The worst hospital in the world I would rather be checked out by six ward country then we checked…read moreout by his hospital. My son came into the ER with nothing wrong with him. I was there for another child who had a toothache. They developed some type of fungus disease in the ER with all these nasty sick people that they want you to sit next to even in the same chair that a person that had in either digging in a butt or in their nose or had the flu without cleaning the chairs, they never clean their chairs yet they want you to constantly sit down and wait for someone to come and see you it's atrocious. And a breeding ground for diseases. The name of the disease he caught was. Feet hand and mouth their bumps develop at the bottom of your feet palm your hands, and in your mouth you get a fever really bad and feel very sick for the first day after that you gotta deal with the rashes that last for two weeks, I never in my life heard of something like this until I had to take my son to our primary doctor to be checked out. They have no Health cautious a Ville environment inside of that ER. I advise if you can go to any other hospital do not go there cause you will catch hepatitis A through Z while trying to address whatever else you have came into the ER .

AWFUL EMPLOYEES left on hold 4 times over 8 minutes each time and then hung up on. Each pets gets…read moremore hateful and rude. This is awful Try somewhere else.... I kept notes on everything. CANCER IS SO HARD AND DEALING WITH THE RUDE AWFUL COMMENTS FROM ALL 4 employees is just what you get here.. RUN FAST

Within 20 minutes of me having written that last review, I got a call from them to get another MRI,…read moreon them. They also offered me a gift card for the long drive inconvenience. The MRI lady was super sweet and professional. Absolutely astounded by the level of customer service and care at this point. Instead of ignoring or arguing with me, they just resolved the issue. Were I to have my own company, I would want that level of customer care. Customers matter and they really made me feel that. Thank you.

This place for making an appointments is unacceptable! I just received a phone call from Carlos…read moredemanding me to do a 5 minute questionnaire on my brother before making an appointment I said make the appointment repeatedly again Carlos said NO not without a 5 minute questionnaire The doctor just sent them a referral over for a CT if there's any questioning that needs to be done it should be to the doctors office on why the doctor is asking For a CT scan in the first place. Carlos refused to make the appointment and hung up. I even tried calling them back and giving them an opportunity before making this post and of course their solution is hang up on you. This is terrible Terrible!!!!!!

Great experience, very friendly staff, and very reasonable pricing for their packages. One of my…read moretwins did not want to show his face and they offered a rescan at an extremely reasonable price. I looked and compared other local 3D imaging places and Heavenly 3D offered the hyper realistic option which is what sold me. They have a decent sized room for your family to attend and view on a big screen tv. Staff were friendly, caring, and all had a positive energy that made the experience more peaceful. Highly recommend to anyone expecting.

Best experience here with Michelle! I just came for a 5-minute scan to make sure baby is okay, and…read moreMichelle was so lovely and made it a very comforting and happy time for me. I was worried about ultrasound safety and she was so patient and explained it all to me. Even though I came alone, I was impressed by the size of the room and the ability to share the experience if I had wanted to. Also got some really nice photos out of the check! Highly recommend coming to this spot!

Despite this place looking ran down the service is quick and the staff is nice. Been here several…read moretimes and never waited long and staff were pleasant.

I took my friend to have an MRI at this facility this morning . The exterior was old and worn. The…read morebldg spaced is shared w/ a dental practice. where to go and who to speak to is not clear.The interior was dingy, not inviting. The staff was not warm or welcoming. No one smiled. I was allowed to sit near the MRI area past the waiting area. The staff was not warm or assuring. I was told the MRI would be 20 mins. It was actually 45 mins. (I know they're often longer. I just want accurate info!). We were told to then go to the other end of the entrance hall, to a business window and ring the bell. Yes, there's a window, but no bell. I opened a nearby door and found a staff member who told us to ring the bell. we explained there is no bell. She had to find someone who could help my friend. The entire experience lacked a sense of professionalism, a feeling of warmth (people who come here are often not well!) I feel sorry for anyone who has to go here. Never again for my friend.

Ok so I have been here 3x. First time I hurt my back and the phone line (dreaded call centers) were…read moregoing to send me all the way to Santa Monica a week later, (after giving them my zip code) as the closest RadNet imaging center. Someone advised they were other RadNets in this area, I call back and a different agent located five or six in Palmdale/Lancaster area, so this one was selected since it was the first available (the next day!) I actually accidentally went to the wrong site cause yes there are 2 on 15th street. SO LISTEN TO THIS! The receptionist at the wrong location actually had real customer service, she printed out the directions to correct location for me AND WAIT FOR IT...... Called the correct location to advise I was on my way and gave an estimate of arrival based on google maps!! I know right? In this newbie customer service era no one knows anything about real service! But they sure do, I was amazed haven't seen service like that since I was a teen! She then said just be patient that they'll work me in. So I go there thinking I'll be here for hours or at least an extra hour. NOPE as soon as I sat down, sneezed and opened my phone someone called my name. I was in and out within 40 mins (as I was having a MRI on back.) Bravo!! But that's not all: Next trip was Tuesday my mother who's a medi/medi insurance client was told by the call center that they don't accept it at any locations in this area, so she was set to go to Santa Clarita for a breast exam, but it just didn't sit right with me because I seen the woman's breast center when I was there, so we walked in and spoke with rep Nicky to find out about the insurance they accept. What a sweetie! She rerouted her appointment because yes they do take that insurance.. She apologized profusely because it was a bit of a wait 2 weeks from Wednesday while it was only 4-5 days longer than her original appt in Santa Clarita. Thank you Nicky. Third trip was for mom's CAT scans yesterday. She had 4 areas scanned within a hour including parking, walking in, registering, sitting down and getting her and equipment back in car! I can't see how anyone else could state they are anything but professional, caring, diligent and above all the sites themselves have great customer service !! Keep it up and drop the call centers cause they aren't in the state for sure maybe not in the country, but the call centers really aren't trained well nor do they understand the lay out of a metropolis city that Los Angeles county or So Cal consists of.

Came to this place from an urgent care on Monday afternoon with a STAT x-ray order. It's been…read morealmost a whole week and the urgent care hasn't received anything, this facility wouldn't even answer the "physician line", my doctor had to call as a patient and that's how they answered. When they finally answered they said the images were ready but the report wasn't. IT WAS A STAT ORDER, it should've been ready as late as Tuesday.

We went in this morning for my 11-year-old to get an ultrasound and some x-rays.The staff was super…read morefriendly and really made her feel comfortable. Everything was well kept and professional and we didn't have to wait long at all. My daughter had a great experience that she asked if we could give them 5 stars .

Our experience with this office has been incredibly frustrating. For our first appointment, we…read moredrove more than 3 hours and waited in the waiting room for an hour and a half, only to discover the front desk had no record of our check-in and couldn't locate our appointment. We were ultimately turned away because the order required a formal doctor's visit, forcing us to reschedule. ​We returned the following week--another 3+-hour drive--only to be told the order was no longer valid, despite having a later expiration date. After waiting an hour for our doctor's office to send a new order, we were told the doctor was at lunch, fully booked for the day, and we would have to reschedule again. ​Driving 12 hours total across multiple weeks with absolutely zero care provided is unacceptable. The aloofness of the front desk personnel and the lack of internal communication is astounding. Management seriously needs to review patient files ahead of time to ensure everything is in order before forcing people to travel these distances.

I had to reschedule my appt that I had for January and spoke directly with Liz Gomez at the east…read morePalmdale office on 47th Street east. She was very nice and very efficient and was able to help me with all my concerns I had about my appointment.

My husband's MRI order was sent over from his SCOI doctor 3 days ago. He called Renaissance 3 times…read moreto verify they have the order. He also had to repeat his name and date of birth 3 times each time he called. The office staff is so incompetent they could never find the order even though the fax was verified as sent. We eventually had to change MRI centers. Terrible experience.

If you have a hard time getting your blood drawn and you are sick of the hacks at Quest, come to…read moreLabcorp. They are all pros. So far I have had nothing but great experiences. Fast and friendly service either by appointment or a walk in. Thank you thank you thank you!

First time going there, they are very quick and the staff was super nice ! The Lab tech that took…read moremy blood was really nice as well and quick I usually get nervous drawing blood but today I didn't feel nervous at all! Thank you so much!