Great experience working with this fire protection company. The team was professional, responsive,…read moreand very knowledgeable. They showed up on time, completed the work efficiently, and made sure everything was up to code and properly tested. The whole process was smooth from start to finish, and they made sure all inspections were handled without any issues. Highly recommend them for reliable and quality fire protection services.

Fast service, highly recommended. I had fire inspection done. Will use them again. Thx Shahin!read more

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Big remodeling project of the house in Foster City. All very old heads had to be replaced with a…read morenew ones. Some heads locations had to be relocated. Leon and Omar and the rest of the team did fantastic work! Very responsive and all on time! Very reasonably priced! When things needed to be corrected they were happy and quick to come back and correct! Totally recommend. Good luck with your projects and with these guys you will be in good hands!

Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

trustworthy, prompt service. most restaurants don't want fire protection work but need it. these…read moreguys do a good job and can help with any problems with city inspectors. would and do recommend to others

If i can get 1/2 star ! I will do it ! They not really…read moreprofessional ! Overprice ! Come to my restaurant ask to fix everything and then when I asked him " why you don't let me know this problem before ? He told me " you know "My uncle" not really professional for his job ! Damn ! Asking me fixing the problem ($500) and then charge me$325 for inspection!

Superb service! The inspection for our 5-unit condo building was scheduled quickly and completed on…read moretime with detailed SF 604 and CA-SB326 reports promptly delivered. Thanks to Anne and the Great Escape team for excellent communication and a job well done!

Fantastic experience from start to finish. They were thorough, professional, and incredibly helpful…read morein preparing me for the inspection. Patiently explained all the latest regulations, arrived right on time, and made the whole process smooth and stress-free. Went out of their way to accommodate my schedule. Best quote I received and top-notch service. Highly recommend!

I had an appointment scheduled for my extinguisher maintenance, I called a few days before to take…read morea 1pm appointment on the parking lot on 22nd and capp, the guy was not there, we called and he said that I never had an appointment and he will not be here until 3pm. What a waste of time, as I am running a business and had to take one hour off to take care of that matter . When I took my appointment, I told him if he needed my phone number and name, he said no need. He was having a kind of "I don't care attitude" on the phone . so We went to international fire on Pennsylvania st and were served professionally and immediately

Bay Hill responded quickly, got the requested job done, and were accurate in their quote. I will…read moreuse again.

I can't recommend Michael and Morningstar highly enough. I needed a small sprinkler relocation for…read morea remodel -- my second one due to a miscalculation -- and after calling around, the going rate was the same everywhere: four-hour minimum, $1,050. Michael had great reviews and could come out sooner than the rest, so he was my first call back. But when his price was the same, I told him I just couldn't afford it again and thanked him, hoping to find someone willing to work with me to waive the 4 hour minimum for a 2 hour job. He completely surprised me. He texted back offering to walk my plumber through the job himself -- and then called in the special parts for me. No charge. Who does that for someone too cheap to hire them? Michael is a genuinely good guy, and the next time I need sprinkler service or anyone I know needs it, he's going to be my first call and recommendation.

We cannot recommend Morningstar Fire Protection and Michael enough!…read more Michael came through for our community in an incredible way -- taking on a massive job for 50+ homes (and counting!) and delivering with efficiency, professionalism, and lightning-fast turnaround. What started as an urgent situation quickly turned into a huge success thanks to his responsiveness and expertise. Out of the many sprinkler inspection and certification companies we reached out to, Michael was the only one actually licensed for ITM -- and that credential makes all the difference. His knowledge, attention to detail, and ability to get things done the right way set him apart from everyone else in the field. The quality of service has been absolutely top-notch, and he's earned the appreciation of literally dozens of extremely happy customers across our neighborhood. Everyone who's worked with him has said the same thing: Michael is reliable, knowledgeable, and a pleasure to work with. Truly, I've never seen our neighborhood slack channel agree on something so unanimously. If you need fire protection or sprinkler inspection work done -- especially something time-sensitive or large-scale -- don't waste time calling around. Morningstar Fire Protection is the clear choice. Thank you again, Michael, for your outstanding work and dedication!