Beware! One star is generous. Multiple issues with my kitchen with no accountability from BKT…read more We've been working kindly with BKT for 9 months and still no resolution. Issues are damaged cabinets that need repair, poor installation for cabinets and counters and wrong sizing and initial measurements so things are just off in places. At this point, I have no other recourse but poor reviews or small claims court. 30K for my scratch and dent kitchen makes me so sad every time I'm in it.

I have been working with Robin Mark on getting quotes to add additional upper cabinets to "stack"…read moreon top of existing kitchen cabinets to reach the ceiling (my goal). Robin was responsive, professional, friendly, and creative in working through my options while being mindful of the limitations I was facing in getting my objective accomplished. Although I ultimately determined I would need to wait on this project, when the time comes for me to move forward, I will work with Robin again to get this project done. She was great!

Could not be happier with our open, ultra-modern kitchen thanks to Concept Kitchen and Bath. We…read moreshopped around a good bit before picking a place but went with Concept Kitchen because they were a "one-stop shop" for everything we needed (from design to knocking down a wall, replacing floor/cabinets/tile/electric...they do it all!) plus their great reviews. They didn't disappoint. Working with them was easy as we didn't have to deal with the headache of multiple vendors, and their quality is excellent. Delays and snags (due to supply chain issues/issues found later in our house - not their fault) came up as they always do in construction projects, and they worked with us gracefully to problem-solve and adjust the vision along the way. If a cabinet part arrived slightly damaged they replaced it without us even asking. Their commitment to quality shows and their team were great to work with. The kitchen is the heart of the home and we're so glad we made this investment in it and chose CK&B for the job. Definitely recommend!

We have heard nightmare stories about kitchen contractors - we think it is unfortunate those…read morehomeowners did not use Concept Kitchen and Bath. Sully and his team did exactly what they said they would do. They communicated every step of the way - they responded to every inquiry, change and tweak - We are not just 100% pleased with the Concept team, but we will 100% use them for upcoming bathroom renovations. Concept helped us design our kitchen, then choose every item right from their showroom - they are literally a one-stop shop. Need flooring - they have an incredible team. Need painting - they have a superb team. Need tile, fixtures, electrical - you name - Sully and his team have the resources. Most of all, they are on time, work till the job is done and clean up exceptionally well. We feel so strongly about their work and service, and affordable pricing, that I am willing to field your phone call to tell you in person. Better yet, ask Sully for the before and after pictures of the transformation they made to our home in 3 months start to finish.

Never finished the work as promised. Had a signed and witnessed agreement to complete the work…read more Never heard from him again.

Had an appointment for rep to come out to my house and he never showed or called. Blew us off. Can…read morenot honestly use a contractor that can not even make the first appointment. Very disappointed!!

Stellar location, friendly attentive staff, wide selection and reasonable pricing…read more Have used them for multiple projects and have not been disappointed.

Billy was outstanding helping us refinish our basement floors. going to work with him on updating…read moreour bathroom

Hockessin Store is great! Both Michele and Allison provided personalized service. I never felt…read morerushed. They helped understand all choices and designs, which can be overwhelming. Michele provided great suggestions for design that I would not have thought of. I highly recommend.

We received very poor customer service from Sam and the owner, Mike. After multiple calls and…read moreemails to correct a mistake they made with our crown molding costing us over $2500, they have been unwilling to refund what I paid for the molding and insist on me buying more at cost ($1250) after I already paid them initially. There were also errors with an oak trim piece (3" wide instead of 5") for my range hood and incorrect drawer fronts on our island that do not match the other wall cabinets. The cabinet touch-up kit has items missing and an incorrect color touch up so I have no way to fill nail holes on the trim. They have said these were their errors and that they would re-order the pieces, but they have yet to do so. I would hesitate to trust them if you are considering doing a kitchen design as it is simply not worth the risk and months of delay due to missing/incorrect items. Please look at their reviews as most of the high rated reviews are made up profiles with one or only a handful of reviews. Buyer beware. [Update, I just noticed the owner posted a reply today stating they warned against this crown molding and that is simply not true, in fact, I wanted two-stage crown and they advised against it since I was going with 39" cabinets. He also states that he would still like to help complete the job to my liking and to call him, but I can assure you that we talked twice this week including yesterday afternoon and he refused to refund even just the cost of my crown molding unless I buy more from him. This is no longer an option as I have already spent hours making custom crown and getting paint matched for the trim. He said at the end of the call the "we're done" so not sure why he posted this today. We have not received the 5" oak trim board, missing touch-up items, or corrected drawer fronts. I even offered to keep the incorrect drawer fronts if he would refund the cost of my crown and he would not.]

We hired Reico (and worked with Cindy) for a full kitchen redesign, and the most important element…read morewe asked for was an island that would seat five people comfortably, with storage on one end. We were extremely clear that the seating needed to be unobstructed--essentially, a counter-height table extension from the cabinets. The final design we approved included an apron, but no measurements were provided to explain how it would impact stool clearance. The rendering even showed five stools at the island, which gave us confidence that it would work as intended. Unfortunately, that was a huge mistake. Because of a poorly designed apron, it is physically impossible to fit standard counter-height stools under the island. The clearance is so low that no stool exists that both fits under the island and allows you to sit and eat comfortably. In other words, the centerpiece of our kitchen--the island seating--is a total failure. It is appalling that a professional kitchen designer would overlook such a basic and critical detail. We assumed we could trust her expertise, but that assumption has left us with an island that cannot function as designed and no reasonable options to fix it without a major renovation. If you are considering working with this company, be warned: do not assume the designer has considered the practical details. Double-check every measurement yourself, because we learned the hard way that they do not.

Disappointing. After reading the reviews and browsing the website (especially the photos), I was…read moreexcited to begin a relationship for a successful project. My husband and I met with the designer (a great lady- big picture-oriented and practical) and her recommended contractor (a knowledgeable, detail-oriented guy who took the time to explain things), and we were excited. When we received the design and estimates, we did get a sticker-shock with respect to the markups of the costs. Based on our designer/contractor interactions, however, we were still considering Reico, even with the markups! But, the level of responsiveness dropped dramatically. Before we knew it, we were informed that our designer (the great lady) was "no longer with the company" and I now have all these spam-type calls from random people I don't know at Reico. Rude.

I have now used main line over ten times and each time im more then satisfied with the service and…read morepricing. Paul and his team are the best!

They deserve 5 stars for their design. They promised that they could get a contractor for…read moreinstallation but were unable to do anything for us and basically left it up to us to find a contractor. Ultimately we used another cabinet shop who gave a great deal and we are very happy with the cabinets.

Very nice experience on our first visit here on our quest to redo our kitchen. Excellent huge…read moreselection of cabinets and counter tops and a nice selection of bathroom cabinets and fixtures. We were assisted by a very helpful and knowledgeable sales associate, Maureen, who made some suggestions and provided us with color samples. She is putting together an estimate on cost. Felt very comfortable and unpressurized to make any on the spot decisions unlike other places we visited. Hope to do business with them in the future.

We met with Morgan yesterday to plan a very small kitchen layout for a basement project. Morgan had…read moregreat ideas and suggestions for layout and design to optimize the space. She made the selection process easy. Highly recommend her design work.