Great service, we were greeted, seated...salesperson was very knowledgeable and helpful…read more. Would definetly recommend Shelton store...

I have always received excellent customer service at Hawley Lane at the Orange location. I went in…read moreabout a month ago and experienced a completely different vibe in the store. Nobody greeted me with a hello. Nobody inquired what I was looking for. I was clear I had a purchase history but they never looked up my account. The salesperson never offered to measure my foot. The sneakers that I wanted were not available in my size in the color that I wanted. We I asked if they could be ordered, the salesperson just said no. A friend also had a similar experience. I still need the sneakers, but will not be returning again.

Great shoe spot. The guys know their stuff and treat everyone with courtesy & respect.read more

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

Great customer service from Athletic Shoe Factory on Blach Rock Tpke:…read moreBought a mouthguard *last August* and needed the receipt today (3/22) to get reimbursed from the dental FSA, but of course couldn't find it. Just called and in less than five minutes Ian happily found it and emailed us a copy! Amazing!

employee was rude for no reason. just got close to ask a question immediately answered rude, why…read moreare you mad to do your job?

Great place to go to get men's, women and children's shoes. I have been to this store on several…read moreoccasions to shop for myself, girlfriend and grandson and have been able to find an assortment of styles, colors and sizes. The variety is excellent, without a shadow of a doubt you will find what you are looking for and then some. From sneakers to shoes, sandals and boots it is all there. Any type of sock you might want is also available. This place has it all in regards to footwear. Sign up for the membership card and you will get frequent fliers and discount emails to enhance your purchases.

Horrible customer service. 5 workers on the floor and no one greeting. I was looking for help with…read morepurchasing a shoe and they all just looked at me and went on their phones. I was forced to just walk out.

If I could give this review zero stars then I would. This location has by far the worst customer…read moreservice ever! Not only do they not honor 10% discounts for worn display shoes, but their "new" manager by the name of "DQ" who's real name is Daquan doesn't know how to speak to people. When I asked him to write down his district and regional manager's contact information he replied back and asked me "do you not know how to spell the name that I just gave you" in the most rude and condescending manner that I've ever experienced in my life. Do yourself a favor and get rid of him because he lacks the competency of emotional intelligence and customer service. I'll be waiting from my call back from corporate to see how they can fix this issue. Until then I won't be returning back to this location ever!

My family has been shopping here for years. Family owned business, attention to detail, dedicated…read morestaff. Highly recommend.

Great people. Great shoes. Knowledgeable and family owned. I don't see myself shopping anywhere…read moreelse for shoes ever again other than here.

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

Visited midday. Shoe selection was fine. I was looking for a comfortable pair of walking shoes and…read morewas drawn to the store by the brands. Employees were helping others but over the course of 20-30 minutes no one even said, "Hey, we'll be with you in a bit," while running to and fro to grab shoes. It wasn't so busy that I wasn't seen. Had someone just recognized my presence, I would have waited. Not a big deal. Will not return.

After my second visit to Hawley Lanes shoes on April 21st was a disaster Lisa from Hawley Lane…read morecalled me to find out what happened after I left a bad review. I went there today, April 23, 2026 and Lisa was as good as the very first person that I saw in October she helped me with another pair of shoes. She was fantastic. Fabulous. There's not enough adjectives to describe her and I love the sneakers that she helped me pick out. I would highly recommend.

Hawley Lane Shoes in Orange saved the day and helped me discover and deliver the perfect birthday…read moregifts for my friend of 18 years. After searching far and wide for over a year, my gracious friend was able to find the most magnificent colors of two pairs of Hoka sneakers in Harbor mist and ice water. Special thanks to the wonderful staff Mary and Joe. Both are super knowledgeable about fitting the right sneaker to difficult feet. They practice what they preach in their description  "we place emphasis on "fitting" shoes based on the individual customer's needs and educate the consumer about foot health and footcare related products to help alleviate and prevent foot pain and disorders" The selection at this divine store is remarkable but the service is truly the most outstanding feature and makes the sneakers well worth the price. They are adept at tailoring their phenomenal sneakers to any issues you may have with your feet, especially as you get older.

This is a great store. They have some good sports team clothing, workout clothes, shoes, and a lot…read moremore. The service is good. Store is clean and organized. There's a lot of parking.

Great experience all-around; a patient salesperson who answered all of my (many) questions. They…read morehave great tech to match what works for you.

I had an amazing experience at this store. I am an avid gym goer and was looking for a new pair of…read moreshoes. I have always had issues in the past. This store was so cool, they offered complimentary foot scan and do a great explanation of your results. Nicholas helped us so much. He was patient and explained everything well. Me and my daughter ended up buying Karhu sneakers and they were so comfortable. This is definitely going to make my exercise experience more pleasant. Thank you Nicholas! Definitely recommend coming.