Truly Above and Beyond -- Exceptional People and Exceptional Service There are times when customer service becomes something much more meaningful--and that has been our experience with Financial Partners Credit Union. For the past two years, Christa, District Manager; Maribel, Branch Manager; and Jazmin, Personal Banker, have gone above and beyond for my dad and our family. From helping us through fraudulent activity involving his accounts to recently navigating the complicated process of establishing banking for The Reid Family Trust, these three incredible women have been there for us every step of the way. Unfortunately, my dad's health has significantly declined, and managing his financial affairs on his behalf has become an emotional and sometimes overwhelming responsibility. During this difficult chapter in our lives, Christa, Maribel, and Jazmin have shown us something that goes far beyond banking--genuine compassion, patience, integrity, and a sincere commitment to helping our family when we needed it most. They have taken the time to listen, explain complicated processes, work through difficult situations, and help protect my dad's financial interests. We have never felt like just another account or transaction. They have treated my dad with dignity and treated me with kindness, understanding, and respect. Financial Partners didn't simply handle our banking needs. Christa, Maribel, and Jazmin helped carry some of the burden during one of the most challenging times in our family's life. That level of compassion and service is rare, and it is something I will never forget. To Christa, Maribel, and Jazmin--thank you from the bottom of my heart for everything you have done and continue to do for my dad and our family. You represent Financial Partners Credit Union at the highest level and are an extraordinary example of what customer service should be. Five stars simply aren't enough to express our gratitude. I would recommend Financial Partners Credit Union without hesitation. read more

Brian was my teller who randomly popped up from the ATM inside their branch store. It was an interesting experience. read more

Financial Partners Credit Union - That's real life Brian popped up in the ATM. - Banks & Credit Unions Near Me - Orange, California

Celeste Garcia is absolutely fantastic and fabulous. You can not ask for anyone else more talented, knowledgeable and caring Individual than Celeste. She has a lovely personality. Celeste went beyond her job description to help resolve a very emotional and difficult situation with my membership. She was very easy to work with and listened to what we had to say. If I can give 100 stars I would. read more

I got my auto loan through Financial Partners Credit Union and worked with Lydia, who made the whole process smooth from start to finish. She's fast, responsive, and very patient. On the day I bought my car, I forgot to mention that I had switched dealerships, and she was so understanding, she quickly fixed everything over the phone without any issues. Since then, I've also reached out with questions about my account, GAP insurance, and even a notary inquiry, and Lydia has always been quick to respond and provide the information I needed. If you're looking for an auto loan, I highly recommend working with Financial Partners and asking for Lydia Luna. She really takes care of you. read more

In recent times, they have started putting limits on transfers, for example ME issuing a payment to ME from my FPCU business account to my FPCU personal account. It changes, and sometimes I'm stopped with a $1K daily limit or a $2K weekly limit. You can call and have them do it for more, but today i was informed the most you can xfer is $1K period. Incredibly unhelpful, inconvenient, and unnecessary. Literally from me to me, fully within the same bank. They used to greet me by name, work to fix inconveniences like this with some personal service, but they just don't do that anymore. It will change next week, when more people complain. But for now, only bank here if you don't mind random and odd policies like this. (PS - the above review touting Sonnie? Sonnie was great. but he's moved on a few years ago and the branch is absolutely not the same.) read more

Everybody is very nice and helpful at this Orange branch I'm really happy with you guys service and help Maribel is very helpful and always understands our needs and always answer our questions and always go the extra mile thank you very much you guys rock that's why I always recommend you thank you again read more

Walked in on a Monday, and opened a CD account. Celeste made my visit very chill and easy. I'm very happy I made the decision. The Interest rate is fantastic, and super close to me... A no-brainer for me, will have wife open her own next!! read more

Maribel E. helped us out at this location and she was so helpful and kind to my mom and I. I recommend this place because they serve good customer service. Go with Maribel, she will have your back! read more

Came to this branch for the first time with my sister and was helped by Cynthia who was very helpful!

Celeste Garcia went above and beyond to help me with a wire transfer today that made it possible for my brother to buy his dream home. I became a customer of Rockwell Credit Union back in the mid 80's. I've remained a loyal customer thru the transition to FPCU. Celeste's Customer Service made my day! Thank You Thank You Thank You!!! read more

FPCU is definitely the top institution that comes to mind when considering the bells and whistles of large banks along with the bonus of providing outstanding customer service expected of a friendly community branch. The branch manager, Sonnie Carlton, consistently provided me with top notch interest rates and additional perks when I was searching for home loans, refinancing, and auto loans. He makes it a point to go out of his way for all his customers! Everyone at FPCU Orange is consistently prioritizing customers with their helpfulness and wealth of knowledge, and their location cannot be beat. Thank you FPCU for proving time and again that financial services and customer appreciation go hand in hand! read more

There are a ton of credit unions out there. Stay away from this one. I have an auto loan with them, but not a checking account after closing it due to shady charges. I'm being punished by not being able to make payments online anymore. I have to go into a branch, which is nowhere near where I live, to make a payment in person. When I call them to try to resolve this, I'm told there's nothing they can do. Really? Terrible customer service and in no way do they act like they care about you. read more

Omg where do I start this companies a MESS don't do business with Partners listen to the reviews. Kimberly Strenth in the under writing department is an absolute waste of time. I have a car loan that has been successfully 60% paid off in less than 5 months I've shown bank statement that my income is over 20k a month. My tax guy is amazing and I have write offs. My credit is good. And I've been denied for a credit card. These people are absolute morons. Deal with someone else other than this company's Ready the reviews l. read more

I am extremely pleased with the service I received from Celeste. I made a online purchase that was over my daily limit. When the transaction failed, I contacted Celeste and within minutes my account was fixed and charge was authorized. I am so thankful that FPCU has a great staff. She was very knowledgeable and professional. Towards the end of our conversation I thanked her and asked if the branch was busy given that it was a friday. That's when I found out it was her day off. She went above and beyond to help me and she wasn't even at work. That's what I call the ultimate customer support. Thank you Celeste! read more

Kat was an amazing help when it came to setting up a new account and going through the process. She's very informative and strung along with me to make sure it was all done correctly. Would definitely recommend her to anyone wanting to check out this bank. read more

Back with more disappointment. I decided to follow through with my refinance after running into several issues setting up my account. The entire point was to take off my co signer... they sent me dmv forms, it took several weeks for them to be processed aparently.. then after all of that I get a notice from the dmv about my registration still having a cosigner. What was the point of the dmv forms?? Where are they? Did they make it to the dmv?? Waste of time and energy. Very disorganized company. Would only recommend small banking accounts with them. If that. read more

Very professional and efficient service. Grateful to the branch manager for his assistance.

I will always turn to Sonnie Carlton whenever I need help. He is such a blessing to me. This guy is always going above and beyond to help me find answers. Recently I went to Sonnie for help because my checking account had a withdrawal to a company I had never heard of. Well, thanks to his dedication in helping people, I got my money back. Thank you so much Sonnie. You Rock!!! Can't say enough about this wonderful person. Stay safe, and thank you again. read more

This review isn't for this particular location, but for their call center. I would not recommend doing a balance transfer to this financial institution. They offered me a balance transfer promo with supposedly a 0% interest for 12 months. Come to find out, this is not true. They charged me interest for my balance transfer. So now, instead of saving money I lost money. I could have just left the balance with the creditor I had it at. Very disappointing and will not use any of their other financial products here. In short, DO NOT OPEN A CREDIT CARD OR ANY OTHER LOAN WITH FPCU! read more

With all the craziness in the world today, it's nice to visit your bank with a welcoming and calm environment. Although not a bank regular, when I went recently; my questions were answered efficiently by the staff. It also looked very clean and there was sanitizer available for my use. Thank you FPCU. read more

Always a great banking experience when I come to the branch. Everyone is always so helpful, but especially a thank you to Celeste for always answering my questions and making me feel welcome. read more

Very obvious to see that customer service is a priority here, everyone was very helpful and answered all my questions.

I'm a returning customer and I decided reopen an account with FPCU. I went in a no expectations, but was pleasantly surprised on how nice the people were and how clean it was. Sonnie was extremely knowledgeable and helped me get setup with the right account for me. I definitely would recommend this location. read more

I've had the pleasure of doing business with this institution several times, and each time it has been an extremely pleasant and easy-going experience. They were able to answer every question I had and helped me navigate a financial world that is relatively new to me. Will be using them again in the future. Highly recommend read more

I usually don't write many reviews on yelp but after visiting this branch, I was compelled because of the top notch service from Sonnie Carlton. All of my questions were answered perfectly and opening new accounts for my family was a breeze. I feel that I am in good hands and I would recommend this credit union over any others. read more

Financial Partners Credit Union is easy to work with and have a ton of knowledge to share! This place is great!

Opened an account with Celeste mejia today she was extremely helpful and knowledgeable. She really knows how to make someone feel welcomed. The staff their were super friendly. I highly recommend anyone to go and talk to her. I will definitely tell my friends and family. They also helped me with a car loan the manager Sonnie busted his butt to get me the best rate possible. read more

Sonnie the branch manager is extremely helpful and knowledgeable. We needed help for my family with some lending for a car and personal loan. He took his time to ensure he had a good financial picture of our needs. He was able to help us save money. He treated us as family. Thank you read more

Great place and very clean. They're always sanitizing the entire place making sure their members are safe during these rough times. They were friendly and very attentive, making sure all my questions and concerns are answered. Thank you, again. read more

Can you give a no star rating? Way back, there was the Cannon Electric Federal Credit Union (FCU) that was focused on employees of ITT Cannon in Santa Ana. That became the Cannon Financial FCU, and subsequently that became Financial Partners FCU. The Cannon FCU were friendly and the staff helpful. Somewhere around 2009 it became Financial Partners FCU. We had several car loans through the credit union and had good service. Originally this account was a savings account (~1993) where payroll withdrawals were deposited. We had other checking accounts. In July 2020, I had an issue with the online account (when I tried to identify why I had monthly inactivity charges appearing on statement) and the telephone support couldn't fix it. I had to go into the HB branch to get it resolved by reestablishing the online portion. It took several days before I received a call that it was resolved. The Personal Banking Officer at the time indicated that the inactivity charges were due to the lack of deposits/withdrawals for 12 months, and then reversed them. In December 2021 we deposited several checks to the account. Now in June 2022, I tried to check the balance in the account online but discovered it wasn't working. I tried to use the ATM card to deposit a check at several different ATMs associated with Financial Partners and neither would accept the PIN. I again drove to the HB office to talk to another Member Service Officer about why I couldn't get online or use the ATM card. She was very polite and looked at the account. Then, I was told that Financial Partners LOCKs the online accounts if they aren't used within a 6 MONTH period. She had no idea why the ATM card wouldn't work. I asked if the CU sends out notifications that the account hasn't been used and she said NO they don't notify the account holder and they also charge the $5/mo inactivity fee after 6 months. She told me that the 6-month lock is their standard, and they cannot change it. They say this is a "security" measure, and "All I need to do is call the office and they can fix it". However, we have accounts with a bunch of other FCU and banks and the closest is 12 months, and they notify the account holders before it is locked. My solution was simple - I asked for and received a check for the account balance from the Member Service Officer to close the account. I wouldn't recommend Financial Partners FCU to anyone. read more

I've been a happy member of this credit union for about ten years. They have a great staff and awesome benefits for their members.

100% recommended! I've been a member for a few years and we recently applied for an auto refinance loan. Lydia Luna helped us and within minutes they had us approved I love it! read more

Great customer service!! They explained their services throughly. I was definitely more satisfied with the products than I have been with Chase over the past 7 years read more

I have been with Financial partners for many years and have always had good relations with them. They have proved to be very helpful in every instance I've had to contact them. I look forward to staying with them for a long time yet to come! I enjoy coming into my local branch for in person assistance. I would like to point out my favorite banker Viridiana. She's such a wonderful employee, always very helpful and knowledgeable. I know I can always count with her on any of my concerns. Although covid does not allow her to show her beautiful smile, her eyes shine bright like a diamond to give her all in helping out! read more

Financial Partners Credit Union in Orange. For being my first time they are very clean, they guide and help me with my new accounts. Thank you And Thank you Mr. Carlton Manager. read more

I would like to thank Mr. Carlton and the staff for their excellent service. Mr. Carlton took the time on answering our questions. What impressed me the most, Mr. Carlton took the time on answering my son's questions and instilled the importance on saving for the future. Mr. Carlton showed my son how important it is on maintaining an above average credit score, makes life so much easier on being approved for loans. The way Mr. Carlton communicated with my son made it abundantly clear that we made the right choice on banking with this branch. I would recommended this branch to my friends/colleagues on future ventures. Thanks Mr, Carlton read more

I've been a member since 2018 and I am so happy with the services. Maribel helped me refinance my auto loan with a low interest rate and I am happy to say that my car is almost paid off. I recently had to get a personal loan and the process was super easy I didn't even have to go in to the branch. I have been helped by Celeste and Viridiana as well and they were great very nice and professional. If you're looking for a credit union this is the place to go you won't regret it! Keep up the good work read more

Thank you to Celeste for taking care of my transaction today. I have been with FPCU for 40+ years and have always had the best help from checking to mortgages. read more

Celeste Mejia was such a great help. Excellent customer service and answered all my questions. Definitely the person to ask for when setting up an account. read more

This is my first time using a credit union I was referred by a good friends of mine. I went in to see if I would get approved for a loan and had the pleasure of being helped by Celeste she was very helpful and knowledgeable read more