We went in on lunch break today to pick up to go orders for coworkers. I haven't had Firehouse in years so was excited to try it again. This was a terrible customer service experience. I realized we needed to order a another bag of chips so I went to the register to pay. There were 3 gentlemen working and talking and looking at me and I stood there for over 5 mins with not one acknowledging me. I finally asked if someone could ring up my order. The gentlemen came over and said " well u could have just paid at the kiosk" He was rude and even my coworker was like..what is he upset about? As a worker, if you see someone standing at the register for a long time , maybe just ask if they need something or direct them to the kiosks rather than continuing your personal conversations and ignoring the customer. The sandwich was ok but definitely cold by the time I ate it. I will not recommend or try this location again read more

Firehouse Subs - Interior - Sandwiches Near Me - Jacksonville, Florida

See all

I tried this store 3 times lol. Sigh. The first time a girl was slamming things around fussing at the manager talking crazy to him it was really stressful I had to leave and come back inside. The second time they forgot the cheese to my sandwich. And this time I was so sick I ordered uber and spent 40$ on two subs and got a sub with no sauce. Just meatballs and the wrong cookies. I can't even get uber to refund me for the wrong cookies! I ordered double chocolate chip and got chocolate chip which I don't like. Literally worst. 0 stars. If you want a really stressful time and a wonky order and no refund and an argument def stop here! And again. I waited 3 times to review it usually I give 5 stars or 4. Im actually not impressed and will not give a 4th try. read more

Ordered online through the app for an easy pick up. I walked into the restaurant and I was greeted upon entrance into the building. The staff is courteous and friendly. The bread on the sandwich is soft and delicious. The meat perfectly blends well with the combination of veggies and bread. Also, the pickle spare tops off the meal. read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

See all

Well to start with the girl who was taking the order kept telling me what I didn't want (example: extra toasty will be burnt) among other things. Annoying but ok. Then the girl making sandwiches messed up both orders (didn't put toppings on one that was requested, the other got Italian seasoning dumped all over it when it wasn't asked for AT ALL. We use to frequent this place a bit it's not far from my house, it's usually great service and quality but this one was a total disappointment. Will be a while before I try them again, if at all. read more

I love firehouse this location is so so .. cashier was kind of rude .. my bread was kind of soggy but I had left with my food already... I am so happy the one on University is opening up... read more

We love Firehouse, I love their Brisket and extra pickles with free chips and their variety of sodas, the have iced tea too and lemonade, great service and music playing nice ambiance read more

This visit was a disappointment! There was barely any meat on this sandwich, didn't even ho to the end of the bread! I normally have nothing but positive reviews for this location, but today they missed the mark! read more

Wow. This Firehouse Subs place we went to was amazing!!! The food, well, it's just incredible. It tasted perfectly great. Although, the subs took a little while to make, everyone there made it with love and care. The inside of the restaurant, had cool songs playing, it was clean, friendly, and not crowded at all! If you're looking for a sub restaurant, come here please. It was wonderful here. 5 of 5 stars. read more

Firehouse Subs - Turkey Bacon Ranch - Sandwiches Near Me - Jacksonville, Florida

See all

It's a beautiful Saturday afternoon so I decide to go grab a sub to relax at home. Let's start with the location is DIRTY!! There was a tied up clear trash bag on in the middle of the floor behind the register. The floor in the entire restaurant dirty; not just from a day of foot traffic. The soda machine looked like build up was on it for months. The countertop where they are prepping the sandwiches let's just say hippie you're not allergic to anything cause there is no wiping down and a whole lot of cross contamination with meat and veggies. Please get some folks in there and read more

Every time I come here I get the same order(yes I'm boring). A meatball sub. I love the delicious bit of spice it has in the background of every bite and the cheese has that little stretch to it that make it more fun. read more

Takes forever to get your food for no reason. They also forgot my pickle spears which I do NOT play about

As a deliver from grub hub I just have to say the service on this store is awful. 30 minutes waiting for 2 sandwiches & a mac & cheese

The APP NEVER WORKS! I don't know if it's just this location but this is the location I go to and it's always a problem. If I'm going to pay inflated prices for my stupid sandwiches I at least want to earn rewards. See attached photos, small sandwich is 5.29 on their app but 6.90 to order on Yelp (don't remember if it's door dash or grub hub). I ordered for PICKUP not even delivery so not sure why the price is inflated. I tried to call to place my order so I could get accurate pricing but the phone answers to a recording that tells you you can only order online and the easiest way is to use the app, which doesn't work. The most annoying part is I left special instructions on my order for extra mayo, oil and vinegar, and salt and pepper. Clearly my special request did not show up to the sandwich makers because they were not printed on my receipt. So I wasted 30 mins and $8 on a tiny sad sandwich that wasn't even made the way I like. I really hope a manager or franchise owner at this location sees this review because firehouse are my favorite subs but this shit is pissing me off and I'm about to stop ordering for these reasons. Ideally I would like a replacement sandwich or rewards on my account (not the first time this has happened) but there is no recourse with this online ordering these days, and who's going to turn around and drive back? read more

See all

I support our first responders. And so, I support Firehouse Subs too where a portion of every purchase goes to a foundation that provides lifesaving equipment to our first responders. However, the Smokehouse Beef and Cheddar Brisket sub that I ordered to go a couple of days ago was not something I would support or at least the guy who prepared my order. For one, it only had the beef brisket and was missing the 'cheddar' part. Where's the cheese??? Also, it had too much BBQ sauce that was overpowering that even my daughter who had half of my sandwhich only took a few bites then put the rest away. read more

See all

I have had Firehouse many many times over the years and I forget how much I enjoy their meatball sub. I also forget how giant their subs are! Hubby is laid up, so dad ordered and picked up for us at our local shop- less than a mile from home. They went with an italian and I got big delicious meatballs covered in cheese and marinara sauce (meatball sub). YUM. Meatballs are a comfort food for me- call me crazy. And while I enjoy cold subs all the time- hubby prefers hot subs, making Firehouse a go to for when he's craving a sandwich! Dad said it was quick in and out- so I appreciate that too. It made hubby happy and he actually ate something solid- so a win! read more

Me and my husband went in with two of our friends for lunch, he got a ham and Swiss sub with only ham and Swiss and I got an Italian. Our friends food came out at a decent speed and ours came out not long after. His sub was wrong so we sent it back. With two other people in the store it took almost 20 minutes for us to get his sub by which point all of us had completely finished eating. The employee who helped us get it out faster after realizing we still didn't have our remake was very nice but for a sub that had 3 ingredients on it took extremely too long. Won't be back. read more

First of all, how inconsiderate and unprofessional to cancel a food order and not call ?! I waited an hour just to get a cancellation email! Good thing there are other highly rated sandwich places! Don't bother with this one! read more

I understand we came in 1hr before close...trust me i've worked in a restaurant before and I get how annoying it is, but I also understand that it's extremely disrespectful to yell in the back to "turn the sign off" "f these people".... say it in your head, or not aloud to the point where we as customers get uncomfortable. Totally rude.. Still giving 4 stars cause they never mess up my order..food is always good. read more

April is the bomb!!! She's so sweet every time I see her!! Eat at this location & ask for her!!

As Sub shops go, this place has been pretty consistent with the quality of subs they put out. Only had one instance where my order was forgotten about and i had to check on it. They were apologetic and took great care to make my sandwich quick and offered a coupon to come back with. The breads are fresh tasting and a big step up from Subway's typical day old sub rolls I've experienced in the past. I would recommend coming to this location if you're in this area and don't forget to download the app for a free large drink with your first sub order. read more

See all

$5.50 for a BOWL of chili and this is what you get. A very small container, only filled half way with some onions thrown on top. The chili looks very suspect. It was dry and just looked like cat food. I was not going to risk actually trying it. Subs are okay, I'll never order a soup or anything other than a sub again. MAYBE 4-5 spoons worth of chili and this is the quality? This should be removed from the menu. read more

Firehouse Subs - I couldn't even be bothered to try it, this is unacceptable. A disgrace to "firemen". - Sandwiches Near Me - Jacksonville, Florida

See all

WARNING: If you decide to come here on a lunch rush, expect to have a little bit of trouble finding parking. That goes for any of the shops on this plaza, actually. The Firehouse sub itself served its purpose. I placed an order on online and it was ready when I got there, however I ordered two cookies and those were not in the bag. Online ordering also does not give you an option to select the cookies you want. I just grabbed two cookies off the shelf and called it a day, all of the staff were extremely busy. Again, it was lunch time. read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

Thought I do something different today. First off heading to the counter I noticed the cookies were past the sell by date and were hard. I was greeted by the fake welcome to Firehouse Subs. Originally ordered a footlong combo band noticed the $4.99 sandwich. The combo cane with a brownie which came frozen but could be thawed in the oven. Got a bowl of chili and being told it was not spicy. It was spicy but not hot temp wise. Overall a decent amount of food for $13 but won't be back. read more

This review is not on the taste of the sub BUT the size of the sub for the price. This is absolutely ridiculous and a complete rip off. $6 for this tiny tiny sub!! HIGHWAY ROBBERY!!!!!! Yall should be ashamed of yourselves. read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

See picture, this is what this location finds acceptable to send out. Absolutely absurd. Will never return. Bacon is completely burnt and inedible. read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

I've been eating firehouse subs for such a long time, first time I've ever walked in and walked right out. The tables, floor, and food prep stations where filthy, do better! read more

Good service but stale bread....if you order through GRUBHUB... When you're not there to dispute especially if you can't get away ON YOUR LUNCH BREAK...uh uh better get MAACO! Overall good customer relations... its franchised now so.... read more

I have to start this review out with a disclaimer. I've never been a huge Firehouse fan. It's not because the food isn't fresh or because the service is bad, I am simply not much of a hot sub fan. It must be the New Yorker in me but give me a basic cold cut sub over a heated one any day. That being said, I have recently discovered their grilled chicken sub and I have to admit, it's damn good (and hot!). This location is about midway between my office and home so it has become my go-to on Scobee sub days. For anyone not in the know, Firehouse and the Jaguars have a little deal this season that means anyone who signs up with Firehouse on their website gets a coupon for a free sub (with the purchase of chips and a drink) after any Jags game in which Scobee kicks a field goal over 40 yards. Despite the Jaguars' general lack of winning, we are lucky that Scobee is a pretty good kicker (though I'm not sure what his deal has been the past few weeks but that is an entirely separate discussion to be had) and more weeks than not, free sub coupons have gone out. The first time I visited this location for my sub (a few weeks back now), their air conditioning was out. It was easily 80-85 degrees out and despite the miserable temperature in the store, their staff could not have been friendlier. I was really impressed (and felt really awful for them, too). Every time I have gone in since, they've been just as cheery and friendly. As for that grilled chicken sub, it's really tasty and I love that I can tell it's a real chicken breast not some weird mix of rando chicken meat lumped into a patty. The parking lot where this location is can get really crazy at lunch time but if you stop in for an early or late lunch or dinner, it's not too bad. There are other Firehouse locations around but the staff here is worth dealing with the parking lot. read more

Best sandwich chain in the world!!!!! Made to order, hot, fresh, delicious, money! Subway, Quizno's, ya'll better watch your backs! read more

This is the *worst* Firehouse subs I've ever been to in Jacksonville! And I absolutely LOVE Firehouse. After making a call-in order, I came in and paid at the register. Even after the guy called out my name to let the rest of the staff know I was there, I still waited another 15 minutes before finally asking someone what the deal was. My sub was on top of a warmer the whole time!! No one called out my name. No one even asked which order I was waiting on as I was clearly standing there at the counter in front of their faces! The place wasn't even that busy! They were too busy gossiping and talking about staff that used to work there that they "miss and wish would come back". Really?? Well, guess who won't be coming back to that location....ever. read more

Food is amazing! Can't go wrong with sandwiches. I will however say that when I walked in I saw an employee messing with her hair and didn't see her wash her hands! The other staff was phenomenal. They asked me if I needed anything else and how my sandwich was! You don't get that at subway! I will be coming back soon! read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

You've got to try their prime roast sandwich it is delicious. I just don't like my pickles and the sauce (mustard, etc) toasted with the bread. You have to tell them you only want just the bread toasted. read more

Although I ordered 2 subs at 11 am when it was not busy, they failed to put pickles in either box and did not put oil and vinegar on one of the subs. read more

I don't even LIKE sub sandwiches, and I love Firehouse Subs. Firehouse is fantastic -- all of their ingredients are delicious and combine together into subs of wonder. I have tried three or four different subs and liked them all. I'm never sure what I'm going to order when I go in, but I know it's going to be good. What I really love is that I barely have to make any choices. I pick a sub that sounds good, I pick my bread, I say no tomatoes please, and a few minutes later someone is delivering a sub to my table. I imagine you could make a lot of choices if you really wanted to, but I'm happy not to have to figure out if I should put pickles or cucumbers on my sandwich. I'm also a fan of the soda machine, which dispenses a seemingly endless number of Coke products. I didn't even know there was such a thing as peach Fanta until I saw it here. So, to sum: You like being handed delicious subs? Come here. read more

Love this place. I always order the Turkey bacon and it is great!! You get a Free sub on your birthday just for being born!!! very clean, quick and nice read more

Great food and very friendly staff. By far the best sub sandwich I have had. I highly recommend if there is one bear you. read more

Great food. Great app. Great rewards program. Currently enjoying a free cookie compliments of the rewards program

it is crappy food that tastes good enough to sucker customers into handing over 11 dollars for the chance to have their feelings and needs marginalized by a franchise that pretends it cares about you and firefighters, but actually just wants you to buy expensive bread and leave as quickly as you came in. Also, you will wait 10 minutes for your sandwich read more

The place is really clean for it to be mainly men lmao. I had my fav Italian with 6 pickles ...yess 6 pickles. I had a great time as I watched them make my sandwich. They didn't speak that much but they did great me. Sooo far everything looks right I read more

Great sub sandwiches at a good price and the employees are very friendly and helpful. We got there maybe 5 minutes before they were to close and didn't feel rushed at all to make a choice and hurry and leave. read more