I had Steven help me with new carpeting for our house. We were out of state and it could have been…read morea stressful experience but Steven was super helpful. Lupe was our carpet installer and he did an amazing job. Overall it was a great experience and I highly recommend Steven and Lupe.

I've had my dining room rug less than 1yr. It does get a lot of traffic but lots of threads are…read moreloose and pulled up. I called them about replacement or warranty since it's under 1 yr. They said sorry and told me to cut the threads.

Very efficient and helpful. Guys showed up on time and really hustled. Always felt my stuff was in…read moregood hands.

Good carpet store. It has a lot of samples unlike other stores. The older gentleman has his mother…read morethere too while he works. Awesome guy too

We had a couple of rugs worked on by the team. Felipe was fantastic to deal with and super…read moreaccommodating. Their work product was top notch - two rugs were joined together and the seam was undetectable. Highly recommend!

Beautiful selection with many different styles from a variety of quality companies, all…read moreconveniently located in one place. Oscar was very knowledgeable about the depth of carpets represented by the lines the store carries. He was very helpful in helping me select just the right carpet for my space

To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

They did a great job! 40 year-old handmade carpets came out great. We will use them again.read more

Great job with the rug cleaning, our Heriz looks refreshed and smells clean. Friendly service, and…read morethese guys sure know their rugs. When you have an expensive rug, you too will want to make sure it is in good hands. Originally I stopped in to have the underside edges of our antique Heriz stitched with leather to help keep them straight and maintain the integrity of the rug. They advised that this was not necessary, just use a good thick felt pad instead. You earned my trust by not selling us something we didn't need. Thank you.

Excellent rugs jr has good customer service skills I totally recommend this place thanks aread more

Extremely personable and knowledgeable staff. I first went with a friend. She purchased four…read morebeautiful rugs. After two years they have continued to keep their hues and stay intact. I recently purchased a rug for my bedroom. Love it! Also, very affir

Sam's was great! The owner came to look at some rugs I was selling. He was so knowledgeable and was…read moreeven kind enough to answer my questions about rugs I wasn't selling. He gave me a fair price on my rugs but even more, he gave me great information. I would highly recommend Sam's!

I love Sam's Antique Oriental Rugs. The customer service is phenomenal. I love the quality of rugs…read moreand the fact that the business owners are super friendly and honest as well as reliable. I would definitely recommend to purchase your exquisite rugs from Sam's Antique Oriental Rugs you will really enjoy your purchase and customer service.

The rugs were cleaned beautifully by Talebi's employee. The owner, however, was difficult to work…read morewith and a bit sketchy: - Wouldn't take a credit card only a check. Made me pay in advance. - Made me fill out the receipt for my own rugs and didn't sign it. - Offered to hold on to rugs until I was ready to take them back (convenient) - When I wanted them back he was unresponsive to texts and calls. - The phone number and email addresses on the receipt didn't work. - The website says "this domain may belong to another owner" or something equivalent, and I couldn't contact them through it. - When setting up a time to return the 3 rugs he said I had to remind them the day prior. - No showed on the agreed upon return date and was unresponsive all day. Finally texted me the next day saying I really had to text him the day of, so they could remember because they're so busy. - Finally set up another day to return the rugs but called me that morning to say he could only send 1 guy because they were so busy and there would be no time to help me put them in place, they would just drop them inside my door. He says the guy only speaks Spanish so it probably is best to schedule another day. I told him no worries, I know Spanish, bring the rugs today as planned! - Guy shows up early (I was in a zoom meeting and had to bail) and has 2 of my rugs and 1 random rug that isn't mine. - Thankfully he went back to Talebi and brought me my rug. I had to send a photo of it and my receipt to Talebi to make sure they brought the right one! - The delivery guy was super, and helped me place the rugs. - The rugs are clean but not worth the hassle and worry.

This place was recommended to me a few years back by a design colleague due to its selection of…read morePersian antiques. However, saying that I was DEEPLY disappointed during my visit would be an understatement. Upon arrival, I was immediately talked down upon. "Do you know how much these rugs cost?" Is what I was asked. When I reassured the salesman that I was working with a client (not present with me) and that I could afford such a rug, he hesitantly asked his workers to show me a couple of options. Based on the way he communicated with me and his body language along with the fact that I was not impressed with any of the options he was showing me, I decided to leave after maybe 15 mins. I politely thanked him for his time (even though he was not at all friendly towards me since the second I walked in.) Before leaving, the assistant worker asked me for my information which I declined to provide given that I didn't feel safe doing so based on the previously stated interactions. However, since I don't like confrontation, I tried to smooth things over by saying, "I'm not interested in anything at this moment but I'm happy to take your card incase I change my mind and decide to contact you in the future." Following this statement, the main salesmen exploded in anger and kicked me out in a very unprofessional, unkind and completely disrespectful manner. He told me, "Get out of here. I knew you were wasting my time." I will never again go back or recommend this place to anyone. I don't know who owns this showroom but I hope that they figure things out quickly on how to interact with potential customers who walk in through their doors. I was honestly looking for at least 2 oversized antique Persian rugs and could have afforded any rug in the showroom. I don't want to say that I was treated in such a negative way because of the color of my skin but it does make me wonder. I hope this experience doesn't happen to anyone else.