We bought a built-in large refrigerator from Ferguson in Burlington 5 years ago. Very expensive to…read morebuy. This refrigerator was delivered and installed by Ferguson. This refrigerator recently died and we have bought a replacement elsewhere. On removing the refrigerator, it was discovered that the required anchor anti-tip bolts were never attached! And the installers also broke a back foot! As this refrigerator was top heavy, these anchor bolts are required for safety reasons! And probably the lack of anchoring might have shorted the lifespan of this refrigerator as it began to sit uneven and felt more wobbly over time. It is our suggestion that Ferguson contact all owners that have purchased built-in appliances that require anchor bolts and have them inspected. They can fall over causing severe damage, and could hurt someone. And finally, if we had to design our kitchen over again, we would never do built-in appliances ever again. They look good. But, they are not worth it!

We arrived with an unusual part for a hot/cold hose bib in the back yard. Odd threads that nobody…read morein town was able to pinpoint. Then came Phil. This guy knows what he's talking about. Although he'd never seen one before he called around to the manufacturer of the product and said "wait a minute, says I have one available". Got off the phone and walked to where they may have been located and found 4. I bought 2 so that I'd have a back up. I highly recommend these guys, they not only had my part but if not they were determined to find it and order if possible. This is not a final destination point after all else fails. This is a beginning to an end. It's here if you can't find it then move on. But as unusual as this part was I'll bet they find yours!! Thanks Phil and others for your tremendous service!!

I highly recommend ProFix Appliance Service. I had a washer problem, as the water was not draining…read moreand the machine was not balanced. This service came out immediately and after an hour identified the problem They ordered the necessary parts and told me they woud come back for the install in 3 days. True to their word ( which is highly unusual these days) they were installing the new parts on the 3rd day. The washer now works great and doesn't make noise when spinning out.. They are very polite and most important competent!! Good Guys to know.

The technician seemed knowledgeable and the repair was completed quickly. However, just days after…read morethe repair, the machine broke down again. Unfortunately cannot recommend them.

The staff has always done there dest to help me. I like…read morethat they allow my dogs to come in. The staff always like seeing my dogs. And the customers are usually really good about it too I will admit I don't know I asked the staff were a technical questions. But when I do they usually do their best to help me out.

I was out of town and placed an order online. For convenience I opted to have the order shipped to…read moremy home. I had an estimated delivery time of two days for the full order minus one extension cord that would be delayed. After paying an ungodly amount for shipping I waited. After two days part of my order showed up. I texted the help line to find out where the rest was. As with all farmed out support lines they were no help at all. I waited until the next day to call the store directly only to them find out that they said *I* was supposed to call them to have lumber delivered and on top of that there's no estimated time for the delivery I have to make myself available the whole day. NO WHERE and at no time was I told to call the store directly during my online purchase. I'm still waiting on my lumber, hopefully, it'll be here tomorrow. I will *never* order from here again.

We purchased a new washer drier combination on August 26th. It was to be delivered and installed…read moreabout 3 days later. The unit was delivered and the old one removed as scheduled. The 2 kids that delivered it were not up to the task. If we had not gave them some guidance they would never have got it out. They claimed their truck did not have the proper equipment to do the installation. They claimed they would tell their supervisor to get another crew to install the new unit. They contacted us with a new date and time. No one showed up. Called Lowe's and they arranged a new day and time. No one showed up. Called Lowe's and got to a manager who talked to their 3rd party company scheduler. The scheduler said he would get it scheduled the next day and would notify us of the appointment time. No one showed up and did not get a call. After noon I went to the store to purchase furniture sliders as we decided that we would need to install it ourselves (I am 83 and my wife is 81). While I was there I talked to the people in the appliance department where it was purchased. They contacted the delivery company and verified we were on the schedule. They claimed that someone had come to the house at 8:00 am. Our security camera picked up FedEx, Amazon and United Parcel Service but no Lowe's truck. They said they would have a crew here between 4 & 7, no show. About 7:30 we decided to try to install it ourselves. This unit is 74" high and weighs 350lbs. We actually were successful in getting it moved from our deck to the installation site. We decided at that time that was enough for that day. This morning after breakfast I started the installation process. The unit is in a single closet size area with just enough room to slide it in part way to hook up everything on the back. Then I was able to push it in and test it. (Today is September 11th.) SUCCESS. Now I need to try to get a refund for the installation fee I paid. Not too happy to say the least, think I will go back to Home Depot. Ray Bunn Sent from my iPad

I was looking for a set of pliers from this store and couldnt find the pliers section so i asked a…read morehispanic guy named francisco and this guy was just RUDE! I asked him if he can help me and he was just grumpy and told me he is busy! I guess he really needs to take a picture of something because he is just taking pictures of a rack in the tool section. Never have I been told "I'm busy" by a retail store employee, usually they drop down what theyre doing and take you to wherever you need to

Very trustworthy. Fixed my dryer expertly. He is a nice person and I felt comfortable having him in…read morethe house.

Requested service on a 6 year-old Kitchen-Aide refer/freezer that was not making ice anymore. Was…read moretold by the receptionist that due to the complexity of the computers in the unit, they could not assist. Heard great things about this repair business, but unfortunately they weren't able to help. Now I have to call Judd & Black to repair and it will more than likely cost me hundreds of dollars and my first born ! Thank you for being honest however about your repair abilities and scope of work you are willing to do. Honesty is much appreciated.

I am writing this review a little late, so things may have changed at the store, but here goes:…read moreA friend of mine lands in the hospital in Burlington. Serious, serious situation. Audio books are all he can do to help distract. I go to T-mobile to find a wired phone to headphones adapter for him. They don't have it but they say to try Best Buy down the street. (Cool on you, T-Mobile). I go to Best Buy. Cashier says she sees 3 on inventory, takes me to shelf=nothing. She calls manager. He shows up. I tell him story of what I need and why, and WHOA.... They start digging. Manager on computer, cashier in the under-counter storage areas. Cashier empties the storages=no luck. Manager finds that the adapters are discontinued but he thinks they never left the store. The next thing I know they have dragged out this big cardboard box and both of them are digging through it item by item. And from somewhere in that box they find 3 phone-to-wired headphone adapters. I bought all 3. Now there were many times that they could have given up and I would have understood and held no grudge at all, but they didn't. I was stressed out at the time so I didn't get names like I should have, but they were amazing and it meant so much to my friend. You two have my thanks. I will say that when it was time for the purchase of a large order of PCs for a local business, they followed my recommendation and bought them from Best Buy in Burlington.

Purchased a SD card for a rasberry PI. Their counter person said he was very familiar with rasberry…read morePI and told me it would fit. Got home and it was obviously way to large(never opened package) returned when i got back into town 20 days later .. while purchasing a LG monitor (screws missing) I tried to return the SD card. Manager said NO.. and said there was no way of collaborating my story (she asked know one.) I wont said she was rude but i will say she was not friendly at all. In fact just walked away leaving counter person just to look stupid. So done with this Burlington Wa branch.

The donation center where we drop off have no patience and very rude. She didn't care if I was…read morethinking. She was yelling at me to see what you do. Sorry I don't function fast. I need to think before I do any thing

From the unusual to the extraordinary can be found here. Today I found some useful tools and new…read moreboard games and an assortment of screws and nails. I also found a recumbent exercise bike that I had been looking for a long time. I always have a grand time just browsing this unique thrift store.