Rating a Skilled Nursing Facility isn't easy. The circumstances for many people are tough; some…read morecoming out of the hospital for rehab and other finding this their home, after so many years living at home. My father went to the hospital ER after becoming weak and having a seizure like experience. At 95, he had just become very weak and non-ambulatory. The hospital tests had shown that he needed attention that he could no longer receive at home with caregivers. He was transferred to Alamitos West. We found Alamitos West to exceed our expectations. The facility is kept clean and the staff is friendly, professional and very helpful. They treat dad with respect, monitor him for his medications and try to keep him comfortable. The nurses, assistants, and PT all have a hard job, but they have all been so kind and helpful. Communication about Dad's condition has been good during our visits and the team keeps us informed about his vitals, when meds are being administered and any new medications. The social workers and business office team were extremely valuable at answering our questions about insurance, discharge process, finances and options. They were all so helpful and genuinely caring as Dad was transferred from short term care to long term care. They definitely made the transition much less stressful and clear. Taking care of elder parents can be extremely stressful. We found Alamitos West to provide the much needed assistance we needed for Dad.

The hospital my mother was originally at had rushed us to choose from a short list of "skilled…read morenursing facilities" and we ended up (regretfully) choosing this one. The majority of the staff are friendly and I do believe they try their best but they're short staffed and the whole place is poorly run. Patients are not getting their medications within proper/consistent timing each day and the scheduling for anything is chaos (showers/physical therapy/etc). We were genuinely afraid to leave her there alone and stayed every single day from 8am to 10pm just to make sure she was being cared for (which is not the point of nursing facilities). We all ended up getting covid and my mother was confirmed to have gotten a UTI. Nightmare experience here, hope to never return

Our dad has been at PrimeCare for close to 5 months and they've taken exceptional care of him. The…read moreadministrators Sha and Mike are kind, warm, and professional - they're also hands on when needed, helping to take blood pressure, bring food, etc. The facility houses up to 6 residents and they have a mixture of private and shared rooms. This really feels a lot more like a home than a facility - you don't fear your loved one will be lost in the shuffle or forgotten about like you might have concerns about a large facility. The two staff members are SO warm, considerate, and friendly. They check in often to make sure my dad has everything he needs and is comfortable - always with a smile on their faces. They go above and beyond. And they're likewise kind and warm with family members as well, bringing in chairs so everyone has a place to sit when visiting. The food is well balanced and home cooked. My dad likes the food and always says how well everyone takes care of him there. We do have some experience with other board and care facilities from when my mom could no longer stay at home. PrimeCare is really a lot better than what we've seen in the past. We would recommend them to anyone looking for a place for their loved ones, and feel lucky to have found them to take in our dad.

After having 3 very bad experiences at other board & care facilities, finding Prime Care was a…read moredream come true for my dear dad, who needed 24 hr care for dementia. Sha and Mike were so warm, caring, dedicated, and honest. They and their staff provided my dad excellent, tender, loving care and delicious home cooked meals. I tell everyone how wonderful the care was that my dad received by Prime Care in Cerritos.

Caring is the operative word. At first, I felt too much care…read morebut I realized that that is how they get to know you. Every one is friendly and learns to help you the best they can. All my concerns were addressed and they are patient. They are taking care of a lot of people so sometimes it takes a few minutes to respond, but when it's your turn they take the time help you properly. I want to thank the whole staff for their service.

I really thought the hospital/rehab thing was going to be horrible but both were great. I had…read moresurgery on my foot and spent a couple months there. They sped up my healing and booted me out. :) everyone there was great. The food was a little stereotypical hospital food ish but a small price to pay for the kindness and efficiency. And sound advice. 10 stars

I can't say enough kind things about the care our mother is receiving. The staff is loving and…read moreprofessional. The rooms are nice and the staff never lets my mom out of their sight. This is a home. The owner's family and grandchildren often stop by. I feel very good about my precious mom being here.

Would give a 0/5 stars if I could. I called to make some inquiries about this business, and I was…read moreanswered by a front desk lady. After explaining my desire to make inquiries and learn more about this business, I was answered with "You know it's a weekend right? Saturday!" in an outright disrespectful and unprofessional manner. After simply replying "yes" to the lady, she immediately hung up without any say. It is unfortunate that my first impression of this business is childish, unprofessional, and disrespectful to say the least. I simply requested to hear more about what this business has to offer, and I was rudely denied answers to what would have been simple questions by the childish, unprofessional front desk lady who clearly was upset she was working on the weekend. I truly do hope her higher ups see this review, not for the sake of my satisfaction of a negative review, but for future experiences with customers who may potentially deal with an attitude when calling this business. While I wasn't able to get the name of the lady who answered my call, she is clearly leaving a poor representation and impression of what this business consists of and their quality of services.

The facility was clean, but I found it to be very small and not particularly impressive. I expected…read morea larger campus with more amenities and a more open atmosphere. It just wasn't the right fit for me.

My mom has been a resident here since January of 2025. Everyone has taken such great care of her…read moreand given her the support she needs. I definitely recommend this facility to any family who may be looking for a safe and caring location.

No follow ups. Intake staff seem very to take medical patients before private pay insurance…read more I also was told they have new ownership because 22 patients died in the months of Covid.

I would recommend against placing a loved one in Assisted Living here if they require any type of…read morecare and especially if they have dementia. They do not have adequate staffing (2 caregivers per 35 residents "who need care") and relied regularly on agency caregivers (who didn't seem to have adequate training in caring for residents with dementia) even before COVID. It seemed like my parent's care plan was not being followed and I imagine it was because there were not enough staff members to do so. Some staff are wonderful and really care about the residents but others are mediocre at best. If your loved one has dementia, even if it is mild, look for a place with maximum 6 residents per caregiver that conduct dementia-specific training of their caregivers and do not regularly rely on agency caregivers.

The Cottages have been my mother's home for several years now. She is receiving exceptional care…read more She is happy and content. Staff keeps me informed. They are so kind to her. Her dementia has been difficult to deal with but the Cottages have been a blessing. I highly recommend this facility for anyone who is looking for a safe, clean and professional care facility.

My father-in-law's resident at the Cottage at Artesia over a year now and we are super happy with…read morethem. Best place for your love one with dementia, Alzheimer who walk around , moving around a lot. The staffs are really really good with patients. This place is a gem with reasonable price.

My mom was a resident for 3 years. I visited her every day. The staff, residents and their family…read morebecame a part of my family. The staff are very caring and patient. I appreciated the on-call doctor, the monthly well-care visits by the nurse practitioner and the in-home delivery by the pharmacy. Also available was a podiatrist, hair dresser, PT and hygienist. This helped as my mom became less mobile. All holidays are celebrated with food and decorations. Family members are welcome. Birthdays are special. Students from Long Beach State engage the residents in various activities. A priest visits often. The owner is very hands-on and communicates as required. The residents live in a clean and safe environment. I would place another family member there.

We as a family can not express what amazing home this was for our sweet Mother. Clean, safe, loving…read moreenvironment run by very professional small business owners that over deliver to your loved ones. It is never easy to find any place that could be an exact perfect fit, but Mom & Dad's House Cottage is. We knew our Mother was always best cared for on all fronts. Covid has brought a new protocol and Ivonne and her team honor and instill the guideline to make sure the residents and staff are all healthy. Do yourselves the right thing and look at other places and you will then know this is the right place. Thank you all for being the best thing we did for our Mother's last home experience.