This was the first time I have ever been to this restaurant, and definitely the last time. The decor is very nice and the prices are very reasonable, but the service was so horrible that we almost just walked out.
First, the only drinks they list anywhere are the alcoholic beverages. Nothing listed anywhere else and had to ask when our server came over. They never let us know there was a specials menu until after we had already gotten our drinks and were about to order our food.
The menu was a bit confusing, as the chicken dishes were listed to come with choice of potato and vegetable du jour, unless otherwise specified. The dishes both of us ordered were listed as coming with pasta, but our waitress told us they did come with the potato and veggie, so we ordered them. 10 minutes later she came back to inform my boyfriend that his did not include either. They would be happy to just leave the pasta out of his dish and charge him extra for the veggie. He decided that he would forgo the pasta, keep the sweet potato fries and get a side salad instead. The waitress brought his salad almost immediately.
Five minutes into his salad she came back to inform me that my meal didn't include either as well. I opted out of the pasta and kept the cucumber salad on my order and asked her to bring it so I could have it with him as he ate his salad. Five minutes later a different server showed up to deliver the spinach and artichoke dip I didn't order, and belonged to another table. Five minutes after that my waitress decided to go see if they forgot my cucumber salad. FInally got it after he had waited to eat his salad. After all, we wanted to have dinner TOGETHER. (which didn't happen with ANY of the meal!!)
About 2 minutes after she delivered my cucumber salad they showed up withour entrees AND lobster. So the rest of our food was to sit there and get cold while we finished our salads. There were only two of us at the table meant for four and there were so many plates we had nowhere to put anything! Again, mentioning our food getting cold.
My salad was only a little bowl, so I moved on to my main course, which was Bourbon Chicken tips with sweet potato fries. The chicken was delicious, but the fries were lukewarm, at best. Then she delivered the fries that she forgot for my boyfriend. She put in the wrong item, bringing him regular instead of sweet potato fries.
At that point I asked to speak to the manager. He came over within a minute or two and apologized, said he would take John's dinner back and have a new one refired so it was hot, and get me new fries to replace the cold ones. Three minutes after he left with the food, she came back and asked John if he wanted to order anything different, since he decided not to eat the chicken. He said he never decided that, it was just being refired. She disagreed and told us that the manager had said John didn't want his meal. So that ensued a bunch more confusion! FInally the manager took over as our server.
So here we sit. John has no food, mine is going to sit and get cold waiting for his new meal to come out, and we're both just irritated at this point and ready to just leave. It was another 10 minutes before his food finally made it to the table. My nice hot fries were cold again by this point, and I just didn't even have it in me to complain anymore. Had I done so, I would've more than likely resorted to swearing like a sailor, just being fed up.
He ordered the Chicken Florentine. It should actually be called Chicken Zinfandel, because that's all you could taste. The was little to no garlic in it and waaaay too much wine. And guess what? His fries were cold.
The manager honestly tried to make us happy, but this was just way too far gone to have made it right. He expained that the waitress was new and was filling in for someone, not that that was an acceptable excuse, he said. They really need to train their help before they put them on the floor. There were only 14 tables in this area, and there were other servers working there. I have been to many restaurants that are much busier than this place and the service was impeccable, unlike Eighty Ates.
Had I wanted to eat half cold, buffet style food, I would've gone to a buffet. Thumbs down... waaaaaaaaay down... to this place. read more