I need to check and see if I paid to have this camper (2025 Campsite Reserve 26CJ)…read moreprepped/cleaned/etc. Because it wasn't. The sales guy I had acted like my best friend, told me even though this was a used model he'd clean up the outside grill, then in the walk through I found something that resembled duct seal on the floor near the bathroom, and was assured it would be cleaned. It wasn't. Now the Bluetooth system isn't working and their solution is to have me bring it in. Uh, not traveling 4hours back with it to get charged so you can tell me you need to replace the unit and charge me twice what it cost. Plus I talked to Tim at Driven and he's sending me one @20% off. Bottom line, check your boxes if you're going to go through them. I don't and got screwed on some small stuff.

The salesperson and his boss are not old enough to remember the old Sears and Roebuck "bait and…read moreswitch" but unfortunately I am. We found a new pull behind online that looked like what we needed for what we wanted to pay. There were no prices on any of the models except the clearance, and we couldn't get a straight answer as to what the units cost. The salesguy had to keep going somewhere to "check" on things. When he finally got back with the price for the one he wanted us to purchase, it was 70% more than our price point and included over $3000 in extras like destination and prepping. Ugh. I am very disappointed.

Ryan and his crew are fantastic people! Josh installed my weight distribution hitch and even fixed…read moremy harness that the dealer ruined when they replaced my bumper. Very nice people and are my go to for all of my camper repair needs from now on!

I had them install an electric brake on my truck, which stopped working as we were heading out on…read moreour first trip. So we postponed our camping trip and told them I would bring the trailer back in when they received the taillight they said they had ordered. But now 6 weeks later and several calls to them...still no taillight! So needless to say, I ordered my own light and had it in 4 days and also installed it myself. I also paid another RV service place to fix my electric brake. Still No calls from them.. shows me they could care less about their customers.

Great propane prices! Awesome customer service! Great…read morelocation easy access for our motorhome to drive thru for the propane fill.

Camper v. Tree, camper lost. Thank you so much for your quick response in repairing our camper…read moreafter we hit a tree. We called other places to try to get a temporary fix. This company was the only one that took the time to take care of us. The staff was friendly and very kind to us and made it possible to travel to the U. P. Thank you again for your kindness.

Bought our first trailer here 2/2023. No problems. When we had a minor emergency with water they…read morehad a tech call us within 10 minutes who walked us through the fix. Had it winterized today. Dropped off at 130 no appointment 12/1/23. The tech Taylor took a lot of time with us and with our rig and at about 3 took us for a walk thru and one by one addressed all of our concerns. Went into rig with us and made sure we got all questions asked answered. Have an order some minor parts as we're still under warranty so will be back soon. Overall I felt seen heard and understood. All employees were professional. They underpromised and over delivered. Five stars.

Negative stars! Please take time and read all the reviews. I wish we would have. We were purchasing…read morea motor coach and after a week of waiting for the dealership we were told to come in on Sunday at 1pm to sign. Come to find out later, this isn't even legal on a Sunday in Michigan. We flew into Detroit and got an Uber to Wixom. The second we walked in and asked for the manager we were dealing with, we were told our guy Jack wasn't even working. We were introduced to who was supposedly the owners son. His first words were that he hoped they could get us out by Monday sometime. He then immediately walked us out to the RV we came to sign for. Once we arrived near it he said "here it is, take your time and have a good time looking at it", and then just walked away. We couldn't believe a dealership would take you to look at a unit that had the windshield seal hanging and not sealing the windshield. There were scratches and defects all around the outside. On the inside pieces of trim were hanging and the decorative mirror in the living room was smashed all over the floor. It was filthy and never looked at by them. We were irate. We then looked at other similar units on the lots and they were disgusting and damaged, and these were displayed for sale! We eventually found an upgrade for another $65,000.00. We went in and worked out a deal and the plan was that it would be put in the shop first thing Monday morning to get ready for us to take home. We were told our walk through would be Monday at 1pm. We were told to go to a hotel and come back tomorrow. At the hotel we were told by the manager that this dealership does this often and there was another couple already here for five days. The dealership was wired $271,000.00 from us previous to arrival and once we upgraded more things we had another $20,000.00 wired to the dealership. We looked at the RV and had our walk through as expected. We were now expecting to leave with it but then they said the $20,000.00 still said pending on their end. We called our bank and our bank said it was transferred and we could see the funds were withdrawn from our account. We were told by the dealership it would have to be tomorrow morning and we were sent to a hotel AGAIN. We called several times on Tuesday and the manager kept saying it still said pending. We were promised no less than 5 times that we'd receive a call back from the manager and their finance people, but guess what, no calls. Now it's Wednesday morning and when we called we got the same old answer that it was pending. So we decided to go shopping next door to the dealership for all the RV bedding and necessities we'd need. We took an Uber to the dealership after shopping and set our many items on the sidewalk while we went in and asked to put all our new items in the RV while we wait for the pending to clear on their end. We were told NO until the last cash transfer of 20k was done pending. They left $600.00 of our stuff sit on the sidewalk and made sure the entire store knew. Keep in mind they already had 271k of our cash and it was fine to purchase $1,500.00 of their store merchandise and have the salesman put it in the unit but not the stuff we purchased next door at AT HOME. All day Wednesday they kept saying still pending. Checked our bank again and they once again said it cleared our bank. Something smells fishy! Woke up Thursday morning (still in the hotel) and called the dealership again! The MANAGER (Jack) told my other half that they didn't have time to take our calls every day and to stop calling! Then I reached out by text because he was avoiding us. I nicely explained to him that I didn't think the way he talked to my other half was needed and definitely wasn't professional. The little weasel didn't have the balls to call me but instead called her and rudely said don't call and that they were done dealing. Dealing? We had a deal Sunday and this was Thursday and we were still in a f****** motel room listening to their lies. During the week's dealings we searched and found another unit at another dealership and headed there right after our lawyer told us to demand our money back immediately. We did and it was amazing that they could manage to move money when an attorney advised it. We spent a ton of time at this dealership during the week's dealings and only saw one satisfied customer leave and he bought a part from the parts department. There is a reason they have one star rating and their staff is the most unprofessional team I've seen in any business. A $290k plus cash (not financed) deal was a joke to these clowns. STAY AWAY AND TELL EVERYONE YOU KNOW THAT THIS PLACE IS SHADY!

service was fantastic i needed a Roadmaster Rear anti sway bar and snap pads installed that I…read moresupplied. Cindy set up the appointment said it would take about three hours. We left the RV went to breakfast and did some shipping. When we came back they techs were just finishing up and took the RV for a test run and readjusted all of the fasteners to spec. very satisfied with the professionalism and the costs of getting the work done. I highly recommend them and will use them again if needed.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

Went there to look at a 2017 Seneca that was displayed out front about a month ago. After looking…read morearound it for 15-20 minutes and no one coming out to ask if they could help us I went into the building (looked deserted inside). Found a guy sitting behind a desk and ask if he was associated with Michigan RV Brokers. He said he was so I ask if I could look at the Seneca out front. He said that he could not show it to me as he had someone coming to give him a deposit on it. I told him that I didn't want to drive it home tonight I just wanted to look at it. He insisted that he couldn't show it to me if he had someone coming to give him a deposit as it would not be fair to that person. WHAT A SALES PERSON TO HAVE REPRESENTING YOUR RV. The guy was a real jerk and guess what that Seneca is still sitting out front today at least a month later. AFTER BEING IN SALES FOR FORTY YEARS I WOULD NEVER BUY A THING FRONM THIS GUY

Do not do business with this guy. I found a motor home on their lot that I liked. I asked to take…read moreit for a test drive and was told that they don't allow test drives until the unit is ready for delivery, but If I then didn't like the way it drove I could have my deposit back. I gave them a $500 deposit and was asked to sign a purchase agreement. When explaining the purchase agreement I was asked to accept their "PDI" charge of $50. He explained that this was equivalent to the $1200 charge that General RV and other RV dealers charge for prep. So I signed the purchase agreement. I was told that the unit would be ready for me to pick up in a "couple of days" and that I could test drive it then. They didn't have it ready for me for two weeks, telling me that the generator needed repair. When I finally did get the call from them to come and get it I took it for my test drive. The motor home was full of rattles and very annoying to drive. I have owned 5 different motor homes, so I am very familiar with the typical rattles and noises that they normally make, but this one was VERY noisy and irritating to drive. So I courteously told them that I was going to pass on buying the motor home, and asked for my deposit to be returned. My deposit request was refused. They told me that I was being charged for the repairs to the generator, even though I had decided not to buy the motor home, and they kept my $500.

They were so professional and helpful that we felt really secure as a first time RV buyer. We…read moreweren't quite ready for how to back in the trailer at home but suppose that will take practice

Bryan was amazing to work with! Honest, thorough, patient and helpful. 10/10 would highly recommend…read moreWoodland Airstream!

I highly recommend Phillips RV Center, the service is great, the people are very helpful and…read morepolite. But on top of that i got the trailer i needed for my business and business has never been better!!

From the owner: At Phillips RV Center we make Customer Service our top Priority! Come in and experience it for…read moreyourself! Bring any competitive price, we could save YOU more! Phillips RV Center is your Premiere Toy Hauler, Travel Trailer, Fifth Wheel and Truck Accessory dealership in Genesee County, and all of Mid Michigan. We offer new and used RV's, Travel Trailers, Fifth Wheels, and Tent Campers from Palomino Puma to Gulf Stream Envision. Need Financing? No problem! Fill out our convenient, secure online finance application. We also have a large variety of parts and accessories available in-store! Does your RV need parts or serviced? We can help! Fill out our online parts request form or service request form. If you are from Mount Morris, Flint, Clio, Montrose, Swartz Creek, Otisville, Birch Run, Saginaw, Midland, Bay City, Flushing, Fenton, or Detroit, we are your final destination for the best RV and Truck Accessory services and prices in the industry. Think Phillips RV Center of Genesee County for your next RV purchase!

As you can see the bot will respond to this review with the same language as the other poor…read morereviews. We had a great experience the first time we showed interest and went to buy our camper. Salesman was good. Finance guy was good. Hence 2 stars. Even though you don't deserve that. After that this place just decided to be a fucking shit show. I was told to come back once a year and they would service our camper. Funny. I went in today and the service included "walking around and checking out tires" that's literally what I was told. Let's take a step back. It took me 3 months and 3+ phone calls to get our license plate from them. We were cancelled on the day we were supposed to pick up. I am now finding out none of the mentioned serving items initially talked about were provided or will be provided. I am beyond disappointed and it seems everyone else is. I will tell everyone I know interested in buying any rec vehicle to go to ANY other dealership. Shame on you guys.

Their lot with motor homes has no one there the other lot has trailers. I called the lady on the…read morephone thought a motor home was a fifth wheel. The had to send s sales man to show us motor homes. Long wait!