Very good to deal with, Alma was helpful. Prices reasonable. Installers were great as well…read more Recycled my old oven.

Bought a new Samsung stove & dishwasher (in box ) in black and stainless for our son's house as a…read moreChristmas present . More personal & competitively priced than the "big" stores. Since they have last year's models, open box, dent & scratch at great prices! Emilio and Alma had a wide variety to choose from in their warehouse on W. Russell -just west of Valley View. We were looking for a modern featured stove & dishwasher; as the replaced appliances were over 20 years old and failing. Emilio and Hugo delivered on-time & called to communicate their arrival. They came prepared and brought it all up to the 2nd floor condo; brought down and hauled away to old appliances too. Their installation was clean and professional using new gas & water lines. Friendly and knowledgeable with their products. Local Las Vegas business and family owned & operated. We're are very happy with their products and services. We will recommend them to friends and family for residential and even saw a good variety of commercial appliances there too. Everything from small cabin appliances to Sub-Zeros & Thermodors! Their inventory evolves as the seasons change. Nice place to keep shopping over time.

Turns out that my dryer wasn't the problem. There was a lot of lint buildup in the tube and inside…read morethe wall going to the roof. I'm glad Max relieved my nerves! Thank you

Would not know, ghosted me over a simple washer repair. Had to use a different company…read more He reached out but never got back to us, quite sure he is amazing, but we did not even get to use his service.

I found Sam to be very professional, honest and skilled as he installed my brother's ice maker! I…read morehighly recommend him!

I had Sams service my Washing machine before back in April and they were very friendly,…read morecommunicated well, and fixed my washer for a very fair price without trying to upscale me a new washer which I appreciated. Unfortunately today I had the opposite experience. Communication was sub par, I had to repeatedly ask the same question 3 times to get an answer about if their $95 consult fee was included in the cost of repairs. They told me Yes but only if the repair can be done in the same visit. But that was not the case last time they came, back in April, they arrived in the morning diagnosed the issue then left to get the part and came back a few hours later to fix it and the consult fee was included in the price. If you come today around 4-6pm and need to get a part you most likely won't be able to get that part till the next day.. sounds like a quick way to make an extra $95 especially when you originally told me you would come tomorrow and then say you can actually come tonight but not answer my question about the consult fee until the third time of me asking. Just left a bad taste in my mouth, most companies will include there consult fee in the cost of repairs no matter if they fix it that day or the next. If you are researching companies to help you with your appliance repairs, this company Is definitely capable of doing so but make sure to get clear answers to your questions before proceeding with Sams or you might just get scammed.

I had the pleasure of working with Grace and she did an amazing job! I am a first time purchaser so…read moreI had many questions. She was so patient and answered all of my questions. Thanks

I am so glad I chose Best Buy for the purchase of appliances and a new TV as well. Grace Salas was…read moreso helpful and made my purchase a great experience. Grace is awesome when it comes to appliances and knowledgeable about different makes. Thank you!

I am a real estate agent who had a high rise condo listing that required an expert opinion on an…read moreElectrolux Wall Oven. The seller is in California in Orange County where Covid is raging and she is following the Governor's stay at home order. Hence, my partner and I were tasked with troubleshooting the Buyer's request for a new oven. Long story not so short: Spectrum Home Inspection had inspected the condo 3 weeks ago and found the oven to be functioning perfectly and accompanied their findings by Visual reading photos. Buyer # 1 backs out because of Covid related issues. Enter Buyers # 2 and their lovely real estate agent. Their home inspector states that the nearly new wall oven is defective and it doesn't go past 86 degrees. He states it doesn't heat. The Seller states the oven was just fine and hadn't been used since the prior inspection, and the Buyers agent generously states she will "take care" of the cost of fixing the oven. She calls Mr. Appliance. My partner is present for the Mr. Appliance appointment. So is she. The technician had no clue what he was doing. He tried. It was obvious he was new. He said the oven heats to 600 degrees and that the top element does not stay on when heating, and that the control board was defective and that it is not manufactured anymore and the Seller needs a new oven. He tried to drag the oven out of the wall to get to the control board, but my partner stopped him. This technician kept reading the manual and calling someone and this took almost 2 hours with no resolution other than the fact that our client had to buy a new oven. Now, this makes no sense to me. Mr Appliance was called for a non heating issue and states the oven is TOO hot at 600 degrees...and my client has been asked by the buyer to replace the oven - a $2k or so cost. Today, I called Mr. Appliance and was greeted pleasantly by Jessica - I go over the above while she attentively and patiently listens. I asked her if she could send out her repairman who was being called repeatedly by yesterday's tech. She doesn't hesitate and says yes and schedules Bachir right away for an appointment. He arrives ASAP and had to wait for us to return to the property for 30 minutes. I apologized to Jessica for not being able to get there so quickly, and she says, "No Problem" - he will wait for you. We enter the property. Bachir pulls out a temperature probe and connects it to the interior of the oven and asks how the other guy from yesterday measured the temperature - did he use a probe. The answer was no - just a thermometer thingy. Bachir sets the oven to 350 degrees. The oven beeps when it is heated. Everything is fine. He explains that the oven is in brand new condition, explains about how an oven's temperature regulates to maintain the desired temperature, and what devices are used to measure the ranges properly. Furthermore Bachir explains that the top element only is operational during the pre heat cycle - it was not broken, After the oven pre heats - the top element goes off - unless it is in broil function. He knew his stuff inside out. The oven did not need to be removed from the cabinet - and there was nothing wrong. He produced a report on his Ipad advising the same. There was no charge for the second visit. Jessica and Bachir are caring , diligent, and knowledgable people. The first tech was new and probably needs to be an apprentice for awhile...Bachir fixes most all appliances and he and Mr. Appliance will be my go to people for everything appliance related. You can tell how good a business really is when something goes wrong, and how they rectify the situation. This was 5 STAR service with a smile ( I imagine as Bachir wore his mask the entire time). And an extremely efficient process after being paid in full . They cared very much about doing a good job and have an excellent work ethic. As an aside, in order to work in the high rise condo this unit is located in, the company has to have to have a million dollars liability insurance policy and workman's comp on file with the HOA. Mr. Appliance complies with those pre requisites.

These folks go house to house, taking $149.00 from each appointment and over quote you on a simple…read morerepair. What a racquet. Microwave part $200, 2 hour repair to replace charging over $800. You're charging me $600 for labor which equates to $300 per hour. We're paying you more than a surgeon per hour! BEWARE!

We needed a new oven (too long a story to go into here). Typically, double ovens run close to…read more$3,000 with installation. I Googled "where can I buy a double oven in Las Vegas" and came up with this store. They sell "open box" appliances that are new but not able to be sold in a traditional store for various reasons. The oven cost us a lot less than $3,000. Went there on Tuesday and saw a double oven that met our requirements and dimensions. The oven was installed on Thursday. The installers, Adrian and Juan, were very polite and professional. So far, so good. I took one * away because I had to chase them down to firm up the installation date. The oven comes with a 3-month warranty. I will amend this review if the oven fails after that point (hopefully not).

you have to be careful with that store. they have a lot of falls advertising and when you get…read morethere, they're trying to stink you with a very high prices more than the big change stores. be careful.

If you need help with a consultant please make an appointment with Ashlee. She listens & is very…read morehelpful with some decisions that can become overwhelming. Ferguson consultants are never available for walk in as they have appointments scheduled. Just go online to book an appointment, super easy. Good luck with your project!

I chose Ferguson because they carried the brand of beverage center my husband & I wanted. Went in…read morethe showroom with the make and model number all ready to purchase. Looked around the showroom & practically had to beg for help. When we were finally with someone to place our order we discussed delivery (which is done by a freight trucking company not Ferguson) & was also told the best way to contact the sales person with any questions or problems was by email. Ok Great. We explained we lived in a condo in a gated community and they would have to come to our door....not leave it outside. We were told they probably would not un box it... might be a little difficult but expected. Had a couple questions before delivery never heard a word back. When we received our delivery, according to the truck company's policy they are not allowed to come in the building! What?! We were left with a 160 pound box on a wooden palette. You would think Ferguson would have mentioned this. What if it was a full size refrigerator? Oven? Luckily we had a furniture mover to put it on but it wasn't easy. I will never purchase anything from them again.

Kolby has been an excellent vendor to work with. He is extremely responsive, quick to return calls…read moreand messages, always punctual, and very thorough in his work. He takes the time to clearly explain the scope of any issue, what needs to be done, and the next steps needed. It's rare to find someone who is both reliable and detail-oriented (especially in Vegas), but Kolby absolutely is. He's professional, efficient, and consistently delivers quality work. I would highly recommend him to anyone needing appliance repair or service.

Kolby was professional, prompt, and an excellent communicator. He quickly diagnosed the LG…read morerefrigerator issue, drove across town for compressor, returned and repair the refrigerator all in one afternoon. Highly recommended!