Hate to say it but I'd put off visiting a Firehouse Subs after hearing about some nightmarish wait times when they first opened... I'd eaten at one years ago in Augusta GA and remembered it as being decent. Tonight I'd run my kids home and back to Valley. They got what they wanted to eat but I hadn't and was getting pretty hungry. I was flipping through nearby choices after dropping them back off at school for their extracurricular activities. Firehouse came to the top of the list. I checked out the Offers in their app and found a killer deal! 50% off any sub. I decided on a large Firehouse Hero and placed my order online. The wait time was 20 min. I could see where in store this could seem long, but I had nothing better to do. A Large sandwich (11-12 inches) for under $7. Pair that with a $2.02 large fountain soda from Casey's and that's a very cheap dinner...with leftovers. I walked in a couple minutes early and my sandwich was sitting on the pickup rack ready to go. I was back on my way after a quick welcome and thank you. I busted it open in the car. Fresh ingredients, warm, packed with meat and veggies. WAY better than Subway or Jimmy John's. More comparable to Jersey Mike's...! It tasted great! Best sub I've had in a while... Being basically a first timer I can only rate this location on this trip... A 5 star experience. Online ordering was easy. The Offer...fantastic! Can't beat that bang for the buck for a good quality product... Staff was personable and friendly enough in our brief interaction. The place looked clean... No issues. Kudos! read more

See all

Ordered online while standing in line. The people in front of me got their food and left long ago. I asked about mine they said online is super backed up. Well sure but your making me waiting longer than ordering in store???? I waited an additional 10 minutes from people that ordered after me and I'm still waiting I'll never come back. No order. And the lady was snappy listen to the calls around 1215 pm incoming you'll see read more

We went into the place to order some food and the manager walked out in the employees and the employees needed a code to access the register. Right in the middle of lunch hour. We left. read more

They don't want to serve big groups of people and they make you call ahead if you are with a big group.

The sandwiches are really fresh and the ingredients taste as if they had just gone to the market. Today was meatball sub day. The meat is succulent and well seasoned. Once you try it--you will add it to your favorites. read more

See all

I got the firehouse steak and cheese, and it wasn't good. I decided to try it because I've had so many deliveries for dashing. The steak was watery and not flavored, and the veggies on it were diced or not there? I couldn't tell but the cheese didn't do much to help. The bread was doughy. Plus the service is always slow, so maybe it was just this location? But it was plenty busy so some people must like it. read more

Sandwich was completely disassembled and soaking wet, like wetter then your sister after a night with me (BOOM) wouldn't recommend,and I wouldn't eat here again. staff clearly doesn't give af about customers hard earned money being spent. But fun hats. I'm so lonely... This is what they have coming for them (Picture example, real size reference) read more

Firehouse Subs - This is what they have coming for them - Fast Food Near Me - Clive, Iowa

Wife and I were making our first visit to Firehouse Subs. We entered at 5:55pm. The lady working behind the counter (No name tag) was extremely rude. My wife and I were trying to be extremely nice, but she wasn't having it. My wife and I tried to place our order and she continued to be extremely rude. As we paid and left, we noticed that she did not place all the food in our bag. When we went back in for it, we were met with the same disregard. Food was well, you know....food at this point. read more

First time ordering and what a disappointment! I paid nearly $5 for mac&cheese that was MAYBE 1/2 way full, and nearly NO meat on my Philly steak sandwich. I also asked for condiment toppings that weren't on my sandwich. 0 out of 5 stars read more

Firehouse Subs - Firehouse Steak & Cheese - Fast Food Near Me - Clive, Iowa

See all

Today I stopped in the Firehouse Subs on University to get a take out sandwich for lunch. I didn't realize it would be over 25 minutes for one sandwich after placing my order. Though in all they had five people working and the place was only about a third full at 11:30, they seemed disorganized. They didn't know which steamer they were using, had to keep looking in all of them. I watched some stuff sit in the steamer for long periods of time as they forgot food was in them. They have these puck like markers, but they were useless. They took food out to one table and the person picked up the bun, looked inside and then returned it saying it wasn't his. She found the right number and then served this touched food to another customer. That is a health code violation. It should have been thrown away and remade. Not only did I use the app but I read them my name. When the sandwich was finally ready they read the wrong name. Fortunately I had been watching over the counter like a hawk as it was taking far too long, and I claimed the sandwich with the wrong name attached. She said it was some other name and I said, it's for sure mine but she had somehow noted my name BACKWARDS. Dyslexic hearing is a thing as I get Trevor for Robert sometimes, but she wanted to be sure, so she marched around asking for Trevor. There was none. Finally she said, "I guess I had your name completely wrong." Nope, you had it completely backwards. Fret not, I won't be back at any lunch time soon unless I have an hour to spare. She didn't apologize or anything for the over 25 minute wait, the wrong name...nada. There was a lot of white goo on outside of bag. It was inconvenient trying to carry it while avoiding the greasy goo. The food itself tasted fine. I had the Smokehouse Beef & Cheddar Brisket. I enjoy the steamed version, which makes everything nice and tender. That part is better than Subway's toaster. But realistically I could have got nearly the same thing for about the same price at Arby's and it would have taken five minutes, tops. read more

See all

Customer service at this location is terrible. I have attempted to order lunches for our office staff for pick up and I get attitude every time. It's not worth trying again. read more

Nothing wrong with my call in order. Exactly what I asked for. When I walked in the grab it everyone said hello. :). The only issue I have is the map on here takes you to Wendy's a mile down the road. If your not familiar with this area you may have problems read more

My wife and I decided to take a break from the normal subway trip and go to firehouse subs. I have been here a few times I love the fact that there subs are always hot without them toasting my bun and let's admit it sometimes burning my bread. I decided to try the hook and ladder today. The hook and ladder is a great sandwich I love the bread they use and the meat and cheese ratio is right on. Today I decided to try the tea rather then the pop. They have some good sweet tea! My wife had the turkey bacon ranch sub. She loves that sub from here she gets it every time we come here. You really can't ask for a better place to get a great hot sub. I love the sauce selection and the fact that some of the profits go for a good cause is always nice as well. Also sign up for the rewards program it is really worth it! I will definitely be back and I'm sure soon. read more

Firehouse Subs - Medium hook and ladder - Fast Food Near Me - Clive, Iowa

See all

We walk in and instantly there is a lady with purple hair I don't know if she is in charge or a manager but she is being rude to everyone that is working rolling her eyes barking orders at the guy at the register and honestly he took my order and did a great job but that lady was just rude. A person in that position shouldn't be that way made things uncomfortable even for the customers. read more

I keep forgetting there is a location there. Nice people good service. If you could find a way to pump out the yummy smells I think I and MANY others wouldn't forget you were there, now that it's warming up maybe try leaving the doors open. Keep up the good work. read more

I was deeply offended by a gentleman wearing a name tag that said Kee. While I was ordering my lunch he would continuously compliment me on my dress and how it highlighted my figure. I don't mind compliments, I actually like them, but this crosses the line. It became uncomfortable and creepy. He just would not stop. While he was making my sandwich he asked if I wanted to come work for him. I then changed my order from eating it there, to making it to-go. Nope! Not going back. read more

Literally just downloaded yelp for this. Terrible, never go here. Have been twice and my order was messed up multiple times. I had to send my sandwich back twice once it was because they messed up my order, but the second was because it was ice cold. It was clear they just scrapped the contents I didn't want off and gave it to me again. The second time I was there, I ordered a different sandwich and asked for no veggies. Guess what happened. I was so mad that when I got home I threw my sandwich in the garbage and didn't even bother eating it. I just paid $11 for nothing. I have never been more disappointed with a meal in my entire life. Not to mention, the employees were extremely rude and it was clear they did not want me in their. read more

Does anyone who works here actually know how to read? You order a sandwhich with no tomato and no mustard on it you assume you'll get it without tomatoes and mustard right? Apparently wrong! I worked at a different sandwhich shop for 4 years and can say with 100% confidence IT ISNT THAT HARD, tell me again why you all deserve 15 dollars an hour? read more

I ordered 2 platters to feed 15 people. My order was correct, ready on time as expected. It was packaged up so well with napkins, plates, mustard, mayo, pickles. They helped carry it to my car. So easy, I will do this again. Everyone loved it, thanks. read more

I will never go here again. I literally donate every time I go here and today they close at 8:50.. the lady told me to literally go away... you crazy if you spend your money here or donate anything .... if you don't want work don't accept the job... it's really that simple read more

Won't go back. Ordered a sandwich combo. Ate the chips while waiting 30 minutes on the sandwich during the lunch hour. Finally got the sandwich and it was made wrong. Didn't have time to wait for another so basically walked out having eaten a $7.00 bag of chips. read more

I get my orders via Foodsby.com. First time I got a sandwich it was the tough, gristly roast beef. Inedible. So I tried again today, I got a Hot Corned Beef Brisket that turned out to be a cold ham sandwich. Wish I had not given them a second chance. Very disappointing. read more