Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

They sold my elderly father a brand new lawnmower and when it had electrical problems within 90…read moredays of purchase they were practically impossible to work with. They even presented me with a bill despite it being under warrant.

BBG was amazing from start to finish! The process of selecting our stone was easy. Their showroom…read moreis awesome and their service is even better. Several people (Annie, Trey, and Sharell) helped us throughout our purchase. We received quotes from multiple retailers for the same stone and decided to use BBG based on the customer service we had received. So glad we did!! Service was quick, professional, and flawless. I couldn't recommend BBG more!!

Customer service is lacking in this company. We bought 3 granite countertops for my bathrooms. When…read morethey came to install they brought the wrong sink and had cracked one of the backsplashes, so they only completed one bathroom. It took 3 days for them to schedule a return trip to fix the issues. Unhappy with the lack of communication. Also when the backsplash arrived, it did not match the base.

I took a lamp in for a small repair. I was quoted $25 plus the cost of parts which could run $1-$7…read more When I picked it up a week later, there was no charge - the repair was so minor and didn't require any new parts. What a pleasant surprise! The staff was nice, too.

When we walked in the staff didn't greet us, and when we said hello and stated what we were looking…read morefor the staff seemed flustered and inconvenienced that we were even there. We were prepared to spend a good amount of money on our lighting fixtures for a new home, but we will take our business elsewhere. Customer service should be the most important aspect of this business. I would rather take my chances ordering online before I ever step foot in this store again.

The custom Screens don't fit my windows. I Paid a ridiculous amount of money to have all the…read morescreens replaced at my home, and they don't lock in place nor stay in my windows. They never fit! Took them forever to make them once they collected my old screens and now this... I called, spoke with the sweet woman who answers the phone, and I was told they would contact me back after receiving my email and pictures and phone call, yet I got no reply despite several attempts to get someone back out to fix them! They seemed so wonderful with all the good reviews, but I had a terrible experience! I know thats not the end of the world, people make mistakes, but it goes a long way when a company will honor their product, but they won't. They have not been in my windows but a couple of months and every time there is a storm or large gust of wind, we have to climb the ladder to our 2nd story to put them back in! Avoid!! You have been warned. I am filing a BBB claim at this point. Super frustrating...over 1.5k for a ill fitting item!

I heard about Screen Makers from my neighbor who had a dozen or so screens repaired. I had an old…read more"sun screen" from my church that was in need of repair. When I walked in the office, the lady at the counter said, "I haven't seen one of those in years!" I asked her if she thought mine could be repaired. She went into the work area and asked a young man if he could come out and take a look. He did and suggested a large spline be used to refasten the sun screen material. Took him all of five minutes to fix the screen and said there was no charge since it was for my church. When is the last time that has happened?? Overall a very nice encounter with folks who want to help and know their stuff. I told them I'd be bringing my screens in for repair in the not too distant future. Nice folks and eager to assist!!

Houstons plumbing came and fixed my toilet flange which has now failed. My garage is water…read moredamaged. I had him come and fix it and he did but then told me my entire house plumbing was failing (this stressed me out as I had just bought the house), I then was ghosted by him. This is very unprofessional. My father is a plumber and I know the trade. Poor workmanship and very uncouth to tell me my home is broken and then not come fix it, I was ready to pay for all of it to be fixed. Now I am left with a disaster. Do not hire. I grew up helping my father plumb for years and this is very disappointing.​ due to your work my garage is now wet and gross. I have had other plumbers inspect my home and it was not as bad as you had said. If you were trying to uosell, why didn't you come and fix it and get paid !?!?!

We needed a new water heater. Ryan was able to obtain one in a very timely manner and had it…read moreinstalled very efficiently. Very reasonable price. He explained everything thoroughly. He was great to work with. We would definitely call him again.

I bought a tire for my lawnmower and the cost total was $132. Same tire was at Walmart for $75…read more The disparity is huge and the question is, why?

I want to give a huge shoutout and thanks to Brad Schmidt, Manager of Land & Coates Outdoor Power…read moreEquipment in Gloucester County, Virginia. On July 10th I ran into an issue while trying to unload 8000 lbs. of flooring material from a semi-trailer. My options were to turn the truck around and pay a substantial fee to have it returned at a later date or to find a generous business citizen to help me out. Having seen Land & Coates build their new building on Rt. 17 with a huge inventory of equipment and a loading dock, I made a mayday call to this business that didn't know me from Adam. Brad's response was an enthusiastic "Yes". Even though the truck arrived after closing hours, Brad stayed and personally handled removing and then rearranging material on the trailer so we could access it with our equipment. I offered to pay but Brad would not take a dime. He simply said that he and his company are committed to helping out the community. This is the kind of business we want in our community. If you have a need to buy, lease, or service power equipment ranging from heavy construction and agriculture equipment to mowers, chainsaws and other residential tools please check out Land & Coates Outdoor Power Equipment. Heck, even if you don't have an immediate need, stop by and browse; I had no idea they had so much inventory in their showroom. To Brad and the Land and Coates team, Thank You!

Yeah I walked in and nothing had prices on it so annoying then instead of getting me prices on the…read morestuff that I wanted, they wanted to know what I was trying or attempting to make before getting me the prices. I just walked out and left.

I have a property management company and we needed to find some pickets for a fence on a property…read morewe manage Our contractor could not find anything that matched at Lowes nor Home Depot and we needed to get this done right away. I called 84 Lumber and talked to Austin, who said he was new to the company, but he worked hard to find us a solution After several calls back to me (all within 30 minutes), he found a special order that met our requirements. Can't ask for better service..

The salesperson at this store is about as SLIMY and SLEAZY as they come. I would never buy from…read morethis place! I told him we were looking for a queen and he asked, "well, are you trying you find something comfortable or something that breaks your back?!"--I was thinking, are you serious?!--He then takes us to the back end of the store and shows us his "cheapest mattress" for like $1200. My mom asked, don't you have a sale going on? To which he replied "that doesn't apply to mattresses anyway" (nevermind their website has all kinds but of sales)--then we mention we had a military discount and he said, "well, we don't offer that either"(nevermind that the sign on the front of the store practically SCREAMS they do...so, If you're military (like my entire family who made a career and commitment to it for 30+ years), avoid this TRASHY salesman. I didn't get his name but I'm pretty sure they'll know who I'm talking about because he was THAT cocky! It's 2/26/26, 5pm, we were the only ones in the store (hopefully this helps so whoever his boss is sees who he actually hired, I'm astounded he actually made it through the interview prices). He had black hair-clearly it was dyed, bald on top with a black beard (had to have been the "Just for Men" brand. On a final note I had just closed on a new house, payed cash and needed at least 3 beds (I gave my ex everything in the house)...he needs to be reminded he sells BEDS, he must have been a used car salesman before this epic upgrade

Joe helped us pick out a mattress. Now if you go in and get Joe as your Sleep Expert and don't…read moreleave with a mattress, you didn't want a mattress in the first place. Major kuddos, Joe knew all of the mattresses and gave great recommendations. The store and mattresses were also clean, which is important when you are going to look at a mattress. Overall, 10/10 would recommend.