Horrible! Risky! They take your money then don't deliver or call you back. Shop is like a ghost town. The showroom which once filled with employees and business is now quiet with doors locked. Buyer beware! read more

Do Not Purchase a Door form this company. I orded a door on 4/17/24 and have receiveved nothing but excuses and BS texts regarding why he cant get my my door. I stopped by and it looks like he sleeps in his office. He couldnt even pull up the original sales order. When I asked him for a refund and made even more excuses. I even contacted the door manufacturer, who said they have not received anything. The manager even told me to request a refund. Please spend your money elsewhere. You will not receive anything he promises. Read all the reviews on this place. read more

I installed my first door frame. I wish I could say the whole process was easy but I have been to Lowe's 5 days in a row trying to find someone to walk me through what I needed and when they continued to fail getting me the right help (if you don't know don't guess and waste my time and money!), when your staff in customer service and each individual department refuses to answer the phone (multiple calls at different times and different departments no answer), when your specialist for installations is booked 5-6 weeks out (um hire more staff!!!), when your cashiers (what few you have) rings up your cart full of supplies and they double scan multiple items but I have a four year old keeping me busy so I know something might be wrong but am so distracted that I can't investigate further until I'm home (hire more competent employees! Side note good news I was able to get refunded a couple days later). Breathe. Finally gave up on Lowe's went to a local place that all they do is doors, explained everything that I have been going through and said all I have for a back door right now is a tarp (not very safe feeling since we have had a lot of issues with trespassers and homeless coming onto our property). The place normally says it takes 2-3 days to get a frame done. They did this for us in 6 hours. I still need to caulk but at least it's not a tarp! Company does not do installations, and for some reason there reviews are not great on yelp but for me they got the job done and we're very helpful. Fircrest Doors, in Tacoma I would highly recommend. (Cheaper than Lowe's too) read more

I liked their doors & service in 2022 accordingly I ordered more of the same doors in early Sep and never saw them. I'm out over $5000. I've been unable to contact the owner Brian - accordingly I filed complaints with my credit card company, BBB, DOL, State Attorneys Office. BBB was unable to get any response. The rest of the complaints are ongoing. I noticed there is now a new web site for them under construction. Consider your self warned. ​ read more

Their communication is simply subpar. Calls are not returned and they don't follow up as promised. While I love the prehung French doors I had ordered, the process to finally get them was painful. Delivery was scheduled to be on a Friday, and we had to make sure someone was at home at all times. When I called 15 min before closing I was told they would no longer deliver that day due to earlier delays and they would deliver them on Monday instead. Guess what --- Monday came and went, but again no doors. I stopped at the store shortly before they closed to learn they had forgotten to put it on their delivery list. Seriously??? While I understand that errors can happen, at least communicate. Not only did they not bother to inform me regarding the first delivery delay and throughout the the process regarding status inquiries, they also wasted 2 full days for waiting around. In addition, I had to make last minute rearrangements with our contractor. Lastly, though painting the doors was done by a 3rd party vendor they used, the paint was all over the glass inserts, and after 2.5 hours, is still not completely removed off the glass. Admittedly, they refunded me the delivery fee and were friendly throughout our interactions, but I don't see myself going back there. read more

Can't get a scheduled date to come out & do a quote on all interior doors. After reading all the negative reviews about Fircrest Door I suppose that's a good thing. Apparently I wasted my time driving into Tacoma a couple weeks ago. read more

The worst do not use this company, I spent thousands of dollars with this company, the rep had to come out 3 times and measure the same job and then wanted me to pay a delivery charge each time for his mistakes. i called so many times, wanted to order 3 external doors and they made numerous appointments and didn't show up. so they lost just short of $10,000 dollars. Find someone else, got external doors at Moss doors and they were wonderful. read more

I wouldn't recommend this place for anything! As a former employee I have seen how unprofessional the owner is. Not only does he spend most of his time at the casino or on his phone he will not call you back. Once you pay your not getting money back! Your orders will take up a year on most special doors and no calls for updates. On top of all that he shorted my last pay check along with other employees that gave there notice. AGAIN I RECOMMEND A DIFFERENT SHOP THAN THAT ONE!!! read more

Friendly, but CHECK THEIR WORK before you get home if it's a replacement door. We own a 1905 American Four Square that needed an interior door replaced. NOTHING in a house this old will be square! I took in the old door for them to use as a template, I called when they said it would be ready, a week later, it was not. Called again the following week, and it was ready for pick up, although it was very difficult to reach a person to confirm that. I picked up the door, pulled over in the Home Depot parking lot across the street to check the dimensions, they were off bad enough that there would have been no way to get this door to work in our home. I went back, they pulled the old door and tried to show me it was correct, they kept lining the top and bottom. I was like, "Look! No matter how you move it, the latch hole is not lining up!" They finally decide it wasn't square and did the repairs while I waited. One guy suggested I reframe the door! WTF? There are 118 years of paint on that frame! They are friendly, okay value ($130), difficult to reach, I had to ask for an invoice, be sure to check their work, but gave me what I needed. read more

We ordered a customized interior barn door from Fircrest almost a year ago. We experienced frustration early in the process but persevered because finding a customized door company here in Tacoma is limited. We had to constantly call them to get a status report and/or prompt them into action. Interestingly, it took only one day after delivery to call us about our bill. After finally receiving the door, they gave us a list of door installers that were booked out for several more months. Yesterday we finally had our door installed. The door itself is beautiful but the width of the door just barely covers the door opening! If you choose to use them, don't be in a hurry and be prepared to micro manage the entire process. Good luck! read more

RUN... they are over priced and when you receive a damaged door or a problem with your order Brian ( the owner) will ignore your calls and not make things right... I wish I would of done my research before dealing with this company because all of the reviews are about the same... read more

Called to ask about a couple interior doors. I explained to the guy that we needed a door that was NOT made in China, he proceeded to tell me that ALL commodities are made in China which didn't make sense so I asked to clarify and he couldn't. Then I asked if they could get doors made in the USA or Canada and he said he had no way of knowing. Well, that's your job to find out what your customer is asking. We ended up going to Pro-Build and they were not rude and answered our questions and we ordered 24 doors from them. read more

very professional when I called, they did not nickel and dime me. after the job was finished they were very polite and very proficient

Let me take you on a 1+ year journey. (Too Long? Short = Homeowner? NOT a priority. RUN AWAY!) June '16 I paid for custom exterior french doors to match a beautiful front door my contractor had made through this company. August '16, my doors were installed (though this took a week and a redo on the company's part as the bolt hole wasn't drilled right in the frame). October '16 I realize that just one month into the rainy season, the bottom of my doors are rotting. I call, and one of the owners (now gone) agreed to come take pictures and assess. Nov '16, he has yet to come despite numerous contacts, and finally says the photos I had texted were enough for him to send to a rep. Lots of contact back and forth between then and March '16 with this former owner telling me about issues, fork lifts ruining my new doors, etc etc etc. When the install week came, this former owner canceled due to being ill. He forgot we were friends on social media, and I instead saw him partying in Nashville... I have my old contractor call the company at this point to "lean on them" a little. Come to find out my doors were never reported to a rep, let alone MADE. Shortly there after this former owner leaves, and I start working with one of the new owners. He has inherited this problem, I will give him that. And I believed back in April '17, that he would be the answer to my problems. He does actually send things to the rep, but things move SLOW. And he was terrible with keeping me informed/up to date. I realize his work is likely busy, but at this point I've paid almost 2k for a product I haven't really received (since it's rotting in the frame). I have to hound the company for updates, as they try to get reimbursed by the door manufacturers, and then the stain shop they use. Neither seems to work out... Long story short after lots of my having to call and hound them for updates, now we are in Oct '17, and I finally tell them ENOUGH. Just give me my money back and we can each walk away. ...The check they wrote shorted me $200. read more

This company is the greatest that I've gone to. They are very professional and local. The owners go out of their way to help us and make sure everything was done with care and to answer any questions we had. I would recommend them to everyone who needs there doors done. read more

If you are a contractor, you might get decent service. As a homeowner, go to Home Depot or Lowe's. Even on a busy Saturday, the customer service and product selection would have been a big improvement over Fircrest Doors. Even when I provided courteous feedback about my frustration, the response was rude. Maybe they don't read Yelp reviews. Do yourself a favor and read these reviews. read more

I don't know how they stay in business... I pre-paid for a standard pocket door instead of getting a less expensive (same) version from Home Depot BECAUSE Fircrest Doors promised a one-week turn-around. I also ordered 2 more doors (no rush) that were promised within a month. Over 2 months later after calls (no return calls) and visits, I was finally contacted that "it was ready." At pick-up, my son was left waiting because "it wasn't ready." 3 hrs later he loaded and delivered for me -- the hardware was missing. Who knows what happened to the other 2 doors and when I took the time to email the manager, I received NO RESPONSE AT ALL. If you want a professional / responsive vendor - DO NOT USE Fircrest Doors. read more

This place is nothing but a joke ..... they lie to all their customers about when stuff will be done and when it's not done by the time they said they will blame everyone else. like the stain shops or the door supplier when really it's just an unorganized company all around. read more

Not the best experience. Ordered just the one door and was throughout the entire experience met with complete indifference on lead time. The lead time quoted from the outset did not include a completely random extended uncontrolled period at "the finishers". Seems this can cover all ills for a complete lack of accountability to the customer or care. Culminating in a promise to have the door ready at their facility from the finishers and then just not bothering to collect it for us. We will do this for them. I won't trouble this company again for any doors and perhaps should just learn to make my own as this is probably more satisfying and straightforward. read more

I'm a homeowner and decided to upgrade all 20 doors in my house including new hardware. I took all my doors to Fircrest Door for measuring to prepare doors to be fitted to my existing casings. I got a good price on the doors and hardware and had everything delivered to my house and unloaded to my work space. I made a big mistake a few years ago when helping my daughter renovate her 100 year old home. I opted to get new pre-hung doors and it was a nightmare matching up existing casings. Measuring your old doors and using the existing casings and jambs will save you headaches and money. Keith was easy to work with and the doors all fit perfectly. These guys know their stuff and do a great job. There are a lot of decisions to make about type of door and style/manufacturer of door hardware. Have most of your decisions nailed down and things will go smoothly. read more

OMG the female that answers the phone is so freaking rude. Plus, she lies on top of that. How she is working with the public is beyond me. How she still even works there is unfathomable. GO somewhere else... really run from that place. See all the other reviews --- it's true. where there's smoke there's fire. read more

I wish I had read the yelp reviews for Fircrest door before I experienced their horrible customer service firsthand. I work with a lot of contractors in my line of work but I've never been treated as poorly as Chuck and Brian at Fircrest door definitely have mastered. I only needed two entry doors ordered, sent to the prefinisher , and delivered with the proper hardware. Seems like a company that specializes in doors could handle something like that, right? It should have been my first clue when I ordered everything including the hardware but when I stopped by a day later to drop off a stain sample they couldn't find my order. They were to give me an eta on delivery within two weeks but when that past and I stopped in they couldn't tell me anything because Chuck who took the order was on Vacation and their computer was down. When I stopped in the next day, the computer was working but my order wasn't in it....back to starting over with Brian helping me this time. After rummaging for 15 minutes through piles of unfixed papers on Chucks desk he found my stain sample and some of my unprocessed paperwork. The clerk entered everything in the computer again and I thought we were back on track but received no call as to the delivery date. I needed this date as the door installer had a backlog and needed to schedule me in. I made another trip to Fircrest door and was told the doors would be at the refinished the next week and once they have them I'd get a call from Chuck as to the date they would be ready. A week has passed from when I should have been called and I've yet to hear anything. I now realize that customer service means nothing to these incompetent folks at Fircrest door and can only hope that someday my doors will show up. Do not do business with this Company! read more

Agree with all the other negative reviews. I have 19 warped/delaminating doors from Fircrest Door. Contractor installed them and we noted they were warped/delaminating. After months of calling; a rep from the store finally came out to confirm they were defective....but after several calls, messages, and emails....NOTHING!! If I could give a negative rating I would! Walk away....NO - RUN from this business. read more

I've purchased 10 doors from Fircrest Door, along with the trim, they were nothing but professional and seemed to have a great deal of expertise. I'm not sure I could have had a better experience elsewhere. I have no reservations recommending them, and I'll be back if necessary. read more

Don't EVER do business with this company. I called CHUCK and gave him several model numbers for doors we were interested in. He said he would call back the following day with the price. A week goes by and I call back looking for my quote. He says, "oh sorry, just a little behind on the quotes but I'll call you back tomorrow with the price." A WEEK goes by and I call back. Guess who answers, good ol' CHUCK. I inquire about the quote again, but before I tell him my name, I ask him what the turn around time on quotes are. He tells me no more than a week. I then explain it's been two weeks and ask for my quote. He now tells me he has never talked to me, he has no quote in the system for me and that nobody at the office has heard of me...?!? Are you frickin kidding me!?!? What type of scam are you running here??? I already let my farther-in-law, who does quite a bit of business with your company, know the level of customer service you provided to a prospective client. He will NEVER be using your company again. I wish I could see the dent that puts in your bottom line! read more

We ordered 4 doors for our home to replace 3 sliders and an old front door. Not one was a good fit. All needed retrofitting of one type or another. The front door was made so that the wrong side opens. Hardware and molding was supposed to be included in the delivery but was not and then we couldn't get what we needed, had to go buy it ourselves. They don't return phone calls. But if you go in, they are a nice group of people but DON'T use them if you are the homeowner- you are NOT the priority. They take your money and you go on the "Pay No Mind" list. read more

Great service, excellent product selection, and REALLY good prices! About 40% cheaper than the big box stores for most stuff and way more options. They stay busy with contractor/builder orders so there may be a little wait, but totally worth it for their professional attention to detail. I've used them for all my interior doors, and have recommended several friends, all with good experiences. This is THE place to go for custom cut doors or for hanging old slabs in new frames. Great selection of trim and hardware too! read more

we bought our exterior door through them, based on a recommendation from our contractor. the door came screwed up from the manufacturer a few times and was caught each time and sent back by fircrest pre-fit. that was frustrating and meant the door was months late, but it seemed like good service that they were ensuring quality, and they eventually rushed the door through their own shop to get it hung quickly. we had it sealed, finished and installed by our contractor. however, a week after it was installed, the veneer started to delaminate - clearly a warranty issue, which they have agreed about. each time we've talked to them about it on the phone, they have been friendly and courteous, but they have never, not once, called back when i have left messages (multiple times) and it eventually took 1.5 months to get them to coordinate getting a warranty tech to come check our door. i literally called them a couple dozen times about this. they've finally come out and agreed to replace the door and were friendly about it, but it shouldn't have been so difficult to get the meeting scheduled. maybe we're a low priority because we're just homeowners and not contractors that will give them a lot of repeat business? maybe the service was only good until the point where we picked up and paid for the door? their inability to respond to messages and follow through to deal with the warranty issue was unprofessional. maybe we should have gone through gray lumber instead. read more

I purchased a french door from them years ago. Not knowing exactly what I needed, I figured I would avoid the box store and go to a local expert. WRONG. When we first patronized the store, we stood there for about 3 minutes (only ones in the small shop) while the gal behind the desk continued doing work on her computer even though it was obvious we were there. Finally, they told me dimensions to get and I returned with them along with a small sketch to be sure I made the correct measurements. 3 weeks later I get a door that was 3/4" too big. After arguing with them for 1/2 hour, I ended up leaving with no return unless I pay a tremendous restocking fee. I may as well have just ordered from the internet! Fortunately I was able to sell the door to a contractor friend for a $100 or so less. I ended up across the street at Home Depot where they were excellent, did a special order, guaranteed their fitment and quality, and I think I got a better door for about 20% less. As a small business owner myself, I understand the benefits of dealing with local, small firms and that sometimes, price is not everything. I was flabbergasted at the way my wife and I were treated and the lousy policies this store upheld at this place. read more