Idk how good their service is, but the representative taking the calls from customers was terrible. She may be great at all the clerical stuff for all I know, but her social skills are not suited for this type of business. You're already dealing with people who have just lost a loved one which requires more empathy and care than an average business/customer. There should definitely be someone new on the phone. read more

First of all their prices are the best prices in LA county, second of all they make your hard time experience a lot easier and better, my father passed away on Christmas Day and even though I was a mess my mind all over the place they made all my wishes happen and change a few things around, the viewing was better then I expected I highly recommend this place to anyone thank you so much! from the Ramirez sisters read more

Bagues Mortuary in Boyle Heights is the only place I trust and refer all my friends and family to when a loved one passes. The staff is caring, patient and always willing to go the extra mile to make us feel at ease during one of life's most stressful events. Highly recommend. read more

My friend's mom passed away and he had the services held at this location. The interior is very spacious and there are plenty of chairs available for all the visitors. The only drawback is parking which you have to find on the street and be lucky to locate an empty space. read more

Felipe Bagues Mortuary - RIP Teresa Cortez 2022 - Mortuary Services Near Me - Los Angeles, California

We want to give many thanks to Bagues Mortuary. Phil has been an amazing person and has been there for myself over the past 20 years for our families services. Phil took the family call last week and has been here for the every step of the way. Thank you Phil. In times of grief, you and your staff have helped us tremendously and we can not thank you enough. read more

Unfortunately my aunt passed away from natural causes during the COVID-19 pandemic, and we could only do virtual services. They told my mother that they could do a livestream of it via youtube. We shared the information with our entire family. The day of the service we all tried to watch it, but it was extremely blurry and was buffering. I was receiving text messages from family, my mother was receiving phone calls. It was extremely heart breaking, and embarrassing that 95 of our relatives had to experience this. It ruined the day for my grieving mother. She called them twice and they were not able to fix it. In an effort to make amends they sent out a high quality video using google drive the next day. It was too little, too late for our family. Not even a partial refund was offered. Knowing that currently in person services are not available, they should have done a test run and made sure that they were prepared. This is extremely unprofessional, and heartbreaking for my family. It was already terrible enough to have our loved one pass during a time where we could not be together as a family. We were unable to honor her as we felt she deserved, with an in person service. So for the virtual service to end up this way was unacceptable. I hope that they have learned and this does not happen to any other families. read more

Felipe Bagues Mortuary - 2nd version sent a day later. - Mortuary Services Near Me - Los Angeles, California

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Highly recommended! The entire process from beginning to end was amazing. Very friendly staff that was very helpful from beginning to end.

Very respectful. Theresa was always keeping me informed and she was very empathetic. Every time I called I was greeted with kindness and respect. The only thing was that it took 5 months to get the proper documents from the state to send my loved ones remains out of the country. They had made an error on her engraving on her urn but it was corrected and I quickly received a new urn. The new urn was even better than the original. I would recommend this place again their staff is very kind and the prices are affordable. They make the process easy during the horrible experience of losing a loved one. read more

To bad i couldn't give them a ZERO STAR!!!Yes ZERO STAR these people hustled us for $600 dollars either pay or get your ashes thrown away!!!We ordered 1 urn and they sent us two wity the wrong writing bcuz nobody communicated saying we have the order and we talk to 4 different people they told us oh well either take them or thrown away!!Then from.Los Angels to Ventura California 50 miles they said it would cost $200 dollars to SHIP!!!That is a lie and we used these people out of reference dont trust them we will be taking them to court!!ASAP!!Phillip we are not finished witg this! read more

They are very professional and respectful. When I use their services for my dad's funeral, they need it easy and organized.

The staff is amazing! Christina created a DVD with music we selected that brought tears of grief and joy. Thank you.

The Bagues family/team helped my family through the unbearable situation of preparing a memorial service (and burial) for my mom; and it was beautiful! They were quick to respond to any questions we had and helped facilitate special requests (such as having the viewing at our parish). Vanessa responded to my emails in under 24 hours (frequently within the hour) and created a gorgeous memorial video. Phillip helped us get my mothers death certificate signed; which could have potentially been a stressful item during while we were grieving. On top of the great service, they gave us the best price in our area. read more

Thanks to Jess, Theresa, Carmen and let's not forget Steve Ramirez. We are so grateful that we found you and are working with you on the behave of my brother. You all are one heck of a team. The best , absolutely the best service and have eased our pain and worries even at this hard time with covid , you all have help immensely and I Thank you for it. read more

Our love you passed away unexpectedly, we we're overwhelmed on what to do or who to call and a friend recommend this Mortuary. They answer the phone on the 1st ring and assure is everything would be taken care of. We had a home church but with the pandemic our home church couldn't accommodate us and the Mortuary recommend an alternate church close to our home church and everything was exceptional. Thank you to Felipe Bagues Mortuary for you're services during our time of mourning. read more

The passing of a loved one is never easy but the professionalism and care my family received from this mortuary made it a pleasant experience. Its a family owned company and they made us feel like we are a part of their family. I highly recommend Felipe Bagues Mortuary for your passing arrangements. Thank you to all the staff! read more

Well what can I say nothing but great things about this mortuary. This was a very hard and sad time for me and my family but Felipe Bagues was such an excellent mortuary we are so pleased with their services employees were so professional so kind to our needs. During the arrangements and during all the services they on time catered to all our needs without being asked. Their pricing is excellent very considerate of our needs at a time like this. My family and give them five stars they go above and beyond to give you their best. Thank you thank you Felipe Bagues we highly recommend them if you in need of funeral services. Please call them you won't be disappointed. read more

My loved one had pre chosen this place and had made prior arrangements before her passing so we conducted business with them. We have had several other services done here through out the years. At first our experience was easy and pleasant partially due to the fact that pretty much everything had been pre planned. On the day of the funeral we could not go fourth with the burial due to a mistake Felipe Bagues mortuary made on the date of death. The director of the cemetery finally got in touch with some on there and they amended the paper work and we were able to go fourth with the burial. Almost a month goes by and we have been waiting for the death certificate to arrive to handle the estate and we have not received it. We ended up calling them and come to find out the amended paper work was never resubmitted for the doctors signature. It sat on their desk for 3 weeks untouched. Now after speaking to the "manager" they are putting this all on the State and telling us it will be a 3-4 month process. If we wouldn't have hunted them down they would have NEVER TOLD us. At the very least they should acknowledge their error, apologize and offer to try and help the situation. Our entire families estate is at risk because of this error. I URGE YOU NOT TO DO BUSINESS WITH THEM. read more

We are very thankful to Felipe and his team for the service we received during our time of need. They went above and beyond to make this sad occasion run as smooth as possible. Their prices are very reasonable and they don't try to take advantage of the situation whereas other places might do so. We used their Huntington Park location, which has an outside patio area that came in handy for the children to take a break. They also have a room for coffee and sweet bread for the family and friends. Thank you for everything bagues mortuary. read more

This is the worst place ever!!!! Save yourself the stress & anxiety. Our mother had prearranged plans at this location. The day of her funeral we were told at the cemetery that this mortuary had make a mistake and had the wrong date of death. They sat on her paperwork for almost a month! They never bothered calling our family. It was only after several calls from us that they acknowledged that they were waiting to get a drs signature. Now we are told that its out of their hands and that we may have to wait 2-3 MONTHS for the state to send us the death certificate. They are completely incompetent!!!! Do not put your family through additional grief!! Find a mortuary that cares. This one does not!! They never even bothered to apologize. No family deserves the disregard we've received!!! read more

I love the fact that this is a FAMILY owned business and that there is NO PRESSURE on the services provided. In such a bad time for a loved one that has passed I'm happy there's still "heart" when it comes to that. Thank you read more

My family has used Bagues Mortuary for over 10 years and they have always done an extremely great job for us. They're very professional, responsive, and always cared about our needs. They have been a staple in the community for over 9 decades and continue to be a constant resource. I'm a customer for life and always refer family and friends to them. read more

If I could give zero stars, I would. This business is so poorly managed, it's ridiculous. I received calls twice from the mortuary office to say the thumbprint pendants we ordered were ready to pick up and made an appointment, as per protocol, for Saturday at 10am. I showed up for my appointment and nobody is at the office, and when I called to inquire, Jennifer was nothing but rude and combative and disrespectful, acting like I was making up an appointment. Do yourself and your loved one a final favor and take them anywhere but here. read more

When the sudden passing of my mother occurred, I didn't know what to do or who to reach out to for help. My best friend suggested I give Felipe Bagues Mortuary a call, to see if they might be able to help with the unfortunate circumstance. Words can't fully express just how grateful I am for what they did for my family in a time of need. In modern times you hear things like, "Don't worry, we'll take care of it" but how many times have you been told that and it doesn't quite turn out like you expected? Not the case here- Everything WAS taken care of! I'm thankful, grateful and blessed because of the help they extended to me and my family. I'll leave you with this: If you want your loved one to be treated like family- CALL THEM! If you want to have complete faith that things are being done and in your best interest- CALL THEM! If you want to take the worry and stress out of dealing with memorial or funeral services- CALL THEM! read more

I want to thank Bagues Mortuary for the best ceremony ever and for everything they did for us in the time of need. Their prices were great, they accommodated us very well and basically made The whole process smoothly. Thank you so much! read more

Bagues Mortuary is truly a jewel and an asset to the BOYLE HEIGHTS COMMUNITY. Their customer service is exceptional and they are sensitive toward the family that is already going through a hard time. Alexandra will absolutely handle all,giving the family all the time to spend with their pass love one. The general manager Frances was great also, assisting the family in what they needed. I will definitely used them for my service and recommend them to everyone. THANK YOU FOR WHAT YOU DID FOR MY FAMILY. To the owner Jennifer a very big THANK YOU. read more

There are not enough kind words to say about this place and this family. We traveled all the way from Florida to make arrangements for my brother, my mothers oldest son. It was unchartered territory for us. The compassion and level of service was beyond anything we could have hoped for. We met under the worst of circumstances but have nothing but gratitude in out hearts. Thank you read more

I recently buried my Grandpa and after coming to Felipe Bagues Mortuary I can't thank them enough for giving my grandpa such a beautiful service. Everyone here was very kind and respectful to us while we were grieving. This period of time was already rough and the people here at Felipe Bagues Mortuary helped take care of everything and explained everything very well. Thank you. read more

Very caring compassionate staff. Profesional at all times , they meet all your requests in a courteous respectful manner, appreciate there service during such a difficult time. read more

The Felipe Bagues Mortuary on First Street has such limited parking that attendees must park in the street. The only alternate is parking on the street. There is only metered parking and if you do not put the correct amount of money in the meters you will get a parking ticket for $63. Its hard to tell if you have to pay because there are signs that say One Hour Parking. Its dark and you cannot read the meters to see how much you have to pay. The mortuary does no advise the attendees they could get a parking ticket. This is not good for business and they should at least notify everyone. Their lot maybe accommodates 10 cars. They must be aware of this. That's the least they could do. read more

Dealing with death is no easy subject. With the recent passing of my grandfather and having nothing prearranged, we were able to stumble upon this mortuary through a recommendation of a friend. With having no knowledge of this place, I gave them a call. They were so sincere and understanding over the phone. They answered all the immediate questions that they could, even some of the questions that I thought were dumb. I was able to schedule a time that I could go and meet with them in person. Finally, meeting with them, I immediately felt like I was apart of their family. They cared for my feelings and it wasn't like they were running a business but rather dealing with family. That is what I like about these people. They are some of the nicest people I have ever met. In such a time of despair and sadness, they brought a smile to my face. The day of the funeral went without a problem. Everything was taken care and I was just truly allowed to mourn for my loss. I HIGHLY recommend these people. This is a true family and I am blessed that God guided me here because I was taken care of. read more

Honestly this mortuary is a whole mess. They are really shady! We used this mortuary for my loved one's services and we regretted it. It's sad that they don't care about their customers especially when families are going through a difficult time. When we called and had specific questions that needed to be answered about our loved one's services, only once were they returned out of about the 7-10 tines we called AND they promised to return them. We always had to initiate and follow up the calls. Theresa and another lady, I think Olga, were the ones handling my calls at the beginning of the service and they were always like "oh yes, we'll return your calls, etc". All they do is cold-transfer the call to another person there and try to get you off the phone knowing damn well you still have questions. I was warned about them being "thieves" and I didn't believe it, but circumstances made us choose them. So MAKE SURE YOU DO NOT get services here! Mark my words you will regret it Horrible customer service! When you're in pain and suffering and receiving misinformation from these people and they're lying straight to your face and Over the phone, that's where it is despicable! There is a man there with white hair, green or colored eyes, (I didn't get his name) who is rude as well too. Just know they are in it for the money!!! We're having issues STILL with other legal documents that they swear they mailed but NEVER did! They're just bad with customer service and probably need to have a better organization system and better people overall working there. Awful! read more

Our family has been coming to Felipe Bagues Mortuary for many years. They helped us with my Brother, nephew, grandmother and additional family members. They have always been very professional and very kind during these tough moments in my lifetime. They have been very accommodating in every aspect of setting up the arrangements and listening to what we are looking for during the funeral. I have referred all my friends and family members when there's a lost in the family and have been thanked many times over with referring them and making it easy for them during their tough times. read more

Price is always a big factor but I choose this mortuary because of their helpful staff, they are so friendly, comforting and professional, the ambiance of this mortuary is so comforting not cold dingy. The prices are extremely competitive I went to 4 different mortuaries and by far Bagues had the best prices. The only downfall is the parking lot is is very small. But there is plenty of street parking. read more

My family has been coming to Felipe Bagues for many years and we've had nothing but GREAT experiences. For this reason we keeping returning because of their empathetic, compassionate and caring staff. Teresa and Jennifer the funeral planners went above and beyond for my family at such difficult times in our life. We highly recommend them to anyone looking for great services and extremely affordable prices. read more

The owner Philip Bargues genuinely cared to meet our families wishes and every detail was well put together. I appreciate Felipe Bagues Mortuary for going out of their way to give my mother the farewell she deserved. read more

I appreciate the condolences, but to assume that this is a competitor trying to mean spirited is ridiculous. Why would I be able to provide all those specific details if I was just a competitor? Why would I be so upset if I was a competitor? Furthermore, there ARE other reviews that state that they were too also left alone for long periods of time, thus those families having to basically run their own services as well, not to mention being rushed to finish. What I didn't mention because I wrote this review before we picked up our loved ones ashes is that you guys stated one price and said it would be done by a certain day, as his mother was flying back to Mexico with his ashes. What ended up happening is you guys charged us an extra $200 to have it done by the day we originally requested. Also, to top all of it off, when we called in to ask if everything was done and was ready to pick up, the woman who answered said yes, everything was ready. When we got there, NOTHING WAS READY. My sister, son, and I had to wait near 30 minutes for them to get all the paperwork ready. No exaggeration. I have no reason to lie or to make up things about your business. I never even knew you guys existed before a family member recommended you guys to us. read more

They are professional and caring! I called a few mortuaries and they do have the best prices for similar services. I recommend them without hesitation! read more

Dealing with death is never a great experience, they make it as easy of a process as it can be. My family went through this mortuary for both of my uncles who passed a year apart from each other. From the first phone call to have them picked up from the hospital to the last contact for the burial the staff was very pleasant and accommodating. We enjoyed the fact that they are family owned and were all on the same page. Never having to explain our situation to multiple people. The staff not only helped with the cremation process but they went out of their way to help set up the burial at sea. The business side of dealing with a death was easy due the prompt responses of the staff to complete and file paperwork to assure the burial at sea to take place on the day we wanted it to. When questions came up they were always on hand to provide answers and if they were not available right away they made sure to get back to us in a timely manor. We had as stress free of a time as we could with my uncles burials that we have started to pre-plan for my grandma. Friendly, Experienced and Professional....couldn't have asked for more in a very difficult time for my family and me. read more

So fortunate that I found this mortuary. The staff was very sympathic to my loss and extremely helpful during a difficult time. They understood my needs and went beyond what they needed to for my family and me. I can't thank them enough or recommend their services. Jennifer was an angel to deal! Highly, highly recommend. read more

We buried our grandfather yesterday, services Sunday were even more horrible the priest was 45 minutes to an hour late staff never came out to tell guest made family do it. After priest finally came and left we never seen staff again ever !! WE THE FAMILY CONDUCTED OUR OWN SERVICE, no one came out to guide guest to pay respects to family or deceased it was embarrassing and unprofessional, the next day at cemetery they took our loved ones flowers to the wrong funeral. After being told refund they went to other grave got flowers and brouht them at the end of burial service . They made a mockery of my grandfathers service very disrespectful. Sad Never again . read more