The bathtub looked so good when they were done, I seriously wanted to eat off of it*. They arrived on time, finished on time, did a fantastic job, and made me sad that we'd waited until we put the place on the market to finally get this done. Like, really sad. But isn't that how it always works? You make everything pretty for the next person... So, if you're contemplating getting this done, just do it! Totally worth it. *But I didn't. read more

When we bought our place, the bathtub was in terrible condition. It looked like it had been refinished at least once before, it was all chipped and there were a few rust spots. After due diligence in researching places, I called Final Touch. The woman on the phone explained how everything was done and also that because I found them on yelp, I get a discount. The guy that refinished it did an amazing job! It took him about 4 hours total. There were several spots that had tiles over-caulked and he fixed those as well as some glue that was on the floor from a vinyl piece that was stuck to the floor. (The bathroom was clear a hot mess.) All in all, we are so happy we went with Final Touch. They give you a 5 year warranty and tips on how to clean your new bathtub. I'd recommend them to anyone. read more

Short version: Don't use them! They don't care about their customers at all, and if you don't spend a lot of money with them they will bump your appointment to another day at their convenience and claim it was a mistake. They are the people who make this world a lesser place. Long Version: I can't tell you how disappointed I am with this company. I took a vacation day so I could have my tub and sink refinished and nobody showed up the day they said they would. They apparently had me scheduled for Thursday, not Tuesday even though when I spoke to them we set up starting early on the day after Memorial Day. When I asked the scheduler what happened she said she didn't know, but she would call me back to see if she could get someone else out that day.....no call back. When I called her later she said she couldn't do anything because her manager wasn't in and she couldn't get a hold of him, nor did she know if he was even working that day. Great. I told her vacation days were very important to me and she immediately told me she would give me a discount. So this must happen often. Wonderful. I told her to have her manager call me when he gets in on Wednesday. No call on Wednesday morning so I call her back in the early afternoon. She tells me she took me off the schedule for Thursday because I didn't call her back. WHAT!!! When I start to tell her I can't believe what is happening she instantly transfer's me to the manager. After talking to Kirk for a few minutes, we discuss what could have happened and I ask him to put me back on the schedule for the next day, but he says he can't do that because he has important clients to do work for the next day. I asked him who was more important than the client he messed up on twice this week, and he said his $150,000 client, that's who! I guess you have to appreciate his honesty. I assume this client is why I was bumped on Tuesday to start this whole mess, but with them who knows, it could just be carelessness or ignorance. So the moral of the story is: if you aren't spending lots of money with them don't expect any kind of service. They could not have cared less about me, my wasted time, my wasted vacation day, anything. It's sad that people like this exist and I can't believe they are still in business. Like I said, people like them are reason the world is a lesser place. I'm going elsewhere and hopefully I'm treated with some respect. read more

I had Final Touch refinish my tub last week. It now looks brand new, fantastic and gleaming white! I wish I had done this earlier. Only time will tell to see how it holds up but I think as long as I follow the cleaning directions it will be fine. The guy who did the refinishing was very prompt and finished up about 3 hours. Final Touch was very reasonably priced and communicating with them was easy and pleasant. read more

I called this company two times to get my bathtub refinished. Both times I was directed to voicemails (of two different people). It has been a week and I have received no return calls. Sorry, you just lost my business. Very unprofessional. read more

Final Touch refinished my tub and tiles and did a fantastic job!!! The worker was competent, courteous and cleaned up after himself. My tub and tiles are so white and bright they're almost blinding! Just looks amazing...such an improvement and it comes with a 5 year warranty. Very satisfied customer...many thanks!!! read more

They did a great job on my tub and tile about four years ago and it's still mostly in good shape but a few small spots are starting to peel. I called to inquire about the 5 year warranty and was told the company is no longer in business, so don't waste you time trying to contact them. read more

These guys did a great job on our bath tub that was a total mess. Looks like the previous owners did a bad job on refinishing the tub, probably just did it for the sale. So after two years, it started to peel like crazy. These guys refinished it in a few hours and it looks amazing. There was a small chip that we noticed the next day and they came back immediately to repair it, no issues since. I recommend their work. read more

I do not hesitate to recommend Mr Castillo. He refinished all our kitchen cabinets and did a great job. He is personable and efficient.

**BEWARE** Don't do business with these people. They don't stand behind their warranty. They refinished my tub and gave me a 5-year warranty, but when my tub started peeling a second time within a year and a half - They ignored me completely! Even after a better business bureau complaint, I was treated like dirt. I'm now stuck with a ugly peeling tub which I paid almost $500 for. After reading the other poor reviews (and there are more bad than good), I can see that Final Touch serves larger, higher paying customers well, but seems to be lacking attention to the "little" people. Perhaps they ought to stick to the big bucks then?? Let the "little" people find an honest contractor instead? I know there are plenty of honest, hard working contractors out there who would love to have customers that give good reviews. Seems like I'm not the only one who's been lied to. I don't like to give bad reviews but Kirk and his crew have left me no other choice here. The 5-year warranty means nothing. If you've had your tub refinished by Final Touch, don't expect it to last more than a year and don't expect to ever see them back, because they are very unprofessional. *NOTE: THE TUB STARTED PEELING ON IT'S OWN. THERE WAS NO 'ABUSE' ON OUR PART. JUST EVERYDAY WEAR AND TEAR. read more

There seems to be a common theme with other poor reviews. I had the same experience: they don't return phone calls, they don't show up when they're supposed to. But some people rated them highly - there must be a lot of inconsistency in their business. I reached out three times to them and nobody got back to me. First time was through the website "contact us" form and when nobody contacted me, I called. The receptionist told me Kirk would call me back, but he never did after 2 days. When I called again, the receptionist was apologetic and put me in Kirk's voicemail, but still no return call. And I think he's the owner the owner of the company! I guess they don't need new customers. I have 3 full bathrooms to refinish in my house with tubs, tile surrounds, sinks, countertops...in other words, lots of work. I got their name from a business who used them, and even though they were happy with the result, they mentioned problems showing up on time, coming on the wrong day, etc, like the other reviewer. I have contacted another company who returned my call right away. It's just not that hard to be professional, yet so many people cannot manage to do it. read more

This company refinished our tub and the wall tile in our bathroom in 2014 and initially we were really happy with the results. Fast forward about a year and a half later, and the tub and tile inside the tub surround started to peel. It took me a while to finally call the company about the 5 year warranty, but I haven't been able to reach anyone, nor has anyone returned my calls or emails. The least they could have done is humor us and take a look to see if the warranty would apply. The tub is peeling exactly where the water from the spout hits the surface, not due to mistreatment on our part, though I'm sure they would have told us it was our fault and not honored the warranty. But even that would have been better than being completely ignored. Now we have to find and pay someone else to fix their problem. I would strongly recommend looking elsewhere. read more

We just got the yelp deal to reenamal our bathtub. It looks brand new! They said the job would take 8 hours, but it only took 4. Just so you know, you have to wait 24 hours for it to dry- but the wait was worth it. I took my first bath in 3 years!!! The work was amazing, and I highly recommend this as a cheap alternative to replacing your whole bathtub. I wish I had thought of it sooner, but I was afraid that remodeling our bathroom would cost thousands. Little did I know with just $300 I could have peace of mind! read more

I just bought a building in Logan Square. It seems that the old tenants took a liking in draino. So much that it completely ruined the finish on the tub. I thought about tearing out the tub and replacing it. This of course would be a huge project to break up the tub, replace tile, and all the other hidden tasks that would go along with it. So I researched so reviews and decided to go with these guys. I already recommended them to a few guys at work who are looking for the same project. Final Touch was informative on the phone, explained all the rates and reasons. Their guy showed up 15 minutes early and had all his tools and material on the front porch ready to go. He was very nice and informative. Above all, he did an excellent job. Really it looks like a brand new tub. Judging by the job he did I think it will last far past the warranty. I would suggest these guys to anyone and I will most likely be using them in the rest of my apartments when the time comes. Happy Bathing!!! read more

Upside surprise. Really fantastic service and reliability at competitive price point. The two contractors were ON TIME, respectful, efficient and thorough. My bathtub was stripped, reglazed and looks brand new. I highly suggest this company for your refinishing needs. read more

We used them when we first moved into our house to refinish our tub/shower, they did a good job initially and we were pleased. 3 months later there were some spots that were peeling, we called, and they came out and fixed it (we have a 5 year warranty) now 3 years have gone by and the paint/enamel/whatever it is, is coming off right by the drain. I had called in late April to schedule a time for them to come out. They got me on the books for Friday May 12th, except that they called me on May 11th saying something about pushing me back because there are no techs available, and the soonest they can reschedule is for May 23rd. Now I get a call today pushing it back until June 6th, due to unforeseen circumstances at the firm. While I could sympathize at first to my first delay; it is hard to understand the amount of time that will have gone by since my first scheduled and the new upcoming appt. And now how am I supposed to believe they wont push that back. I will update my review if and when they ever come out to fix our tub. read more