Clients Beware, You Are NOT Being Told the Truth About Where Your Money Is Going…read more For two years, I tipped my nurse injector at Radiant Divine Medical Spa under the belief that my gratuity was going directly to her, the person who performed the service. What I didn't know, and what no one at the spa ever disclosed, is that all tips across every Radiant Divine location are sent directly to the co-owner, Ryan Devault, a man who is not a licensed medical professional. According to a phone conversation Ryan had with my husband, he personally collects all client tips and redistributes them to employees as he sees fit, including staff members you never interacted with. Not only is this incredibly deceptive, but it's also unethical. Clients are never told that their tips won't go to the person who cared for them, and I was never given the chance to opt out of this hidden policy. Even more troubling, Ryan's wife, Rachel Devault, is a licensed nurse and also a co-owner who works at one of the spa's locations. While I can't confirm whether she accepts tips herself, her dual role makes the entire system feel like it was designed to exploit a loophole, to benefit from client gratuities without disclosing where that money actually goes. When I found out what was happening, I called to cancel my membership and voice my concern. Instead of taking accountability, I was met with resistance and eventually offered a refund, only if I agreed to delete my Google review. That moment told me everything I needed to know about how this business operates. Radiant Divine presents itself as a high-end, professional medical spa, but behind the scenes is a web of non-disclosed financial practices, conflict of interest, and reputation damage control. Clients deserve transparency, especially when it involves money, medical professionals, and trust. Please think twice before doing business here. If I had known the truth earlier, I would never have stepped foot in the place.

Terrible. Serious decline in service. I visited in 2024 for 11 lines on my forehead and received a…read moregreat result. I returned in 2025 for the same thing and received a poor result as the 11 lines remained. I went back a second time in 2025 for them to correct and must have received saline injections because the 11 lines remained. I requested a refund and Rachel declined by saying she did a great job in 2024, so its fine that she failed in 2025. Absurd. Rachel's demeanor, professionalism, and conversation declined as well. I don't know what happened to her, but I'm sorry for her, I still had 11 lines, and I still want my money back. Go elsewhere because Rachel is something else now.

BETTER NOT GET HAIR CLUB FOR MEN ! This is coming from a 23…read moreyear client of Hair Club for Men. One who can verify many of the same complaints others have stated and possesses the experience and knowledge to honestly offer prospective clients reasons to choose another reputable hair restoration/replacement specialist. I have dealt with hundreds of businesses and companies. Some were bad, but none, I repeat NONE, were as despicable as Hair Club for Men. It is a low-down dirty shame that I continued my faith in Hair Club - this well-known company in the business of hair restoration and replacement - only to be eliminated like this. I have been an impeccable client, never missed or was late for a payment, missed only one appointment due to a snow storm and was late for an appointment two times. I treated their employees with the utmost respect and tolerance. Much of the thousands of dollars I spent and many hours of time expended for travel and appointments were satisfactory or I would not have been a client for this length of time. There were occasions of unsatisfactory events that I overlooked for the continued good-standing with Hair Club. It has culminated into my being subjected to more occasions of incompetence, inferior hair systems and procedures, neglect, lies, and all-around unfair treatment. In the contract you will be compelled to sign this is known as Breach of Contract. For those contemplating the services of Hair Club. You will be impressed and extremely grateful for what Hair Club has done to enhance your appearance to the level for which you feel comfortable socially. The paradox is explained using a simile of addiction to drugs. Once your mind begins with the effects of the drugs you are hooked. Once you have established your appearance socially and with family and friends you are locked in to maintain that appearance. This is when Hair Club has you hooked. You will begin to be subjected to negligent treatment. Once you have established your appearance you must continue to maintain that appearance. This is Hair Club agenda. For my last six years the errors became obviously visible, unacceptable and continuous. There was a failure to correct the reoccurring dilemmas. Each year the replacement hair systems and service deteriorated while the cost continued to increase. The ever-changing succession of managers at my Hair Club facility located in Independence, Ohio will not do anything to help you. Present manager, Patricia, hung up on me two times when I phoned to ask to speak with my stylist about problems. I attempted to seek intervention for various errors with district managers and at corporate level. During my last six years I have contacted and exchanged emails with many of those who represent the various job descriptions in the district and within the Hair Club corporate offices in Florida. In the beginning I would get promised involvement to correct the problamatic errors. Always with, "I am implementing procedures to correct the problem." It was a lie - there was never a solution. It is contemptable that one will lie to a 23 year clent to merely postpone an occurrence for the same problem than make any effort to solve it. The problems continued and corrective measures ignored. Now my pleadings for help at corporate level ceased. Their response was "Someone will return your call" and "I will return your call." More lies. No one would respond to my telephone calls or email pleadings. These were not petty problems, rather, I have endured snide comments, embarrassment, and have been unable to attend functions due to visible incorrect procedures. Their only corrective measure, I must drive 140 miles round trip for a temporary fix. Now Hair Club's refusals to return my telephone calls or reply to my emails as well as failure to confirm my next appointment, as is their procedure, constitutes a willful unlawful termination of a contract that was in force for three more months until January 2024. I have been dismissed, removed, kicked-out because I dared to ask that obvious visible faults be corrected! Do not fall for Hair Club's enticing advertising like I did or initial consultation - you won't know the negatives like you will on web sites like this. Think ahead to the number of years you will continue with Hair Club. The longer you are a member the more circumstances of negligent treatment you will receive until your tolerence is depleted and you are compelled to leave or are terminated. As you have read, longevity does not guarantee any obligation from Hair Club. Why not save future effort - move on now. For those contemplating Hair Club over others. Hair Club for Men and affiliate Bosley are owned by Aderans Corporation of Japan. Ask yourself. Do you really want to contract for expensive hair replacement with a Japanese company 6500 miles from Cleveland? Hair Club is not your best choice - go elsewhere as I have.

Excellent Customer Service.... Nicole & Makenzie are the greatest! Highly recommend.read more

Loved it here I would like to return for my treatments. I…read morewill be going back for dysport

No. At least, NO for me. I had disappointing experience. I…read morefeel bad that it's a first review and it's a negative review... But, I wasn't happy with my experience. Let's start from the beginning. I got the certificate from the fundraiser; it was worth 100$. I knew this spa from Brecksville location which I didn't like either. I thought that I will give a try for the second time so I booked the appointment. When I called, I specifically asked about facials. The front lady said 3 options and I chose Vitamin C facial- 125$. Now, let's stop for a moment. What do you understand by word "facial"? When I think about a facial, I imagine cleansing, opening pores, massage, serum or mask and at least 45-60 minutes experience. Again, this is how I understand a word "facial" or what I had received in the past. I came to the spa that was located in the plaza. The place was clean, modern and elegant. However, the vibe of the place was cold and unfriendly. No one greeted me, no one noticed me- I took papers on my own and started fill out. Next, my Aesthitician or maybe I should call her a technician called me and we left to the room. The lady, Shawna, was nice and talkative. She told me to lay down but said that I could stay in the sweater bc the facial was just for the face. The beginning of the facial was cleansing. I need to admit the product that Shawna used was enjoyable and soft. After the cleansing, the lady put Vitamic C mask (she called it a mask). I had the mask for 10 min. I just lied there in the silence with the music in the background. The mask had tingling effect. After 10 min, Shawna removed the mask; however, she never changed the gloves so I still had unpleasant tingling while she put cream and serum on my face. Then, she said: "we are done". Yeaaa... 18 min total... and I was lighter on 125$ lol. Ok, so why was I dissatisfied? First, it wasn't facial but acid treatment- my face was swollen all day and next day too. I wasn't prepared for it and nobody even explained that the facial was actually acid procedure. Def ask questions before coming to any service, otherwise you will be disappointed. Second, all what Shawna did it was application of the product... I could do this at home! She didn't do anything that I couldn't perform by myself. The last one was time. This procedure and experience wasn't worth 125$ for 20 min. Nope. I had better experience for less money and longer time. And now, I still need a facial because I hadn't received it. I put two stars for the interior and friendly aesthetician. One tip- if it happens that you will visit this place, check in on yelp and you will get 10$. However, I do not recommend this place or any of their locations. It was my second time and 2nd time disappointed. Response to the business owner: Thank you for you comment. The first time, I visited the spa in 2018, so it was 2 years ago. Between 2018 and now, I went to so many places that it's hard to remember all. And yes, I had never returned. But this time, my bf bought me a coupon at the fundraising, so I decided to check out this location. The problem is that the services that your spa offers don't say exactly what people will get. I was misled by the lady on the phone when I booked the facial. I asked specifically about the facial, nothing medical, but just a simple facial. She had never mentioned about time frame or that "the facial" was actually acid treatment. And, I believe that those two are two different procedures. The first time when I came, I had 2 stimulating facials, what actually happened to be mechanical facials or facials done by the machine. Then, I was misled by the name too. I regularly go to all kind of places, and I do have what to compare with. Plus, I'm yelping since 2012 and I know how hard is to find a good place for the service or to get a decent food. I write honest reviews about my subjective opinion with objective observations. These reviews help people to decide where they want to go and what experience they may get. In all my reviews, I state my final opinion if I would recommend the place to someone or not. I didn't say nothing negative about the technicians that were nice the first time and the second time. The same with the interior, it was elegant and modern. However, the atmosphere wasn't friendly same as your comment back to me. In the end, I did not sign any policies that would say something about taking and posting the pictures.

After being on TRT for a couple of months I took a blood panel and a week later still had no word…read morefrom Cleveland Health Group about it. It took multiple emails before someone replied. My numbers were all WAY out of the normal range. The doctor called from a number that doesn't ring on my phone for some reason. When I called the doctor back (multiple times again) the phone just rings and rings and nobody picks up. I eventually was given the doctor's email address. Again, multiple emails and again no reply. In the meantime all my numbers are through the roof along with some other concerning side effects that I needed to discuss with the doctor. Gabe at Cleveland Health Group assured me that he would personally handle the matter and that I would hear from the doctor the next day. Well, 2 days later and no reply from the doctor. At this point I informed him that I'll be going elsewhere since it is clear that my well being is not even remotely a concern of the Cleveland Health Group. As long as I'm paying my monthly money they couldn't care less. I DO NOT recommend them to anyone. Their actions are rude at best and incredibly dangerous at worst. DO NOT USE CLEVELAND HEALTH GROUP. Do your research and find a place that cares about their patients. This is NOT the place.

I began going to CHG for weight loss injections. After a few, and them upping my dosage, I began to…read moreget pretty extreme nausea among other side effects. At my appt. I asked if the nurse practitioner could call in zofran to my pharmacy since it is a covered prescription under my plan. I was told she would call me later that day to speak about that as well as my side effects. She never did call me and I was feeling horrible so I called right before closing to see if I could speak with her. After explaining my situation to the receptionist, a man named Mike comes to the phone and I once again explain how I'm feeling. He was beyond rude and said if I feel bad I should come up and purchase zofran at the desk. I explained it's covered by my insurance and I live right by my pharmacy. He told me oh well, she is too busy to be calling you back, she has clients that are a priority. His words exactly. So I wasn't even able to get professional advice about my symptoms and what to do from here. How is this a medical clinic? Combating side effects is not a "one size fits all approach" and I definitely should have been able to speak with an NP about how I was feeling. The fact that I was told "she's probably too busy to call you back" and "has clients that are a priority" is the most absurd approach coming from a medical clinic. It was very clear that all they wanted me to do was be quiet and spend more money to try and get relief. The fact that an NP is not able to call in a prescription is pretty suspicious behavior. Nor able to call one back with medical advice about relief and maybe switching dosages. It's clear this business is only in it for the money. One can easily get these meds delivered to them and don't have to deal with rude, disrespectful people. Mike is one of the worst people I have ever met in my entire life. Customer service skills are important in this industry, how was this allowed? I'm sure the NP got my messages and weeks later never called me. They deserve zero stars and the owner should be ashamed that clients are treated this way.

There are two things I've never felt comfortable doing; getting pictures taken of myself and…read morewriting testimonials. Now I'm here doing both because of how incredibly impressed I am with Dr. Frank and the whole staff at Broadview Health Center. Last February I was pretty miserable. I had put on quite a bit of unwanted weight which I knew wasn't healthy. I was trying everything I could to get the extra pounds off but nothing seemed to work. I needed help "cracking the code" to get my body to cooperate. I came across an ad for HealthyOne Weight Loss and decided to give it a try. And I am SO glad I did because this program is scientifically based on body chemistry, AND IT WORKS. From the onset the staff was personable, professional, compassionate and extremely knowledgeable. I felt welcome just walking in the door. Dr Frank assessed my needs and developed an individualized diet program for me. Next thing I knew, the pounds were melting off. At first I was worried it would be difficult to stick to it, but it was not hard at all. Not only was I meeting with Dr. Frank once a week for coaching, but he was also available through text anytime I had a question or needed encouragement. The results have been amazing. I started the program March 12. As of June 15 I have shed 45 pounds and I'm still losing. I have never felt better in my life. One of the best parts of this is that the program is completely based on food you get at your local grocery store, so the healthy habits you form that caused the weight loss can be maintained for life. If you are looking to improve your health and shed unwanted unhealthy pounds, I highly recommend going to see Dr. Frank at Broadview Health Center. Thank you, Dr. Frank, for helping this stressed out Mother of Five reclaim her body and her life!

Went there 3 months but ineffective for my neuropathy. No explanation for their failure. Would…read morecontinue taking my money but I quit.