Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years. Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving indefinitely because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested this because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund "if an artist permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. Ive also seen disheartening posts on her business instagram page that appear to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received. read more

Unfortunately, I don't have a great update. TL;DR -- I was ghosted for the 6-week microblading touch-up appointment, and now I get to walk around with patchy brows until I heal my heart and learn to trust again. Or whatever Adele said. I moved forward with microblading and the initial experience was fine, but iffy. The first glaring issue was that the artist (Nhi Tran) completed the brow outline using black stencil. I am unambiguously Black. This didn't seem like the best idea to me, but what do I know? I'm not the professional. However, a coworker came in to take "before" photos and directly asked the artist if she was going to use white stencil, but the artist said she didn't bring any. She only had black. Uh oh. Mid-appointment, she also announced that she was changing my brows from feathering (as discussed during the consultation with Alyssa) to ombre/combination with shading "because the ink wasn't staying." Sure. Sunken cost. We're already hours in and I'm in pain. Let's get this done. Uh oh #2. Once completed, the brows were bold, as expected, but they were also uneven, not as expected. Uh oh #3. One brow's strokes rose too high above the brow and the other brow's strokes rose too high AND dipped too low below the brow - photo attached is from 1 week prior vs. the next morning. These were not *super* noticeable issues at all, especially if I didn't stare at them too long or ruminate on the possibility that I paid over $600 to look like who-dunnit. Instead, I focused on the industry standard of a 6-week touch-up appointment to fix these exact issues, and again - they were small imperfections. Not horrific. Fine. They did heal nicely, but patchy, and I was excited for the touch up appointment. Uh oh #4 today, 12/4: The artist was a no-show for my noon appointment. The building was locked. No one visible inside. No one had contacted me. I waited a few minutes and then called 3 times between 12:04 and 12:10, and I then texted the business number at 12:12. At 12:15, someone called me back and apologized for not answering because "two different people had the business number today" (?). She also told me that my appointment was cancelled because "the artist was sick," and then apologized because she understands that no one communicated that to me. She asked to reschedule a week from now, but I didn't immediately commit. Instead I called back and said I wasn't comfortable scheduling another appointment with the artist, and I requested to speak with the owner, Alyssa. This is the final uh oh: I was told that owner was not working again until the end of the month. I asked who was managing the business while she was gone because I'd like to discuss a refund for the portion of the service I didn't receive. The person I spoke with said that she and each of the individual brow artists were managing things, but that she would contact Alyssa and ask about the refund. Unsurprisingly, but incredibly disappointingly, she called back a few minutes later and said that there would be no refund, as the way their appointments are computed, the initial microblading fee is for the initial service only, while the "free" 6-week touch-up appointment is a "complementary service." This makes sense, but it contradicts the fact that during the microblading consultation AND at the initial appointment, I was verbally told that the follow-up appointment was "included" (again, an industry standard). I do understand though that if it's not in writing, it does not matter. Alyssa, I know you don't think of it like this, but this is exactly what "shady business practice" is. You hear stories about business experiences gone wrong and think "wow how horrible! How could a business do that?" and you distance yourself from it in your mind. This is it. You are actively doing it. There are ways to take accountability for errors (even on behalf of your contractors) and make things right with customers who were wronged but are not comfortable putting their face on the line again. I didn't deserve what happened here. Thankfully I can eat $600+ down the drain. The money's not the issue. The lack of respect is. To the person saving up to make this type of beauty investment in yourself, use discernment and keep searching. I know LA businesses have this reputation, and the cost of remaining in this beautiful, saturated city is having to take risks with businesses and hope we get lucky with a good experience here and there. So here I am, providing my transparent experience for anyone else to see and make their own decision in whether or not this is the business for them - the exact same way I did. Threading was fine. Microblading was not. Similar to the other low reviews, in the instance that you're not happy with the services, their willingness to make you whole is limited. Do with this information what you will. read more

First Class Esthetics Lounge - Left brow has strokes too high and right brow has strokes too high and too low - Skin Care Near Me - Los Angeles, California

Super sweet, listens to what you want. Takes their time. Feels good to be here which is king. read more

First Class Esthetics Lounge - Skin Care Near Me - Los Angeles, California

2.5 hours for a lash lift (with an appointment!) is insanity. Quality is good but nobody has the time for that

Studio is soo cute and the ladies there are super sweet! Understood what I needed will be back book Manny :))))

Just found my new brow place!!! Alyssa is so sweet and I could tell she took her time to do my brows to fit my face! Also the place is so cute and full of personality! I will definitely be returning here. read more

I don't usually leave reviews, but I felt like I needed to share my experience so others don't go through what I did. I've gotten my eyebrows laminated by Alyssa three times. The first time, they looked great but each time after that, things went downhill with consistency. The second time, I noticed that my left brow wasn't as clean or full as the right. The bottom line wasn't straight and the hairs looked sparse, but I gave it another shot. The third time, though, it was obvious my left brow looked completely different from my right. Not even a week after getting them laminated, they were already starting to revert back. I messaged Alyssa and sent pictures. She said she couldn't really tell through the photos and asked me to come in. I drove all the way from Alhambra to Culver City for her to "fix" them. Once there, she said she'd laminate them again, which didn't make sense to me considering they weren't taking to the treatment in the first place. Even after explaining that my brows were now two totally different shapes, she didn't offer to thread them or try to actually even them out. She just put more lamination on and that was it. I left feeling even worse, frustrated, disappointed, and honestly just down about how my brows looked. When I went back to my regular brow artist, he immediately told me they were over-laminated. The chemical relaxer had burned some of the hairs, which explains the bald spots I now have as well as the shedding of the brows. After all this, I also found her other Yelp page and realized her reviews are mixed for a reason. Her Instagram is very edited the brows are filled in and blurred, so don't be fooled like I was. I'm sharing this because I wish someone had warned me. Please do your research and be cautious cause your brows aren't something you want to gamble with. read more

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Manesha is a magician!!! I have trusted her with my brows and lashes for more than half a decade. She never misses, and her work is always sophisticated, detailed, on trend, and never over-done. I recommend her to everyone! You won't be disappointed. read more

Alyssa doesn't just clean up your brows--she elevates your entire face. Not sure what crack the 1-star reviewer is smoking, but Alyssa is the only person I let near my brows. Consistent, precise, and somehow makes me look like I have my life together in 20 minutes flat. 10/10, always read more

Yessi always does an incredible job on my brows, but today it elevated with this amazing lash lift. Yessi is so precise and patient when doing any job, but this combo is next level. Thank you Yessi and all the girls at the lounge that helped out!!! read more

First Class Esthetics Lounge - Brow threading and Lash lift!! - Skin Care Near Me - Los Angeles, California

I can't say enough good things about Alyssa and First Class Esthetics Lounge! She is an absolute artist when it comes to laminating brows and lashes. From the moment I walk in, her warm and welcoming personality makes me feel at ease. Alyssa takes her time to listen to what you want and works her magic to enhance your natural beauty while maintaining a professional yet friendly vibe. The results? Always flawless! My brows and lashes have never looked better--perfectly shaped, lifted, and laminated to perfection. Not only does Alyssa have incredible skills, but she's also meticulous about cleanliness and attention to detail, which I deeply appreciate. If you're looking for someone who genuinely cares about their craft and makes you feel like a million bucks, Alyssa is your girl. I wouldn't trust anyone else with my brows and lashes. Highly recommend her and this salon! read more

First Class Esthetics Lounge - Eyebrow and eyelash Lamination - Skin Care Near Me - Los Angeles, California

Wow... what can I say about Alyssa but she is the best!! I came to her last year and she blew my mind with her rockstar skills! I found her last year and I never looked back. Be sure to get your appointment in early. She does tend to book up quickly, and this was to my dismay. I accidentally had to go somewhere else and I regretted it. FCE - think laid island Bali smooth and comfortable vibes and a crew that is super sweet, professional, and on point with their work. Alyssa is first class all the way and her work is unmatched. Give her a try. I'm sure once you do you'll never look elsewhere. She's a keeper. Sit back and enjoy a wonderful cup of tea or coffee from one of the many islands she brought back for her client. Alyssa we love you! read more

I think I've found my new home! I came across First Class Esthetics Lounge after following Alyssa for awhile for brows. I decided to get a consultation and ended up booking a wax as well. A handful of weeks later I'm back for a follow up brow, nails and facial! Seriously, if you're looking for a chill, relaxing spot to treat yourself - I would highly recommend checking this spot out! Since moving to LA from NYC I've had a hard time looking for a spot that has it all. The establishment is clean, beautifully designed and welcoming. Everyone here is extremely kind and personable! Alyssa and the team ensure you have everything you need (the front desk gal made me a smooth oat latte ) and they have always been on time and efficient with my appointments. I think it's good to mention each professional I've had LOVES working here. That says a lot! Look forward to booking again! Threading / finding my brow shape w/ Alyssa Wax w/ Crystal Gel Nails w/ Cindy Facial w/ Sonia read more

First Class Esthetics Lounge - A reminder of where to go when you need to Treat Youself' - Skin Care Near Me - Los Angeles, California

Alyssa is absolutely amazing! I started coming here over a year ago for brow threading and left amazed every single time. This past summer, I trusted her to microblade my eye brows and she did not disappoint! I've gotten so many complements and they she took care to make sure they look natural. To top it all off, the vibe of the salon is a dream. Very clean, well kept, boho-chic plants and decor, in a zen environment. I'd recommend this place to everyone! read more

First Class Esthetics Lounge - Microblading and eyebrow threading - Skin Care Near Me - Los Angeles, California

I called to make an appointment for brow threading. I made the appointment with Zinny, and I have never been so happy with my brows. I am very picky about my eyebrows but Zinny made sure that I was comfortable and she listened to what I wanted. Zinny did a wonderful job, I am never going to anyone else ever again. She's it!!!! read more

Alyssa is AMAZING! My eyebrows always come out looking photo ready and she is so talented and effective! Brow lamination + threading is what I had today and it's clear why she's always in demand! 1000/5 rating if I could read more

I walked in as a first-timer and had such a wonderful experience with my artist, Zinny! She was incredibly attentive and made me feel so at ease, even though it was my first visit to First Class Esthetics Lounge. I was a bit nervous about my first brows appointment, but while she was working on them, Zinny was fantastic at making me feel super comfortable. She was explaining how to make my brows fuller and look more natural, and I really appreciated her walking me through the process. I had an amazing experience, and it was totally worth the 45-minute drive, so I'm definitely planning to come back and book with her again. Thanks a million, Zinny! read more

I cannot say enough good things about this business. I have now used three of their services (facials, eyebrows/lashes, and waxing). Every single time I leave there I am ecstatic about my results. Catalina, Alyssa, and Cindy are all so sweet, so funny, and above incredible about their job. Alyssa I am so happy I found you and your wonderful/beautiful salon. Thank you for creating a perfect one-stop shop for us. read more

I found Alyssa on instagram, and went in for an appointment today. She did amazing!! She knew exactly what my brows needed. The pictures of before and after can speak for themselves. The service I got was Brow threading and Lamination. The vibe was professional and friendly. She made me feel very confident and brought back life to my eyebrows. It's been difficult to find a eyebrow location, and I'm glad I found her. Thank you so much, I'll be seeing you next time read more

First Class Esthetics Lounge - After - Skin Care Near Me - Los Angeles, California

I had a great eye brow threading and lash lift experience! Loved that there was parking right out front.

Alyssa is the best! She always take care of my fiance and has her coming out looking like a supermodel (even though she is already)! The vibes in the store are amazing and it always smells great and you can count on the best service! read more

I booked my eyebrow threading with Yessi and she was amazing! She took her time shaping my brows perfectly while still keeping them natural. She made sure I was comfortable the whole time. I really appreciated her attention to detail and how gentle she was. My brows have honestly never looked this good. I'll definitely be coming back and I highly recommend asking for Yessi if you want beautiful brows! read more

I've been coming to Alyssa for a few years now (when she was a one woman show) and she NEVER disappoints! My brows are sparse on the ends, but some how she knew how to make the ends show when I'd come in for a threading! She's always learning, and requested I be her model for Nanobladding because she had a vision for my brows. I'm not gonna lie I'm afraid of permanent makeup, BUT I trust Alyssa! So I said Let's Do It! And I'm SO in Love with my new brows!!! Alyssa loves them too, so that made me even more excited because we are our biggest critics. Now I just get threading every 3 weeks and I don't have to do anything else! They're natural, fluffy & I 10/10 Recommend this shop! I'm so excited for the Rebrand & New Staff coming in! Congratulations again Alyssa!! P.S! They do take walk ins, but book your appointments in advance! read more

First Class Esthetics Lounge - Brows by Alyssa - Nanobladding & clean up. - Skin Care Near Me - Los Angeles, California

First off, I love this salon, the vibe, the people and the variety of services they offer. Pretty much a one stop shop for beauty services, so convenient ! I normally come to get my brows done with Alyssa ( faithfully! The only one that can touch my brows). This time i added a facial appointment with Catalina. She was super sweet and took her time with the consultation to find the perfect treatments for my skin. The entire service was soooo relaxing (i almost fell asleep a few times ). i walked out if there feeling rejuvenated, and fresh. I could feel my skins improvement before i made it to a mirror that confirmed it. I will definitely book with her on a consistent basis , as I'm curious how amazing my skin can get with her expertise. read more

First Class Esthetics Lounge - Skin Care Near Me - Los Angeles, California

Alyssa is the very best! I have a really hard time trusting anyone with my eyebrows but I would recommend her in a heartbeat! I get threading and lamination. The salon is beautiful and clean, and everyone is sweet and welcoming. Will keep returning!! read more

First Class Esthetics Lounge - Brows before and after - Skin Care Near Me - Los Angeles, California

I have been coming to First Class Esthetics Lounge for almost 8 months for a Brazilian wax with Cindy and recently started seeing Alyssa for eyebrow and lip threading. I love this place. Booking an appointment is easy and the staff is friendly, kind and accommodating. I am always greeted when I first walk in and offered beverages from their menu (water, tea, coffee). The salon is clean, the atmosphere is serene and the service is timely. Cindy is a wax queen! She is professional, efficient, and thorough, making the experience as pain free as possible. Alyssa is personable. She made me feel comfortable (as this was my first time booking a service with her) and did an excellent job with my eyebrows + lip. Both Cindy and Alyssa are highly skilled at their craft. I always leave the salon completely satisfied. I believe you'll be in good hands no matter who you see. read more

Amazing work. Alyssa did a spectacular job with my eyebrows and the environment was chic and cool. Very clean and organized. She had a in depth consultation and gave me exactly what I wanted. She also adjusted certain things in my brows due to her expertise and they're even better than I could ever have imagined! I would highly recommend her read more

First Class Esthetics Lounge - My eyebrows are 10/10! - Skin Care Near Me - Los Angeles, California

I live on the east side and I drove 45 minutes to come here - and it was so worth it! Alyssa did a fantastic job on my eyebrows (threading only) and is clearly an expert, but also checked in to make sure I was happy. The salon is lovely, smells good, and calm. The staff is friendly and attentive. Truly a wonderful experience. read more

Okay brow babes let's get into it and these brows. Since 2012/13 I've been on a quest to find the ideal brow professional who honors professionalism, has honed their craft, shapes my brows perfectly to my face, listens intently (retaining my eye thickness and length while creating a perfect shape), and overall creates a safe, clean, and comfortable environment. Gratefully, I'm so glad to say I've found that with Alissa at First Class Esthetics Lounge in West LA.   Check out these brows (see image)! I can't rave enough about Alissa's positive and welcoming energy. Every visit is a delight, thanks to her and her amazing staff. They're incredibly easy to talk to and always happy to answer questions or just chat. The salon itself is an oasis of serenity and calm. You're greeted with a soothing ambiance, soft stillness, and a lovely fresh aroma. The neutral, natural aesthetic of the space is so peaceful, allowing you to slow down and take a break from the LA hustle. Alissa offers water or juice for your session, and the reclining chair is so comfortable you could fall asleep. It's not everyday that your brow lady treats you like a person, doesn't speak AT you but TO/WITH you, listens, cares--I mean the woman wears so many hats simultaneously (therapist, conversationalist, threader, etc) and gets the job done with such ease and swiftness. It's truly an (a)esthetic paradise!   Now brows are the one thing that I will pay a handsome amount of money for and get done religiously no matter where the bank account is. Alissa is the only person I trust with my brows since I found her. Her hands are truly blessed. Her skill in shaping your brows to perfectly suit your face is unparalleled. I've tried both threading and waxing throughout the years and there's no going back to waxing after experiencing her threading and plucking expertise. She threads to absolute perfection and then plucks to a level beyond perfection--if that's even possible!    The salon is always impeccably clean, and the staff, especially Alissa, ensure that all utensils are sterilized, masks are worn, and hygienic practices are strictly followed. I always feel safe and reassured knowing the space is meticulously maintained. Since moving to LA and trying multiple shops, Alissa's is the first place where I don't experience breakouts after my appointments. She not only keeps everything spotless but also knows exactly what she's doing. Truly a clean, professional, and expert service!   There are so many positive things to say about First Class Esthetics Lounge and working with Alissa that I could write a book. Her skill and the overall experience are worth every penny (for a high-end boutique salon, she is so reasonably priced!).  I'm so grateful to have found her! I'm almost afraid to tell too many people in case I lose my spot, but honestly, this is the place to go. It's a rare find in LA and the ideal spot for perfect eyebrows. My brows have never looked better, and I'm not going anywhere else! I make sure to keep my appointments regularly because I can't imagine going back to anyone else. read more

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Yessi is my girl! I have been going to her for years and not only is she so nice and sweet but also gets my eyebrows perfect everytime! I always feel so relaxed in her chair because I know I'm in GREAT hands. Recently got a lash lift (for the first time) and a eyebrow lami and have received so many compliments! Thank you Yessi! read more

First Class Esthetics Lounge - Lash lift and eyebrow lamination! - Skin Care Near Me - Los Angeles, California

Let me start by saying if you want your eyebrows slayed then you need to see Yessi. I've been going to her for a few years and she does an amazing job, pays attention to detail. She gets my eyebrows right every single time. Love her! read more

I've been coming to see Alyssa for a little over 3 years and she is absolutely amazing. From brows to lash lifts she is a god-send, not to mention has a beautiful energy as well. This new location has a super chill vibe and everyone is so friendly. I also had the chance to do a facial with Cat in the past which was lovely, would definitely do again!! read more

This place is highway robbery! $45 for eyebrow threading. Prices are not listed in store and I should've asked before but I couldn't imagine that it would be anything above $20. Threading took less than 3 minutes and looked like any other threading job I've gotten in past. Be transparent with prices... especially when they are this absurd! read more

I got my brows done here by Navi and I am so happy with them! I got them threaded and laminated and I have never seen my eyebrows this beautiful. I've been getting my eyebrows done for like 15+ years and have never had them done this good. I usually just take what I can get and try not to have high expectations, but after this experience I definitely deserve the best and Navi gave me the BEST brows I've ever had. Highly recommend this place!!! Don't settle for less when it comes to your beauty needs, get the best here! read more

First Class Esthetics Lounge - Me with the BEST brows ever! - Skin Care Near Me - Los Angeles, California

Alyssa was great! Came in for brow threading. Had a great experience. Nice staff and super professional.

If your debating on getting lamination but not sure please book with Yesi, I absolutely LOVE them and she made my first time experience the best experience. Even if you just want threading she's very detailed and ensures you leave highly satisfied. She works with you to ensure she achieves the results you want. Again Yesi is the best and she just became my go to eyebrow girl !!! read more

Alyssa will do you right EVERY SINGLE TIIIIIME. I've been wronged by so many eyebrow places in LA: who will either mess up the shape, or take too much off, or leave my brow crooked as hell. That's never an issue with Alyssa. She's so skilled at calculating what will work best with your features as well as listening to client preferences. Truly strikes the perfect balance to make sure you come out look amazing. She's also the only person who has been able to give me the results I wanted out of an eyelash lift. Every other place left me with half curled/half straight lashes because my lashes are insanely stubborn. She's the only one that was able to tame them and left me feeling like a princess. I completely recommend her services (and check out her brow balm too cause its really damn good!) read more

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Yessi not only took care of me but she gave me a boost in self esteem. She took her time, we had great small talk. always asking if it was ok if I was comfortable. totally recommend going with yessi read more

I luckily stumbled upon First Class Esthetic Lounge when I needed to start threading my eyebrows. I am so glad that First Class was available to make my first time easy and painless. Alyssa truly is amazing not only in her skill but her kindness and professionalism. The staff are incredibly kind and mindful of their clients. First Class provides such a warm and welcoming experience where you can just relax and enjoy the vibe. read more

When I moved to LA, I spent 2 grueling years looking for a brow specialist whose passion for esthetics matched their craft. Yessi is AMAZING and has now been my brow specialist for 9 years. She is the ultimate perfectionist, which allows me to trust her eye and her skill without question. I can say with 200% confidence that she is brow queen in every way. ALSO, this space is absolutely stunning. A welcomed change from the traditional all-white trend of esthetics, the space's raw concrete paired with natural wood tones evokes a sense of "calm", while the black accents and dark green foliage bring drama. The soundtrack puts the perfect bow on the experience. In short, the entire experience feels sexy. read more