I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

This is my 2nd review. I had/have an issue with the horizontal upper cabs -- they got out of line…read moreand need a minor adjustment. This started 4 mos ago, when I attempted to have them come out. Despite the owner continually telling me someone would be out, the issue remains. They are unreliable in every sense. Decent cabs but there are alot of other companies you could choose for semi- customs. Over 4 months is way beyond what anyone should wait for such a minor repair. Stay Away from this business !!

Horrible, disorganized, awful service, clearly focused on making the deal and then abandoning you…read more father/son operation, both have zero clue how to even be nice, much less design kitchens. Premade cabinets fell apart with just a small leak, they were stymied as to how to repair, both father and son complained how busy they were and how long it took to get a replacement cabinets. We ended up hiring a carpenter who repaired the cabinet in an hour for $200 after waiting months for someone to even figure out the son forgot to even order the cabinet. Their yelp reviews are 2.8 which is super generous given our experience.

Was greeted upon entry but immediately told no sales rep could help. I explained I had called, that…read moreI would just look around as I had driven 2 hours to get there. No offer to assist, but she did say she must have been at lunch, not sure why that mattered. After that, she disappeared. We came back to the desk 3 times to get help, no one. I did see her hanging out with a designer and other team member, I'm glad the designer received assistance. I will not be back. I will not recommend to anyone. My assumption is they don't need the business. I can see how they have a good review from a designer as they were giving that individual quite a bit of attention. Had just the opposite experience at PDI, and I hadn't even called them. I only spend 16K on a bathtub there but I do plan on returning for the rest of our bathroom remodel. Victoria spend some time helping us and redeemed our afternoon in Nashville. Need help remodeling go to PDI and ask for Victoria.

I purchased a sink from Kenny & Company recently. From the time I walked into the showroom until I…read morewalked out (less than 30 minutes!!) I was greeted and assisted by Anne Jackovich. She was so friendly and helpful. She found exactly what I was looking for and walked me through the process. The showroom is great!! This was my first trip to this company and I was immediately impressed with the layout, and variety of sinks, toilets, bathtubs - just everything you need to remodel a bathroom or kitchen. I'll definitely be back! Thanks also to the fabulous folks in the warehouse who waiting on me quickly and carried the sink to my car. Very polite. This could not have been a better experience!

This place is incredible! It's a gigantic warehouse with tons of stuff for the house and yard. They…read morehave everything from doors and cabinets to lighting, rugs, and an entire row of mirrors. They have granite slabs ( hit or miss), butcher block kitchen counter slabs , wood flooring and some cool imported furniture! It def worth checking out!

SS is a pretty neat spot. Definitely lots of selection for just about any home project you have…read more Good prices. I think if you were a home flipper or something of that nature, this would be your playground to do it well, but on the cheap. Unfortunately the quality of the items just weren't up to the standard of something I would want in my house I was living in, so I didn't end up buying anything. But if you need something quick and cheap to get a home project done, I'm confident you could find something to fit the bill at this place. Everyone has different tastes, so check it out for yourself!

They are not interested in someone needing pricing for 4 pendant lights . We are ready to buy …read more Could it be they're only interested in us if we were buying lighting for an entire house. That is way feel after going to the store picking out what the wanted and never hearing from them again . Pitiful

My initial experience with HDC was probably not the best. I Purchased a 1800$$ kitchen faucet that…read morewas on clearance. The box was a bit tattered and tore up but they assured me it was a hell of a deal. Half price almost, original price was almost 3K. Wow. I'm stealing this bad boy. The box actually looked like it had drifted through the 2010 Opryland atrium flood, I pictured it wedged between a kapok tree and bowl of artichoke dip. But, I mean it's a beautiful bronze faucet. It could withstand anything. Right?! Fast forward, missing parts clamps, washers , rings, returning plumbers , on line orders, wrong size replacement products. 20 hours later of labor and my time surfing the net to find the right part. I finally solved the problem. Told them and they said oh wow sorry. I asked for a discount for all the inconvenience and the money spent and time lost. They said. Oh I'm sorry. It's final sale I said but u just spent a month trying to find me the right parts and u got that wrong too. Yah but I saw on the box it said final sale. . Woo hoo. This is how we do it. Today I had to enter the scene of the crime for another issue, I did the sign of the cross in my car and asked for patience and understanding. As my 5.4" 120 lb self enters the showroom, I held my hand up to the 7'8" greeter -like trust me, you don't want any of this today. I headed over to customer service like a gangster ready to rumble and out of nowhere comes the running back from The Super Bowl trying to address me before I hit the counter. Clearly someone up front fired the canon and said all hands on deck. Crazy customer entering the building. And then ...........the clouds opened and I heard the angels sing. Derek with his big smile and his oh I'm sorry for what someone did to you, god forgive them for they know not what they do. Redemption today for HDC, William the giant at the door who can feel a room even if he can't read it and Derek the king of damage control, helped me in 2 minutes, apologized for the prior mishap and ordered the replacement shades I needed for the dumb bathroom vanity fixtures that the bulbs Burnt right through. ..nice to see good customer service and a subtle reminder to business owners, the name of ur company is the face at the door.

This is the coolest salvage store I have ever been to! The selection of fireplace mantels, doors,…read moreand church windows is impressive. They have a large selection of very special pieces, from columns and railings to light fixtures and decor. Very friendly staff.

Preservation Station sits on 8th Avenue just south of downtown and is bursting at the seams with…read moreantique architectural furnishings and fittings, so much so that even the parking lot has doors, tubs, sinks, windows, etc...in it! This place is filled from floor to ceiling, no embellishment, with doors, windows, mantels, hardware, door knobs, lights, handles, cabinets and other items. While majority of the items were aged quite a bit, it did appear that they had some new build doors and such if that is what you are after. Honestly, I think 50% of the inventory is doors of some variety, and I wasn't mad it! It is such a cool space to wander around for a bit. We stopped by looking for antique furniture and while they have a few pieces, that is not what this place is about. Even though we didn't find what we were after, it was cool to wander up and down the hallways and through the maze of rooms scoping out the goods...we really loved some of the windows and lights they have hanging around. Some absolutely beautiful, and pricey, finds that I could see absolutely making a space! The staff was pleasant and friendly, she greeted us when we were walking around and again as we were leaving. Overall, I could see the need and popularity of a place like this, especially when it comes to remodeling, replacing or upgrading a space.

Had the pleasure of working with Carol Artz, Designer at Triton. So helpful , patient , kind ,…read moreprofessional and filled with amazing ideas ! Stone & tile selection is superb ... they are easy to work with and you can't go wrong. Having the designer truly helps and so much selection it's almost overwhelming. I'll post photo once my kitchen is complete. Thank you , Carol

When you're looking for pretty or fancy tile, go to Triton. The staff is very helpful and…read moreknowledgable. Wannakee was very patient with me, and allowed me to take home as many samples as I wanted. I found the prices to be reasonable and the selection great. They will help you with deciding how much to order based upon square footage. Note, since the tile is ordered, if you end up with too much, you're stuck with it. The overage cannot be returned, as it can with stores that carry tile in stock. The showroom is beautiful with good ideas to think about. They also have kitchen / bathroom faucets, sinks, granite, marble, and other home renovation products.

Cannot recommend at all. Does not stand behind the quality of their product and does not want to…read morework to compromise on a solution. They send a tech out and the tech initially thinks the slab is dirty and attempts to clean with Simple Green then Magic eraser. They then say they have a problem with a clear finish on particular products but do not communicate this prior to purchase or install. They knowingly have a subpar product and are not forthcoming about it. We would have readily paid more for a better product had they told us the finish was what it turned out to be.

I had heard good things about Southern Stone and the work they do. This is why I went there. I made…read morean appointment with Lisa after emailing a bit and my interaction with her in person is the reason for this low review. Apparently she is also the manager and/or owner. Lisa was very unhelpful, did not explain any options or give any advice, I felt like she assumed I should know exactly what I wanted and that it was not worth her time to help me. She continued to be very unprofessional and I told her I did not want to continue with the appointment because of the unprofessional interaction. She could not have cared less. Unfortunately, even though I was excited to get some new countertops with them, I need to look somewhere else.

Such a cute shop to browse for unique gifts. They have a wide variety of items, from baby gifts and…read moreapparel to kitchenware, home décor, and books. I didn't have enough time to look through everything, but it's the kind of place where you can easily find something special. Some of the items were a bit pricey, but there were plenty of unique finds that would make great gifts. If you're visiting Nashville and need to pick up a gift, or just want to do a little shopping, this spot is well worth a stop.

The Store That Sells Everything You Didn't Know You Wanted…read more I was wandering down what I think is called 12th Street in Nashville -- that trendy stretch where even the sidewalks feel cooler than me -- and I stumbled into White's Mercantile. This place is like if a country singer, an interior designer, and an old general store all decided to start a lifestyle brand together. It's packed with everything from candles that smell like wealth and nostalgia, to mugs that make you question your current kitchen aesthetic. There's leather, linen, and probably something made from reclaimed barn wood -- all tastefully arranged to make you wish your house looked like this. After exploring all the treasures and fighting the urge to buy things I couldn't pronounce, I did what any sensible shopper would do: I bought a book. Because clearly, I'm a minimalist at heart... just one browsing session away from becoming a home décor influencer. Final Verdict: White's Mercantile is dangerously charming -- the kind of store that makes you believe you need artisanal coasters and $40 soap.

Billy was knowledgeable very helpful and was able to find what I needed to finish my project.read more

I shop at the Antioch store but they all have great selections and affordable prices. Not sure if…read morethey are all owned by the same person, but the owner of the Antioch store was very helpful and assisted me in loading my tile.