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    SmartMotors

    4.6 (219 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 3 months ago

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    3.0
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    Car Dealers
    4.5
    (421 reviews)
    Roadside Assistance
    Responds in about 10 mins
    5.0
    (203 reviews)
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    Responds in about 7 hrs
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    Francine L.

    Brian was extremely helpful. His friendliness and trustworthiness made getting my car a breeze! I didn't feel haggled into a new car, which is what I worried most about auto salesmen. Would recommend this business time and time again. Ask for Brian!!

    2013 Toyota Yaris LE, 93K miles
    Arthur M.

    We needed a reliable yet fuel efficient car that wouldn't break the bank, and Brian Ponce delivered. Brian pointed us to a nice 2013 Toyota Yaris LE that has only 93k miles. He was very helpful, and the whole process was very straightforward from start to finish. We were in and out in 3.5 hours. Highly recommended!

    Savannah B.

    My husband and I were looking to purchase a Toyota Tacoma. I found a listing for one from this dealership, through my credit union. Right away Brian Ponce contacted us after we showed interest in the truck. His customer service was fantastic, he explained the whole process and even made accommodations for my husband and I to see the truck after normal business hours, due to our work schedule. This was my first time making a purchase of this sort and it was such a breeze. I highly recommend this company and especially speaking with Brian if you are in the market for a car. Thank you again for making the whole process super easy!

    Jeris T.

    OMG I don't know where to start. I've been following this company's instagram page for a couple of months now. I finally took a chance and contacted Allison on a Saturday and explained my financial situation. Allison assisted me, and made sure the car buying process was smooth and really worked hard in getting me financed. Even on her off day she made sure I was taken good care of by Miguel. Miguel is also awesome and made me feel welcomed in their establishment. All this to say....TODAY I brought home my vehicle and I am forever grateful for Allison and her team! Thank you Thank you Thank you!

    Cecilia O.

    i am beyond thankful for this business. I was able to purchase my first vehicle without a problem! I have gone to so many places and left unhappy. Well not today!!!! Thank you so much for your help. I am one happy customer.

    Date of purchase
    Miguel G.

    **UPDATE** Tried to update original post... maybe this will be tagged in it. Original post is of "hood latch" complain... Taylor reached out to me and after a couple of calls and text messages he sent me to shop to get problem fixed! Took care of the bill! Awesome! Thanx for keeping it real!!

    Brian
    April M.

    Repeat Customer. I would like to show some appreciation to Brian. He sold me my first vehicle after coming back to the states from living in Guam. I had no prior history, no permanent address in California(healthcare worker) & I know that he took a chance on helping me find a car. I bought my first car from him at the beginning of the pandemic and I I was able to return to him for another purchase recently. I drove from San Diego just to do business with him because I really appreciated his help the first time. Words cannot express my gratitude. Thanks for being awesome Brian!!!!

    Suv car

    The best customer service ever! Miguel helped me out with getting a suv with an awesome price. And was so patient. Thank you so much. I'll definitely be referring my friends and family! (:

    Brian was very helpful, kind, and had a great attitude throughout the whole process! We were super lucky to find a perfect family car and he got us great financing options. Definitely recommend coming here for your next purchase!!

    Roger G.

    Very happy customer, After other dealerships wasting my time. I finally found the right place, for awesome customer service, plus Brian Ponce was very paitience no rush gave me my space to think about my decision. Explaining every step with the finance paperwork. In which other dealerships refuse to help. No auction vehicles here carfax to prove it. Appreciated the help Brain will definently bring my friends to you.

    Brian and two happy customers
    Jessica T.

    Long overdue review. Purchased this Toyota Highlander with Brian back in November as an upgrade to my previous SUV. It's given me no issues for the miles and how long it had been sitting on the lot. Drove this SUV all the way back to the San Bernardino Mountains where we're from and it was perfect. It's made it through one winter already no problems. This thing eats snow for breakfast, lol. Schools First CU worked fluidly with this dealership and we were on the road with our vehicle in less than 3 hours. This was my first auto loan I've ever taken out and Brian made me feel super at ease throughout the whole process. 100% recommend DriveSmart as a dealer and Brian as a salesman.

    Late Valentine's gift
    Katelyn I.

    We were super anxious to be shopping at a dealership for the first time but all our worries were washed away after having Allison as our guide. She answered all of our questions (no matter how ridiculous) with patience and was clear on everything! For her, it wasn't about the sale, but about making sure our little family was taken care of while shopping for our dream car. The whole process was painless and we were walked through every detail. Nothing was rushed and not once did we feel pressured to commit or sign anything. We are so happy with our new family car and the great service this dealership provided.

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    Taylor of DriveSmart Motors was easy to work with and responsive. No problems at all.

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    Page 1 of 6

    Ask the Community - SmartMotors

    Review Highlights - SmartMotors

    We needed a reliable yet fuel efficient car that wouldn't break the bank, and Brian Ponce delivered.

    Mentioned in 57 reviews

    Read more highlights

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    California Motors Direct - Santa Ana

    California Motors Direct - Santa Ana

    3.0
    (1.2k reviews)

    We absolutely love our purchase! Zachary was so nice and helpful and made everything super easy, we…read morewill be recommending him and this dealership in the future update! When i went back in for service JUAN SALGADO took time out of his day to help me out! I definitely recommend santa ana CMD for your purchase!

    I am submitting this complaint to document my experience regarding the purchase of a 2015 Hyundai…read moreGenesis on May 2, 2026 at California Motors Direct Santa Ana. Working with Juan Salgado and Benjamin Fernandez. The vehicle was advertised for $14,999, and I made a $10,000 down payment toward the purchase. One of the primary reasons I felt comfortable proceeding with the transaction was the dealership's representation that I would have a 48-hour period to review the transaction and return the vehicle if I disagreed with any aspect of the purchase or was dissatisfied for any reason. Relying upon those representations, I completed the purchase believing I would have a meaningful opportunity to review all transaction documents and associated charges. However, I was not provided copies of my paperwork until after the 48-hour period had expired. Upon finally receiving and reviewing the documents, I discovered that the total cost of the transaction had been significantly increased by additional products and charges, including $1,936 for a Tire and Wheel Protection Plan and $3,399 for a theft deterrent product (Starguard), which i was originally quoted $20 per day. These charges materially increased the overall cost of the vehicle and were not expressed to me at the time I entered into the transaction. My current balance on the car is $12.360.55, after putting $10,000 down on a 14,999 car. OC Motors is a total rip off! Had I been provided the complete paperwork immediately following the sale, I would have been able to review the documents during the promised review period and make an informed decision regarding the transactions. But apparently thats how this company operates. After discovering these charges, I made numerous attempts to contact the dealership to discuss my concerns and obtain clarification. Unfortunately, my efforts were unsuccessful. I was repeatedly transferred between offices, informed that I was contacting the wrong department, and, on multiple occasions, my calls were disconnected. I also sent emails seeking assistance and clarification but did not receive any response. I further learned that the vehicle had a prior damage history reflected in the vehicle history report. While vehicle history information may have been available, consumers should be provided with complete transparency regarding both the condition of the vehicle and all financial terms associated with the purchase. I'm documenting this to caution other consumers to exercise diligence when purchasing a vehicle. Prospective buyers should carefully review every document, verify every charge, ask questions regarding all add-on products, and ensure they receive copies of all signed paperwork BEFORE leaving the dealership. I wouldn't recommend them at all but if you do purchase a car from this dealership, read everything, even the small print, they are very crafty- they try to "legally" scam people. In my opinion, the manner in which this transaction was handled lacked the transparency and customer service that consumers should reasonably expect when making a significant financial purchase. No matter how good these cars look or the prices, do not trust this company I hope that by sharing my experience, other consumers will be better informed and able to avoid similar frustrations. *They will reap what they sow* Blessings to all

    Generation 1 Motors

    Generation 1 Motors

    2.5
    (8 reviews)

    Yes this review is being made 1 year later. I went on their website and I was interested in a bmw…read morethey had for sale. I entered all my information and a while later gus called me asked me how much I had for down payment, I told him I was willing to put $6,000 down he says ok I'll call you back let me check and see if I can pre approve you. He calls back says look I have a way better car for sale also a bmw. I loved the car it was really nice and clean. So I drive all the way there. And the car isn't even there. So I still end up doing all the paper work gave $6,000 down for a car that I only have seen pictures of. I know stupid me... They gave me a loaner car I had for a couple days finally the bmw was ready for me to come pick up. First couple days everything was ok then I noticed a lot of smoke coming from tail pipes. I took to bmw in Murrieta they informed me yeah we recommend a whole new motor. $35,000. Never going to happen so I contact Gus he's like bring it back we will take care of it for you.. I get there and Gus has me talk to another guy who was not even trying to make it right with me I basically had to tell him I would pay half of the cost to fix this car I just got. For $6,000 down. He finally agrees they keep the car supposedly took it to be fixed I highly doubt it.. cause car still had smoke coming out tail pipe. And check engine light came on driving back from picking it up here we are now a year later and the car has giving me nothing but problems. I think they knew what they were doing and passed the shitty bmw onto me instead of letting me get the one I originally was inquiring about

    Amazing service Sergio de la Cruz finance manager help me out real friendly patient he really…read morelooked out thank you man. I bought a 2008 scion.

    Cars Unlimited OC

    Cars Unlimited OC

    3.7
    (9 reviews)

    Cars Unlimited OC is the best dealership in OC and LA in regard to finding the right car for the…read morebest price. Many thanks to Omar who was extremely kind, helpful and diligent in getting me a great deal that beat out every other dealership I went to. They have an incredible selection of cars and financing options for every budget. They made the buying process fast, easy and followed up with me after to see how everything was going. Thank you so much to Omar and Cars Unlimited OC. You guys are amazing!

    JFC! **BUYER BEWARE**…read more Found a car we liked on a car app, but the car app later said it was sold. Then "Omar" TWICE confirmed over text message: "We still have the car." We drove 1.5 hours to see/buy this car. I walk into their office and ask the only salesman present "do you have any hybrids?" ***As an experienced used car buyer, I was disappointed when the answer to my simple yes/no question was "what price range are you looking for?"*** This is the question I was asked by the only salesperson present, instead of asking me something like "which car make are you interested in?", or if I was interested in a "sedan or an SUV"--or really ANY question about the CAR I wanted, besides how much MONEY I wanted to spend (which actually has nothing to do with the car itself). I replied with the exact same question I had just asked, "do you have any hybrids?" Then his answer was "I have one Ford hybrid." I then asked about Toyota hybrids (which we had been told was still available). His response was "sold two days ago," as the app had informed us. These people are CLEARLY *deceitful predators* looking to rip people off however they can. I am an experienced used car buyer. It's easy to tell when the salesperson is focused on getting me the exact car I'm looking for, or when they are focused on how much I'm willing to blindly spend. The difference is customer service VS. customer exploitation. And I get the feeling they DID have the car we were looking for, but perhaps the salesman present at their E. Chapman office concluded that he could probably get more for their Toyota Hybrid from some schmuck that will gladly announce how much money they are willing to spend/overspend as soon as they walk in--because the truth is: shady businesses look for suckers to exploit. Car dealers talk to prospective customers daily, so they know what suckers look and sound like. I didn't fit the profile of a sucker, which meant they had no car for me to buy from their very limited inventory. Small inventory is another tell-tale sign that these people know exactly what cars are in stock, and which got "sold two days ago." Not a good look. Cars Unlimited will shamelessly waste a prospective customer's precious and limited time. It seems like they hope to sell the few cars they have, only to the suckers that announce how much they are willing to get ripped off. I also noticed most of their glowing "5 star reviews" are from people with few, if not only 1, review. Pretty sure their good reviews are paid/fake. Buyer BEWARE. Too many dealerships to visit the shady ones.

    SmartMotors - carbuyers - Updated July 2026

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