Literally some of the worst customer service experiences I've ever had have been at this dealership. Need warranty work? They'll try to tell you that you might as well pay cause they'll deny it anyway before they even call the claim rep. Used aftermarket parts that are rated higher than OEM Parts? They'll call you cheap and tell you nothing beats OEM parts. This dealership is the final nail in the coffin in why I'll stay away from ANY dealership in the Ferman group. read more

I was extremely disappointed because they said they would not work on my vehicle I would have to go back to the previous Mazda dealership too far away to get it worked on to correct a problem that Mazda had agreed to correct. I even have a Mazda case number in a Mazda customer service experience representative on the case and explain this to them it would be no cost to the dealership because it would be reimbursed by Mazda corporation but whoever runs their service department didn't even give me the opportunity to bring the vehicle in they just said no go to the place where you got it worked out before which is over an hour away. It's a 2018 CX five that was having some odor coming into the cabin air I don't think it would be that complicated to fix but I was really put off by how I was dismissed from their service manager . As a result of this I refused to buy a single vehicle from this Mazda dealership I'll go over to Clearwater instead were there a lot friend . I would like to send a message to the owner of this particular Mazda dealership in Brandon that if you keep having your service managers treat your customers like this they're not gonna come back to buy another vehicle from you. read more

Don't let any negative reviews fool you! These folks are top of the line! Great customer care! Great expert mechanic service! Joe has been my service representative ever since I bought my CX-90. He is honest, hardworking, and truly cares. They keep in touch with any updates on your vehicle, during the repairs or maintenance process! They truly make the service experience enjoyable! -Randy Metz read more

We arrived on a busy weekend and all went will for the cx50 test drive Well satisfied with salesman read more

The parts department within this dealership works until whatever time they please to work. I order a part on Monday and was told would be here Tuesday; it didn't arrive and the rep at the desk said would arrive by Thursday morning. Thursday comes and no one calls me about the part arriving; I call the parts department 26 times beginning at 5:40pm (Parts Dept closes at 6pm on Thursday as per website) and no one answered ANY calls. I arrived to the Parts Dept at 5:54pm and doors are locked which gives me the impression that someone did not want to work or wanted to leave early and did not want tend to customers. Unacceptable, this department needs to do better. read more

It is wonderfully refreshing to visit an auto dealership and come out with a smile. Each time I go to this Dealership for anything auto related, I get great customer service. Had to have my car towed to the dealership, and received updates, great service and communication. Dealing with the body shop here, the teams are consistently great. No hassles. It is wonderfully refreshing to deal with a business that has a predicable positive interaction with customers! Being a woman, it is fantastic to have someone speak w me respectfully and not "mansplain" auto related topics. Looks like this dealership has some sweet rides at decent prices too! read more

Ferman Mazda Brandon - Mazda CX5 - Car Dealers Near Me - Tampa, Florida

I have to say that this was one of my best car buying experiences ever. I did all of the preliminary work, questions and negotiations via email and that went very smoothly and was offered a very competitive price. Pick up also was a perfect experience! Lastly my sales person, Katisha, was very professional, extremely knowledgeable and kind. I could not ask for a better experience! read more

Ferman Mazda Brandon - Car Dealers Near Me - Tampa, Florida

My experience was great thanks to OJ and Caleb. As long as you deal with them yourself will be too! Their attentiveness and customer service was stellar! read more

I use to hate buying a car! The cheesy sales person that would tell me a price, then when we sat down the make the deal not only did it take 4 hours, but the price would end up higher than we had talked about....well that was until I met Katisha Katisha actually changed my whole view of buying a car. From the moment we connected she was so personable (texted me a picture of her and my new car), upfront, told me the price I would be paying and had all the paperwork ready for me when I got there. Thats it The MOST Pleasant experience I have EVER had I just loved her..... I wish everyone would be able to experience buying a car from her. TOP NOTCH read more

Joe at Ferman hooked us up! I dropped off my Mazda CX-90 in the hopes of receiving a tire repair and fortunately it was resolved!! A nail was found in my tire, removed and patched up. They even set us up for success with an oil service and tire rotation. I was shocked at the service and competence of the team at Ferman!! Absolutely will bring my CX-90 back read more

BEST CAR DEALERSHIP EXPERIENCE This is my 4th car lease with Mazda and it was by far the best experience from beginning to end. No haggling, no hidden fees, no back and forth. Christopher Oviedo agreed to one price and it remained that price until my payment was made. I can't thank him and the finance guy, Caleb, for making this experience smooth and headache free. Christopher's luxury car sale experience shows with the excellent customer service. He made sure I knew exactly what the new features were and how to use them. He made transitioning into the new car easy, made sure all my things were taken out of the old car, and placed them in reusable bags for me. Christopher noticed that we had insulated water bottles and gifted us one! I can't say enough about the customer service he provided. He surpassed our expectations. The truth is we weren't even looking to get a new car, we were just browsing our options and Chris presented us with an offer we couldn't refuse. Would totally recommend buying a new car or leasing from Ferman Mazda and Christopher! He is honest, straight forward and had exceptional customer service. read more

Ferman Mazda Brandon - 2022 CX-9 - Car Dealers Near Me - Tampa, Florida

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I came in for a simple oil change and turned out to need so much more work done even after only recently getting this car. The service advisor Joe took charge of the situation, found ways to help me and really saved the day. By far he made this the best service experience I've ever had here. read more

Found a used car for my son and called Ferman Mazda in Brandon 3 times, twice by my wife and once by me, to make sure the car was there. They assured us it was there and would be waiting for our arrival, only to arrive on a Sunday with my son to be told it had been sold 2 weeks ago. They clearly lied to us repeatedly just to get us into the dealership to sell us something else. It left a very bad taste. read more

Had a great experience with Almas. She took the time to show me every car I was interested and ended up purchasing the perfect car for me. 10/10. read more

Reviews do wonders. Since my last visit I can say Joseph assisted me and went above and beyond in my sure my car was taken care. I needed some diagnostics ran on my vehicle to see what was causing the lights on the dashboard to show up and he was able to assist me. In fact with the assist of the mechanics there were able to identify where the wires were left unplugged by the collision center and plugged them back in for me and also updated my entertainment system. The staff here is pretty transparent and understanding when it comes to situation with the vehicle. Although there are still on-going issues with my vehicle, it is already documented and they are tracking what's going on and thankfully it's just one person I'm working with. Thank you for all the help Joseph! read more

Yesterday I took my Mazda to get an oil change after trying to take it to many different places and dealerships. I live in Tampa so Brandon was a little farther than the other locations however I had a positive experience here and would go back. I did feel like the price was about double what I used l pay for my Toyota however it was worth it for the level of service. I have never been referred to as "sir" and been thanked as many times as I was by every staff member. I did think the waiting room was a little bit haphazardly put together like a spare office they threw a tv and a fridge in so people could have a place to wait. Other dealerships have a designated waiting room which is more customized for the guests however it did have refreshments like sodas, coffee and tea, and cereal bars while I waited. They estimated my wait time to be 1.5 hrs however they competed it in 1 hr. I left feeling appreciated as a customer and that even though I paid a little more than I usually do, it was worth it. I did notice typically at other dealerships I would sign something agreeing to the services and price prior to them completing the service, however I didn't sign anything prior, only at checkout after the oil change was completed. If you'd prefer to know this beforehand, you may want to ask or request a quote so you aren't surprised by the bill. I would suggest checking the coupons online as well prior to your visit. Also, I was able to make a same day appointment online and they even accepted me 30 minutes earlier than my appointment time. read more

Ferman Mazda Brandon - A list of the prices for accessories for their Mazda CX-5 - Car Dealers Near Me - Tampa, Florida

This place is a well oiled machine. I purchased a cx5 in 2021 and I'm very happy with the car. Every time I come to the dealership for anything I wind up with $1000 plus bill. This is on a car that's barely 3 years old and has only 38,000 miles on it. The last time I was told I needed three tires, two different filters and a belt tensioner for a grand total of $1400. I know nothing about cars, but after looking on Google, I found that a belt tensioner in a CX5 2021 should last for the lifetime of the car. I quickly went to Riverview tire and auto who did all the work for half the price and told me the tensioner was just fine. I am angry and sorely disappointed with Ferman Mazda. I feel they incentivize their techs on commission for work performed and this makes for poor service and excessive markup. I'm a loyal Mazda customer but Ferman Mazda off my list of trusted businesses. Only go here if you want to be ripped off!!!! read more

This shop alone has made me never want to buy a Mazda again. Tips if you must use this shop: -Know and tell the service rep up front if you have the Mazda pre-maintenance paid package or extended warranty. This shop does not automatically check your VIN and they WILL charge you if you do not remind them every single time. ( Supposedly they can't make "notes" on your account. ) -Research what problems are known about your new vehicle and make sure those items are repaired before the 36k regular warranty. Once warranty is up - it's a guarantee they will find something that needs done so extended warranty is useful. -Lastly the service department does get paid Commission for services, so every "recommendation" for your car needs to be researched. Todays Example - 37k miles and Ferman now wants to ask if i want them to replace 2 belts not covered by warranty that were NOT mentioned EXACTLY two weeks ago. The water pump belt and the drive belt is recommended after 75k miles ( 90 thousand according to the web ). read more

We needed a car and decided on a Mazda CX-5. Headed over to this dealer. Upon arrival, we didn't feel pressured. Hunter was great. I love that they had great inventory. The sales manager, his name slipped by mind, was very very helpful and kind. Overall we had a great experience, great staff! We went in and drove home with the car within a few hours. read more

Ferman Mazda Brandon - My 2022 Carbon Edition CX-5 - Car Dealers Near Me - Tampa, Florida

Went back to Ferman for some service on my 2023 Cadillac and again Katisha was great, Wonderful dealership. Thanks

I work with Sam. However, I take my car there because they are the dealership and should pick up things I don't. I realized that I have purchased a battery before time when I should have received a rebate. I believe I purchased brakes to soon as well. Make sure you double check your miles even if you are unsure. They are not looking out for you. I understand mistakes, it happens to us all. However, don't just dismiss the question and send the customer on their way. Never felt this way at Ed Morse. read more

At age 50, I wouldn't have believed a 5* car dealer possible. Thrilled to be proven wrong. Salesperson Katisha was straightforward, clear re pricing, and patient in explaining how the electronics worked and other features of the car to me. Overall, a great car buying experience despite limited inventory due to tough covid times. read more

This is a review for the Ferman Mazda service department. I had a very unpleasant experience there this afternoon. When I came to pick up my vehicle this afternoon, there was a family of three people being helped at the service desk. Neither of these three people had a mask on, despite the numerous signs posted on the doors and the mask requirement listed on the dealerships website. In addition to this family, one of the employees who was behind the desk had his mask on his chin, which covered neither his nose, nor his mouth. While I was there, none of the employees asked the family to put masks on, or to wait outside. They were able to speak to the service advisor, pay for their service, and pick up their keys all without a mask on. While I understand that businesses are put in a difficult position when enforcing mask mandates, this is a health and safety issue that impacts many more people. Florida reported 16,000 COVID-19 cases on Thursday alone. Protecting the health and safety of other customers and employees should matter more than the possibility of offending one customer. Please do better. read more

Let me start by saying I hate the new car buying process. But as for buying processes, these guys gave me one of the more pleasant buying experiences. Their internet sales were slow, but eventually they replied to my inquiry. From there, the rest was left to the showroom salesman and I to work out. After the sale, the regular maintenance and one recall job were all very easy. They offer an on line appointment system. The waiting area ( just off to the side of the showroom) is comfortable. The coffee machine and snacks are a super nice touch. Service is pretty quick...and for regular oil changes they haven't pushed other add on options. read more

Ferman Mazda Brandon - Slight off topic but... The coffee machine is more like an automated barista. Amazing! - Car Dealers Near Me - Tampa, Florida

I recently needed a seatbelt extender for this much older pick up we use at my office to haul stuff. I originally ordered a seatbelt extender from eBay but unfortunately it was the incorrect part. I called Ferman Mazda in Brandon and spoke with Ben in the parts department and he was able to locate the part I needed in another state. One day later I had this hard to find part in my hands and it solved my issue. Ben was very helpful , friendly and resourceful. Thanks Ben and your staff for hooking me up with the correct part. read more

An oil change took an hour and thirty minutes, it was scheduled prior. Horrible. I wouldn't even come in for oil changes if it weren't "free". You spend your time, so it isn't a "win". I didn't even get my tires rotated. read more

Katisha McDaniel was awesome, I highly recommend her. I leased a Mazda CX5, Katisha patiently explained the features of my vehicle and allowed time for me to write it all down so I can refer back to it later. I've bought many vehicles in my lifetime & I've never had an experience like this. I appreciate your kindness and patience. She knows her product very well and can answer all of your questions. Then the sales Manager Joel Jarrell went above and beyond to work out a deal on my CX-5 and then we leased a 2nd one right after for my sister. To the whole team at Ferman Mazda-Brandon... I'm here to give you 5 stars!!! I'd give you 10 if I could! Thank you for being upfront, professional and for having my best interest at heart! Maria Hampton read more

Yesterday I purchased car #3 in 9 years through Brandon Ferman Mazda,why??Simple.I dont like to lose time ,talking ,writing,comparing.I want someone sharp who puts me in a good place aesthetically, comfort wise ,financially ,professionally in a most expedient manner.This dealership does that better than anyone.Braxton and Marc provided me with the best knowledgeable car videos and a mountain of knowledge .If you desire a fast transaction,actual paperwork took minutes to aprove !1something for every price range !Sandy in Sebring ,Fl read more

Very frustrating experience with the service department. I spent three and a half hours there and I still have to go back. They should be more conscious and considerate when it comes to valuing customers' time. read more

Gary the Service Manager and John have been extremely accommodating and helpful during all of my service appointments. John took extra time to show me how to schedule my next oil change maintenance in my vehicle which is much appreciated. I always receive outstanding service in person and on the phone at Ferman Mazda of Brandon. I am able to make an appointment quickly and while waiting for service (I live in Palm Harbor) I don't have to wait a long time. The waiting room has a tv and plenty of comfortable seating. read more

Ferman Mazda Brandon - Car Dealers Near Me - Tampa, Florida

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Free Wifi. Every time I take my VINTAGE (1995!) miata to this dealer they are always honest. These days I know that is hard to say about a dealership. My second car goes to a private mechanic due to the unethical treatment at Tampa Volvo but I will continue to use Ferman as long as they continue to treat me like they have since 1995. read more

This is an issue that go back about a year ago, when I had my CX-9 in for an oil change. Fast forward. A few days ago, I decided to save some money and do the next oil change myself. I expected to remove a Mazda brand filter (or the equivalent), and was puzzled as to why the filter Ferman had used was a Mobil One. I am pretty sure that a dealer oil change wouldn't use such an expensive, high end filter. I am certain that it was a used one, off another car. If so, it had been used for the 11,000 miles it was on my CX-9, in addition to however many miles it had on it before my car got it. This could not have been good for the engine, nor my confidence in Ferman's Service Dept. This issue is a year in the past, so there is no recourse -why would I have looked at the filter anyway? Just a piece of advice, people. Make them let you see the new filter after it is on the car, and make sure it is noted on the invoice. I think I'll be giving my future service business to Wesley Chapel! Ron R. read more

This is the second car I've purchased at this dealership. I shopped at others and Ferman Mazda of Brandon has been been the best experience both times. Katisha McDaniel is very knowledgeable and helpful. She answered my texts after hours--which I didn't expect. Kaleab Jenrette worked the finances and worked with manager Braxton to get me an interest rate from my bank that had expired since I applied for it. Kaleab said "Here, we don't try to get over on our guests, we go to bat for them." This dealership has always given me good prices up front--when I walk in the door, not after negotiating them down. I plan to buy here again, and I definitely recommend them to others. read more

Very disappointed with my service 2 weeks ago... Went in for my regular oil change due and mentioned the low tire pressure light was on. They filled and said nothing wrong. 5 miles after I left dealership it came on again. I live 20 miles from dealership , was not able to go back and left on vacation the next day. After returning from vacation, tire was flat in my garage. Now I'm taking it to a tire specialist for second opinion. read more

I've had to revise my review since the service department has recently been under new management. I must say I'm pleased with the new updates some of them being: -A new beverage machine (like a keurig but better) -wider variety of snacks -schedule system that allows you to view from the waiting area what stage your vehicle is in from arrival, in progress to completion. -Mazda tv screen entertainment (always on) -friendly and welcoming customer service -easier service scheduling when you call in to make an appointment -immediate updates and recommendations printed out so that you can maintain your vehicle. For those patrons who loved the coveted Florida avenue location (that is no longer available) I must say the same spirit is almost apparent at this branch! Sam Gunnoe is the best service advisor! His professional manner and willingness to go out of his way to create the best experience has been noted every time I visit. The waiting area and bathrooms are well kept and clean. They also feature a children's play area. The only change I wish they had is an enclosed waiting area that would prohibit the noises and conversations from the sales department from being overheard by the clients who are waiting in service. read more

Ferman Mazda Brandon - Car Dealers Near Me - Tampa, Florida

Went to Brandon Mazda after a horrible experience at the competition, and we couldn't be happier! Jared Howard greeted us, he was friendly, funny and knowledgeable. We test drove several vehicles and fell in love with one only to have another client who was there for the exact same car buy it from under us. No worries tho! Jared and the manager Braxton quickly found us the exact same car, a year newer, half the miles and worked their magic to make our budget still happen. I really could go on and on about our experience because it was amazing! We look forward to working with Jared and the Mazda team again in the future! read more

Thank you to saleswoman Irina, and the entire staff for being more welcoming than Wesley chapel mazda. I felt that the staff here were in a better mood than the other dealership and that is honestly a big factor as to why I purchased my brand new car here. Please keep the staff motivated to provide excellent customer service so I can keep my review the same and keep returning for service appointments (I JUST bought the car, have not experienced service dept yet). read more

NOT EVEN WORTH ONE STAR HAD TO PUT THAT TO GET REVIEW POST BUTTON!!!WORST DEALERSHIP TO DEAL WITH AROUND! STAY AWAY! YOU SET AN APPOINTMENT ALL FOR THEM TO SAY WE HAVE TO TAKE A STEP BY TO FIGURE OUT THE PROBLEM! WAS ALSO TOLD SEVERAL TIMES THAT THEY DID NOT HAVE RENTAL VEHICLES AS I SAW THEM SITTING IN THE LIGHT! PROBLEM IS STILL NOT FIXED AFTER I SPENT TIME WAKING UP EARLY ON A SATURDAY AFTER THE FACT I TOOK TIME OFF OF WORK TO COMPLETE THIS PROBLEM A WEEK EARLIER! EXTREMELY DISAPPOINTED, DISSATISFIED, and IN DISBELIEF TO WORK WITH SUCH A TERRIBLE DEALERSHIP. BELOW THIS THE PROBLEM AT HAND THAT I AM STILL DEALING WITH !! I This problem started back in March. My radio in my vehicle was glitching switching from screen to screen without touch. Took it to Ferman mazda after appointment was made to bring to Their attention initially. I stated in the appointment that if I needed to have them keep the car a rental vehicle would be needed. They kept my vehicle for 3 days and a rental was given to change middle counsel buttons. I then noticed the problem was not fixed after the same glitching occurred again. I then took the vehicle back to Ferman after making an appointment on July 13th at 11am and again requested a rental vehicle should the car need to stay in the shop however when I got there Sam Gunoe the service adviser had advised me that due to COVID-19 They were out of Rental cars .After an hour and half of waiting between "repairs" and oil change I was told that the SD card was defective and needed to be changed and if I still had the issue to come back. So on Thursday July 30th, 2020 after the glitching had gotten worse and worse over time. I made an appointment to come on Saturday August 1st at 9am again when I made the appointment I had asked for a rental vehicle if my car needed to be kept to fix it as This is my 3rd time coming here for the same problem only to be told by Sam Gunoe that the last rental vehicle was going out as I got there for a 9am appointment that was set days before only to be told you are going to have to come back anyway as we do not have the part, yet still no rental vehicle and I am going to have to sacrifice my Living and spend another day off of work losing money to take care of something that should have been taken care of the first time around. read more

This was the worst experience I have had at a car dealership. I have been looking for a specific vehicle for quite some time and noticed this vehicle was in their inventory online. I called the dealership to see if this vehicle was available, they told me it wasn't quite ready yet but would be in a couple of days. I explained this worked for me and made an appointment for when it would be available to test drive and purchase. The morning of my scheduled appointment I got a text to confirm I would be there. I confirmed. It took me an hour to drive to the dealership and when I arrived to my appointment, they told me the car was not ready and would not be available to test drive or purchase. I was frustrated but agreed to look at a couple other vehicles, although, they weren't the exact car or price point I wanted. They showed me more expensive models and I told them I was not interested. I told them I instead wanted to wait for the car I initially inquired about. The salesperson then proceeded to tell me that the car I wanted would probably be sold the same evening (even though he told me it wouldn't be available to purchase until the next day because it "wasn't ready"). I am very frustrated and it feels like a "bait and switch" to me. This dealership will never be getting my business. read more

After an unpleasant experience at another dealership, we stopped by to see what Ferman Mazda had to offer. We worked with Irina who was a wonderful salesperson, both patient and willing to fight to get us the best possible deal. We ended up leaving with the car we wanted at an amazing price and couldn't be happier with our experience here. We definitely recommend this dealership above all others in the area read more