Found an apartment on Zillow under their company. I got a text today speaking about the location. When I ask for a name based on you guys response there is no answer and just trying to get more information. This is not professional at all. It's humans you are working with not AI. Thanks to the community reviews. I will not be utilizing them for my search. read more

We applied for an apartment. Went to view it, applied shortly after and was told it will take about 3-10 business days for review. I just received news that apartment was delisted on StreetEasy, NOT RENTED. It's disappointing that the company never gave me any updates regarding my application status in these past couple of weeks. Not to mention, I'm sure they collected dozens, if not hundreds of 20 dollar application fees too, as well as the private information of all the tenants who applied for the apartment. This feels like a scam. Terrible agency, do not hire them...RUN! read more

I was contacting someone from the agency back and forth until I applied to 160 Vermilyea Ave Apt #A. Its been more than a week since I applied. I was informed that the landlord has not reviewed applications yet and then Suddenly they stopped responding. It wasn't until I texted them and told them I was going to give them a bad review on google that they texted me back and told me they were going to refund me the application fee. Its been 2 days I have not heard back from them again after asking them for my refund. This company is a total scam. They collect many application fees and never get back to you. DO NOT APPLY TO ANY APARTMENTS UNDER THEIR COMPANY NAME. read more

Finders.nyc used an automated system once you call. They send a text soon after asking 'how can we be of help' and down the rabbit hole it goes. I have a voucher, and once I mentioned I did I'd get a message saying 'To our knowledge, all of our landlords work with vouchers & programs. Let us confirm that and get back to you. Have a great day!' and never get a response back, even with repeat texts/calls. read more

I'm not sure what finders.nyc's business model is, but I don't think it's finding people apartments. Communication is sketchy, run through a couple dispatchers who inevitably refer you to Melanie, who tends to forget who you are and refer you back to the dispatchers. The whole operation, Melanie especially, seem really averse to putting anything in writing, which is a red flag. Emails, when you can cajole anyone into sending them, come from a generic unsigned address. Feels like they're trying to avoid a paper trail. In person, Melanie was friendly enough and showed me several rather nice units at a good price. I applied for one. Then I got no response for over a week. I thought maybe the credit check was taking too long due to COVID. Called the credit check agency, nope, it had been processed immediately. After a couple more days of Melanie not responding to my texts and calls, I called the main office and left a message on their "If you're a landlord and want to rent with us" number, after which Melanie did text back. She said the landlord was taking forever getting back to them, and that they were checking with them on a daily basis. That was the last I ever heard from Melanie, despite further texts. No rejection, no explanation, nothing. I don't know if they're overwhelmed, incompetent, lying, a scam, or just don't care about lower-rent apartments. And I really don't care to try to find out which it is. Though now I feel like I have to be on the alert for identity theft. Avoid finders.nyc, unless you enjoy being led in circles and ghosted. read more

I was able to secure a two bedroom with no broker's fee through finders. I worked with Jenifer and Abe through the process. It's a really great working with them and I can say I would reach out again if/when it's time to move again. read more

I don't understand why someone would need a 700 credit score to look at an apartment in The Bronx! The pictures don't even look worth a 500 credit score! with their credit and income limits that they expect their clients to have their clients might as well buy a house!!!!!! read more

DO NOT TRUST THESE PEOPLE! BUYER PLEASE BE AWARE! My mother has been searching for an apartment in NYC for a while and trusted Finders.NYC to find an apartment for her. She submitted an application TWICE to be told by "Melanie" that they never received her application nor her payments despite proving both payments with receipts and bank statements. My mother had an appointment scheduled with these people to view an apartment in the Bronx and they never showed up! And in fact, the landlord of the building they were operating from says they hauled ass out of there and now will not pick up any phone calls and this "Melanie" person has blocked my mom from contacting her again. My mother has sent private financial documents (like taxes, W2's and bank statements) to prove her income to these people and now they have sensitive information that they could do anything with! Also this "Melanie" person referred me to her manager, Joe, who insisted that I pay a deposit of $500.00 before even VIEWING the apartment to secure my interest. Please, for the love of God, do NOT trust these people. And if I'm being honest with you, do NOT trust these reviews! I'm pretty sure they were made by robots as they all say the same thing complimenting the hell out of this "Melanie" person. This was a nightmare from start to finish and I'm going to make it my personal mission to alert the public of these scammers. My mother made a police report, called the New York Housing Authority, and has contacted the Legal Aid Society. read more

Finders Nyc - Apartment Agents Near Me - New York, New York

Used finders to find an apartment in the Bronx. We are from out of state and could not visit to check out the apartment. The ad said the "photos are exact". We signed a 1 year lease. When I arrived, it was a different apartment with zero kitchen counter space, a different layout and smaller. We would have never considered that apartment. None of the things we had ordered for the apartment now fit. The best is that Melanie from finders will not return our phone calls or emails. Bait and switch! read more

DO NOT GO HERE. The broker Abe Rosenberg is one of the most selfish disrespectful people I've ever worked with. HE WILL NOT ACCEPT ANY PROGRAMS, PERIOD so don't waste your time if you don't have your $$$ together. A process that takes literally days will turn into weeks because he "forgets" or just doesn't bother keeping in touch to give you any application updates. If it isn't bringing the company money, he doesn't care. DO NOT GO HERE. SAVE YOUR TIME & MONEY. read more

Finders Nyc - Screenshot provided by a current Showing Agent working for Finders.NYC, about an applicant complainig about Abe Rosenberg & the company. - Apartment Agents Near Me - New York, New York

Exceeded my expectations, by far. My experience was great and really smooth. We found a dream apartment, and Melanie and Abe helped ensure that our application was as strong as it could be. Thankfully, we were approved, and will soon be moving into our new place. Thank you, Melanie and Abe, for helping us find such a great place. We are really happy. Highly recommend this company - they are transparent, sincere, helpful, and enjoy what they do. read more

I had the best experience with finders.nyc. Melanie was really nice and easy going and made the whole process so easy for me. I submitted a very easy/straightforward application through their website, 5 days after I was told I got the apartment. Melanie was always responsive through text, no matter when. The lease signing was smooth and Abe was extremely welcoming and fun. My application was not the strongest and I was DONE looking for apartments until I found them and Melanie was positive from day 1 about my chances of getting the apartment. Overall, super happy with them. read more

Emailed numerous times about seeing an apartment they have listed and heard back sporadically with vague answers that were sometimes nonsensical. Also, I find it suspicious that they have a generic email instead of a personal one. I feel bad for the management companies who entrust their apartments to them. read more

It is not very professional and not beautiful! They answer the request, call, write the message message, but as soon as you start talking about a qualified guarantor, they stop responding right away! I will suspect that this is voucher discrimination and submit a report in 311. read more

Finders Nyc - Apartment Agents Near Me - New York, New York

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Extremely disappointed in the customer service this company has. I applied to an apartment I viewed a week ago and have yet to receive a response from Melanie Long. I've sent multiple emails and text messages and no response. Don't leave your clients up in the air after they have trusted in your company to submit personal documents (SOCIAL, BANK STATEMENTS, ACCOUNT NUMBERS). Wouldn't recommend. read more

I don't recommend this service at all! We got stood up today after traveling to the Bronx to see an apartment! Worse, no one ever picked up the phone when we called! Don't waste your time with these people. read more

I will be reporting this business to the better business bureau and opening an investigation after they overcharged me per NYS law for application fees. Luckily I was able to get my money back but I suggest you DO NOT do business with them. It was VERY shady. read more

Very easy and professional experience. Melanie was great with correspondence and Abe was quick and professional at lease signing. We got our dream apartment! read more

DO NOT APPLY WITH THIS COMPANY!. My wife and I applied to an apartment the same day that we saw it, including the $200 application fee ($100 per person). And then they went "radio silent". 5 days after hearing nothing, I was told by the broker that we would hear back the next day. That was 5 days ago. This seems more like a money grab for application fees. Not professional at all. read more

I completed an application and a week has gone by and no follow up. I texted the, so called director, and no answer. If that's the way to helping others find a great apartment, you are not going to get that many people working with you. You clearly lack of great customer service and ability to help. read more

Don't trust these people. The realtor I had was called Abe. I am still fairly new in looking for apartments but I had someone who has experience of these and I had them with me to help me handle things like details on leases and other stuff that must be mentioned before putting money down and signing a lease.He was asking 15% of the brokers fee for a small apartment that had windows not working and one of the locks of that window is broken, the corner of the floor pannel was rotten near the steamers were rotten and under the kitchen sink had a big hole that should of been patched up..literally Apartment is 3033 Wallace Ave is not THAT nice for you to ask me for such an immense fee. He even asked me for an early deposit on it and I said no. I told him that I wont give him the money until he fixes those issues cause the moment i give him my deposit, he wont fix anything at all and when he says that he will. I wanted it to be in writting to be secured about it but he didn't wanted to do it in writing that he will surely contact manager to fix everything. He kept insisting I give him an early deposit and that if I don't then the apartment will be back up on the site for rent. Excuse me? Were you pressuring me? That's fine then. Go ahead honestly after listening to the conversation with him and the person who had more experience in things like this. I dont think its worth it. I was going to have to pay Monthly rent, deposit money, and 15% brokers fee. Around $5000 and more. I mean...thats way too much. The apartment is not that pretty for you to ask so much of me. But I tried I asked him a copy of the lease becUse i dont want to sign something before i have a look into everything signing. He didn't answer me back, didn't get a copy, and he put the apartment up for rent again because i refused to give an early deposit. Okay then. read more

Excellent service. I signed a lease for a great apartment within 3 days of searching with Melanie Long.

TL;DR 1. They are unreliable. They don't know if the apartments they show are available. 2. They lie. 3. Their website sucks. If you apply, there's no confirmation they received your money/application. 4. If you apply to one of their listings, they stop answering. After requesting to go see a few apartments in the Area (Washington Heights), they were too eager to show us (me and my wife) a few places. We did visit 2 apartments and we loved one of them. After acknowledging that we were going to apply for the one we liked the most the same day we saw the apartments (and after applying), I had to text the broker to confirm that they received my application since it was already weird that I didn't receive any kind of confirmation. He confirmed they received it. The next day afternoon, the broker, Abe Rosenberg, called me to let me know that someone already applied to the apartment and tried to make me want to apply to the second one. I declined since I had to discuss the matter with my wife first. Later in the day we called and asked him to hold onto our application just so he could confirm how strong the first applicant was compared to our application. We also schedule for another day in the same week to go see more apartments as a backup plan. When I called the next day for answers, he told me that he already submitted the application, even though he acknowledged that he was going to hold onto the application to see if we had a chance. He didn't tell us or gave us a notice that it was going to be submitted. That there was a red flag. Then, after that, he stopped answering my text messages. Everything was packed with huge red flags since the day we applied to the apartment: 1. They showed us the apartment even though they didn't know that someone already applied. They funny part is that they are the ones that have the apartment listed in every listing online? 2. When I applied on their website, there was no confirmation email, text, or whatever, that acknowledged the transaction. I had to text the broker to know if the application was submitted. 3. They never answered our emails or texts back. Last message I received, was from him asking if I was still searching for an apartment. My reply was that I was still waiting for the pending response of the submitted application, which up to this point he hasn't replied to that text message yet. Either he's "too" busy, or he simply doesn't care at all. 4. When searching for the company online, it seemed that it's listed under different names, so either they're partners with other companies, or they're trying to dodge bad reviews online. 5. The lack of professionalism and not giving proper education of the situation when things are out of their hands was just too much. 6. Their website where they have their listings is crap. Honestly, I wasted my time thinking I could get somewhere with this agency, but their brokers are very bad at keeping up with their customers. If someone is looking for a broker to help them out in Uptown Manhattan, either go to another well known agency in the area (Compass, Bohemia, to name a few... Any agency but FindersNYC/Clove Realty/any other name they have over the internet). And the funny thing is that, up to this day, I'm still waiting for that application... I mean, as of now (July 2nd, 2019) the listing is still up. read more

My husband and I had a very good experience with finders.nyc. I was able to find a unit I loved online and view it in person the same day with Rossemary, who was very kind and helpful. The lease signing was quick and efficient. And Abe made it an overall stress free experience! read more

A family friend rented an apartment for their out of state son in the Bronx through Melanie. The son after traveling all day and alone and first time in NYC arrives to find the apartment is not what he was provided both videos and photos for. It is a much smaller apartment with less counter space and less room. Tried to get a hold of Melanie and no response. Complete bait and switch, and extremely unresponsive and unprofessional. read more

They are unprofessional people! They say that they will ask landlords about accepting Vouchers and then stop communicating. Well guess what? They DON'T work with people that have vouchers! They ask for application fees but never return the money when you ask for a refund. These people are selfish and rude! Always cancelling appointments. I suggest that you DO NOT WASTE YOUR TIME AND MONEY on them! read more

I would give no stars if possible. I had been going back and forth with Melanie for about 2 weeks after submitting all my personal information she had requested. She told me she would get back to me by Monday then all of a sudden she stopped answering my calls and texts. Do not waste your time. read more

I had the pleasure working with finders.nyc staff. Very punctual and reliable team will help you throughout your process and guaranteed they'll get you want u need ! read more

Scam alert! Do not work with FindersNYC. Even if the prices of the apartments they have available are good. It's a headache to try getting in contact with someone and once you do, it's even more of a headache trying to get them to reply! Very unethical workplace and illegal; they're known to turn down and avoid voucher holders. I don't understand how they keep popping up places. Don't even bother reaching out to them. read more

I found a lovely apartment from Finders and my agent Melanie was wonderfully helpful through my process. I highly recommend Finders!!

Melanie made my process so easy and fast. constantly replied to all my messages and questions in a timely manner. I will recommend Finders.nyc to any one great customer service. read more

Finders.nyc made finding and signing my first ever lease appear nearly too good to be true with their amazing assistance, reliability, and genuine benevolence throughout my process of searching for the perfect apartment! Very impressed and appreciative! read more

Really worked hard to find us an apartment under stressful circumstances. Definitely recommend! Staff are friendly and accomodating.

Just want to thank finders nyc for finding me the perfect first home ! Everything was great kept positive and straight foward ! So happy with everything Thankyou read more

Abe and Eve were both very helpful and attentive when helping us find our apartment. I saw a unit I liked and I was able to view it that same evening. Because they were both so quick to respond, my wife and I were able to snatch a great deal on a beautiful place to call home. read more

If I could give zero stars if I could. After going through a "pre-approval" process with "Melanie"I was shown an apartment by an Amanda. She told me to text Melanie for an application. Shortly after texting her, someone named "Anthony" texted me asking if I was interested in applying. I told him that Melanie had already gave me an application (she sent me an application link via text). He wished me good luck. That evening (a Saturday), I filled out the application that Melanie sent me. and she confirmed I received it. I've yet to hear from her again despite sending two messages asking about the status of my application. I decided to follow up with "Amanda", who told me the application was still pending. Yesterday she said if I didn't hear from Melanie in a few days to follow up. I decided to follow up with Anthony. He gave me a rather vague response--"We've already forwarded this to our higher department and will send updates once we have. Also our director's name is Melanie and her number is xxxxxxxxxxx. If you have any questions and concerns about the application, please text her directly." I responded that I had indeed texted her. Anyway. After having paid 40 bucks in fees and uploaded personal documents, I've yet to hear from these scammers. read more