Cannot recommend more highly. Honest, efficient, knowledgeable, and either shows up on time or lets you know he's running behind. I really appreciate the quality of the service read more

Called Gary for an emergency AC repair at my rental. Asked to be texted 40 min before arrival -- got 12 min notice. He replaced a capacitor and charged 5 lbs of R-410A, asking $600. When I questioned the charges he became impatient, complained about how busy he was, and threatened to walk off the job. A capacitor failure does not cause refrigerant loss -- those are unrelated systems. More concerning: my 2-ton unit holds 3-4 lbs of R-410A from the factory. The attitude was unprofessional and the charges appear inflated. Get a second opinion before authorizing any major work with this company. read more

DO NOT use this company . I had them out to look at my air unit. and let's just say i was left with a bill that replaced my air and furance for a total of 9200. when I saw the bill I was like absolutely not this is a scam . so I call someone else . one of the first things the guy asked me was did Ferrerra not like you . I was like i don't know them why . he said they did something to this unit that only a hvac person good do . I'm guessing so they could up sell me the 9200. my unit is fixed and it less then 10% of the 9200 . so way different price. when I called the owner of Ferreira let's just say huge A**hole did not care . gave me one reason or another why it wasn't his problem. and good luck with your unit . I don't really care . so BUYER beware they are not on the up and up .. read more

IT WAS MY LUCKY DAY! AC stopped working and Gary came out the next morning. He got our 27-year-old AC units working and didn't push me for replacements. He had everything he needed on his truck -- freon, capacitors, and furnace filters. Fast, efficient, trustworthy and very fair pricing. When I'm ready to replace, I'll call Ferrara! read more

HIGHEST RECOMMENDATION!! These days you can call a big box company and talk to an AI generated bot telling you they can come out in a few days or you can call a trustworthy company and have the owner text you within an hour that he can help you right away! Gary is five star at the way he handles his business. Not only did he work with our busy schedule but he diagnosed the problem with a solution in minutes!! He also gave me helpful advise on maintenance for equipment longevity. Do not go anywhere else for your heating and cooling needs!! read more

These guys are the absolute best. They have replaced my furnace in the past and my hot water tank this past week. It was leaking so they came out fast. They even fixed my humdifier leaking on the basement floor with a pipe. Gary is the best,. read more

Gary and team were very responsive and professional. We were without heat and they prioritized our repair and replacement very quickly. Their promptness was an incredible surprise. Would recommend them to anyone! read more

Had a whole house heating and AC unit replaced back in 2018. They did a great job back then. Worked with Gary and Brad who were polite and professional. They discussed with us the range of options and the final choice was competitive. Last Sunday July 2022, the motor failed. We called and Brad came out the next day to diagnose and ended up replacing the motor under warranty. They were prompt, responsive and professional. It was a great experience. read more

Woke up to a cold house and within a few hours after calling them, the house was back to normal! Very kind and responsive and didn't break the bank! Highly recommend Brad!! read more

Top notch service, with explaining the work that was done. Competitive prices, and quality products.

Gary and Brad have been fantastic over the years. Every time I have an emergency with either my heating or cooling, Ferrara always answers the phone when I call and is out to diagnose and repair my systems as fast as anyone could expect. Today my furnace was not working, Gary diagnosed the problem over the phone with me and had a new replacement part available within 30 minutes. I had my heat back on within 2 hours of when I called Ferrara heating and cooling. Great service and fantastic quality work. Gary and Brad really show they care for you in these situations. read more

Our A/C stopped running around 6pm the other day, so we called Brad for some help. He gave us a few things to check to see if the problem might be an easy fix. Unfortunately, this wasn't going to be an easy fix that we could handle ourselves. Another call to Brad and he was at our house within 15 minutes and had our A/C running within an hour. Excellent service and fair pricing. read more

Our A/C stopped blowing cold air recently and needed to be replaced, so we called Ferrara based on their high google reviews. Spoke to Gary and Brad, both were honest and great to work with. Their crew was very professional, install was quick and clean, and the new unit blows ice cold air. Would highly recommend based on the professionalism, fair pricing, and lack of a sales pitch. read more

Great service, left review on other occurence of Yelp business listing. Would hire them again. read more

I would highly recommend Gary, Brad and the staff at Ferrara Heating and Air Conditioning. They operate an honest company, offer competitive pricing, work was completed right and on time, clean up after the job as well. Very pleased with our new furnace and air conditioner. Flawless project! Thank you guys. Chris read more

Brad has helped us with our HVAC needs in two homes now. Every time I've called him he's shown up in less than an hour. Perhaps I'm lucky, but that's an impressive response. He just wrapped up the installation of a new 4 ton Payne furnace, accompanying AC condenser, and two hot water tanks. Extremely reasonable pricing, and very fast service. Even filled out and submitted applications for several hundreds of dollars in rebates. His crew covered the floors, worked quickly, quietly, and cleanly, removing any and all signs that they were here at all, save the new and more efficient equipment they installed. What I like about Brad is that he's honest. Sure, that's hard to gauge when talking to contractors ... but he could have easily upsold me to a fancier, and more costly brand name, or equipment / functionality that I don't really need. He didn't do any of that. Steered me away from it, in fact. He told me what he has installed in his home, and that's good enough for me. Can't recommend Brad and his crew highly enough. Quality people and I'm glad to know them. read more

From the initial phone call to Ferrara to the time we had a fix was absolutely minimum! When he arrived, he immediately understood the problem and made an interim fix. The problem was a broken wire between the thermostat and the A/C unit as well as the thermostat being broken. He made a "fix" so we could have A/C and then called a Master Electrician to do the electrical work. The quality and professional attitude of Mr Ferrara is unsurpassed! read more

We highly recommend Ferrara Heating and Air Conditioning. We have used them throughout the years and Gary has always been there for us when we need him in a pinch. We just had his company replace our furnace and air conditioner and we are very pleased. His crew was proficient, on time, polite, and cleaned up when done. Very satisfied. read more

Incredible service! I reached out online on a Saturday night about a leaky furnace. Brad responded that night with some follow-up questions and said he could come in the morning (on a Sunday). He called me first thing Sunday morning and offered to come work on it immediately. He was thorough, friendly and super knowledgeable. He had it fixed in no time, plus some new filters. All for a reasonable price. I've found my new HVAC team! Thank you Brad!!! read more

Replaced hot water heater in a quick and efficient manner. We have used them previously for a furnace replacement which they completed in the same manner. Highly recommended. read more

Shoddy workmanship, owner not taking ownership of poor work......I would strongly suggest finding another Heating and Cooling company.

I called Gary this morning when my A/C was out. He called me back promptly and was out the same day. He quickly diagnosed the problem and fixed it, all while giving me tips on maintenance going forward. Professional, responsive, efficient service. Highly recommend!! read more

If you are ever looking for an honest, professional company to work with when it is time to replace your AC, furnace, water heater or any service for your existing equipment, Ferrara Heating & Air Condition is hands down, the only place you will need to call. We had our AC units, furnace and water heater replaced by them and their service was above and beyond my expectations! read more

I am not able to reply directly to the comment the owner provided to my previous review, so I am making another review instead. The call was for low air flow and no cooling from the AC. The tech from Ferrara Cooling & Heating came out, without checking the unit or telling us what is wrong, he started adding freon (coolant) into the system. Right after that he said $680 for the new freon and filter. A few days later we noticed there was no air flow again and no cooling. Found out the AC unit and pipes were covered in ice. Called the company back, was told to defreeze the system, try turning on AC again with all ducts opened, which I already did before I called them. The next suggestion by the tech was to replace the unit with the price tag of $8500. Placed an emergency call with another company and was told the freezing happened due to multiple leaks in the system, the freon leaked into the ground, which is an environmental hazard most of all for our property with a water well and septic system. Asked Ferrara Heating & Air for money back for misdiagnosing the issue and was denied the refund. On top of all, the tech kept telling he does not understand what I am saying due to my heavy accent. I am a special ed teacher and do not have any problems with heavy accent or English language. Very unprofessional, say the least. read more

Ferrara Heating & Air Conditioning Inc. is by far the best heating/cooling company around. Brad has come to the rescue 2x, most recently during the " Polar Vortex!" We have little kids and not having heat was a parents worse nightmare. Brad came out right away and fixed our furnace. It's hard to find a company that is reliable, dependable, and goes the extra mile. Brad went above and beyond to find the parts he needed to get our furnace working. He drove across town in terrible weather conditions just so our kids wouldn't go without heat. We are forever grateful for his help, and highly recommended. read more

Ferrara Heating and Cooling is an excellent, honest, reliable and knowledgeable company. We were very impressed with Brad, who came out within an hour, as promised. Our furnace was not working and was not safe to run. Brad gave us options and opinions, not a fancied sales pitch. New furnace was installed this morning. The crew was prompt and finished before noon, as promised. A new thermostat was also installed. We were treated with respect and were informed of progress every step of the way. We will recommend Ferrara to everyone. Great job! L & D Smith, Rochester, 3/22/19. read more

GREAT SERVICE AND COMPANY!!! CUSTOMER FOR LIFE!!! Gary at Ferrara had come out over the summer to fix our AC during a hot spell and was professional and quick. This evening after two days of sub zero temps the furnace wouldn't come on at all and the temp inside was dropping fast. I gave him a call and he was on a job. He had me check a couple things and it ended up being a bad thermostat. Given the arctic blast the past couple days and forecast for the next 24 hours he could have easily just come out and charged me anything he wanted but he didn't. Solid guy in my book. Instead of getting an emergency service call on the coldest day of the year he got a loyal customer for life. I will be using him exclusively for all HVAC needs in the future and would recommend him to anyone!!! Thank you sir!!! I have already removed your competitor's sticker from my furnace. read more

Our air conditioner broke. I called Gary. He and his team came right out to fix it. We slept comfortably last night. Very courteous and cleaned everything up. This is not the first time we used Ferrara heating and Air Conditioning. We've always received the best service. I highly recommend them. Our hone is actually cold now. Time to turn the thermostat up. Love it! read more

Highly recommend!! Our 30+ year old unit went out on a 100* day and Brad brought it back to life to get us through until replacement. He knows his stuff!!! Very responsive, excellent customer service, extremely fair pricing. We just had a complete unit replacement and are very pleased. read more

Family owned company. Fantastic service and very thorough. Prices are great and work is excellent. I highly recommended them.

Worst customer service imaginable. Can't even give this outfit even 1 star. Avoid dealing with these people. They left the job halfway and left a mess in the house with parts and nails everywhere l. Very unprofessional!! Find someone better and keep your $$ read more

Wish I could give negative stars! Terrible, absolutely terrible! In August 2015, our old central air was not cooling our home. I called Ferrara and spoke to Gary Ferrara. He came to our home and before even talking to him he was adding freon. We told him we were considering having a new furnace and central air installed, but wanted to shop around. However, since he was already adding freon to our existing unit, without discussing with us, he would remove the freon and deduct the cost ($600) from our new unit and gave us an estimate. Hindsight.. I wish I would have told him to just remove it and here is $90 for your service call! From here, it has been nothing but trouble starting with the date of install. Original quote had a humidifier on it - installation day comes and the installer (aka his son) said it was going to be hundreds of dollars more. Thankfully, I had my paperwork showing it was in my original quote - so they had to honor it even though Gary was not happy to receive this phone call. Next, they didn't replace my thermostat on the wall or the box at the bottom of the furnace - both of which have had issues. I was told the they don't just replace thermostats even though they had just installed brand new equipment. When it was time to pay, they wanted to charge us 3% extra for a credit card charge - first time this was ever mentioned!! Fast forward 11 months in 90 degree July 2016 heat... NO AIR! My "under warranty" call was going to cost me $90 if it "wasn't the unit." What else could it be???? It ended up being the thermostat that they never replaced!!! I am writing this post three years after our unit was installed because it is terrible! Thermostat is set at 68 degrees yet the house won't go lower than 71. Everything has been nothing but trouble and I regret giving my business to this joke of a "business." read more