I wouldn't usually says this about fast food because I know it's hard to get orders out in a specific time but it wasn't even busy and it took them almost 25 minutes to get my food out. I only ordered on sandwich. I also noticed it tweak them a while to get the other orders out to. read more

qué asco de lugar, no saben respetar a los clientes ni a las personas, nunca volvería yo a este pinche lugar neta que si no quieren trabajar, no sé para qué van, si no saben respetar a la gente mejor que en su casa había una señora ahí que aparte de vieja están irrespetuosa y ni siquiera le pone atención al cliente al momento de ordenar o recoger una orden, esto pasó el 20 de enero como a las 8: 54, no se los recomiendo, no vayan ahí, aparte que la comida la hacen como que por el culo se lo hayan metido read more

Firehouse Subs - Sandwiches Near Me - Annandale, Virginia

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We were so excited to order lunch today after the free sub we got for Veteran's Day, which was delicious. We tried four subs and neither of us liked any of them. They were mostly bread. We were so bummed, and it was an expensive lunch splurge. Unfortunately off our list of go-to places. :( I used to love this place but no protein for the money. read more

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To be honest, the Steak & Cheese I had was average - I didn't like that the meat was precooked, not cooked at the time of my order on a grill with onions like Charleys.. so it was lukewarm by the reheating..I couldn't even see or taste the provelone cheese and I was disappointed in the condiments which were soggy & sparse.. I couldn't see or taste the carmelized onions.. Also didn't see any green peppers! The steak was good & tastey but again, lukewarm from being cooked earlier... I didn't like how the filling was not melded with the bread because the lukewarm steak just got plopped into a cold too bready subway roll.. and I like my pickles inside my sub, not a spear outside.. so if you are a Steak & Cheese afficiando like me, you will be disappointed here... especially since Charleys is in the area now and excels at this, and costs less than Firehouse for what you get. read more

5 stars for taste, 4 stars overall...just because they aren't as quick as they used to be, and the app doesn't work 10% of the time. I love, love, love Firehouse as it superior to Subway and Quiznos in every way. Yes, you pay a little more, but it's worth it. Firehouse meats, breads and veggies seem to always be better quality than the competition. Now for the trick that will make those loyal to the competition flip...through the app, you can easily make your own combination...without having to point through the showcase of food stuffs - as Firehouse doesn't have one! As far as the pre-configured sandwich options, Firehouse is losing it's edge a bit with Subway's new menu options (as of Fall 2022). You could likely replicate the same exact sandwich at Firehouse, but it will cost you more. Firehouse also has one of the Coca-Cola based fountain drink machines so you can make hundreds of combinations of sodas, fruity juices, etc. Cookies, brownies OR chips...better cookies, but fewer options than Subway. Chip varieties vary, but about the same. Normally, I will pick up a Pepperoni Meatball sub. These are amazing and doesn't appear on the menu on the wall. Today, I am trying the limited-time Prime Rib Steak and let me tell you, it is all it's cracked up to be! What could be better? Staff churn here is pretty heavy...but that seems to be the norm in these post-COVID days. So, that means someone in the food assembly process tends to be a trainee. So, slower overall than the good old days, but if you're patient, you will be rewarded with an unbeatable sub! I will continue going back. Ordering through the app means you rarely have to wait...but even a wait isn't that long. Just consider that more is made fresh here than at the competition...so better quality and fresher ingredients make a happier human! Check them out...especially if you've grown bored of the cold cut kings, Subway! read more

Get an Italian sub from firehouse subs and it'll change your life. I like to ask for sweet peppers on top to be put in the steamer with the meat and cheese and a side of the Italian sauce to dip in or their barbecue. read more

Very good sandwiches here with wide varieties too. Definitely prefer this over Jersey Mike's and give a raise to those workers because they were super nice read more

We all came here after work because this sub shop is one of our favorite go-to places. I already knew what I was craving, so i ordered the large Firehouse asteak and Cheese sub for $15.00. Its huge and actually even bigger than a foot long sub. The tender steak was the best part, and it also had provolone cheese, onions, green bell peppers, mayonaise, and mustard. I think they added more mayonaise than mistard, but it was still as awesome as ever, and I managed to finish off 3/4 of it by the time we left. I wrapped up the rest to take home for later. It was a fun time except for the blaring television with ABC news which was annoying because we had a hard time talking with each other. I would have gove five stars but for the two very loud televisions, which was probably set-up for the employees' enjoyment. read more

Firehouse Subs - Sandwiches Near Me - Annandale, Virginia

The sandwiches were perfect. They are so much better than the other sandwich shops. You have to try the new Cuban!! Wow!! I love the ambiance. the service was great! read more

0 starts i gave 1 cause you can't give 0. I got a veggie sub and no one told me that there was Green peppers on it, waist on money do not come read more

We ordered pickup for a change. The sandwiches were good as usual. The website offered us coke zero and when we came to pickup they not only didn't have it, they didn't normally stock it. No, Diet Coke isn't the same. The worst thing is that they saw nothing wrong with offering is something that wasn't available! Very disappointing. read more

Food was good... service however could use some work. My wife was having issues getting her T Mobile promo to work online. When we asked for help we were rudely dismissed and not a single other customer was in the store so the workers were more than available to help. This cost the store approximately $12 for 2 Hook and Ladder subs. read more

Everything needs to be upgraded to make it a decent sub ~ it can get a bit pricey. Unless there is a coupon or promotion offer, it's more cost effective to simply make your own sub at home. read more

Needed to grab something quick for a drive, so ordered a meal through GrubHub for pickup at this location. Very simple order, just a "the hook" medium sandwich. Pickup in the store was very easy, near the back of the store to the left hand side across from the cash registers. Got a very friendly goodbye from one of the employees as we were leaving the establishment. The sandwich we got was a medium sized "Hook" sandwich with turkey, lettuce, and mayo. A little too much mayo on it, but then again we didn't have a chance to specify in person to go easy on the mayo, after all. The container it came in was also nice, allowed the sub to maintain its shape until it was needed :) Would recommend again! read more

This review is for Firehouse Subs located at 6550-H Little River Turnpike, in Annandale, VA 22312 in a row of business fronts along SR-236. During lunch hour, I found they had around 6 employees in the store, with a customer crowd of 5 people and could not deliver a hot-sandwich for 25-minutes worth of waiting! Found the staff to be low class, no customer service, disorganized, slow, mouthy-sassy, more occupied with "jaw-jacking" and yelling at each other and squabbling than doing a sandwich business. Food was cold and lacking in standards of quality for the chain. By far the worst experience with this regional food chain. Rating: (*) Eeek! Methinks not. many other choices in plain sight, who would be happy to have your business. MANAGEMENT/OWNER: This place needs adult supervision and new staff who actually want to work. FAIRFAX COUNTY HEALTH DEPARTMENT: Time to stop in for an unannounced inspection! Pay special attention to employees touching their face / hair, or, the cash register then touching food without hand washing or gloves in plain sight. read more

I remember my husband frequenting this place when he was in school - I guess it was an alternative to Subway and other sub places. I loved the decor, with the dalmatian-spotted tables and the firemen outfits hanging all around. We ordered their Steak & Cheese hot sub from their 'Hot Specialty Subs' section with a side of Firehouse Chili. The sub itself was just okay, and interesting to dip it in in one of the hot sauces. The chili was my favorite as it was nice and hot, hearty with the chunks of beef and beans, and with not too much tomato. Delicious! A solid place to eat some hot or cold subs and friendly service. They also have Miss Vickie's potato chips available. +does not accept Yelp check-in offers T_____T +chili +Miss Vickie's chips available read more

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The sandwiches here are phenomenal. Sure they cost more then Potbelly and Subway, but I would pay the extra $1.89 (I think a sandwich is around $6.89) any day! My Smokehouse Beef and Cheddar brisket was piled high and did not need any extra condiments, but added the cherry peppers and some "Alligator" style hot sauce. The meat was so tender. They actually have beef brisket that they use to make the sandwich, not weird, creepy, looking meat. I like their hot sauce bar. The numbers rate the hotness level. The "Alligator" sauce I had was a six-tangy and zesty, but not too hot. BP had the Engineer and we both loved it. I loved it a little too much since I wanted to eat more of it then offered :) Also, Firehouse has those cool soda machines with like 120 different soda combinations. Their Firehouse Cherry Lime-ade is worth the a shot! Also, Fully Involved means the sub has mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle (on the side). read more

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Quick and tasty subs! Just wish that when you ordered on the app all the chip brands / flavors were available.

I gave up on this sub shop . All the reviews are spot on and it takes super long to get your food. Like super long. It's above average wait times and it's literally slapping meat and bread together. read more

Let me start off by saying that Firehouse Subs is my go-to sub place and I have always loved it and have never had a single complaint until now. I frequent this Firehouse Sub location once or twice a week. Each time I spend in excess of $30 to $40. The last several times, I have been in (maybe 5 or 6 times) The service has been terrible and has increasingly gotten worse. The last time I was in, the lady working behind the counter taking my order was clearly new to the role and seemed to have a limited knowledge of the English language. The communication was difficult, and she did not seem to understand what I was trying to order, I had to help her along and in the end when I got home, I found that they still got the order wrong. I felt sorry for her, as this is NOT her fault--this falls on management to ensure people are adequately trained. Unless there are some major improvements, this is the last time I will go to this franchise location. read more

It has now reached a point where I cannot hold back any longer. I frequent this Firehouse Sub location 1-2x per week. Each time I spend in excess of $30 to $40. The service is just terrible and getting worse. The lady taking my order clearly did not know what she was doing and communicating with her was difficult because she barely spoke any english. I had to walk her through entering the information into the register and in the end when I got home, I found that they still got the order wrong. I feel sorry for her as this is NOT her fault - this falls on management to ensure people are adequately trained. Unless there are some major improvements, this is the last time I will frequent this franchise location. read more

Clean place fast service. Food is good and fresh. Staff is friendly. Sweet tea is good.

Quiet place, friendly, awesome, helpful staff. Food taste good. Clean environment. Price is good. I will definitely return. read more

Firehouse Subs - Medium Steak and Cheese Sub, lime coco-cola, miss vickie's sea salt chips. - Sandwiches Near Me - Annandale, Virginia

We enjoyed the food and fast, courteous service. This was my first visit to a Fire House Sub shop. My medium "Engineer" sub was warm and perfect for my tastes. One minor critique - Only bread options are white or wheat. read more

Firehouse Subs - Food was tasty for a sub shop! - Sandwiches Near Me - Annandale, Virginia

Good food, but...TERRIBLE service. 25 minutes for a sandwich. All staff new, no idea what they're doing. STAY AWAY!! ***Update after business response*** Your response included no apology. I had a hungry 5 year old who kept getting more and more hangry, all while watching the staff bungle through orders and send 10 uber orders out the door before serving any of the customers actually in the store! You are clearly relying on the product and not customer service to attract business. It is a poor model and won't work. STAY AWAY!!! read more

I wasn't sure what to expect from this place as i've never heard of this restaurant before. I walked in here randomly as i was nearby and they had a decent crowd in there. The decor looks nice and interesting, firefighter painting and firefighter's suits and helmets on the wall hence the name Firehouse Subs. As a former firefighter, i have great respect for them. I stared at the menu for a few minutes and noticed there were zero veggie subs listed and not even a custom option. I asked the cashier if they had any veggie subs and he pointed me to a small sign on the counter with the list of ingredients for a veggie sub, tucked away and hidden. Considering that was the only choice, i went with that. They had a option of 8 inch and a 12 inch sandwich, i went with the 8 inch as i wasn't sure how good it was going to be, what a mistake! I should gone for the 12 inch! It was soooo goood! The sandwich was delicious and oozing with flavors! I paid and they gave me a table number and i had a seat, about 10 minutes later my sandwich arrived with a side of pickle. Maybe i was just hungry or that sandwich was so good that i ate it in 3 bites and was left wanting more! I might not be back considering there is only one veggie option, which i've already tried. If I'm in the area, i may stop by. read more

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So I came in around 1230 and there must have been 20 people in line, I almost left but man am I glad I didn't. Not only did the staff do a quick and efficient job of getting all the orders made as quickly as possible but I had the best sub I've ever had. Pepperoni Pizza Meatball sub was awesome! It's a must try. Bonus was I also got a mint chocolate chip cookie that was pretty amazing as well. The wait was worth it and this location had the right staff working. Great job by the staff and great quality/taste on the food. read more

I love the mission statement of Firehouse Subs, but I highly disappointed in their customer service and the quality of the place. The staff was unfriendly and rude. The cashier had his iPod headphones in a while, taking my order. The tables were unclean, and the floors were filthy. The condiments were not stocked, and all the bottle sauces were empty. After doing the survey online, I notice nothing was followed. The quality of the food was excellent and tasted pretty good. Management should take notice and ensure their employees follow policy rules. read more

I've come here twice in my life. The last time was about 6 months ago and there was a sign on the door saying "sorry for the wait" because they were understaffed. Today, I came in at noon and there were 3 people behind the counter and maybe 3 people eating inside. I ordered a sandwich to go, and it took 15 minutes! The food was ok and I would've given less stars, but all of the employees were extremely nice. Please fix the service time and I will come back. A sandwich should not take more than a few minutes to make! read more

Nice location in a new shopping center. Avion has GREAT customer service. He greets you from the moment you open the door, walks you through the checkout process, and moves quickly with a smile. read more

It's been great for us to be able to go get subs at this place. They haven't made a mistake yet on our takeout during this shelter in place situation. I love the turkey bacon Ranch sub! So good I dream about if. Lol. Good portions of meat and veggies on everything. Delicious all the way to the side pickle! read more

Woman who took my order did not know the computer system or did not know English for the items on the menu. Which is fine, but instead of asking for help from her coworker she had me stand there stupidly for way too long waiting for her to find the item on the screen. They also forgot to add an item to my sub. I came 30 minutes after opening and it looked like they were still setting up. Stood there for about 5 minutes before someone took my order and took way too long to make my sub seeing as I was the only one there. read more

Unreal wait times. Do not order here. You will wait 15-30 mins for a sub. Talked with the manager and she blamed corporate for not changing the app wait times to reflect actual wait times, and blamed staffing shortages to not being able to complete orders as scheduled. So my take away is, if I , a loyal customer want to continue eating from here, I have to place my order 30 mins ahead of time, in hopes that they actually didn't get to it earlier so it is cold for pickup. There were 10 other people waiting to pickup sandwiches. The staff was working hard, but me as a consumer should not have to suffer due to the inability to hire additional staff, not being able to work with their corporate office to have the app working accurately. Money will be spent at other establishments. read more

This firehouse subs is one of the best I've ever been to. Very engaging staff and quick delivery not only in person but online ordering as well. You can tell this team cares about the food they serve. Parking can be tricky in this complex (other restaurants, grocery stores, etc) so I'd recommend ordering ahead. Overall a wonderful experience. Thank you! read more

Having never eaten at a Firehouse Subs, before, I asked the employee what he liked and recommended. At his recommendation, I then ordered a large Italian sub. It cost about $11. I ate less than half of it, and discarded the remainder. The taste wasn't so bad. It just felt like the sub had no nutrition. Just the cheapest ingredients. And it was loaded with sugar, which would have been unnecessary to improve taste, if wholesome ingredients had been used. But the worst part is the digestive disturbance that I suffered, within a matter of hours. (I will leave details to your imagination.) Before placing my order for the Italian sub, I asked whether the chili is homemade or does it come in a can. He answered that the chili is not homemade and that it comes in a "bag". Gross! My tentative conclusion, therefore, is that you cannot buy a nutritious meal, here. But if you are hungry, you can at least buy some "empty calories" to curb your appetite, long enough for you to eat somewhere better. It is junk food. read more

All of the folks here were so kind and warm from the time I walked through the doors with a big heart welcome, to suggesting a fun mustard for my sandwich, to cracking jokes. And my sub was made so well! I will certainly be returning! read more

I came in around 4 PM.. I was only the customer in store and employee decides to take a phone/web order while I'm standing in line. It was a large order and the 3 employees begin working on it. 4th employee is working on register. 15 - 20 minutes later they still haven't even begun working on my cold cut. I ask why they would start a web order before a walk-in and they said it had a timeframe. I asked why wouldn't you tell me when I ordered it would take half an hour. I have to be back at work. They told me relax they would start making it in a few minutes.. I said thanks but not thanks and employee says something condescending. read more

Great subs. Hit or miss if you get a real nice cashier or bad service. Too bad or it would have gotten 5 stars. Nice outside seating area too read more

Was waiting for a car wash and walked over for lunch. Food was good - what I expected from a firehouse. But I'm writing a review because I was impressed by how the staff was going above and beyond in the customer service area. Kudos to them! read more

Got my usually sandwich large NY Steamer the staff including the owner Pamela is awesome because they always make my sandwich right. And plus they repeat the order back to me. The restaurant is always clean and well stock up. The owner greets me and said hello and makes me laugh a lot. Keep up the hard work everyone. Steamer. Enjoyed every bite plus enjoy the hot Chilli. read more