The owner Chris is very responsive and the communication was fast and efficient. He got someone out to us immediately. We were dealing with another company that has repeatedly disappointed us but we gave them a few extra chances. When they did not show for the third time Chris sent someone that night. Jared came out and went through the issues and our options. we knew we were getting close to needing new furnace (22 yr old) and that is what we decided. Jared fixed three issues while he was there and just took as a quote so we were not charged. read more

Chris came out this evening at almost 10. My pilot wouldn't stay on. I had called multiple places before looking up a recommendation. I came upon a graduate of our local high school.. Seemed like a no brainer and boy was the recommendation perfect. He tried for an hour. My furnace is 22-23 years old and he said he had been pulling 10-15 year old furnaces out.. crazy mine last so long.. anywho, although he couldn't get it working, we made a plan. And although it was steep, I'm getting it fixed and ordering a new furnace and ac unit. I have no hesitation with Chris. He was easy to talk to, work with, and professional. I appreciated his honesty with me.. (and that means a-lot) Honest, professional, reliable and down to earth. My second sentence was that I want to list so if we could fix until we sell-- that would be great. Joke was on me.. but taking it in stride! read more

Pilot Mechanical Heating & Cooling - My dinosaur furnace without a light. - Heating & Air Conditioning/HVAC Near Me - Rochester Hills, Michigan

This company is extremely professional and efficient. It started with Chris coming to give me a quote. He was so kind and patient with me. He explained everything to me in detail and made me feel so comfortable. The installation team, Jared and Joe were AMAZING! Again explaining everything, how it works, suggested upkeep, etc. They left my basement cleaner than what they started with. Top notch! Thank you Pilot!! read more

I just moved into this house provided by our church in Rochester Hills. They have been receiving service for the furnace and heater in this house, and I recently had to call them up again because the heater stopped working a few times. The one that was being used before was older and rusty, so it had been time to get a new one installed. I first met Chris awhile back, and ever since he stopped by, he was always professional, and honestly let us know that it'd be worth looking into getting a new furnace to prevent the heating problems. Every time we needed emergency service done, we'd have to keep paying service fees. A new furnace is by no means cheap, but we were able to get it installed after seeing it was the best option out of the several Chris gave us. Just a day later, the guys came over to install the new furnace which only took a few hours, and left before the night so we wouldn't have to worry about me sleeping cold again. The guys who installed gave me the product warranty paper as well, and I just filled it out online which didn't take long. I'm glad these guys have been helping us, and if anyone needs service in this area, they should definitely check this company out. Chris answered every question we had, including ones that I asked that probably he was already asked about in the past, and even showed us some tips on how to clean and better care for the basement of the house. I also believe he took off a service fee because we went with the new furnace. Thanks guys for the good, hard work! read more

We have used these guys for some time here in Rochester, Mi. They have been outstanding. Reliable, prompt and eager to please. We will consider no one else for our heating and cooling needs. read more

The owner Chris came out within a day of calling since our Furnace in our new house went out and temperatures were falling. Chris was professional and walked through the various options and even answered all my annoying questions thoughtfully and thoroughly. Our A/C was on its last legs so we ended up replacing both at the same time while they had it cracked open. The installation team was professional and quick. They talked me through everything they were doing and reran the lines out to the A/C in a lot more logical way that would prevent future problems. Great customer support and experience the whole way through and I would recommend this company for any HVAC needs! read more

I set up a quote for yesterday. No Call No Show I even followed up and left a voicemail on Chris' phone. Business lost because I was looking to get a new furnace & AC. read more

I reached out to Pilot on one of the coldest days of the year when disaster struck and my furnace stopped working. I have three young children. A technician was at my door in less than 30 minutes. he fixed the problem and even walked me through controlling my furnace through an app on my phone. Furthermore, I couldn't believe how reasonable the price was. Thanks again! read more

The Pilot team came out on short notice to install a new hot water tank. We upgraded to a 50 gallon since it was only $100 more for the extra capacity. Nick and Kevin were pretty good guys to have out to our home. They weren't perfect but they were more polite and conscientious than most service people we've had out to perform work. They got the job done quickly and neatly. We think highly of Pilot Heating and Cooling and would easily refer them to others. read more

Pilot Mechanical Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Rochester Hills, Michigan

Chris is the best !!!! He came out on short notice to install a brand new hot water tank . Knowing I have 2 little kids he wanted us to have hot water back on as soon as possible . Chris and Alberto worked hand and hand efficiently to get the job done in a timely matter . They took care of my house like it was there own and I really appreciate that . I am in the service industry and know exceptional service when I see it ! Chris explained exactly what was going to be done throughout the whole process . I was blow away with his attention to detail with his work . I will HIGHLY recommend Pilot Mechanical to all my family and friends . read more

Pilot Mechanical Heating & Cooling - Great workmanship :) - Heating & Air Conditioning/HVAC Near Me - Rochester Hills, Michigan

Chris was fantastic! He came out on a busy Sunday and fixed our ac unit right away. Needless to say I will not be calling anyone else for our HVAC needs other than Chris and the rest of the team at Pilot! read more

Excellent service! We had a leaking water line to our humidifier. Pilot was here in 20 minutes and had the repair done quickly. They are professional and courteous...even wore shoe covers in our home. read more

Owner and technician were absolutely amazing and accommodated our emergency. I cannot say enough good things about this company and the way they work. Kevin and Chris were beyond professional, I would recommend them to anyone that needs any type of heating and cooling. They were an absolute pleasure to work with. Thank you guys so much!! read more

Excellent service. They replaced our furnace, water heater and central air unit. Everyone we came into contact with was very polite, professional and honest. They took the time to explain everything very thoroughly. They also were the most reasonable of the three other quotes we received. I would definitely use them again and would refer anyone to this service! read more

This is a correction of what I posted on May 30th regarding having a appointment with Pilot when no one showed up or called to cancel. Chris called me the next morning (today) & explained how the paper work in the office got somewhat messed up. He apologized profusely for the confusion & it seems like I would have like to have done business with Pilot, but now-less than 24 hours I have purchased a new A.C. unit from a different company. Can't give 5 stars because they didn't sell or install my new A.C. unit but I'll keep them in mind if I have issues with my new unit. Was a pleasure talking with Chris. read more

Called them on Tues. May 29th, made an appointment for the next day (Weds.), to get a quote for a new A.C. unit. Appointment was between 5:00-6:00 pm. No one called or showed up. read more

Actually at begeining I booked another company (Parker Brothers) to replace the leaking water heater. They supposed to come at 10-11am on Monday, but never showed up and even did not response my phone calls later. Till 4:30pm I called Chris, the owner of Pilot and asked if he could stop by. He did in 20 mins. After he explained me more about the water heaters, I realized he was very nice, professional, and honest (I told him we might need to replace the humidifiers because of leaking, he told me there should have no problem if changed the bigger size water lines.) We set up time for today 1pm. My door bell rang at 1:05pm (I saw their trucks on my drive way at 1). That impressed me already. I loved to watch their working! So efficient, professional and neat! Chris and his 2 young crews are amazing!!! They replaced my 2 water heaters. They also reopened the (stupid) sealed ground drain cover, replaced the water pipes of 2 humidifiers (then my humidifiers work perfectly, no leaking any more as Chris predicted). Chris even changed the 2nd floor heater/cooler thermostat for me and only charged a kind of thermostat material cost. Thanks God, Parker brothers did not show up, then I found Chris and his company! I really appreciated Chris and his crews for their awesome work, and strongly recommend Pilot Mechenical Heating and Cooling to anybody! (p.s. This is the 1st time I wrote the review for the company I used for house work.) read more

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Thank you so much! I called on a Saturday afternoon when our furnace went out. The other guys couldn't get out for 1 1/2 weeks. Chris made it out first thing on Sunday morning. Our house is warming up nicely as I write this review. Will definitely call Pilot first next time. read more

Chris is wonderful! I have unfortunately had to call on him 3 times. He serviced me with a new AC one year, and then a new Hot Water heater the next year - I had a flood of water everywhere and he came out right away on very short notice the same day just to make sure a new heater was actually needed instead of being repaired. In between my needs, I called him to my mom's house for a new Hot Water heater as well. I would not hesitate to recommend him to anyone. He is always so nice and accommodating and I trust him 100%- which besides the good work is most important to me. read more