I left a $1,500.00 deposit at Final Inches in Costa Mesa on June 7,2011. The "consultant" I talked to kept repeating that if I changed my mind I would get an immediate refund, no questions asked. But when I called and emailed them on June 8 to request a refund no one returned my emails and calls. The reason for my cancellation was that the friend who referred me had paid several thousand dollars less than I was going to pay. i had to go to the office on June 9 without an appointment. I spoke to the same "consultant." The "consultant" told me it would take two weeks to process my refund. If i were in a hurry I could put a "stop-payment" on my check. This "consultant" asked the receptionist to check my friend's file and told me the amount my friend had paid. She talked me into having the procedure and promised to give me a better price. After thinking about how easily this people had breached doctor-patient confidentiality, I decided i did not want to deal with someone who would do such an unethical thing. On June 10, after deciding not to have the liposuction, I emailed and called again them with the same negative results as before. After sending my "consultant" a very strong worded email regarding her unprofessional conduct, she returned my call on June 13, 2011. She was very angry and, after trying to make the matter into a "she-said, he-said" situation, I reminded her that all I wanted was my money back. The "consultant told me she had contacted my friend by phone to make sure my friend was accurate about the information she gave me. She told me it would take from two to three weeks to get it because she needed to consult with "her accountant" and even then, I would have to wait until they had a business meeting to decide when I could get my refund. When I objected to this, she informed that by law they had up to ninety days to refund my $1,500.00 and since they were so backed-up deciding the refunds they needed to process, she had no idea when I would receive my money. However, she would find out when I could get my refund at the meeting on June 20, 2011 and call me back with the decision that same day. I waited for the call and never received it. I cannot contact the doctors in charge of the office and fear I will get no answer again from this "consultant." The email addresses I have tried to use to contact the doctor in charge of this office do not exist. The only email address I have is the one I used before with no results. All I want is to get my refund, inform others of my experience and be done with these people. I have never had any experiences quite like this one from any other business. I am certain the doctors who head the organization are not aware of what is happening since there is no ways to contact them. However, this a business and those doctors need be aware of such incredible conduct on the part of their employees. read more