I know, 5 stars for a used car dealership? And a Buy Here, Pay Here lot to boot? Who am I kidding?…read more I can only speak for my experience. We lost our car to Hurricane Florence. The insurance had lapsed just prior to the storm and we still owe money on it. Worse than that, though, I had no way to get to work. We asked around, went to other lots and they all couldn't help us or couldn't be bothered. Our credit was already bad before the storm and the out of pocket expenses from the storm had eaten most of our ready cash. Pirate Auto Sales in Greenville to the rescue. They responded to our questions, worked with us on price, and jumped through hoops to get us approved on a REALLY GREAT car that was better than what we would have settled for, and still still was within our means. At no point did we feel taken advantaged of, sleazy or the least bit cheated.To say that they helped lift us up would be an under statement. They are a no frills dealer, nothing fancy, but an honest to god Good Samaritan. Not a pirate at all. We are proud to recommend them. Patrick and Joe, New Bern, NC

I recently purchased a used Jeep Wrangler from there. They sold it to me with the suspension being…read morebad on it. I questioned them concerning the suspension and truck wobbling out and they preceded to tell me that it was just the type of tires causing truck to wobble. It took for me almost getting into two accidents to realize is more than just tires. On top of suspension being bad, mechanic also (recognized lower and upper oil pan as excessive silicon all around it and starting to leak out the back side of lower oil pan gasket. Front strut leaking and both sway bar end links bottomed out and boots torn). I have tried to contact John about this issue but get no response

My husband had been looking for a C6 Corvette convertible and found one here. We took a ride to…read morecheck it out. John was the salesman , he was perfect, the quintessential salesman. It was a pressure free experience, one I would definitely recommend. We had an issue on our way home, a flat tire. Somehow a large nail was picked up , probably on the highway , causing a rapid flat tire. A call to the dealership was made, they said no problem, we will send someone out . A short time later , Steve Lee, arrived ( the owner of the dealership) . The car was taken back to the dealership and the problem is being taken care of. This dealership is wonderful, friendly , very helpful a true pleasure to deal with .

Went in for a car inspection. That went well, and they made some maintenance recommendations. When…read moreI got back in my car to leave, I couldn't turn on the AC, or lower the windows or work the sunroof. Don't know if the breaker controlling those got jostled or what during the inspection, but I alerted the service writer, Sabrina, to the issue, who immediately reported it to the service manager. I explained that all of these things were working when I brought my car in, and how very uncomfortable it made me to have this problem after a mere inspection. They wheeled it right back to the shop, and resolved the problem either via a reset or securing something that was knocked loose. Appears to have been just an accident on the part of the tech. I would suggest testing the windows and AC anytime they work on or test electrical systems...and as consumers, we should always test at least those basics before we pull away. As a woman who has worked in car sales, and is also a consumer, I understand how it makes us feel like we have "sucker" stamped across our foreheads when the car must go in the shop...and I felt heard when I said as much to the service manager. He was respectful. They handled this well, and I would consider them for future work or when I am again in the market for a vehicle. I sat in the waiting area, which was clean, comfortable, and quiet. Staff were friendly. I will also give major kudos to Sabrina. She was knowledgeable and kind, which I greatly appreciate!

The service department is disappointing to me. I have been going for my schedule oil changes and…read moremaintenance and they always seem to find something else wrong. The service manager is very persistent on you getting things fixed right then. On one occasions he d had the nerve to ask me ," Can you tell me why you can't have this service done?" I informed him "money that's why". He then told me we can finance that for you. I informed him no thanks, when I get the money I'll have it done. If that's the case, I could use my own credit card. Then I find out , unlike other dealerships Joe Pecheles charges an extra fee to use your credit card.

LEMON ALERT!!!!! If…read moreI could give Bill Clough Ford negative stars, I would. I bought a 2016 Ford Explorer on 10/6/25. Within 28 days, the check engine light came on. Another dealership confirmed a severe head gasket leak, an issue that does NOT develop overnight and clearly existed before they sold me the vehicle. Bill Clough Ford admitted they never even completed a proper inspection before putting this car on the lot. They sold a vehicle with a major engine failure and didn't bother to check it. It gets worse. When I tried to resolve it, I was offered a $2,000 warranty and told they would "look the other way" to push the claim through, despite already knowing about the pre-existing damage. That alone should tell you everything about how they operate. Now months later, they've completely changed their story, offering a $5,000 warranty and suddenly requiring an inspection for the $2,000 warranty, knowing full well the vehicle will fail. They are actively trying to avoid responsibility for a problem they sold me. Meanwhile, my car is undrivable, and I've been left with nothing but excuses, contradictions, and zero accountability. This dealership is careless at best and dishonest at worst. Do not trust them, and do not buy a vehicle here unless you're prepared to deal with the consequences. BTW this photo was taken 28 days after the purchase of the car. STAY AWAY!!!!!!!

Nice people... but, after negotiating the purchase of a used vehicle from Bill Clough Ford online…read more(a dealership approximately 3 hrs from our home), the night before taking delivery (3/15/19), the check engine light came on from a faulty catalytic converter. We renegotiated a repair of the converters prior to accepting delivery of the vehicle (3/20/19). Bill Clough's website claims to have used Factory OEM parts & provides a part & service warranty. However, in 6/19, the catalytic converters failed once again; and we discovered that Bill Clough's services had not used a factory OEM converter as advertised online. As such, the converters were not covered under a Ford Motor Co. 24 month unlimited miles with any authorized dealer warranty; thus we incurred a repair bill of $1300 to have the repair made locally. We attempted to bring suit against Bill Clough Ford in Small Claims Court; but the Magistrate ignored our plea under the Magnuson-Moss Warranty FTC Improvement Act 2304(2), arguing that through the circumstances of the sale, the dealer provided an implied warranty of merchantability & fitness for particular purpose and should not be allowed to limit the duration of the implied warranty using the buyers guide's claim of a 30 day 1,000 miles warranty, and ruled in favor of the Defendant (Bill Clough Ford). Through a complaint made to Ford Motor Co., the customer service agent received a statement from the Parts Manager, Kenny; stating the reason a non-FORD part was used was that it was cheaper for the dealership to make the repair immediately before converting the sale and us taking delivery. This was unethical and knowingly jeopardized any protection we would have realized through the Ford Motor Co. Warranty, had they performed as advertised using Genuine Ford Parts. The dealership did return a $400 refund for the cost of non-OEM parts today; however, this falls short of the $1300 we expended in having the proper repair made.