It should be no star at all for this business. We began to have Vienna Animal Hospital taking care…read moreof our two dogs and three cats starting at more than twenty years ago. My pets were lucky because for about 12 years they had Dr. Wolf who was absolutely professional and compassionate. Unfortunately, Dr. Wolf passed away when my youngest ca, Paung, was 8 years old. About 9 months ago. Paung was diagnosed with hyperthyroid. The drug they gave us to control Paung's thyroid was expired. I didn't notice the expiration date until 5 days later. So for 5 days my cat was taking expired medicine. After that I decided to try to get the same medicine form Amazon, but it required the vet to fax in a prescription. I called the Vienna animal Hospital to remind them to send in the prescription, the receptionist said they would have the Dr. do it. But a week passed and nothing was done, Amazon finally sent me a notice saying the order was cancelled. On March 20th, 2026. Paung, who was almost 17 year old, was exhibiting signs of pain. We thought he was having constipation since he had a few similar episodes before. But this one seemed to be worse. So we made an 8:00 a.m. appointment with Dr. Chervez at Vienna Animal Hospital. We arrived 5 minutes early. As we waited, we saw three other 8:00 a.m. appointments being admitted into patients rooms. 5 minutes passed 8:00, my husband asked the receptionist what was going on. She said since we'd arrived 5 minutes early, it was normal for us to wait. Meanwhile my cat was distressed and crying constantly. Another 15 minutes passed, we asked if the Dr. was available, they said he was, just delayed. We didn't know what that meant. Was he there or he had not arrived yet. But the receptionist didn't seemed to know. We finally decided to leave. On our way out, I told the front desk that they were not very professional. They answer was "OK" with a shrug of their shoulders. We had to go to another vet since Paung was obviously in pain, but there was no appointment available until 1:00 p.m. It turned out Paung's kidneys had failed and he was euthanized 2 days later. Our hearts are broken because of the passing of a beloved pet who'd given us love and comfort for more than 15 years. But what we are having a hard time to accept the fact that Vienna Animal Hospital had made Paung suffer unnecessarily in the final days of his life. I don't believe they have the uttermost professionalism, compassion and empathy required as a veterinarian hospital.

Called this dentist to schedule an immediate dental for my dog. Very questionable behavior on the…read morephone. They didn't listen to what I was saying. I would tell them exactly what happened and what I needed - per my family vet. They would then ask me to repeat myself because they were not listening to me because they were having conversations with other staff while talking to me. Instead of answering my questions they would give me unrelated information or avoid the questions altogether. I was put on hold at one point. When they returned to the call, I had to go back through everything again, only for them to ask me to repeat it again. Very polite people, but they don't have good listening skills. I would be hesitant to work with a vet that will not listen to clients or other vets. After the call I looked them up online and found multiple complaints against this vet and information about investigations into the practice. I called several other specialist dentists and vets in the area and asked about them for their recommendation on this vet. Everyone told me to avoid this practice. I am not sure what is going on, but this is not the experience I expected from a professional practice and I shouldn't have to divert my time into investigating the merit of a practice when I need to focus on emergency care for my beloved pet. Reading other review on Yelp, this one impact me immediately. I don't want to make the same mistake. My dog is a beloved member of our family and my best friend. I can't risk taking him to a practice that can't listen or get the information right. "I kept asking myself: "If I had brought my dog to another hospital and got the infection treated in the first place, would my dog be still alive today?" -Jan 15, 2024 PL.

Please please do not trust Dr. Elizabeth Adkins with your pet's eyes. My sister and I had been…read moretaking our pup to Dr. Adkins for a few years for dry eye disease...but I'd never met her face to face. When our dog got diagnosed with diabetes I took him in since I was worried about the potential eyesight loss that comes from that and she basically told me in very similar words: "if the diabetes doesn't get him the dry eye disease will". And left it at that, with the expectation that our 2 minute conversation would suffice. When I pressed with questions, I also learned that she had in her clinician notes that our dog had been basically blind in the left eye for last 3 years but had never told us that. We were only told over the years that he had "scarring" in left eye but never informed that meant he could not see at all. And one of the worst things, she was happy to tell us she can fit us in for pre-op whenever our dog does get cataracts (due to the diabetes). BUT never told us she doesn't actually do the surgery herself, or at hope center. So even if your pet did need emergency surgery, while hope center can do the pre-op, they will not be doing the eye surgery. It was very misleading the way she told me that and I only learned later that she doesn't even do the surgeries. I was heartbroken at seeing a doctor behave with such little empathy. Please avoid this doctor if you can, there are other local opthamologists that actually care about your pet that you should go to instead.

I brought my Bichon Frise into Hope Advanced Veterinary Center around 7:15 pm on May 23, 2026. He…read morehad vomited, had heavy rope drool, and was panting when I found him upon my return home. Dr. Pugh diagnosed that he had experienced a toxic reaction and suggested I hospitalize him overnight for observation. I was given an opportunity to say good night to him around 8:30 pm and I was happy to see him sitting in the cage looking good. Dr Pugh called around 11:30 pm to tell me that Ollie was doing well. He had a good poop and pee-peed but he had not eaten or drank water. The overnight Vet would call me after 8:00 am on May 24, 2026 to give me a follow up. Around 7:15 am, Dr Mason called, happy that I was up to tell me Ollie had a turn for the worst. She disagreed with the toxic reaction diagnoses saying she believed he had a brain tumor. She said he was circling to the left and hitting his head on the side of the cage. She also said he could not stand. The only way to know for sure if it was a brain tumor was to do and MRI, but that specialty was closed until Tuesday (Monday was Memorial Day) and she didn't believe she could keep him alive until Tuesday. She reminded me that some tumors are inoperable. Dr. Mason asked me to approve x-rays to see what might be going on, which I did. She recommended that I euthanize him. She asked that I come into the Center soonest so they could set up a time for me to say good bye. While in the exam room to say goodbye, Dr. Mason showed me an x-ray on her smart phone that showed a large mass in his abdomen. She opined that it had metastasized to his brain. After considerable thought, I believe Dr. Pugh's diagnosis was the correct diagnosis. Had I taken Ollie home at 8:30 pm I believe Ollie would have been fine but would have succumbed to the mass in his abdomen in the months ahead. Ollie was hitting his head on the cage because he was trying to get out. He was never caged. I don't believe that vomiting, rope drool, and panting, which I witnessed and rushed him to Hope for, are associated with brain tumors. On June 16, 2026, I attempted to take the survey Hope had sent me on May 29, 2026 only to discover it had expired.

We live out in Sterling, VA so this animal hospital is over 30 minutes away from our current…read morelocation with the construction and ongoing traffic but it is worth every bit of my drive (even with a toddler) to have my dogs Rex & Chloè seen here. Yes, there are much closer options near me but after experiencing a few failed attempts at finding something closer because of rude receptionist and pushy veterinarians appearing more like a car salesman trying to up sell me on unnecessary examinations, labs and biopsies. I decided to expand my search and found Pet Lovers Animal Hospital. We couldn't be happier with the professionalism and care we receive from the entire staff. We especially love Dr. Yong Chun and Robert. Dr. Chun communicates very well and provides excellent care to our dog Rex who is a routine patient between his Cytopoint (allergy) injections, vaccinations and most recent visit due to a bacterial infection in his nose. Thank you, thank you, thank you for providing the best care to our dogs. We will continue to be loyal customers to this veterinarian.

Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

A pattern of gross negligence and fraudulent billing practices!! Incompetent staff sends wrong…read moreestimates and than claims I opened wrong file and even lied on phone and stated they were management. No remorse for 3 different estimates for same procedures just excuses, Would avoid them at all costs and canceled my dogs surgery and wish I could give NO star at all!

The Vet seemed very well informed and was expressive in sharing her knowledge with us. we'll know…read morewithin a few days whether our cat is improving from her medicines or not.

We've been a patient of Dr Clifton and his predecessor at TCAH (Dr Davidson) for 20 years. He and…read morehis staff are top notch--friendly, caring, and professional. We have run the gamut of services from new puppy vaccinations through end of life services (no fun). The new facilities are first rate and a lab that appears state of the art. I've given up on complaining about fees (they are all expensive), Dr Clifton is very up front and confirms costs before treatment. Good work and thank you TCAH!

I am new to the area and had to find a doctor for my 2 babies, Toodles and Peanut. I read lots of…read morereviews online about this clinic and decided to give them a try. I truly love that prices are posted online and that you can call them about anything & they try their best to be very transparent. I have no regrets!! Dr. Clifton is an incredible veterinarian; he was kind, silly, friendly, and very helpful to inform me about everything he felt was necessary to tell and to answer any of my questions. I felt very relaxed while there and I think the girls felt the same! The staff is amazing; they're so kind, excited, & fun to be around. Overall, the energy at the clinic was great, friendly, and I left very satisfied! I'm very happy to have found a great doctor and team for my babies. Prices are very fair, especially for the area.

Listen to all of the one star reviews. Avoid taking your dog here. Scheduling can be hard and the…read morenurses didn't show up for their shift so they have to close the vet. I re-scheduled for an in-room appointment, but they changed it (without giving me a heads up) and had me do a drop off only to accomplish NOTHING. The most frustrating part wasn't just the wasted time--it was the complete lack of communication. No one bothered to call with an update when it became clear they couldn't complete the appointment as planned. Even when I called just two hours after dropping my dog off to check on her, nobody informed me that she hadn't touched her water or gone to the bathroom. Had I known that, I would have picked her up immediately. Instead, my dog was left stressed and confined for hours while the clinic failed to communicate basic information about her condition and progress. I will never bring my dog back and canceling my banfield membership, and I strongly recommend that other pet owners look elsewhere.

HORRIBLE. HORRIBLE. HORRIBLE…read more This is the second time this has happened at Banfield Pet Hospital. The first time, I picked up my dog and his entire butt was COVERED in poop. By the time we got in the car, it was everywhere. My dog has never pooped in the house, so this was completely unacceptable. I complained to the office manager. Nothing changed. Now it happened again, EXACTLY the same way, after a visit for an ear infection. Either they leave dogs in cages all day without taking them out, or their cages are dirty--they clearly don't care. I'm extremely upset. Tomorrow I'm going to reach out to them again and complain. I don't think they do anything to improve their service A poor dog has to go through this! I feel so bad for any dog that goes there. I will never take my dog there again. This place is careless, disgusting, and unprofessional. If you care about your dog, DO NOT GO HERE.

Dr. Eric, his Vet Tech Eric and the front end staff are HANDS DOWN the BEST in NOVA! He's been…read morecaring for my dogs for almost a decade. I took my Bully to him yesterday and they treated my dog with love and care. He fully explained the issue and gave us some meds and recommendations to get Brutus back to the path of wellness. I will not go to any other Vet other than Dr. Eric....he's the truth and it seems my pooch is already feeling better. They have VERY good fees and regardless it's worth every coin spent! Nova Mobile Vet is the place you want to take your pet!

Everyone here is very pleasant and helping. Makes me feel special, great location, easy to get to…read more Always look forward to going to this dentist office. Highly recommended!

I am finally ready to write this review, though it took me a long time because my cat meant…read moreeverything to me. I worked with Dr Hawthorne at Veterinary Surgical Centers Vienna during the last months of my cat's life, and I truly do not know how I would have gotten through that time without her and this clinic. Before finding them, I had a devastating experience with my regular vet, Small Door on 14th St. I brought my cat in for what I thought was a routine visit but mentioned that his belly felt slightly distended. I was repeatedly told it was probably nothing. We did an x ray and again I was told it was probably nothing, though there was a shadow. I knew something was wrong and pushed for an ultrasound, which revealed a tumor. After that, despite begging for communication and guidance, I essentially never heard from them again. I was sent to Friendship Animal Hospital, which was fine, and they told me my cat would likely need surgery for what they believed was a benign mass. Wanting another opinion, I contacted Veterinary Surgical Centers Vienna because of their excellent reviews. They got back to me quickly and told me Dr Hawthorne would call me. She ended up calling around 9:30 that night. I cried on the phone explaining everything and she listened with real compassion. She gave thoughtful, honest advice and treated me like a person who loved her animal, not just another case. Things moved quickly and I ended up taking my cat to Friendship for an emergency appointment early the next morning. They told me we had to do the surgery immediately or not at all. It was around 7 in the morning and I called Dr Hawthorne again. She spoke to me like I was family and helped me think through the decision. When I asked Friendship for advice they said, "We are surgeons, we are always going to tell you to do the surgery." Dr Hawthorne helped give me perspective in a much more human way. Unfortunately the surgery revealed he likely had cancer, and it turned out he had two different cancers. Within a week fluid returned in his belly and he needed to be drained. At Friendship the procedure was extremely expensive and required sedation, which I was not comfortable with but did because I wanted him to be okay. After doing this twice I called VSC Vienna. By that point Dr Hawthorne had already reached out for updates and continued offering guidance. I brought him there for the next drain and because of their skill sedation was not necessary. They were gentle, incredibly kind, and it cost less than half the price. For the next several months I brought him in regularly to be drained. At Friendship I had to fast him, withhold medication, and leave him there all day while paying nearly three times as much. At VSC Vienna they understood that we were simply trying to keep him comfortable during the end of his life. They held my hand through everything and reassured me that because he still seemed happy I was doing the right thing. During the last drain he seemed less happy and Dr Hawthorne spoke with me honestly and gently about how we might be getting closer to the end. I needed that guidance because my only goal was to keep him comfortable and never push him too far. When things finally changed I called her again and she helped me understand that it was time. I arranged for him to pass peacefully at home. Afterward I updated the clinic and both the clinic and Dr Hawthorne sent cards, which meant more to me than they probably realize. I cannot imagine going through those four months without them. If I ever have another animal I do not care how far the drive is. I will only go here. They are compassionate, thoughtful, incredibly skilled, and deeply human. My cat was happy and comfortable until the very end because of Dr Hawthorne and everyone at Veterinary Surgical Centers Vienna.

Beagle was in awful pain which we found out later on was a herniated disc requiring surgery after…read morean MRI confirmed the problem. Neurologist Dr. Harris sensed the urgency and operated that afternoon. He was brought home the following morning and is in his third week of recovery, almost weaned off the anti-inflammatory he needed. Quick response after surgery responding to any concerns we had. She & her staff are great. Highly recommend.