Everytime I go there i findeverything that I need, I love it because I don't need to go around…read morelookingfor what I need.

The guy working at the check out counter on Tuesday, the 19th of May was extremely rude. He…read moreobviously hates his job. He was super unfriendly, not helpful, and actually borderline sarcastic. I'm sorry that I didn't get his name. How do they stay in business with employees like him? Next time I'll go to Home Depot.

Twice I'd come in to replace screws and bolts i needed to affix the original round seat I'd…read morerecovered to a wrought iron chair. the original screws were too short to go completely through the holes on the chair's steel strap supports. Then the paper bag filled with the well pondered new parts got lost and the whole project went on hold for months until today. Ready for another 30 min of testing and trying I was approached by a new face. REMEMBER THIS NAME: JOSÉ. Within seconds, HE KNEW the store carried the EXACT matching the original screw I'd brought with me but slightly longer.... too long unfortunately. But JOSE said "wait! I know!" and returned with a PERFECT alternative. i must praise the depth of his agility to think through the issue and knowledge and familiarity of the stock, let me not miss his grace, and enthusiasm and joy in the resulting PERFECT solution. BRAVO Lincoln Hardware for a Great employee! and for having dog treats.

nice inventory. what resonates with me is that they let you know exactly where the customers rate…read morethere. when you walk in the door, there is a large obvious sign which states no restroom in the building. really? it is sad that the big box stores are running the small stores out. what's keeping this dump aroun?

Great neighborhood store. Great selection. It has become almost like a general store recently,…read morekitchenwares, gifts, gourmet food, unique selection of products/gadgets. Surprising, but it kind of works - especially if you need an impromptu gift and no time to hit a mall. Their plant selection is good and I always find something tried & true and with a reasonable price. I like being able to get what I need when I don't have the stamina for Home Depot. It's always easy to find an employee to answer a question and the cashiers are friendly (they keep a nice amount of lines open. Paint department is really good and I have to give a shout out to Alondra. She mixed a custom color for me and not only was she knowledgeable and made my selection quickly, she was thorough, helped me land on the appropriate finish I needed, and was so thoughtful & friendly throughout. Thank you, Alondra! five stars for you!

What happened to this location? It was so much better until it became Ace. I had a previous…read morereview of 2 star review but now I feel so moved to give them 1 star. There's not one friendly face. If Disneyland is the happiest place on earth this has to be the sadest. I asked nicely Rafeal at the customer service a questibn and his attitude was so off putting. He must have been having the worst day. Seems all the employees hate their job. There's not one person that offers you help. In the nursery those people seem so upset I feel they want you to stay away. It wasn't always like this. This place used to be great until it became ACE, and the prices are much higher even with the times. There's a good selection here and parking is good. But with their customer service and product qualty it's not worth it, I'm not supporting this location. Although it convenient I'd rather show elsewhere. Customer service negative 5 stars. Products 4 stars Location and parking 5 stars Nursery 2 stars Overall experience 1 star

I believe this hardware express store on Olympic Blvd. has gone out of business or re-located to a…read moredifferent address ?? it is at a good location or was at a good location in West L.A.

I was at a nearby lumber/hardware store and they only had light duty joist connections. Not being…read morefamiliar with the different grades of connections, I asked another patron and he recommended Hardware Express. I went the following day, the guys were friendly and efficient getting me exactly the joist connection I needed. This place isn't really a hardware store it's more of store that has specialty (at least to me) metal parts for construction.

Our dryer was delivered awesomely!! Installed so quickly and with wonderful attention paid to the…read morejob with smiles and helpful hints!!! I have never gotten any appliances from Home Depot but, going forward, I will be definitely doing business with them again!! Manny and Angelo were fantastic, smart and lovely! A great experience!!!

A huge shoutout to Alicia in Kitchen Design! She truly went above and beyond to help me order a…read morecustom laminate countertop for a service counter I'm building at my auto repair shop. It wasn't something she was immediately familiar with, but she took the initiative to make calls, find the right information, and get everything handled for me. She was incredibly friendly, patient, and took the time needed to make sure I was fully taken care of. Great customer service like this is hard to find, and I really appreciate her effort. Thank you again, Alicia!

Great selection of hardware and tools at a west LA location. I came to get a lock box and found…read moretheir price to be the lowest for in store, in stock, same day pickup. Good alternative to mega stores like Home Depot. Helpful staff. Huge parking lot !

Convenient and well-stocked. Been to this store a few times and plan to continue to frequent this…read morelocation. It's right opposite AAA.

Just a bunch of goods guys doing the best. They are very customer focused, great energy.read more

The service is top notch. No wondering around looking for help on what you need for ur project…read more Armando gave me great price on my Hardie Plank siding. He also allowed me to pick it up the following week for the install.

I was just in Ace Culver City. While to world is decisive it…read moreshowed hear. I ask a question. The clerk would not even look at me. I am a woman of color and take offense to him being rude and un willing to answer my question with respect. Done with this store!!!

I needed my car key replaced and Sam got it taken care of in 15 minutes for only 58 bucks that's a…read moresteal! Especially since the dealer ship wanted 250 an hour for the same thing !

I needed wood for an absolute disaster of a bed I got off Amazon…read more Picked the wrong day to come (it was their SpringFest) but any other day I assume they have plenty of parking. Even with the fest in full swing, the staff was helpful, they didn't mock my lack of knowledge and I got a lot of wood fast for a fair price. So yeah this place is pretty awesome.

One of my favorite places to get plants! I love the plant selection here, as well as the…read moreplant/gardening supply selection. Sometimes I like to just take little strolls through the outdoor gardening section because it helps calm me down and I might find something cute to add to my collection. The gardening staff are always so very helpful, professional, and thorough in their advice. One employee was helpful in keeping one of my plants from dying. There are also nice indoor plants that I've gotten for a reasonable price. Overall, a bang for your buck and I trust this location for gardening needs.

I just wanted to give a quick shout out to the electrical departments service employee by the name…read moreof Martin. I had so many questions he had every answer. He's very knowledgeable very sweet went out of his way to find the lightbulbs I needed for my Company office I just want to say thank you so much for having the patience We definitely need more employees like him

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.