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    Butterfly Kitchens

    4.7 (84 reviews)
    Open 7:00 am - 11:00 pm
    Updated 2 months ago

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    Sylvia W.

    It's easy to work with Premium Cabinets. They have a variety of cabinets with reasonable lead time and price points. Both Tony and Jackie are very helpful and communicative. They are patient with modifying our kitchen designs when we came up with new ideas.Tony was very responsive to handle unexpected situations. One of our cabinets was broke during delivery and he re-ordered it with no problem. During the renovation we realized we'd need additional molding and fillers, he also helped us to place the order. He connected us with an installation team who were pleasant to work with as well. One drawback is that one of the cabinet doors was a little tilted upon delivery and a base drawer had a bit misalignment. Not sure whether it's manufacturing flaw or something happened during delivery, but they are hardly noticeable so we didn't bother to get these replaced.

    [[HIGHLIGHT]]Everything went well.[[ENDHIGHLIGHT]] I needed a large vanity and was having problems finding one online. I reached out to this company within three days the vanity base was delivered. The quality of the base was outstanding.

    The additional pantry we added on
    Ruchira R.

    Jackie & Tony were amazing to work with when we did a full kitchen remodel. We bought our home knowing that we would need to redo the whole kitchen. We brought our measurements to Jackie who walked us through their computer modeling system and helped us design the perfect kitchen space. We ended up moving the stove and dishwasher from their original locations to better ones and add in the apron front style of sink. We also knew we wanted more storage, so Jackie helped us add a pantry next to our fridge. We also made the island larger than the previous island and in navy as opposed to our white cabinets. The cabinets themselves are great and Tony was helpful with procuring rollouts and any other additions we wanted. Tony also gave us replacement parts when we pressed too hard on the garbage drawer. The only issue we encountered was how some of our cabinets were damaged a bit during the delivery process, however they now have a different delivery service so that should no longer be an issue. We used their recommended contractor for cabinet installation, which went well but we still need to repair some of the damage that occurred during delivery. Overall, we had a great experience and the cabinets were a great price. Jackie and Tony were extremely helpful and patient and I would totally use them again!

    Bo D.

    I found Premium Cabinets one month after starting my initial kitchen remodel, and my only regret was not meeting Tony and his entire staff sooner. Because I knew the style, quality, and price point of cabinets during my first appointment, Tony made an interactive kitchen design and had a price quote put together in less than half an hour based on my rough estimates. I was extremely impressed that many finishes that are considered upgrades at other places came standard with my order (soft close drawers and doors, all wood construction, dovetail drawers, and easily adjustible hinges). During final measurements, I was able to add on additional items like a larger cabinet to accommodate a built in microwave and more bottom drawers with ease and he had my new quote calculated before leaving my condo. The delivery of my cabinets was faster than expected and I used one of his preferred contractors (Adan) for the cabinet install and couldn't be more pleased with the results. I needed an additional trim piece during installation, and after a quick call, his staff was able to supply me with a matching piece in record time. I look forward to using his company in the future and recommending him to friends and family.

    Striped defective stain.
    Jim F.

    My experience with Premium Cabinets was a nightmare. I wouldn't recommend them to my worst enemy. 1) My kitchen was improperly measured multiple times by Premium Cabinets, resulting in the wrong cabinet sizes being ordered. I luckily caught the issue myself before installation day arrived. Their employee seemed surprised I wanted my sink centered under the window like the drawings attached to my contract (imagine that), but they eventually agreed to fix the cabinet sizes and placed a new order. 2) Premium Cabinets didn't give my installer all of my order, which was discovered during installation. And the installer assigned by Premium Cabinets (who is only a contractor for them) stopped installation without even installing all of the parts he had (doors, handles, etc.). I was forced to wait multiple weeks until the other part arrived that and two new doors that were originally defective (see number 3 below) before installation resumed. 3) Premium Cabinets did not properly inspect my cabinets for defects before delivery, at least according to my standards, resulting in two cabinet doors with terrible staining being delivered for installation. See below pictures of what they considered acceptable (Tony called these cabinets "stained beautifully"). They gave me grief for wanting them exchanged under warranty, but eventually obliged. The new replacement set of doors arrived to Premium Cabinets damaged, so they had to order a third set of doors, causing even more delay. The other cabinet doors had much more uniform color. My entire experience with Premium Cabinets was a nightmare and resulted in significant stress, grief, frustration, time, and delay. Tony had lots of excuses, but he couldn't challenge the accuracy of my statements, so he sunk to personal insults via text (and see below). And apparently pointing out Premium Cabinet's incompetence and mistakes with my order is "complaining." Pay the extra money and use someone else!

    Tony was amazing. He was reliable, available, and was very honest. Tony brought our vision to life and we are so grateful. He also connected us with an amazing installer who did incredible work as well as the company for our countertops. Tony built our kitchen through their computer modeling system and we were able to see it virtually which was amazing. Thank you for exceeding our expectations, being accountable, and reliable during a stressful renovation!

    a kitchen with a center island

    Tony and his crew are the only ones to call for your kitchen and cabinet needs. The photos speak for themselves. Tony is always an A+ communicator and I would use him 100/100 for my renovations, moving forward. Cannot recommend him enough...before and after pictures attached below.

    Debbie K.

    My husband and I purchased a foreclosed home. The home we bought was in desperate need of a kitchen makeover. While shopping for cabinets we found that often cabinets in our price point were lacking in quality or style. Premium Cabinets offered great style choices and competitive pricing. Tony at Premium Cabinets was helpful throughout the process. We needed quick turnaround but didn't want to sacrifice service or quality. Tony met our deadline as well as accommodating a last-minute change to the design and installed our cabinets on time. Premium Cabinets also offered countertop installation at a very reasonable price. We did not feel limited in choice or pressured to buy anything and this was important to us. This is the third time I remodeled a kitchen and by far the best experience. Thank you Tony for our beautiful kitchen.

    Erich A.

    tldr; I am very happy that I chose to go with Premium Cabinets. I would absolutely work with them again if I had to do this all over and I plan to give them first crack at bidding my next remodel. detail I was introduced to Tony, Allison, Karina one day when I walked into their store in River North (this was mid 2017). They came highly recommended from fellow grad school students and their online reviews were excellent (they were FBR at the time). I was forced into a full kitchen remodel through a condo flood incident and very overwhelmed as a remodel was not something I was expecting to take on anytime soon. All three team members were extremely patient with me. I'm a planner, and as such I'll change my mind quite often during the design phase as I iterate on my idea. They were very patient and never hit the point of frustration with the amount of modifications I asked for. We spitballed a lot of ideas as well. Once we were locked in though, we stuck to the plan and things went very well. As with any project that has this many moving pieces, a few hiccups happened along the way. None of these were deal breakers but I want to share so that future readers are aware that these things happen. After we placed my initial order and installed everything, we found out I was short a few cosmetic skins, which required another order. It required a follow up visit from the installers but again, this is pretty common. Installers will most likely have to make one return trip once you've spent time in your kitchen for a week or two and identify all the little things you need touched up. Tony has excellent contacts for professional tradesmen, which is really helpful. His references gave competitive bids. If you decide to go with one of his countertop guys, Juri, you'll get excellent work but just understand that a little extra patience and planning will be required. The extra level of patience and coordination is absolutely worth it as you might endure a few days of stress but the product will be with you for years and you want that stuff to be right. I will be going back to Juri for any future work because his work is worth it.

    I received many quotes in the Chicagoland area, but I was sold when I walked into Premium cabinets. They were exactly what I was looking for: well-built, quality cabinets that didn't break the bank. Jackie was extremely helpful and helped me design a kitchen based on my measurements, working with me to make sure it was exactly what I wanted. I couldn't have asked for better customer service from Jackie and Tony throughout the whole process, I highly recommend using them if you are looking for new cabinets in Chicago!

    I am a realtor and interior designer, and working with Premium Cabinets has been an excellent experience! Tony is super patient with me when I am changing finishes / designs / layouts, and always gets back to me in a timely manner. I have worked with Premium Cabinets on a number of kitchens and turnaround time has been fast and efficient. Should there be an issue, Tony has worked hard to get them resolved. Prices are reasonable, and they offer a wide variety of cabinetry. I would totally recomment working with Premium Cabinets!

    Saideep J.

    I used premium cabinets to remodel my kitchen and Bathroom vanity. I had a pleasant experience using their service. I live out of state but Tony was of great help and made sure the cabinets were delivered before the expected date. I would highly recommend them.

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    Thanks so much Jori

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    Shannon thank you so much.

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    Page 1 of 3

    Ask the Community - Butterfly Kitchens

    Hi, do you build custom doors for cabinets?

    Hello Jen and we don't, that is called refacing and it is more expensive than getting new cabinets.

    Don’t See Your Question? Ask Away!

    Review Highlights - Butterfly Kitchens

    Tony is responsive, knowledgeable and helpful making the whole process turn key and stress free!

    Mentioned in 76 reviews

    Read more highlights

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    Porcelanosa

    2.0
    (1 review)

    While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

    From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

    Waterworks

    Waterworks

    3.0
    (6 reviews)
    $$$$

    The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

    Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

    Studio41 Home Design Showroom

    Studio41 Home Design Showroom

    3.7
    (52 reviews)
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    Since work has resumed after the COVID shut down, we have encountered headaches, last minute…read morechanges, needing to pivot, etc on a very tight timeline, in a difficult supply chain world. I am constantly sooooo grateful for Dan Ryal's professionalism, respectfulness, empathetic ear when I panic call or email him with our latest problem. I am so grateful that Dan is my rep - my guy, who has made working with Studio41 so wonderful, that we are increasingly using Studio41 for our business and construction. I've thanked Dan a million times, he's a very humble guy who just sheepishly says, "well, it's my job, you're welcome, of course." I certainly can respect a person and their work ethic, but when someone consistently goes above and beyond, I believe it deserves recognition. So easy for people to reach out and complain these days, but not to compliment.

    We chose Studio41 for our bathroom renovation because of their beautiful product selection and…read morebecause we received the recommendation from our contractor. We assumed the higher cost would come with a higher level of customer service and communication, but unfortunately, that was not our experience. Prior to purchase, communication was solid. However, once payment was received and the order was placed, communication significantly declined. One major issue was that we were not informed us that our order would be split into two separate shipments with different numbers. I received one invoice with one order number. When we received notice that our order was ready for delivery, we reasonably assumed the entire order had arrived and ready to be delivered. Instead, only half of the order was delivered. Because Studio41 does not deliver items into residential units, we had to hire movers to transport large and heavy items--including a vanity, toilet, and tile--into our condo. Had we known the order arriving was not the full order, we could have planned accordingly. Instead, we incurred the cost and inconvenience of hiring movers on two separate occasions. When I contacted customer service to discuss the situation, the response was disappointing. Rather than acknowledging the communication gap, the representative was dismissive and implied that split shipments are common knowledge. As a customer, I don't believe it's unreasonable to expect this information to be proactively communicated, especially when it directly impacts delivery logistics and additional costs. We also encountered issues with Studio41's return policy. We purchased Kohler mirrors that ultimately did not work for our project due to installation requirements. Although the mirrors were brand new and still available from Kohler, the only option offered was a return with a 50% restocking fee. Given the substantial markup on many products and the overall purchase amount, we expected more flexibility and a greater focus on customer satisfaction. To be clear, the products themselves are beautiful and high quality. My dissatisfaction is entirely with the customer experience after the sale. For a company positioning itself as a premium showroom, the communication, support, and return process fell well short of expectations. Unfortunately, I would not shop at Studio41 again and would encourage others to carefully review delivery and return policies before making a purchase.

    Sur La Table

    Sur La Table

    3.9
    (98 reviews)
    $$$

    Loved my cooking class, made macaroons, the chef was very patient with everyone and the end results…read morewere great. loved the cleanliness and appreciated all the help around the kitchen as well. got to take our goodies home and got an apron and discounts at the end of the class :)

    We recently attended a cooking class at Sur La Table, and only two couples were enrolled, which…read moremade for a much more personal experience. The facility was clean, and our instructor, Tim, was great--knowledgeable and full of pro tips. Unfortunately, the experience after the class was disappointing. After paying $109 per person, we were surprised to find that we had to stand while eating the meal we had just prepared. We also were not allowed to take any leftovers home. We've attended several cooking classes in Chicago as well as other cities, and every one of them provided seating so guests could comfortably enjoy their meal, as well as take-home containers for leftovers. Not allowing guests to take food home seems unnecessarily wasteful. It's difficult not to wonder whether the leftovers simply end up being discarded or eaten by staff. For the price of the class, providing chairs and take-home containers seems like a reasonable expectation. While Tim and the quality of the instruction were excellent, these two policies significantly detracted from the overall experience. Unfortunately, because of these inconveniences, we won't be attending another Sur La Table cooking class.

    Butterfly Kitchens - cabinetry - Updated July 2026

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