Recenty had water fill valve installed on toilet at a cost of $442.00. Checking with knowledgeable sources indicate that this was over twice the normal cost for such work, and we feel a rebate is in order. [[HIGHLIGHT]]Where do we go for satisfaction?[[ENDHIGHLIGHT]] Tom R. read more

After reading the last 6-months of reviews something has definitely changed at Fire &Ice. They used to be reliable but seems they are not anymore. [[HIGHLIGHT]]Had an appointment that was scheduled on April 6th for May 12 between 11-3. Got several texts confirming the appt. Get a text this morning that it needed to be rescheduled due to a lack of technicians.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I called the # to reschedule they stated they could reschedule me after June 23rd.[[ENDHIGHLIGHT]] We pay the monthly fee for service and priority, doesn't seem that means anything anymore it used to. Something has changed, probably a greedy owner not treating employees properly or a manager not understanding how business works and only wanting to work on emergency higher paying jobs. Unfortunately there were one of the good HVAC companies in the area. Find someone else they will only disappoint. read more

[[HIGHLIGHT]]Simply trying to schedule seasonal maintenance for a 3-yr old HVAC unit they installed should not be this hard and take so long.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Originally scheduled annual maintenance service for 3/13/2026. 3/13: F&I texted to reschedule after 3/23; new service date- 3/25. 3/25: F&I texted to reschedule after 4/6; new service date- 4/16. 4/16: F&I texted they "truly do apologize for any inconvenience" but had to reschedule again, after 5/22; new service date- 5/28[[ENDHIGHLIGHT]]. 5/10: F&I texted to confirm 5/11 appt, which I never scheduled. I confirmed it, being flexible to meet the company's needs. [[HIGHLIGHT]]5/11: No technician arrived; no communication from F&I.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]5/12: F&I said technology probs prevented the confirmed, unscheduled visit; proposed service after 6/10 and promised a free furnace filter for the inconvenience.[[ENDHIGHLIGHT]] I did not reschedule, hoping the 5/28 service date was still on. 5/28: A technician finally arrived and tried to up-sell services, saying a paid monthly service contract could prevent rescheduling. Also, no courtesy filter. [[HIGHLIGHT]]6/22: F&I texted to confirm service on 6/23. I called F&I to cancel the never-scheduled service for 6/23 and explain my continued frustration with lack of customer service/communication. I was told someone from management would contact me. 36 hours later, no response[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Over the past 2 months, I reached out two other times, by email and website, with no response. Frankly, I expect nothing from them.[[ENDHIGHLIGHT]] Quality product, service excellence, customer care sold me on Fire and Ice. I also understand the priority of customers who need to have units replaced can cause a need to reschedule routine service. But 4 reschedules? And then scheduling a visit after service is complete? How is that acceptable? www.indoortemp.com states: Columbus Ohio's Most Trusted Residential Service Contractor. Another online review of Fire and Ice states, "Trust is a funny thing, it takes time to build it and about 60 seconds to lose it forever." Would you trust Fire and Ice? I no longer do. read more

Quoted us at double the price to install the exact same system as another installer. [[HIGHLIGHT]]Their AI chat bot did not believe this.[[ENDHIGHLIGHT]] read more

I chose this company for my furnace and air conditioning needs because they are a local company. I have used them for about 15 years and have been happy with their service until recently. Since the original owner sold out, their service has gone downhill rapidly. My recent experience with them was absolutely the worst service I have ever had from any company. [[HIGHLIGHT]]In the past there was always someone local available but when I called late Friday night, because the new furnace they installed 4 months ago would not turn on to activate the air conditioning, I spoke with someone at a remote call center, explaining to them that I am on oxygen and have a difficult time breathing if it gets too hot.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was told they would submit this as an urgent request. Then I received an email confirmation saying it was scheduled for Monday. So I called again and went through the whole thing a second time. Again I was told it was scheduled as an urgent request. And again the email said Monday.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called early Saturday morning hoping to talk with someone in the office but again went to the remote call center. When I told the guy what I had gone through the night before he said I had talked with AI, not a human person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He said they were only able to schedule for Monday through Friday and were not able to send any requests or other information to the local office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He then scheduled me for 12 o'clock that day. No one was here by 1 pm so I called for an update. I got AI again and was told I was scheduled for 11 am to 3 pm. At 4 pm I called again and got the same results. Okay, so it's 4 pm and they are saying I'm scheduled from 11 til 3.Huh???[[ENDHIGHLIGHT]] Finally about 4:30 I got a message from the tech that he was on his way. By 7 pm he had diagnosed and repaired the problem. Needless to say I am very upset with the way this company has decided to treat their customers and when my new furnace goes out of warranty I will be looking for another local company. The previous owner was very customer supportive and had actually come to my house one time when one of his techs wasn't available at my scheduled time. HE NEVER LET HIS CUSTOMERS DOWN! [[HIGHLIGHT]]Apparently they use A1 now to respond to reviews also. This is the response I got from my original Google review, which appears to have been deleted.[[ENDHIGHLIGHT]] "Thank you so much for your 5 star review and excellent feedback! Here at Bassett Services: Heating Cooling, Plumbing, & Electrical - Arlingate Ln, we are all about delivering an outstanding customer experience from the first moment you call us to when our guys arrive on time, and every step in between. We're so proud to display 5 star service! Please keep us in mind for your friends and family- we have a referral program where we send you $50 for every customer you refer! We look forward to the opportunity to serve you again in the future! Respectfully, The Team at Bassett Services: Heating, Cooling, Plumbing, & Electrical - Arlingate Ln" read more

Good Morning. I do not like posting bad reviews, however, in this case I think it is well deserved. [[HIGHLIGHT]]I called Fire and Ice on 4/26/2026 to have an electrician give a free estimate for fixing my homeowner special electrical work (ceiling fan issue). The dispatcher was nice and accommodating, telling me she would have a technician come out the next day.[[ENDHIGHLIGHT]] Monday May 27th. I came home from work on that day and waited. The technician showed up as scheduled, started diagnosing the issue but could not identify the issue. After an hour or so of trying to diagnose the issue, he went out to his truck to make a phone call. After about 30 mins of being on the phone, he came back in and said more extensive diagnostics would be needed and he wanted to go over the price with me. He stated the extensive diagnostics would be $769.64 and would include installing my ceiling fan. I gave it much thought and finally concluded that I would pay the stated price because I was tired of messing with it, and I proceeded to pre-pay with my Citi Bank Credit Card, trusting the job would get done. Well we scheduled for them to come out that Thursday, April 30th at 4pm. Fast forward to Thursday, April 30th. [[HIGHLIGHT]]I came home from work early at 3pm and waited for the technician to arrive....6pm rolls around and I decide to call and get an ETA. Automated recording said I was rescheduled for May 5th. No text, nothing.[[ENDHIGHLIGHT]] I called them and they proceeded to tell me they texted me and rescheduled for May 5th. I told them I would rather just call another company and get the work done sooner. [[HIGHLIGHT]]The dispatcher didn't seem to like that and told me he could get another technician out to my house at 4pm the next day (May 1st). Again I agreed because I already pre-paid $769.64.[[ENDHIGHLIGHT]] Fast forward to Friday, May 1st. Early in the day I received a text saying I was scheduled for a technician to arrive today so I thought today would go smooth. I was completely wrong. [[HIGHLIGHT]]I come home from work at 3pm leaving work early once again, waiting on the technician. 5pm rolls around and I text back to get an ETA. They responded back with a link to track the technician, and it showed the technician was 2 miles from my house at the exit ramp and an ETA of 5 mins. I wait an hour an 15 mins and decided to call the dispatcher.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He said he talked to the technician earlier, and the technician was driving from about an hour out, and he would reach out to the technician and call me back with an update. Well surprisingly he called me back after about 20 minutes and told me there was a mix up and they texted me telling me the technician could not make it that day and they needed to reschedule for May 15th!!!. Well again, I never received a text stating that.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I proceeded to ask the dispatcher why the link that tracks the technician showed him 5 minutes from my house. He then paused and said "I dont know why it would show that".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then asked him if the technician tried to text earlier that day to tell me they have to reschedule for May 15th, why would they send me a tracking link that showed the technician 5 mins away from my house with an ETA of 5 mins. Again, a long pause.[[ENDHIGHLIGHT]] He then told me he can get another technician out to my house the next day(May 2nd). I didn't even let him finish his sentence before interrupting stating I would like to initiate a refund for my pre-payment. The dispatcher said he completely understands and said he would get it to the manager for refund and he would be in contact with me every step of the way. *crickets all week from him* I have called Fire and Ice a total of 8 times since then trying to initiate a refund and I keep getting the same answer from at least 4 different people saying "I'll add this to the tasks for the account". I have submitted a very detailed dispute with Citi Bank Credit Card site, and I will be posting on all sites with reviews until this is resolved. I would much rather other people be well aware of my horrible $769.64 experience with this company before they do any business with them. It is partially my fault for pre-paying for services in good-faith, however, it is horrible business practice to make people chase down refunds for services not provided. [[HIGHLIGHT]]It is clear this is common practice for this company because they clearly sent me a false tracker for the technician and they did a 180 on the same day saying they rescheduled.[[ENDHIGHLIGHT]] If they rescheduled, why would the technician drive in my location and text stating the technician will be arriving in 5 mins? I really hope this story helps someone with making the decision whether to do business with this company. Proceed at your own risk and good luck. Have a blessed day. read more

On September 15, 2025, we contracted with Bassett Services to install either a new hot water tank or a tankless water heater. They recommended the tankless unit. After installation we had noises, vibrations, extreme wait times for hot water, and the complete loss of hot water two times. Eventually, on October 22, 2025, we asked Bassett to remove the tankless unit and install a traditional water heater, forced air vent and a recirculating pump, which they did. However, they charged us the same amount for the hot water tank as they did for the tankless. Because of previous estimates there should have been a $2000 less cost. [[HIGHLIGHT]]After several calls to the company, we NEVER did receive an itemized bill for the final installation and equipment now in our home, nor a return phone call from the manager.[[ENDHIGHLIGHT]] We are very disappointed with Bassett Services....now called Fire and Ice. read more

[[HIGHLIGHT]]I had an appointment today for a 10-1 window. Np one showed up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called their number and talked to the reps 4 times.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It is now 7:00pm. Still waiting, still no phone call with an explanation or an ETA.[[ENDHIGHLIGHT]] read more

I had a service call for a vibration, tech came out when promised and diagnosed a induction motor bearing going bad and had to order the part. No problem, until the second tech came out to install. After he completed this work he proceeded to "inform" me that I needed a new thermostat $500, and air purifier $2900, and a surge protector $660. Funny how the furnace (5 year old Carrier) was installed by there partner company and now they did it incorrectly. If you dont know a thermostat costs about $45 and installs in less than 15 mins, how do I know? I just installed my own 7 years ago. As far as the other items blatent upselling for greed or commission. I called the my original installer to let them know their partner, Fire and Ice, will not be permitted in my home again. Oh I must have forgot, while doing the install of the induction motor somehow he took a picture of my hot water tank and "informed me" I need a new insulation wrap. I didnt catch the price of that as I could not hit the delete button fast enough. Trust is a funny thing, it takes time to build it and about 60 seconds to lose it forever. I can only say that I am glad it was my spouse who first heard this nonsense as I would have thrown him out and not paid them a cent. read more

I recently interviewed for a position that was a perfect fit per Cynthia.they ask me to take a personality test. I advised all parties I did not do well on these test. These test are heavily flawed. They said I needed to take it, so as a great candidate I took it under heavy speculation. I did not do well so big surprise they MOVED IN A DIFFERENT DIRECTION . I'm just saying these test are designed to cover the HR DEPARTMENT from being accused of a bad hire, they are not designed to get the best candidate they are designed to cover HR ASS. read more

I was a new customer trying to get maintenance on an air conditioning unit. [[HIGHLIGHT]]Fire and Ice gave me a five hour window noon to 5pm for service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At 3pm I tried phoning, and got no one, was put on hold, I called bavk multiple times, finally got to live person who assured me he would have dispatcher communicate with me about when we would get service. Never heard from them again, I called again several times-- left a message with no response[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]At 5:35pm I heard from tech Gabriel that he would be at our home in thirty five minutes![[ENDHIGHLIGHT]] I explained that this was totally unacceptable and I would no longer require services from Fire and Ice. [[HIGHLIGHT]]Even if a company has phone problems, they individually could have phoned clients to alert them.[[ENDHIGHLIGHT]] And a six and a half hour window is not professional-- do I want some exhausted tech to come after hours??? No! Bad business-- cross us off your list! Cynthia S, read more

I had a furnace and water heater put in from this company. The water in bathroom is lukewarm which they said they fixed And the furnace. They lied about ever little thing. They said they could work with my new nest thermostat. LIARS!! I an very ill and need to control heat and cold. [[HIGHLIGHT]]Tech online was soooooo rude and basically said fuck you to my concerns.[[ENDHIGHLIGHT]] Alsi woulf not give his name which is soooo sketchy. I would never recommend this company to anyone. They totally screwed up our lives. No stars if I could give that rating.​ read more

I'm not sure what has happened in this company but my rating has dropped from 5 stars to 1. [[HIGHLIGHT]]Last week I called multiple times to try to schedule a service call. Repeatedly, midday, I got a recorded message saying the office was closed but gave instructions in the event of a "plumbing emergency"[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I sent an email to the company informing them of the issue and indicated I wanted to talk with someone about scheduling. I got no return message.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Yesterday I called, waited over 6 minutes for someone to answer and was told someone in scheduling would call back. No one called.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called again this morning at 8:30, explained the situation and was told they would pass on my message and would request a call back before noon. No one called.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called again 8 hours later and for the third time I had to leave a message asking for a service appointment. No call back so far.[[ENDHIGHLIGHT]] If I was in the market for a new furnace I would definitely steer clear. Sadly, I committed to Fire and Ice service when I purchased the furnace. I have recommended this company to multiple people and regret it now. read more

thank you, again fire & ice. new water heater install was wonderful. Your service professionals are always courteous and friendly, they do a great job and always leave the work area very clean. I would recommend them for all you heating and cooling needs. sincerely, diane grossack read more

On Jan 21 2024 Called At 6 am I got The Call Center Ask If They Could Send Technician out well did not get a call back I did Just Get Out Of The Hospital With A Surgery to my heart a 5 by pass We had No heat in the house that day, Well At 11: 30 did get a call back saying they would not make it out today the 21st of January I Was Planning On Buying A new Furnace and Ac from them . But When This happen I would not recommend them to anyone Sorry!!! read more

They might be good at installing a/c and heating units but it's stops there. They're unreliable, disorganized and poor management. Their maintenance plan (a monthly fee) is to keep up maintenance on units to help prevent loss of heating or cooling. But once AGAIN we are without air conditioning and it took 5 WEEKS before we saw someone from their company come out to look at our unit!!! We're now almost two months out since our initial call for service and still no air conditioning and lack of communication. read more

Scheduled an on-line appointment for furnace repair by selecting what the calendar indicated was an available time. Received a call later indicating they had no open slots that day but I could either get another day or pay the elevated fee for after-hours service (which I did - it was cold outside). The gentleman they sent was pleasant enough and although he took forever, he replaced a part and left. Unfortunately the new part didn't last through the night. Did the same thing to schedule a return visit only to receive another call (10 minutes before they closed) that no spots were open for the day I selected and I should call the next day to get on their calendar. This surprised me since I had taken advantage of their "Gold" service which indicated priority scheduling and same-day service for repairs. Of course I called someone else that was a bit more responsive and - you guessed it - they indicated the replaced part had nothing to do why the furnace wasn't working. It was a clogged drain. I'm out a few dollars but at least now I know to go elsewhere for a company that actually cares about its customers. read more

They did a good job with the install, but calling a year later for service and I never get a call back. I called Bryan Carnahan several times and left messages. No call back. I even called the office directly to receive a call back and ... nothing. The product is working fine but if you want follow up service, best to find someone else. read more

We had Fire and Ice install a new air conditioning unit for us last summer. The sales rep did a great job explaining everything, they had a lot of options for packages and things to fit most budgets. The workers were nice and courteous. We referred my mother in law to get her furnace replaces later that same year and were both supposed to get gift cards for the referral. We got ours, she never got hers. They almost immediately started a promo where you buy the a/c and get the furnace for free. That would have been really nice to know, we would have most definitely waited and done that deal, since I'm sure the furnace will be next. I'm guessing when that happens, we will call them to get an estimate and weight the options with them. read more

Having sought estimates for a new home furnace, and air conditioner from several businesses, we chose Fire & Ice based on price, the Trane systems offered and the honest, low pressure salesmanship of Chris. With the plan set, we were able to schedule install within days. On instalation day (May of 2016), their professional technicians Ken, Alex and Chuck arrived on time and were respectful of our home. They worked efficiently and with clear knowledge as they answered questions from my father, the talker. Chris' follow up visit taught us how to use the smart thermostat and ensured we scheduled an energy audit with Green Solutions for an AEP rebate, as well as a final inspection with the city of Columbus. Both have passed. With these employees as representatives of the company, we feel confident in their work and would certainly recommend Fire & Ice. read more

NEW UPDATE (June 2017): After reading through my own update from a couple of years ago, I realized that this review deserved to have more than one star added. In addition, the company now works with Eco Plumbers, and we had an excellent experience with them when they installed a radon remediation system for us (this was about a year or two before they became part of Fire & Ice). UPDATE: After what happened below, I spoke with the service manager, who was very professional. She listened to what happened, spoke with the company owner, and called me at 8:45 the next morning to let me know that the company would refund the charge for installation of the evaporator coil. I do not believe that this story is representative of the work that this company can do, and their reaction (very professional--I did not become angry, and they did not become angry or defensive) showed me that this is not a bad company; in fact, it seems to be a very professional company. We had a bad experience, but the company's reaction to it was exemplary. read more

We appreciate the time Roger spent with us explaining our options in heating and cooling our 3-story 1931 house more evenly. He is very knowledgeable about houses, HVAC, rebates ... and he's a super nice guy, the kind of person you want to do business with. We went with a different company due to reasons specific to our situation, but many of Roger's ideas improved our new system. To improve air flow on the second floor, the other company planned to install a small cold air return, but Roger pointed out it wouldn't be enough to balance all the supply ducts on the second floor. Moreover, the modern HVAC system, properly balanced ductwork, and the Mitsubishi mini-split we are getting to heat and cool the third floor would greatly improve comfort on the second floor. Not putting in that air return saved us $350. The other company had presented the Trane XV95 furnace as our best option, but Roger told us about a new model, the S9V95. The new model is shorter, allowing for a taller array of cooling coils in the plenum atop the furnace. Both furnaces are the same price. When we told the other company what we had learned about the SW9V95, they agreed it was a better unit for us. If you're in the market for heating and air conditioning equipment, you could not do better than to have a sit-down with Roger. He really knows his stuff. read more

September 2020, I started hearing an intermittent noise from the heat pump. I provided as much detail over the phone emphasizing on the "intermittent" and later had provided audio recordings. A visual check was performed October 2020 (plus I was charged $89) with no outcome because the noise (error) was not present at the time (even though I provided audio recordings). Very same day the noise returned, I mentioned and requested F&I there has to be more to be done to avoid this getting worse. In the end, even when things are intermittent there has to be extensive diagnostics to be done and/or follow up with subject matter expert within the company (having audio, description of symptoms, etc.). After several phone calls and emails, I started sending actual videos and more details (again, I am not an HVAC tech) but did my best with specifics (times, conditions, noise present, noise not present, etc.) including my concerns diagnosing this to avoid getting any worse. After several exchanges, the agreement was they would send a subject matter expert / experienced technician during my upcoming November 2020 annual tune-up. On the tune-up/maintenance day (first week of November), F&I sent two technicians but the problem was one of them was in training and the other just got out of school within the month. It is not the two techs fault not finding anything since they are not experienced, but this is another continued instance F&I failed even though I had made several requests (providing detailed emails and audio/video evidence). Some of the emails I sent to them included verbiage asking them "...let me know what I need to do to help you guys diagnose this issue before it gets problematic or causes a break condition". Again, shouldn't come down to the customer basically asking many times over for help after being a 10+ years loyal consumer (including the annual tune-ups). Several more phones calls and emails later (with more video evidence and details scripted), a service/technician manager was scheduled (last week of November) to finally take a look (this would be a 4th/5th person). This person's assessment was there was a specific device failure (reversing valve and/or compressor) failing intermittently. Again, started discussing with them 2+ months ago regarding this intermittent failure and it was starting to get worse. The suggestion was to order the parts and try to schedule an appointment for replacement which was ~$2.5k and unclear on scheduling. January 2021 - Yes, this went on onto the new year because of their holiday scheduling availability (we were available always to get this done, especially with kids and one on the way). Our priority was to get this rectified ever since we started asking (basically begging) for help since late September/Early October 2020. In the end, the technician (I appreciate the this technicians honesty) and discussion resulted in the heat pump no longer to be serviceable (not recommended to replace the single device) and to instead replace the whole heat pump (which will require furnace replacement too even though that had no issues). Since the cold temperatures came early fall, we had to run on the furnace mainly to avoid damaging the heat pump more - only to be informed the heat pump can't be fixed any longer. This turned from a customer request proactively asking/begging for help on a "intermittent noise" to Fire & Ice recommending a full HVAC replacement upwards of $10k+. As mentioned, this initially started well. After 5yrs the services/tune-ups were about 50% above par. And final nail in the coffin was this holistic failure from ownership/management because even though they couldn't figure this error for months - they easily explained they can have a full HVAC replacement (~$10k+) within the week. How convenient a small error which could have been avoided turned into such a fiasco. I did in parallel contacted a couple HVAC companies, to an extent they understood the noise just through verbal discussion. One company (Five Star HVAC) even went further indicating, this would have been escalated immediately through their team until diagnosis was identified plus they have a group of partners throughout Ohio to rely on subject matter expert knowledge (if a diagnosis is not immediately identified). Basically, I went against my better judgement to support this small business that was less than 12 employees back then and now they are much bigger not taking care of their loyal customers. It costed us time/money and they did try to give us a "coupon/discount", but it still remained near the $10k costs. I don't expect an HVAC system to last forever, but just over the 10yr period to have full failure after performing all the Fire & Ice requested annual tune-ups/maintenance by the company (which each has its own annual costs) this is just unacceptable. Hire them at your own risks, but view their negative reviews before you do. More info on my review via Google and AngiesList. read more

Hired them out to do an entire AC rep lament of the unit outside and part of the stack inside with the furnace and all new lines. With in the first 5 weeks from it being installed, me being out of town 2 of Jose weeks they had to come out 5 times for issues. From knocking of duct work and crushing duct work, to not sealing everything and not fully charging the system with Freon. They have only 2 things going form them, 1. They use Trans products and 2. they are very nice, but that is it and that is the only reason they are getting 2 stars and not 1. When I have to do the rest of the furnace I will be looking elsewhere. So if you don't mind a quality product with low end service call these guys. If you know anyone that does better service please let me know. read more

Just had my HVAC system installed in my apartment at Sawmill Commons... Installation crew tracked jagged shards of metal onto my carpet and left it a mess. Totally disrespectful and unprofessional!!! I'm moving into a new house soon and will NEVER use this company. I'm currently contacting friends and family on Facebook to warn them away from this 3rd rate amateur outfit. If your home is getting serviced by them, DO NOT TAKE YOUR EYES OFF THEM! read more

I have used Fire and Ice to service my hvac for about 3 years now. Their service plan is $25/month and includes an early winter tune up for your furnace and spring tuneup for your a/c. Their service plan is convenient because they actually call you to schedule once it's time for your tuneups, and prioritize you if you ever happen to need their emergency services. I also had a sales consultation a few months back as the home I just purchased had an older hvac system. I was upfront with them from the start that I would not be ready to make a purchase that day, and that it may be a year or more before I was ready. My sales advisor, Bryan, was extremely understanding and very accommodating. He took the time to review my current system and provide me a detailed estimate to update. He did not try to over sell me anything and explained that I didn't need to go above and beyond a standard system for my home. My only issue that I have ran into with Fire and Ice is when I've called and reached their call 24/7 call center. They can't really do much in terms of customer service, and will typically just take your name and number, but apparently never pass the info along as no one usually calls me back...the best bet is the call during business hours and try to reach one of their actual customer service reps. Not a huge deal, but my only reason for 4 stars. Outside of that, their service and sales advisors have been prompt, professional, and helpful all around. read more

The $79 for $119 deal is a false advertisement and does not apply to all services, only repairs, according to their service representative. Careful when booking. read more

Could not do same day service. Replaced our air conditioning fan motor just over a year ago and would not do anything for us-"it's on us, not their problem because it isn't under a year". It took a yelp review for them to actually offer diagnosis and replacement for their mistake read more

We were initially really happy with our new unit, and with the customer service experience. A few months later, the A/C went out. We found out a family of mice had moved into the unit and chewed through wires. I feel like our warranty should have covered the repair cost. Or else, the service people should be informing customers that this can happen. We found out we can buy a shield that will protect against this, but Fire & Ice knew nothing about it - we researched it on our own after the fact. For a $10,000 heating and cooling system, it shouldn't have happened to begin with. The worst part about it was the rude, condescending customer service. I did not deal with them, but overheard the phone conversations. They really upset my husband with their bad attitude throughout the whole ordeal. They promised us two days in a row that the part would be in and they would be out. My husband took a day off work to deal with it because they swore it would be that day, and then no, the part wasn't in. This was the *second* day that they had stated the repair would be done. My husband had no choice but to believe them this time and stay home for it because I was out of town. They then got angry and insisted that my husband was wrong, and that the part was just coming in that day. I get that Fire & Ice were waiting for the part to come in, but THEY made the guarantees. THEY had the miscommunication. THEY should not state that the job would done two days in a row when it's not true. My husband is an easygoing person. He rarely gets upset by a bad customer service experience, so I know that this had to be pretty bad. I was here with the service person today. He was very nice and apologetic, even though I didn't blame him. The service people (the ones doing the work) have always been good. That's why it surprises me that my husband had such awful customer service. I even heard him say multiple times that most of the fault lies with Trane (the part supplier). These rude customer service staff made a bad situation worse than what it had to be. It was almost humorous how they proclaimed the mice to be an act of God and acted like we shouldn't be upset by it. This "act of God" didn't cost THEM $2400, or else I'm sure they wouldn't be praising this miraculous event. Maybe these crabby women should become nuns and take the mice with them (churchmice!). Definitely takes me back to my Catholic school days. read more

Not impressed. They were on time, and courteous, but the technician seemed a little unsure about what to do and then said that he had to order a part and call me back when it gets it in and get it installed. I never heard back from them?? I called them after two days and the manager told me how sorry she was and said that the order was never placed. For how many places there are to go with these days I told her to forget it, I'll call someone else. The other company came out the same day and fixed the problem (not having to replace any part). read more

The people couldn't be nicer. Unfortunately, after sales service has been less than stellar. The Trane thermostat they said was worth the $200 (over the free one I could have had with the new furnace) worked exactly one week short of one year. Go figure. We've made three calls to try to get service and on the last one, they told me there was unfortunately no record of the first two, before the one year warranty ran out. So, let the buyer beware. read more

STAY AWAY! I am very disappointed with this company on several levels. We had a new furnace and A/C installed. The price was competitive with other companies, but we selected Fire & Ice based on positive reviews and the company's reputation. After installation, we began to notice a loud thumping noise from the furnace, and our heating bills were higher than previously. This is not based just on the cost of natural gas; the usage increased quite a lot. The company promised that our new unit would be more efficient. They were wrong. We had service people out here 3-4 times, and they were unable to resolve the problem. Finally, when I mentioned that a salesperson from another company told me that the unit needed to be lifted up, so that air could enter from the bottom, the service tech agreed that it had been improperly installed. It was very clear based on reading the installation manual. I cannot believe a large company would mess up something as basic as this. They either do not know what they are doing, or they tried to cut corners during the install. Well, they presumably fixed the problem today, but the company is doing nothing to make us whole for 1) our elevated heating bills, 2) the undue wear and tear on our furnace due to bad installation, or 3) our time in dealing with all of this. We discussed installing a humidifier as well, as a way of making us whole. The company's handling of this situation was also exceptionally poor. First we were quoted a unit "at cost," to make us whole. Well, it took 30 seconds and google to determine that they quoted me $495 for a unit that retails for under $300. After I called them out on this, they agreed to the $300 price. Apparently by "at cost," they meant "including labor and a fat profit margin." They then showed up today with a different humidifier, one that retails for $158. So not only did they lie about "at cost" twice, but they also proposed to install a humidifier that was obviously insufficient for the home. The salespeople and technicians are perfectly friendly and seemingly professional. All of my interactions with them have been good. However, they apparently think customers are utter idiots who have never heard of google. Even when the company is clearly in the wrong and is trying to "make it right," they will apparently try to lie and overcharge you every time. Please stay away from this company! They are terrible. read more

I went looking for another heating and cooling company after various unresolved issues with Atlas Butler. I quickly realized Fire & Ice wasn't the one to choose after seeing several neighbor's systems that Fire & Ice installed and the constant issues they've had them. read more

I had an estimate done on Friday (9/30/16) for the purchase of a new air conditioning and furnace from Roger. While I was pleased with Roger, he did not tell me about the Trane Instant Scratch Off rebate offer. I spoke with another local company that told me about it and I scratched off 800 dollars off my purchase allowing me to get the set I wanted rather than settling for the pair I didn't want but could afford. I recommend Fire and Ice as long as they are honest about the customers potential savings. Thanks for your time. read more

It is ironic that I hired this company to tune up my furnace and discovered that after spending little time he left claiming that he did all the 20 things he listed in the invoice. Guess what, after finding out that he didn't do what he had listed and burners are dirty still although he listed them as been cleaned I complained and they offered to send someone else, no apologies or acceptance of responsibility, I refused and didn't want what they made it sound as doing me a favor. I had hired another company just like the 1st review here who spent close to an hour checking things out and taking the burners out and cleaning them with running water, as well as vacuuming the entire unit on the inside. DO NOT GET TAKEN BY THIS COMPANY, the owner didn't even call and apologize. I Feel bad for those individuals that will not check the work done after this company leaves. Plus the guy wanted to charge me over $225 for an ignitor that I bought locally and replaced for $23! Customer beware! read more