Purchased a few items with Frank a couple weeks ago and just had them installed my kitchen is fully…read morecompleted after my remodel big thanks to Frank and his teams for being on top of everything!

Do NOT purchase from Universal Appliance Center. The manager Frank is rude & doesn't care about…read morehis customers. My husband & I purchased over $30,000 of appliances from them and they would not help even though their installers caused the problem. I repeatedly asked Frank if they could get me another 48" range but he insisted there was nothing he could do..... I've been without a working oven now for over two weeks waiting for Thermador. When Thermador Technician came out today, he said parts were needed and that I would have to wait another 2 weeks. What a nightmare to have spent so much and not have a working oven!

Awesome showroom. Super helpful staff with deep knowledge on their product. Makes it extremely easy…read moreto pick the right appliances for your project

We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

My aunt and I visited Ferguson Home today to pick out several items for a home project, including…read morean oven range, dishwasher, sink, toilet, garbage disposal, and a few other fixtures. We had the pleasure of working with Suzanne Story, and I can honestly say the experience was outstanding. Suzanne's level of service, expertise, and product knowledge was absolutely top-notch. Every question we had--no matter how detailed--she answered with confidence and clarity. She guided us through all the options, helped us make the right choices for our needs, and made what could have been an overwhelming process feel easy and enjoyable. It's rare to come across someone so professional, patient, and genuinely helpful. Suzanne handled everything seamlessly, and we left feeling completely confident and very happy with our selections. If you're visiting Ferguson Home, I highly recommend asking for Suzanne Story. She truly goes above and beyond.

I visited the showroom in Costa Mesa after purchasing several things online, and I had some…read morequestions. Emily Mora helped me at the front desk. She was very professional and very helpful. I had a great experience.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

Josh was a godsend! He is an expert on recording mics and helped me make an informed decision about…read morewhich Rode wireless mic set to go with. He also took time to show me other suggestions and to help me make the most of my new equipment. Friendly, knowledgeable, efficient, and genuinely happy to help - what more could one ask for?

Outstanding service Came out on weekend, fixed washer,…read morereasonable price Definitely will hire for future repairs

Zero stars!!!!! Called in for a dryer fix, was told $280 by tech and went ahead with the service…read more Then later, he told me it will be an extra $20 to clean the lint. I didn't even bother to argue the price change because it needed to be fixed. When he left he didn't even bother to use his vacuum to clean the remaining lint from the floor. Days passed and noticed the dryer wasn't drying properly again . I took it upon myself to check the back hose and this huge clogged came out. This was not properly cleaned for the extra $20 he charged. Super disappointed and will not recommend to anyone.

Recently, I was helped by just the best salesperson, Robert Veloz. He friendly, so knowledgeable,…read morepatient. He tried to recommend what suited my needs best, rather than try to sell me what's most expensive. I feel lucky having met him and will from now on buy everything I need at Pacific Sales from him

We needed a new fridge and felt extremely lucky when Ivy Stracener walked up to us to help us out…read more She was very knowledgeable, personable and kind. We asked questions and she knew the answers. She was awesome! In 35 minutes we were done. Quick and painless. I would highly recommend Ivy to solve your new appliance problem. It was an enjoyable and informative experience.

We can't say enough good things about Ivan. He is honest, fast, friendly, communicative. We hired…read morehim to replace our Kenmore Elite washer door lock assembly. He was being upfront about the material & labor cost which includes all the details, 90 day service warranty, and the price came out to be very comparable to other quotes we received ($280). He texted us when he headed our way and quickly got to work upon his arrival. Within 15 minutes, he was done and everything turned out great. We would definitely hire him again in the future for any appliance repair.

Amazing service!! I requested a quote for my dryer not working on Yelp and they responded right…read moreaway, they waived my service fee afterwards. They were able to come the same day to check what was wrong. And the next morning they had the part to replace and my dryer was working within 24hrs! Thank you to their team and their technicians, ALEX did a wonderful job!!

Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

I wanted to finally take a moment to write a review for Tru Blu Solutions Appliance Outlet and the…read moreowner Jerry. I did a full kitchen remodel and was in search of higher end appliances and found Jerry. What an AMAZING place Jerry has going! I was able to get a SUB ZERO fridge, ULINE under counter beverage chiller, Wolf single over, Wolf Microwave, and a Zephyr Hood and save probably over 40 to 50% in the process. Jerry not only was able to save me money on the appliances but recommend a certified installation that did a wonderful job as well. My experience was fantastic and Jerry is a very stand up guy. Been about a year now and appliance are working FANTASTIC. Even been back to buy water filters and air filters for the Sub Zero. Thanks Jerry for doing such a great job for your clients and especially this one!