Thank you General RV in CLARKSTON for replacing the Ferrion refrigerator that hasn't worked since…read morewe bought our camper from the Wixom location. It has been an experience that has been difficult. But Clarkston has been very good in terms of service as compared to their other location. David has been a great guy to work with.

Very unhappy with the service / parts here. Window shade clips broke on our 1 yr old Bounder. Shade…read morefell down on me on the road. We paid for the bumper to bumper coverage "anything goes wrong we got you covered". NOPE! Just one example: we needed to replace three little aluminum shade clips. They are a very specific size, so cant find them anywhere else. General RV says "oh no we are out of clips. We will order some" OK. They come in and are 2.99 each. OK. BUT freight charge is $25. You cannot tell me they only ordered 3 clips and it cost $25 to ship!! I know they ordered a box to resupply themselves BUT I have to pay their freight cost?? What?? Do they charge every customer the same freight charge or just me cause i came in at the wrong time?

Ryan and his crew are fantastic people! Josh installed my weight distribution hitch and even fixed…read moremy harness that the dealer ruined when they replaced my bumper. Very nice people and are my go to for all of my camper repair needs from now on!

I had them install an electric brake on my truck, which stopped working as we were heading out on…read moreour first trip. So we postponed our camping trip and told them I would bring the trailer back in when they received the taillight they said they had ordered. But now 6 weeks later and several calls to them...still no taillight! So needless to say, I ordered my own light and had it in 4 days and also installed it myself. I also paid another RV service place to fix my electric brake. Still No calls from them.. shows me they could care less about their customers.

Great propane prices! Awesome customer service! Great…read morelocation easy access for our motorhome to drive thru for the propane fill.

Camper v. Tree, camper lost. Thank you so much for your quick response in repairing our camper…read moreafter we hit a tree. We called other places to try to get a temporary fix. This company was the only one that took the time to take care of us. The staff was friendly and very kind to us and made it possible to travel to the U. P. Thank you again for your kindness.

Update from July 28 review to add picture…read more Picture of spare tire at time of purchase. How are we charged $2000 for a prep fee and this is what they sent us home with in addition to all four tires having broken belts?

Our on demand water heater in our brand new 2026 travel trailer is not working. We took it to…read moreGeneral RV Novi. After having it for 10 days, a guy looked at it for 20 minutes and said nothing is wrong and charged us $121. It still does not work. Do not go there for service. Do not go there for anything. Go any where else.

I totally trust these guys. I am so skeptical of any kind of RV repair places because of the…read moreexperiences I have had at the big box stores like Camping World. I took my camper in because my refrigerator broke down. I need a new one and he seemed sad to let me know that I needed a replacement, but it was true. He was so fair about the amount of labor that he charged. I almost felt like I should give him more money. It is such a relief to find someone you can trust to be honest and fair in this business. I took it in and it was only there for a few days and it was done. When I had warranty work done on my camper at camping world it was there the entire winter and they did not do quality work, in fact it was worse than when I left it there. if there was a 10 star option, I would give it to them. Thank you so much.

Paid for Koni front shocks and sway bars. Paid for superstar stabilizer that they couldn't get to…read morework. Charged to put on and off. Took it to another shop and got part on with no problem . Essentially I paid labor twice since they couldn't get stabilizer on. I asked for partial labor refund instead complained about cost of sending stabilizer back. 2,163 for shocks and

Went there to look at a 2017 Seneca that was displayed out front about a month ago. After looking…read morearound it for 15-20 minutes and no one coming out to ask if they could help us I went into the building (looked deserted inside). Found a guy sitting behind a desk and ask if he was associated with Michigan RV Brokers. He said he was so I ask if I could look at the Seneca out front. He said that he could not show it to me as he had someone coming to give him a deposit on it. I told him that I didn't want to drive it home tonight I just wanted to look at it. He insisted that he couldn't show it to me if he had someone coming to give him a deposit as it would not be fair to that person. WHAT A SALES PERSON TO HAVE REPRESENTING YOUR RV. The guy was a real jerk and guess what that Seneca is still sitting out front today at least a month later. AFTER BEING IN SALES FOR FORTY YEARS I WOULD NEVER BUY A THING FRONM THIS GUY

Do not do business with this guy. I found a motor home on their lot that I liked. I asked to take…read moreit for a test drive and was told that they don't allow test drives until the unit is ready for delivery, but If I then didn't like the way it drove I could have my deposit back. I gave them a $500 deposit and was asked to sign a purchase agreement. When explaining the purchase agreement I was asked to accept their "PDI" charge of $50. He explained that this was equivalent to the $1200 charge that General RV and other RV dealers charge for prep. So I signed the purchase agreement. I was told that the unit would be ready for me to pick up in a "couple of days" and that I could test drive it then. They didn't have it ready for me for two weeks, telling me that the generator needed repair. When I finally did get the call from them to come and get it I took it for my test drive. The motor home was full of rattles and very annoying to drive. I have owned 5 different motor homes, so I am very familiar with the typical rattles and noises that they normally make, but this one was VERY noisy and irritating to drive. So I courteously told them that I was going to pass on buying the motor home, and asked for my deposit to be returned. My deposit request was refused. They told me that I was being charged for the repairs to the generator, even though I had decided not to buy the motor home, and they kept my $500.

Bryan was amazing to work with! Honest, thorough, patient and helpful. 10/10 would highly recommend…read moreWoodland Airstream!

From the owner: Whether you're just getting started or have owned Airstreams for years, our team is here to help…read more We specialize in: New and pre-owned Airstream sales Financing and trade-in support Factory-certified Airstream service Parts, accessories, and upgrades Our goal is simple: make every step of the Airstream experience seamless, informed, and enjoyable.

I highly recommend Phillips RV Center, the service is great, the people are very helpful and…read morepolite. But on top of that i got the trailer i needed for my business and business has never been better!!

From the owner: At Phillips RV Center we make Customer Service our top Priority! Come in and experience it for…read moreyourself! Bring any competitive price, we could save YOU more! Phillips RV Center is your Premiere Toy Hauler, Travel Trailer, Fifth Wheel and Truck Accessory dealership in Genesee County, and all of Mid Michigan. We offer new and used RV's, Travel Trailers, Fifth Wheels, and Tent Campers from Palomino Puma to Gulf Stream Envision. Need Financing? No problem! Fill out our convenient, secure online finance application. We also have a large variety of parts and accessories available in-store! Does your RV need parts or serviced? We can help! Fill out our online parts request form or service request form. If you are from Mount Morris, Flint, Clio, Montrose, Swartz Creek, Otisville, Birch Run, Saginaw, Midland, Bay City, Flushing, Fenton, or Detroit, we are your final destination for the best RV and Truck Accessory services and prices in the industry. Think Phillips RV Center of Genesee County for your next RV purchase!

As you can see the bot will respond to this review with the same language as the other poor…read morereviews. We had a great experience the first time we showed interest and went to buy our camper. Salesman was good. Finance guy was good. Hence 2 stars. Even though you don't deserve that. After that this place just decided to be a fucking shit show. I was told to come back once a year and they would service our camper. Funny. I went in today and the service included "walking around and checking out tires" that's literally what I was told. Let's take a step back. It took me 3 months and 3+ phone calls to get our license plate from them. We were cancelled on the day we were supposed to pick up. I am now finding out none of the mentioned serving items initially talked about were provided or will be provided. I am beyond disappointed and it seems everyone else is. I will tell everyone I know interested in buying any rec vehicle to go to ANY other dealership. Shame on you guys.

If I could I'd give them a 0 People should be investigated…read moreand someone should go to jail!!! Tried to bully me into about giving them my camper by saying the roof was bad. I had it checked by another respectable rv dealership and they confirmed what I already knew. My roof was not damaged at all!! I have sealed it every 2 years and kept it covered every winter!! Crooks!!!

Very low customer service. Have gone there several times and walk out feeling disappointed. The…read moreworkers here have very low people/communication skills

One CSR was obnoxious and only interested in hitting on the cougar who wasn't even asking for his…read morehelp. The CSR who helped me was reasonably knowlegeable and they had most of the parts I needed. They didn't have an E14 socket, and the CSR told me they didn't sell specialty sockets. Since they had several, just not an E14, I don't think he knew what he was talking about. I put a deposit on a torque wrench using my debit card, and when I returend it, they gave me my deposit back in cash. That was annoying. O'Reilly is near by, I recommend going there.