I wouldn't recommend this group to anyone. They had a PA who delivered news about a surgery and she…read moredidn't even get the severity of the issue correct. I should have known this group was just out for money and awful when a female ortho surgeon was huge on selling the epidural injections. I had another doctor tell me how unprofessional it was to give me an injection for an issue when I didn't even have sciatica. Avoid this profiteering physician owned group. No good.

I love Crystal Clinic!! Over the last twenty years, I have had numerous surgeries mostly due to…read moregenetics. All of my surgeons have listened to me and agreed with conservative treatments if surgery wasn't the only option. I've never had an issue with staff either as they have always been polite, helpful, and engaging.

I have visited and spent time with several doctors in an effort to provide relief for my pain from…read morea recent car accident. Several of these doctors wanted to push pills on me and send me on my way, while one was so rude I couldn't even look at him by the end of the appointment. Dr. Mehta has been a shining beacon of hope and relief since she became my doctor. She has spent extensive amounts of time with me explaining and helping to chart a course that not only made me comfortable (no pain medication) and was also medically sound. From the onset of my first visit, I have been treated with amazing care; she has worked with me to ensure the proper clinical care that I am comfortable with; she has provided incredible follow-up; I feel like an "Individual" and not a number or another unnamed patient; she is kind and she provides stability to me in and time where nothing is certain and I typically don't feel well. Dr. Mehta receives my highest possible recommendation.

I've been a patient of Dr. Mehta's before, but after 3 years away I had to start over as "new." Her…read morenurse Karen remembered me right away, saw how much my scoliosis and kyphosis had progressed, and got me scheduled for trigger injections. I'm a Cleveland Clinic concierge patient, but I still had to wait another month to see Dr. Mehta -- I trusted her from past treatment, so I waited despite being in significant pain. A few days ago, on my way to the appointment, I hit stopped traffic from a car accident that had just happened. I called the office at 3:10 to explain, and was told to just get there as soon as I could -- that it shouldn't be a problem given the accident. I arrived at 3:33 for my 3:15 appointment and was turned away. No exceptions, no compassion. I explained I'd driven 45 minutes, called ahead, was in serious pain, had been trying to get this injection for 3 months, and had a competition out of town the next day. I was told I'd missed the 15-minute grace period and should have been there by 3:30. A 15-minute injection could easily have been worked in. If you're looking for compassion from this office -- from the front desk or from Dr. Mehta herself -- you won't find it here. I'm still stunned that a Cleveland Clinic physician would turn away a concierge patient in visible pain over an 18-minute delay caused by an accident I had no control over, after her own staff told me on the phone it wouldn't be a problem.

Dr. Mollie Manley is the best hand surgeon you could have. I suffer from auto immune damage of my…read morejoints. I would not be able to do my job as an Optician if it weren't for her skills. She has replaced 5 of my knuckles. Yah, replaced them. This has given me the use of my hands without the constant pain. Her staff is kind, gentle, informative and eager to help. Tyler removed 20+ stitches from my fingers knowing how nervous I was, he assured me it would be ok, and it was. Do not have hand surgery until you consult Dr. Manley first.

I like this facility. Typically no wait. They have several different physical therapists. Some…read morebetter than others. I really like Max. He seems to really enjoy his job and truly focuses on your therapy.

I received excellent care and the treatment felt like nothing short of a miracle. In one treatment,…read moreI got relief from vertigo that I have had every day for a year. Amazing! Mike K. explained the procedure for BPPV fully first, so I understood all the steps and my role. Then he moved my head through the motions to 'right' the inner ear problem. I can't thank him enough!

Claudia Miller at Sto-Kent Physical Therapy is wonderful! She was able to heal my shoulder when no…read moreone else could. I would highly recommend her to anyone.

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Ive recently found myself with some back issues that require some care from this facility. It was…read moreeasy to get an appointment, the staff was friendly and helped explain all my options to manage through the diagnosis I was given. Jason S had a great bedside manner and was patient and helpful.

This is the absolutely worst practice I've ever been to. Scheduling errors, billing errors,…read morepreauthorization being denied due to errors. Office staff continually refused to correct the errors on the Medicare preauthorization form stating " we were told were not allowed to resubmit another one ". This is absolutely not true. It took me over a month to resolve the billing issues. Thankfully the financial advocate was very helpful. I was denied medical care by this office due the the errors made by billing and whoever does Medicare preauthorization. Nobody in this office made any attempt to assist me in resolving these issues. Dr. Merriman refused my request to speak with him about the issues. The nurse practioner wasn't helpful at all. I called and spoke with the office manager who stated the just realized they are not treating Medicare patients fairly. I filed a grievance in January and have not heard from anyone about a resolution since some of this is malpractice. A month ago I spoke with Corporate Compliance regarding concerns about HIPPA violations but again have not heard about any outcome of this investigation. Last week i received a letter from Medicare refusing authorization for a treatment i received on 11/6/2024 because there was never an authorization request forcit, also Medicare will not pay and i am not to be billed. I would never recommend this practice to anyone. It has now been 11 months and I have had no pain relief due to all the mistakes. I have a new doctor now but had to wait 2 months for an appointment