I brought my car to Fellers Auto per a recommendation from a friend. I needed someone who would do a good job and deal honestly with me. They tried to save me money by looking for alternative fixes, but ultimately I had to replace the timing chain. They did such a great job I brought my car back for other things that needed to be done. I was very happy with the service I received. I didnt see any of the anger other reviewers posted about the owner. He was very kind to me. read more

A business can fix a car. It's much harder to fix a culture of arrogance, disrespect, and contempt for customers. There are too many honest, professional repair shops to tolerate this kind of treatment. Spend your money elsewhere. I have never experienced such disrespectful customer service. What should have been a simple conversation turned into accusations, hostility, and verbal aggression. Instead of listening to concerns or answering questions professionally, Tommy repeatedly talked over us, called us liars, and ultimately treated us with a level of disrespect that was both shocking and unacceptable. What disturbed me most was the complete disconnect between professing Christian values and treating customers and staff with such hostility. Character isn't shown when everything is going well. It's shown when a customer asks a question or raises a concern. In my experience, simple questions were met with defensiveness, aggression, and even hanging up the phone rather than having a professional conversation. Fellers Auto lost my business forever because of one person: Tommy Fellers. read more

When questioning something Tom said in regards to my repair, he immediately became defensive and then told me I was being hostile for simply asking if I had understood him correctly. He then spent the rest of the conversation overtalking me very aggressively, calling me a liar, and being so unprofessional and rude. This after almost a decade of using Fellers for repairs. Avoid this shop at all costs. read more

Very bad company. They treat their employees worse than dirt. Management doesn't know what they are doing they fire people over the phone I know a few people who were there 20 plus years and got fired for no apparent reason. Do not use this company. Less than zero. Nothing can improve them. They are bad. Signed not happy. read more

My daughter brought her car here. Paid $160 for a diagnostic. Had an electrical problem with the lights of the dash going off and on. They said they couldn't find anything wrong with it. Went to Walmart and it was a bad battery terminal. read more

This place told me to drop off my car that needed a clutch. When I dropped it off they got mad and said i should not have just dropped it off and that they could not look at it. They told me they would call me when they were ready to look at it. This has been months ago and they've never called me. Can't believe the terrible customer service. read more

I went only to get some quick help. The person I spoke to (I believe to be owner) was loud, aggressive, rude and just a bit scary to how he reacted that I didn't have time for him to tell me what I should or shouldn't know about my own vehicle. I am so disappointed that a long standing small business in Broken Arrow how given me some a negative feeling that I cringe to drive by in in the future. I thought, maybe he had a bad day but I see in reviews there must be a few 'bad days' for his reaction. read more

Ive only had one prob with fellers, water under the bridge. I actually enjoy ole Tom. Terrible prices??? you expect them to work for peanuts? Tom and his assigned crew have been my mechanics my whole life lol. Or i guess, I understand the grind. Fellers is the only folks I'll have working on my cars read more

Terrible prices. The owner hung up on me and refused to work on my car after simply asking about the prices. He went on a rant defending his prices and talking to me like an idiot. When I said I would like to get other quotes he said I was mean to him, he wouldn't work on my car and hung up on me. I called five different places and he is even higher than the dealership by over $100. Go here if you love getting ripped off. read more

20 Year client of Fellers went there a few days ago. The tech replaced my starter. The car starts like new!

Back in April I had a whole new ac compressor replaced along with a few other things pertaining to the air-conditioner. I paid $1800.00 dollars to have the work done "correctly" so I thought. Last week On Thursday the ac started blowing out warm air. I thought I was tripping because it has only been 3 months and 7 days since the ac compressor was replaced "new". I call and tells the front desk what is going on. She tells me to bring it in and they will look at it. Then I ask her about warranties she said that it is a 90 day labor warranty and a 1 year warranty on parts. So Monday I get a call saying that one of the hoses that is hooked to the air-compressor needs to be replaced and that it would be $680.00 dollars to replace it. My van is 16 years old and I would think that for the price I just paid everything would have been replaced NEW. I go back and I look at my receipt and it said that they repaired the vacum leak not replaced the hose for it. Which tells me that you sir did not replace the hose and knew that there was a leak (not once was I notified about this leak). Then he goes on to say well if I did not fix it then your van would have not been blowing out cold air. I told him It did for 3 months and 7 days. It stop working right after your labor warranty would not cover it. After that he goes on to tell me that I am wrong and that he is still going to sleep good at night then hung up on me. Sir that is not how you do business and I would not recommend their services, also he has poor customer service skills. I will be taking my van somewhere else to be seen. I will also be taking my receipt to have them look at what " he said he replaced". All I want is someone that dose honest work is that so hard to ask. read more

I am certain any previous reviewers were NOT confused about giving one star to this company! If anything, the people who give 5 stars are friends or famiLy based on today's experience! I had an awful and shocking experience with the company, Tom Fellers the owner, in particular. He was loud, verbally abusive to me, to my husband, and to his own receptionist! He called us liars simply b/c we called on Friday afternoon saying we wanted to bring in our son's car, that we were existing customers, & that the receptionist said we could drop it off before Monday! I am still shocked wondering how he could treat customers & employees with such abuse & disrespect! I used his service a month before and even paid for things that places like Auto Zone does for free. I paid for those things b/c someone recommended him. Then, he talked non-stop for 30 min saying he "had 60 people a day call them, he had lots of business, and he WANTED MY BUSINESS & WOULD WORK HARD TO GET IT!" I thought he talked alot but thought maybe I found a mechanic for our family's vehicles. This time we called Friday and left the car on Sunday afternoon. I waited for a call on Monday morning about the car b/c the receptionist didn't get much info about the problem on Friday. At 1pm, my husband called to inquire. Tom immediately got loud, abusive, called us liars, acted like he was furious that my son's car was taken apart before & we were asking him to work on it, & said we didn't call on Friday. Turns out he was FIXATED on the belief that we LIED about calling on Friday & that we weren't told we could leave the car before Monday. Fixated is an understatement! He told my husband to come get the car off his lot bc he had "60 people a day call him & he doesn't want our business"! We could have easily dropped it off on Monday morning if we knew what was going to happen! On the one hand he said NO ONE drops off cars when they aren't open, another saying if his receptionist told us to drop off before working hours she would have directed us to put the keys in the box for that purpose (which she didn't so we put the keys in the visor & waited for a call). Which is it??? We went immediately to pick up the car. I thought, "this must just be a misunderstanding" so I went in to speak with him as one professional to another. He smiled and said "Hello, how can I help you"? I asked if he remembered me (he spoke to me for 30 min after $800 fixing my other son's car) but he said "no, I don't even remember what I ate for lunch yesterday & I get 60 calls a day from people", which I believe (but not what any returning customer wants to hear). I explained that the car in the lot that we were picking up was my car and I feel this was simply a misunderstanding. His smile disappeared and he started calling me a liar, then yelling at me & his receptionist alternately (I felt really embarrassed for her). I calmly asked him to stop yelling and to address this misunderstanding professionally (he said he hasn't even started yelling yet). **During this tirade the receptionist said she was sorry but she couldn't find my name (meaning that non-existent call on Friday after finally finding my account under my son's name). I can't blame her b/c I would not feel comfortable admitting a mistake to Tom the Rage Monster either** I told him that I felt this was a misunderstanding but obviously my husband will not leave the car here or come back but I believe in resolving issues and learning from them. He was barely controlling his anger when he said that he told my husband over the phone that he didn't want our business b/c he gets 60 calls a day and has lots of business! Ok, we get it, you are too busy to treat your customers like a calm professional! I am still shocked how this happened over such a small issue, that we were called liars, that he was yelling and abusive to me & to his receptionist at the same time. I am most shocked that we fell for his hustle the first time and came back! This Tom-guy talks alot, talks fast like a hustler, and doesn't act rationally to the point that I am very glad I found out now instead of after he worked on my son's car. The issue was likely to be expensive and I prefer to give my money to someone who is professional to his customers and respecting to his staff. Dealing with him today was something out of The Twilight Zone!!! Don't make the same mistake we made of expecting a professional, sane environment at this company! BUYER BEWARE!!! read more

Can't say enough good things about Tom and his crew. Honest, dependable and highly competent. I've taken my vehicles to Fellers for nearly 20 years, and have never had any issues. The previous reviewer must have his mechanic shop confused with someone else. read more

DO NOT GO HERE! They left me stranded because they would not accept a check from first national bank. The receptionist was even able to call and verify that the check was good. I told the owner, Feller, that this was the only was I could pay as I have a $500 limit on my debit card and I owed $700. Plus my family had been going there for 20 years. Feller said "too bad". I told him that this was unreasonable and then he totally lost it. He started screaming and yelling and cussing. The receptionist looked terrified and I'm afraid that he may beat her. I ended up having to walk home. So... Do not go there. DON'T DO IT. read more

I've been getting my service work done by Tom and his crew for over fifteen years. Everything from Ford Pickups to Mazda RX-7's to Miata's. They've always done a good and honest job. Skilled, honest and friendly. They won't sell you something you don't need. read more

the head mechanic guy was very rude to us and refused to help us unload our car. he was yelling at my grandfather and boyfriend and was unnecessarily nasty about helping us. grandpa needed help and he refused to help and got in his face and was arguing with a young boy as well about "who was being an asshole". didn't even get the car off and use their services before deciding to take the car somewhere else due to the nastiness of the mechanic. would not recommend this place to anyone, good service or not. completely uncalled for. read more

I have been taking my cars to Tommy for several years. He had always given me every option and tried to save me money. All the mechanics have been there for a long time and are great at at their jobs. I highly recommend giving them a try! read more

I recommend avoiding this repair shop at all costs. I understand if a shop does not take appointments, but to get upset with me because I called at the end of the work day to find out if there were a lot of cars left for the next day is ridiculous. I was told to go down the street and rent a car, as well as how many customers they have and that they don't need me. When I had decided I didn't want to listen to his (Tom I believe) rant anymore, I continued to be yelled at as I walked through the door. There are way too many shops available to put up with this place. I am only giving them one star because I can't give zero. No customer service skills. read more

These people are terrible. Their service takes longer than it should and the owner was incredibly rude. I wonder if the current owner is new because they have been around for a while. I imagine they couldn't keep business in the door with the way the current guy is running things. read more

I just paid these guys $550 to change a $65 sensor that consists of one fastener and took less than 20 minutes. complete rip-off. even the dealer, which I would never go to because of the high price, I found out later would have been almost $100 cheaper. Fellers charged me $247 for the part, found out later dealer price was $129, $100 to read the code and $200 in labor. I feel like a person who has literally been robbed. read more