Very responsive and reasonable price. Will definitely use them again. Gracias por su servicios muy…read moreamables y precio justo.

He didnt fix my fridge, he said it needed gas & keep putting gas from an empty bottle. Came like 3…read moretimes & never fixed it.

Great prices! Very affordable same day delivery. The great…read morepart they also do in home services with most same day repair. Have been in business for many years well experienced.

The most unprofessional and slow retail customer service. First, we ask for an estimate for a…read moreservice repair, we got two technicians to pick up the product and take it to evaluate and give an estimate. We were supposed to get a call back a day later and we called back three days later and they ask us to wait another two days before we could find out what was wrong. (THIS IS JUST THE BEGINNING) ... we finally got a quote and said yes. Well we get another call back on the same day and they explain, how something else needs to be fixed and give you an additional quote and ask us for another 3 days for it to be fixed. Then another week and finally ask for an additional 3 days? (WTF?) Another WEEK goes by and they kept having us adding the price to the "small fix" we had call for in the first place. Not only they'd took so long to let us know what was wrong but they took longer to fix the problem. 3 weeks to say if our product can finally be repaired is the most unprofessional and absurd business. So we finally give up on our "expensive fix". You know what this "professional business people" did? They came within HOURS! the same day we called to pick up the remainder parts we don't need anymore. But we can't get an estimate AND SERVICE in one week? I'll make sure to stay away from this CROOKS. Please go somewhere else...

We got a fridge from here, after they said ours Frigidaire was not fixable (it wasn't cooling) they…read morerecommended us another brand because they say Frigidaire are bad, they took our old one (statically looked semi new) and gave us the one we purchase from them for $450 (whirlpool) it also looked pretty good Long story short, the fridge lasted us 40 days, and stopped cooling, they gave us 30 days warranty so we had to dispose and buy a new one, luckily we found a new one at good price, at Lowe's outlets, with 6 year warranty! I would not buy here again, as you don't have any warranties it's like gambling,

If I could give 1 star I would. Buyer Beware!! They buy used…read moreappliances from Offerup & Craigslist and resell with marked up prices. They do not honor their listed warranty, only to find out they don't give warranty. One employee Guadalupe said 90 days warranty, when two of the three appliances I purchased broke down I the first week. When I called to let them know about the appliances needed repair, the owner Mr Serrano said there is NO WARRANTY. Stay away, buy elsewhere. You have been warned. I bought a refrigerator, washer and dryer for a rental unit. They offer free delivery and there's a reason for that. They want their place of business to remain anonymous to customers. BTW. I am posting the picture he texted to me of signs reading "no refunds " etc. What a crook!

The technician Eric did a great service on my drying machine…read more Thank you!! Totally recommend it.

Eric was our appliance repair technician and he did a great job fixing our dryer. It was making a…read moreloud banging noise when it was on and now it is quieter than before. He arrived on time and was very helpful. We are very happy with the service we received. Thank you!

I love it here, always so professional and I never leave empty handed. Have brought plenty of long…read morelasting furniture here ;living room, bedroom sets and kitchen furniture.

Mom came here in the 90s and it's still up and running, that should say enough! I got my bed as a…read morekid here and now I'm getting it for my kids

I randomly found this appliance repair shop while searching for one nearby. It's super close to my…read morehouse and had good reviews, so I decided to take a chance. Jose showed up about 30 minutes later and gave me a really affordable estimate. He immediately knew what the issue was--super knowledgeable about appliances! We had a few different handymen look at our dryer before, but none of them could figure it out. Jose diagnosed it right away. Turns out our dryer model isn't even sold anymore, so we couldn't get the replacement part. Ended up just buying a new, updated dryer instead. Jose was really nice, professional, and honest. He's had his shop for 20 years, and you can tell he knows his stuff. Definitely recommend reaching out if you need appliance repairs or are shopping for a new one. Thanks so much Jose!

I live around the corner from the shop, so a tech was able to make in about 20 minutes. Which in…read moreitself was faster than I expected. I called about my Amana Washer being stuck on Rinse. I tried a few things including: holding the button to reset it, unplugging to reset it and switching out the water inlet valve (a tip from my searches). But no luck. Jose showed up and was able to reset it in a few seconds. It was like magic to me. He recommended I change the suspension sometime in the near future since he could hear it was needing it. The machine is seven years old, and he said that's about the life expectancy, but mine sounds good and that would help extend the life even further. All in all, top recommendation.

Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

Shout Out to Manny on the Lumber department helpful and friendly . Thank you ....... Will…read moredefinitely return

Well I would never buy Appliances there Ever again. Insurance 2-3 weeks for them too show up...Not…read moreeven Fix it

Highly recommend this place Jose Luis is awesome guy thanks for your help best attitude and…read moreprofessionalism

Unprofessional. Tried to help a lady understand why they insisted on her buying a piece of…read morefurniture through a lender, even though she was paying in cash. He (Jose Luis) was upset that I called and hung up on me.

Poor customer service. I stay home from work because he said he was going to be here before…read more11:00am. I waited for him and he disnt even text that the part didn't arrive. He tells me he is available tomorrow. I can't miss work the next day but I told him im available past 3pm. He sees my message and no reply. I d3alt with Angel Flores Alcaraz 323-944-7314.

My new refrigerator is beautiful!…read more Kristy at Innovative helped me when I needed a new fridge. The old one wasn't keeping cold but was also ancient--time for an upgrade. Kristy was amazing. I told her the measurements I could accommodate, and she helped me get a counter-depth, French Door, stainless steel refrigerator that looks great and works beautifully. It was much less expensive than a brand new unit from the store, and it came with a warranty so I felt confident buying a used item. Kristy had a guy deliver it, and take away the old one. He had the expertise needed to get it in the house and put into place. Perfection. Thank you!