Our PIV valve literally froze up and we were not able to open or close the valve with the crank on…read moretop of the valve assembly. Leon made short work of this project and was out the very same day I contacted them to mark the ground for 811. As soon as the surveys were completed Leon scheduled the work and had it completed in less than 2 days. Great communication and great workmanship. They even came in under the estimated cost of repairs. CFP&S will get future business from me.

Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I had an incident at my home that required repairs. BOFP is/was an approved vendor…read more When I called them, the rep said I should have had the repairs done immediately. It took them 2 weeks to figure out that they didn't have the capacity to do the job...2 weeks!?!?!?!

They came out to do an inspection. They said that everything was great. I called them to get a copy…read moreof the inspection report. They don't have any records of having done an inspection big red flag. Also, my neighbors had an inspection and now one of their sprinklers is leaking. It was not leaking before the inspection. There was no comment about a leaky sprinkler when they did the inspection so it would appear that it's from manipulation during the inspection they refuse to fix it claiming it was like that before, but it was mentioned in their inspection report..

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Amazing team. They came when they said they will. Produced all the required papers work for the…read morecity. Designed a budget friendly system and deployed it. FYI passed inspection on first try :)

If you are looking for a reliable and professional company look no further. They are awesome to…read morework with and they are able to provide service quickly. I always receive outstanding customer service and will continue to use them as my provider for fire protection

I would highly recommend Edgar and Bayview Fire Protection. He accessed the situation with my fire…read moresprinklers over the phone and made an appt for the next day. He communicates well, showed up on time, worked clean and repaired my issue at a reasonable price. Five Star Service

If you're looking for anything fire sprinkler or fire protection related, Edgar at Bayview Fire…read moreProtection is your guy! We ran into an unexpected surprise during a small home remodel in San Jose -- we were suddenly told we needed a new fire sprinkler system. After calling a couple of other sprinkler contractors, both told me I'd *have* to upgrade my water meter, which San Jose Water quoted at around $18,000. :O Then I found Bayview Fire and spoke with Edgar. I sent him our building plans, and he personally came out to the house to take a pressure reading off our hose bib. He double-checked everything with his Designer and confirmed they could make the new system work with our existing ¾" water meter. No upgrade needed- which saved us a huge amount right from the start. The design was turned around quickly and approved without issue. Edgar made sure to plan ahead, knowing our tight timeline, and even scheduled the inspection in advance so that once the work was done, we could immediately move forward. His attention to detail and sense of urgency made all the difference. The pricing was very fair -- especially considering the money he saved us, the speed of the job, and the professional service. Thanks to Edgar and his team, we were able to finalize the project and avoid further delays caused by an oversight in our architectural plans. I also own a few small commercial properties around Silicon Valley and have since started using Bayview Fire for all our sprinkler testing and inspections. Couldn't be happier. If you want honest, knowledgeable, and responsive service call Bayview Fire Protection. Edgar is the real deal!

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

Outstanding communication and service! I am a mobile food vendor and needed my fire extinguishers…read morecertified asap, so I had contacted FIRESHIELD thru Yelp requesting a quote on a Tuesday evening and got immediate responses from Aaron (who I assume is the owner), and a technician was able to come to me first thing at 9 am the following day for certification. Service was on time, fast & the technician Tyler was super friendly and had lots of information about when to replace my Class K when the time comes. Communication, promptness, affordability, convenience... 10/10 for everything! Overall, I'll definitely be calling these guys for my yearly certifications from now on, and will refer to my vendor colleagues as needed! Thank you FIRESHIELD!

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.