Better late than never on this review. 4 years ago my husband called Mr. Doug for a aluminum fence to be put around our new pool (you can read about that in another review). I followed him and his worker around the concrete deck. I asked "what will stop the concrete from cracking". I was told it won't crack Don't worry. I said to them. What I know about cracks and water in the cracks will freeze and break. They weren't concerned. They never reached out to me within these 4 years to see how it held up. I've got pictures showing almost every post placed has cracked the concrete and the wall under it. Looking at this big mess I knew they couldn't and wouldn't fix it. If you know how to fix it by all means contact me. read more

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Today is August 25th....our fence install was stated August 12 after a 6 week wait! Quoted 2 1/2-3 days to complete....hmmmm The following are things we have been told: we think your order(which is a custom order with puppy panels) was switched with another customers and that's why we are short 8 panels. No worries they said we will run to the warehouse and grab them. NO CALL, text or email followed? Came out here with chicken wire and filled in the gaps! Monday we wait until noon and haven't heard a word so we call...no answer at one # an vm full at the other! By Wednesday August 19th we are still calling and Charles answers with the same BS, yeah we couldn't get the panels from warehouse and I expedited the gates so we will be out Friday to finish the job! Another weekend passes and yesterday Monday the 24th crickets! Today Charles answers and had the same BS info but said they would be out shortly! Here we are at 2pm so 6 hours later and nobody is here and will not answer phones or emails! BETTER BUSINESS BUREAU next up read more

We called our HOA who is contracted with Fence Unlimited, I have called for months on end and left voicemails after voicemail, no one even bothered to return a call. When I was finally able to get someone on the phone I spoke with Charles and he said he will be out first thing Tuesday morning to get me a quote. Come Tuesday morning no one showed up, I called and I was told my appointment was Tuesday at 3 pm. No one showed up and I have been calling ever since no one is answering the phone. I have left numerous voicemails yet again and still no response. I just don't get how companies like Lowe's or HOAs still use these guys. This is the most ridiculous company I have ever tried to do business with. Fence unlimited is truly unlimited with bull shit. These people are pathological liars, don't do business with them and I will call my HOA to make sure these people won't ever do any work in my community. Save yourself headaches and money and don't do business with these liars read more

Where is the minus button? Complete waste of time. Lowes contracted with them for our fence installation. They drilled thru the concrete too close to the edge. The corner of the porch has now broken away and the rest are soon to follow - cracks are everywhere and getting deeper by the day. Lowes contacted them to fix but good luck with any kind of communication. Especially Summer in the New Johnsonville, TN area. Every time you talk to her she's going to call you back. Crickets! On our last call as I was thanking her again for calling me back as promised, she told me they had lost the contract with Lowes and hung up on me. Seriously - go figure. Complete bitch! read more

Lowe's subcontract strikes again. I guess that's all I can say-we needed a simple fence and gate Installation. It still has not happened after several phone calls. Don't waste your time or your money. read more

We have had an ordeal with this company. Please save yourself the time and headache of using them. Our fence took 3 months longer than they had originally agreed upon. They tried to up our total due 3 different times, and the day the check was cashed we started having issues with our fence. We forked out over 10K for this to be done and are still dealing with issues. Luckily I work as an attorney and had the upper hand when they tried to con me into paying more and not abiding by the terms they set!!!!!! read more

If we could post a minus rating we would! Lowe's subcontracted Fences Unlimited Inc., Doug Langston to install our deck. On August 7th, Doug's team came out, after the second day we noticed that many boards being used had big slits going all the way down, large knots on the ends and sides (some knots created holes in the boards), another joist should have been installed as when the contractor screwed in the screws most of the heads were put in sideways with the heads still sticking up above the wood along with the wood splitting to the end. One post had a huge knot in it and should of never been used, another couple of posts had large slits all the way down the wood (they are now getting larger) and so on. We immediately called our salesperson at Lowe's to let him know, he referred us to an 888 number where we started many, many conversations regarding our concerns and dissatisfaction with the wood. The next day Fences Unlimited came back and removed all their equipment, left the deck unfinished, no stairs, no side-rails and left an opening - no boards up along the house/door which in itself is a major safety hazard as our dog's leg fell thru the unfinished deck. On August 10th, Doug (the owner of Fences Unlimited Inc.) came out to inspect the deck. He did agree that another joist should have been installed, a post needed to be replaced and offered to throw in 10 boards. This was not acceptable. We have had 3 independent contractors out to view our deck project and all 3 have pointed out additional issues that we as layman would not know. What was also pointed out to us is no joist hangers were used, one of the posts was free standing on a paver that is located on top of sand. The deck is attached to the building with masonry screws instead of bolts and the list goes on. Each contractor has stated that the installed wood is not prime wood and of a low grade. Everyone finds it hard to believe how much we paid for a substandard product and that Lowe's would not stand behind their guarantees. We had been going back and forth with Lowe's, the last and final offer was to replace 25 boards (10 supplied by the contractor). This is unacceptable as there are way more than 25 boards that are of poor quality. We now have 5 out of the 8 4"x4" support posts (one of which is not even set in concrete); warped and leaning from the middle up. Again, highlighting what poor quality wood was used to build our deck. One of the contractors whom we had come out asked if the deck was permitted. I called the city permitting department we live in and found out that the contractor did not pull a permit. The Lowe's "Services Solutions Installed Sales Contract", Terms and Conditions, Section 7 - it states "The Installer shall be solely responsible to Customer for obtaining any and all licenses, registrations, certifications, and permits which are legally required to perform the Installation Services". This was not done. Our city requires a permit to be pulled for any deck installations. The contractor should know that if he conducts work in this town. I met with the Permitting Operations Supervisor for the City. After reviewing our job, he stated that this project is not Code Compliant and needs to be removed. There are many structural issues with the deck and this will not pass any inspection. Per our contract, Lowe's does warrant that the Installation Services will be performed by the Installer in a good and workmanlike manner. This was not done. We do know Fences Unlimited Inc. has since filed for a permit, we know that on September 10th the permit did not pass and Fences Unlimited Inc. was provided a list of what the city needed. We do know the contractor provided information and the application is suppose to be reviewed again. Our previous letter dated on August 28th was forwarded to Lynne, Executive Customer Relations for Lowe's, we have spoken to her on many occasions. To date we still do not know what the plan is. We are beyond our patience levels as there are still no answers and when we ask "what is your plan", we are told that will not be shared with us at this time. We have spent countless hours of our time dealing with this mess. All we have been told is "mistakes have been made". Yes, they have and at our expense. Do yourself a favor and learn from our mistake. We were told Fences Unlimited is the contractor for 8 stores, and Lowe's is giving them more so check to see who the contractor is before you sign any contract. Furthermore, the Customer Service at Lowe's leaves much to be desired. I hope their new CEO will take a look at the customer relations crisis and act accordingly. read more

Too many problems to even go into, work was terrible, instructions were not followed...... I could go on, but I won't. Don't call them. (this was a Lowe's subcontractor, so you might want to research if they subcontract your job out) read more

nononono. just don't. I chose this company because the website said they 100% guarantee their product and I found this not to be true. The salesman was an older man who I found easy to work with but in hindsight I realize our contact was minimum and I was lead to believe we were on the same page as far as my expectation and that wasn't the case. We got fencing quotes to see if it was more cost/time effective for my carpenter husband to do the fence or for us to pay and have it done. This company was fast but the quality of the wood has been terrible, it is already pulling itself off of the post and turning the nails and it's been up 6 months. The guys had to move part of the fence because they installed it over the city sewer access then tried to have me keep the fence over it, um no. Everyone was polite, specifically the guys who installed it, but the owner of the company, Doug, told my husband, "your wife just didn't know what she wanted" which my husband replied that I knew exactly what I wanted and had researched specific looks and had even made specific request as to how far they dug the post. They are reasonably priced but I would highly suggest either another company or being VERY VERY VERY specific about your materials, placement, style, and end result as we were not happy with any of these things. My biggest compliment is that the guys on the crew were very awesome and polite especially considering that they had to come rebuild/move part of the fence but then again, it was installed incorrectly. read more