Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a…read moreyear now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future

This review is for Alex who is the best!!…read more Found two of a kind by chance after seeing an Instagram ad almost 2 years ago and have been a regular ever since! Initially started out with just a wax with Alex but gradually worked up the courage to try a lami. I was super nervous about looking crazy but Alex was so patient and explained the whole process as she was applying. We started out with a really gentle formula for the first session but worked up to a stronger solution for the next sessions. I was so excited when they started offering lash lifts last year that I HAD to try it. My brows and lashes have NEVER looked so amazing! Alex has been able to transform my brow shape with such artistry. I always recommend Two of a Kind to any of my friends in the LA area. Booking is super easy- either online or through text. I am SO SAD to be moving out of state because I will need to find another artist. Alex is truly a gem.

My eyebrows are white blond and very sparse. Nevertheless,…read moreAlex does a super job at tint and wax services. Thanks, Alex!

Kelina was absolutely wonderful!! She did an amazing job and was so sweet throughout my whole…read moreservice. 10/10 would book with her again!! The beds are so comfortable and the whole experience was very relaxing! Service: natural lash set & brow lamination

Lili did my eyebrows and I'm honestly so happy with how they turned out! She is incredibly sweet,…read morewelcoming, and makes you feel comfortable the moment you sit down. You can tell she really cares about her clients and takes her time to make sure everything looks perfect. I usually cry every time I get my eyebrows threaded when I go to other places because it hurts so much, but with Lili I didn't cry at all! She has such a gentle touch and made the whole process so much easier and more comfortable than any other experience I've had. My brows came out clean, shaped beautifully, and exactly how I wanted them. On top of being talented, Lili is such a kind and genuine person, which made the whole experience even better. I highly recommend her if you want amazing brows and someone who truly cares about her clients. I'll definitely be coming back!

I only come here for my lash lifts with Kayleen because she truly does the best job every time!…read moreShe's incredibly talented, so sweet, and somehow makes every appointment fly by. I've also had my brows shaped by her and absolutely loved the results. I couldn't be happier with this place. Highly recommend!

Didar - was absolutely great, but unfortunately, the results and the amount Money I paid and not…read moreeven being on a 30% fix it's unfortunate and I'm very disappointed and I will be reaching out to the establish-but the results unfortunately as not been great and it has love, scar tissues, and color colored pigments, and the corrections Mohr not done as described on the consult unfortunately

I have been going to Saiko's salon for upper lash perm since 2019. She is amazing at what she does…read moreand through all my perms, I have never left dissatisfied! Her pricing is VERY reasonable compared to other salon's I've researched in LA and the quality of her work is superb. For appointments, It's easy to schedule a time and date through text. I like to go around every 2 months after the lashes completely fall straight. To keep them healthy, I just lash serum nightly and have absolutely no damage from the perm. Appointment goes for about an hour long, sometimes a little over depending on how long your lashes need to sit with the chemical for. It's a painless and easy process. For parking, there is free parking all day (with her receipt that you can show the parking guy) in the small plaza where her salon is located on the 3rd floor. You'll see Daiso when you enter the lot. There's also street parking around which can be packed. Another alternative is parking down the e next block next to Marshalls, Sushi Stop, Matcha Village which is free with no validation needed. Highly recommend going to Saiko if you are interested in lash perm!

Great service and results as always! I've been coming to Saiko's for lash lifts for nearly a year…read morenow and have always been happy with the lash lifts that she does. The lift lasts about 8 weeks. The treatment is very relaxing and she provides parking validation.

It's my second time coming to Belris and tbh it's one of the SPOTS for eyelashes in LA! Couldn't…read moreask for more when it comes to services and quality on products, I did a Natural Lash lift and tint and it was such a smooth process! Thank you Bel for explaining the importance of lashes care and how lash Botox also works. Can't wait to come back

Belris is the absolute BEST for thoughtful and gorgeous beauty enhancements. Bella is not only a…read moretrusted professional but a true artist. She offers a calming environment, consultation, privacy and phenomenal services. For me it's worth the very fair prices and the 1.5 hour drive from my home. I look forward to my appointments like a hidden getaway that feels like a visit to a trusted friend who understands and welcomes all types of beauty. Highly recommend Belris

I have been a client of Mar Mar's for 30 Years ! I get stopped for "my eyebrow person" countless…read moretimes because she is just that good ! There's No one else I would trust with my brows. She is consistent, thorough , and just simply the best at Beautiful Brows ! She also happens to be a lovely human being, as a plus.

Mar Mar is an artist when it comes to shaping eyebrows. she is extremely professional, a…read moreperfectionist, and an absolutely lovely person to speak to. I LOVE going to visit because I know I will always leave looking 10x better than when I came in.

I stumbled upon Jazz Eyebrow on Saturday after having my nails done nearby. I have been wanting to…read moreget my eyebrows done for so long now, and I had some extra time so I looked up Jazz Eyebrow's ratings and decided to see if I could come in as a walk in. Luckily, I was told I could be seen right then and there, and my eyebrows look great! While the cost on the sign outside says $8.99, the total ended up being $12 I believe. I tipped as well, but just thought I'd mention. It was worth it!

I went to a woman in Culver City who destroyed my brows in October 2024. I was angry about that for…read moretwo months. It takes a long time for me to grow my brows. It really impacted my self esteem. In March 2025, I searched for a threader in my location because I was in a pinch. I prayed to the brow gods that I would find a good place. I found Jazz eyebrow and the woman who did my brows was so quick and professional and nice. But, none have that really mattered. She did an exceptional job on my brows!!! That was priority number 1. I feel healed and perfect!!!