We are so pleased with the service provided by Appliance Repair USA!…read moreThey were so prompt to come to my rescue when my commercial size Maytag washing machine failed to function a few days ago, just before family was arriving. Max responded quickly and was able to diagnose the issue, order the required part and install it within two days. He was gracious, professional, and very knowledgeable. We now know to call your company and Max for all appliance needs. Thank you so very much, Donna

Prompt reply to come out and quote me a silly price and charge $65. So I paid $65 to understand…read morenever to use these guys again. $79 part, $450 quoted to install... come on... do better as a company. They called to understand problem and refund my $65. Hopefully they improve from this.

George is great. He methodically explained me in detail the Monogram built in Refrigerator and what…read morecan be the replacement to fit in the space designed for refrigerator. Without knowing. Each other it was great of him to explain me in detail to make a choice for the selection of my replacement of refrigerator. Although I live in North California and he located in Southern California he was so nice to recommend me the dealers near me, I wish him well. He is an asset to the dealership he works with. I wish him success I. His life We need such honest and people with helping Attitude in the business world

Purchase over $30,000 worth of Thermador appliances from Universal Appliance Center. Michael was…read moreour sales person and he was knowledgeable and very helpful. He was good at returning calls and was always available to help. I highly recommend this showroom and Michael E. especially. Note, do Not purchase Thermador appliances cause they are a disappointment! Customer service through Thermador is almost 2 weeks out and that's assuming they have the parts when they show up. Also found out that the company was sold to Miele and now Thermador appliances are made in Istanbul Turkey, not in the USA. I should have bought Subzero/Wolf cause they have a better warranty and quicker service.

Excellent customer service, extremely knowledgeable and helpful rep. Chelsea sold me our entire…read moresuite of products for our new kitchen. Sub Zero Wolf and Cove! Thank you Chelsea!

We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

My aunt and I visited Ferguson Home today to pick out several items for a home project, including…read morean oven range, dishwasher, sink, toilet, garbage disposal, and a few other fixtures. We had the pleasure of working with Suzanne Story, and I can honestly say the experience was outstanding. Suzanne's level of service, expertise, and product knowledge was absolutely top-notch. Every question we had--no matter how detailed--she answered with confidence and clarity. She guided us through all the options, helped us make the right choices for our needs, and made what could have been an overwhelming process feel easy and enjoyable. It's rare to come across someone so professional, patient, and genuinely helpful. Suzanne handled everything seamlessly, and we left feeling completely confident and very happy with our selections. If you're visiting Ferguson Home, I highly recommend asking for Suzanne Story. She truly goes above and beyond.

I was looking for a vanity that was not in stock anywhere. The customer service representative…read morecalled the manufacturer to try to get more definitive information. I did not purchase from them but was impressed with how kind and quick the customer service representative was for me.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

Josh was a godsend! He is an expert on recording mics and helped me make an informed decision about…read morewhich Rode wireless mic set to go with. He also took time to show me other suggestions and to help me make the most of my new equipment. Friendly, knowledgeable, efficient, and genuinely happy to help - what more could one ask for?

Outstanding service Came out on weekend, fixed washer,…read morereasonable price Definitely will hire for future repairs

Igor is a true professional. His availability is awesome and he is very accommodating to schedule…read more He was right on time to install my over the range microwave. Skilled and knowledgeable, I would recommend Igor to anyone looking for great craftsmanship and reliability.

My appliances expert David is very knowledgeable, helpful and understanding of customer's needs…read more He helped us a great deal to figure out the right fit of appliances. I would go to him for any of kitchen appliances.

Excellent experience choosing a new washer and dryer with Ivy Stracener! She was very well…read moreinformed, professional, and pleasant to work with. We ended up with a different brand and even a different style of machine than we've had in the past ... all based on Ivy's helpful questions and knowledge, paired with our needs. We'd actually put off buying a new set because buying appliances can be a real hassle, but our experience at Pacific Sales was straightforward and easy. I think it took about 30 minutes so we were very pleased, even with the process!

Amazing service!! I requested a quote for my dryer not working on Yelp and they responded right…read moreaway, they waived my service fee afterwards. They were able to come the same day to check what was wrong. And the next morning they had the part to replace and my dryer was working within 24hrs! Thank you to their team and their technicians, ALEX did a wonderful job!!

Alex was great! Repaired my dryer quickly and for a very reasonable rate! Keeping them in my…read morecontacts in case my washer needs work

Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

Excellent products at excellent prices. Good customer support, I have recommended Tru Blu countless…read moretimes!

Beautiful store. Great service. They ordered a unique lighting part we couldn't find anywhere else…read more Their expertise helped us identify what we needed and they handheld the order until we received it.

We purchased light fixtures from Light Styles when they used to be on Newport Blvd. They had an…read moreamazing selection and great service, so we went back, only to discover that they moved. Their new location is even nicer, with high-end kitchen appliances, as well. We were only there to purchase a ceiling light. And, even though, they were about to close, Jordan was very patient and showed us a variety of light fixtures and answered all of our questions - he even answered some questions we had about our kitchen appliances that we purchased elsewhere! We ended up getting a light fixture that day but it had issues after it was delivered. Jordan worked with us to get the issue resolved and we're very happy with his level of service. We'll definitely be back for the light fixtures of our landscaping remodel in the future! Thank you, Jordan!