Offensive and Unprofessional Service by Pedicab Owner, Justin S. Galbraith
My recent experience with Pedicab, owned by Justin S. Galbraith, was nothing short of a nightmare, and I feel compelled to share my story as a cautionary tale for anyone considering their services. I want to preface this review by emphasizing that the following account is based solely on the unprofessional and offensive behavior exhibited by Justin Galbraith, the owner of The Fire Pedicab, which is legaly registered as Burma Rides, Inc. with a mailing address of, 41 Orchard Dr., Brightwaters, NY, 11718.
My wife and I were excited to explore Fire Island, Kismet, and decided to take a pedicab ride from there to Robert Moses Field 5. Unfortunately, our experience was marred by the reprehensible conduct of Mr. Justin Galbraith, the company's owner. After our ride, as we were departing the pedicab, Mr. Justin Galbraith, rather than engaging in polite conversation or ensuring we were satisfied with our journey, chose to hurl a deeply hurtful and inappropriate insult at us.
Mr. Justin Galbraith, in a shocking display of unprofessionalism, yelled out to his driver of the pedicab (who was a very nice young Latin American man), "Looks like you need to get an axle fixed because it blew out!" It was glaringly evident that this comment was targeted at my wife's weight. Such a comment is not only offensive but utterly unbecoming of any service provider, let alone one that deals with the public.
This kind of behavior is completely unacceptable and demonstrates a complete lack of respect for customers. Regardless of whether or not my wife is overweight, such personal insults have no place in any professional interaction. It was not only humiliating but also left us feeling disrespected and degraded.
I urge potential customers to think twice before considering Pedicab, owned by Justin S. Galbraith, for their transportation needs. A company that condones or permits such behavior from its owner, Justin S. Galbraith, does not deserve anyone's business. My intention is not to discourage people from exploring beautiful Fire Island but rather to caution against choosing this particular service, unfortuniatly this is the only company that provides this service. Clearly, an alternative to Justin Galbraith's insult service is needed.
In conclusion, Justin S. Galbraith, the owner of Pedicab, and his offensive comment not only ruined what should have been a pleasant outing but also exposed a glaring flaw in their professionalism and customer service. I would strongly advise potential customers to explore alternative transportation options on Fire Island to ensure they are treated with the dignity and respect they deserve.
Thank you for your consideration,
Steven Robins read more