The Firehouse Meatball®sandwich was fine although it was dry. No sauce was on the sandwich which was a first. The Hook & Ladder.® I was disappointed with as the sandwich seemed to be made uneven. The meat wasn't all over the bread it was instead balled or clumped together in one section which made for an unpleasant dining experience. read more

I don't know where to beginning I was the first customer here today and I always visit this location for my lunch but had time before work and Christina & Robyn greeted me with warm welcome. My sub came out fresh and toasted and the new fries are a hit alone. Robyn was preppimg fresh toppings as always and Miss Christina was making sure the lobby was in tip top shape and everything was up to date with the checklist for the day. I can literally eat here daily and never get tired of it. It's good for your health. It's never a dull moment here the whole staff is a joy this is the best location in Florida not just Jacksonville. read more

Firehouse Subs - Sorry it didn't make it but it was the club on a sub - Fast Food Near Me - Jacksonville, Florida

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I'm writing this review because i just ordered food and the cashier was so disrespectful. She was giving dirty looks the whole time when i was trying to order and i don't appreciate the service. Her name was Haleigh and im pretty sure she was just mad that she didn't have a valentine. read more

Good subs, but walked inside only to see one person working. She had to find the other team member in the bathroom, who walked up to the register saying "what do you want". Staff isn't friendly, the three stars is strictly for the fact the food is good. read more

Went here today. They were slow. Ordered the Turkey Bacon ranch sandwich and made it a combo. Added a chocolate chip cookie and lemonade. My significant other made his own sandwich in there and ordered Doritos and strawberry sprite. They have the coke freestyle machine, but I always try to get Lemonade. They were relatively clean in there. Our food was quick. And they were nice. They gave me a large cup for no extra charge since my sandwich was a medium. The also allowed my daughter to have the fire chief hat, which she really loved. This is my favorite sub chain to eat at. Plus you can donate to first responders here too. And when we got my partners sandwich, there wasn't a pickle. So when I asked, they gave us three! I will definitely be coming back in the future. read more

Firehouse Subs - Turkey Bacon ranch - Fast Food Near Me - Jacksonville, Florida

This company is money hungry scumbags. I like 1 sub, ordered it, canceled order within 10 seconds and theses pos's still charged me 30 dollars. F u . F U. read more

Mrs Christina walker the GM is very amazing and so nice I would eat off the floor for how nice the floors was !! She was so kind and the staffing on board was very knowledgeable and helpful MY KIDS KIDS WILL EAT HERE!! This place deserves a 5 star Everytime! read more

This is a nice, large Firehouse Subs. There's plenty of seating and plenty of room to move around in. It's in a great location in Riverside, just right around the corner from 5 Points. Employees here are friendly and they always make the subs just right. My personal favourite is the Hook & Ladder. YUM! I'm actually craving one now writing the review! I know I'm not very original because that is a favourite for many, many people. But, I like what I like. If for some reason you haven't tried the Hook & Ladder... what the heck are you waiting for?! It's smoked turkey breast, Virginia honey ham, and melted monterey jack with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. No onion for me and I always substitute the monterey jack for american. The steak & cheese is also really good here. If for some reason I'm not feeling the Hook & Ladder, I get the steak & cheese. The restaurant is kept very clean, as are the restrooms. They have one of the cool Coca-Cola Freestyle machines. I personally love those. Vanilla Coke - YUM! I bumped this chain restaurant up to 4 stars because I really feel the employees here go above and beyond. The service is just exceptional. read more

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This is a brand new Firehouse Subs to replace the one around the corner that burned down a few years ago. Believe me, we are so happy to have them back here in Riverside! This new restaurant is huge compared to the old one, with plenty of room to move and sit. It's clean as a whistle and the employees all have excellent attitudes. The subs were delicious. The three of us ordered our faves (Engineer, Meatball, and New York Steamer) and all were very generous in preparation. (Note: you don't have to be a kid to ask for a firehat. LOL) The only thing I do not like is the parking lot. Parking to the left (looking at the shop) is primarily for Publix employees, so you have to park either on the street, across the street, or behind the strip-mall. It's a bit convoluted, but take your time and you'll find a spot. Also, as I mentioned in a tip here, the Margaret Street addy is the mailing addy of the strip-mall, the actual restaurant is on Oak Street and faces Publix. read more

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This place is surprisingly huge inside. Big enough for large groups, very clean and inviting for customers. There are tons of specialty sub combos with cute names such as the Hook & Ladder, Firehouse Meatball, New York Steamer Sub, the Italian, Turkey Bacon Ranch, Club On A Sub, Firehouse Steak and Cheese, The Engineer, Firehouse Hero Sub and those are just the hot ones. You get to choose their white or wheat bread in 6" or 12" sizes. Apparently a favorite among the staff is the Smokehouse Beef and Cheddar Brisket (the #10) All of the 6" subs run about $5-7 a la carte & with a meal about $2 more. They also have 3 chopped salads available to buy: a house salad, an Italian with grilled chicken and the Hook and Ladder salad all about $7-8 each. They offer kid's combos, a signature chili, a light menu under 500 calories, cold deli hero subs and a ton of other menu items that makes you want to come back for more. There's even three televisions so you could watch TV while you wait. Plenty of outside seating with umbrellas if you want to take your meal outside and this particular location does a ton of catering so I was told. The staff here is polite and friendly and the service was fast. Overall, the Firehouse Subs that I went with (the Hook & Ladder and the Smokehouse Beef & Cheddar Brisket) were both fresh, filling and delicious. And although it's a bit on the pricier side for just lunch, it's OK to splurge once in a while. read more

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Out of all the firehouse restaurants I've visited this one in particular is the worst.Friendly staff but are food was prepared like a first grader made it.Sandwiches were sloppily made to much sauce on one and the salads of all things were just thrown in a container basically without any meat at all .Normally I would check my order but not this time lesson learned. read more

Having known the founding Sorensen brothers from almost 30 years ago, I was excited to eat here. I read another great review & it wasn't hyperbole! Bree was the manager & she walked me through my order. I'm a vegetarian so it's a little tricky since you can't SEE the sub toppings. The sub was filling, neatly prepared, and delicious! Thank you to Bree & her staff for exceeding my expectations!! read more

I arrived at the restaurant at least 12 minutes before closing time to pick up my carry out order. The restaurant was locked and I had to call the restaurant to be let in to pick up my order. I worked in restaurants for many years and I know the typical procedure is to not lock the doors at least for 10min after the posted closing time. This is absolutely ridiculous! Not only was this upsetting but the sandwich was below company standards. I will not be returning to this location. read more

A true test of any great business is to have an event that requires them to feed the masses without any issues. Today, they held a preview tasting of their 6 new subs. One free sandwich per person. This place was packed! The Firehouse employees did not flinch and they worked magically together to create these new sandwiches without problems or seeming to be incredibly flustered. I was very impressed by their ability to calmly and effectively (even quickly) get out each order as fast as they can without messing up the orders. I had their new Captain Sorensen Datil Pepper Grilled Chicken sandwich. It was complete with yummy melted Monterey Jack cheesy goodness, warm and tender grilled chicken. Even on a wheat bread roll and light mayo, you would never know that this was a low-fat, low-calorie sandwich. The flavors were so perfectly complemented that you only focus on the deliciousness! My children had the Hook N' Ladder Light. A lighter version of their original sandwich was perfectly assembled and delicious. My kids would not stop eating it! They had no idea something this delicious was actually good for them as part of a healthy lifestyle. Who would have thought looking after yourself could taste so good? Firehouse Subs have outdone themselves with these new, low-calorie and tasty sandwiches and offering a free sandwich to get the hype out there was genius. I will be back to try the other four sandwiches on the menu in their entirety! read more

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Very professional, helpful & friendly staff. Very clean. Very busy - But it's 5-Points! Great location with outdoor seating. read more

Firehouse Subs - Front door - Fast Food Near Me - Jacksonville, Florida

If I ate bread I would be by here more but since I do enjoy that Brisket sandwich they serve I went in and had them make it into a salad. I didn't know it came with olives, but I will know next time to tell them no olives. It was very sizeable and I really enjoyed it for 2 days! This can be a option for any of the sandwiches they serve! read more

Service and cleanliness at this location was absolutely amazing. Don't know if CJ is a manager but she was great. Really caring about how things r run at this store. My normal location is Normandy. It was nice to know things are run like this everywhere! read more

Firehouse Subs - Fast Food Near Me - Jacksonville, Florida

My favorite sub shop and this is probably my favorite location. This location is very spacious and within walking distance from Starbucks and Memorial Park. And of course the food is what you would expect from Firehouse subs - superb read more

Firehouse Subs - New York steamer. Might change your life - Fast Food Near Me - Jacksonville, Florida

Good morning all. Came to try the Jamaican Jerk Turkey Sub. It looks very good. I'll find out shortly. Lol

It's really unfortunate because the food is always amazing but the customer service is horrible. Every time I order pick up, I'm missing one or more items and when I go to the counter to retrieve the items I've already paid for, they're always just incredibly rude. I understand and working in a fast paced food environment can be stressful and annoying at times (I work at Jimmy Johns lol) but that's no excuse to be a jerk. read more

Let me first say, the employees are very hard workers, and try their very best to provide optimal service for their customers. They're always very polite even when they are noticeably stressed by all of their orders. HOWEVER, whoever their manager is, Ms. Christina, needs to be FIRED. She is rude and does not help her team during rushes. I was waiting for my food for atleast 30 minutes and she was busy wiping tables. I will not be returning to this firehouse again, and i'm telling others I know to not come here either for that very reason. Watching a team struggle while their manager is "sweeping" is infuriating. She's an imbecile and incompetent. read more

Because of this place I will never go to subway again. The meat and other ingredients are really fresh, the store clean and the staff friendly. The amount of meat on each sub is generous and the veggies fresh. Subs are made in a timely manner. As a transplant from out of town this place is a favorite. read more

I will admit the food was good but it was not worth the days of pain afterwards. My and my roommates family had been driving since five that morning to get there in time for college move-in the next day and by 7:30 we were getting hungry. My brother, roommate, and I decided to grab dinner for the whole family and we decided to try firehouse subs because nobody had ever had it before. When I tell you none of us will be eating there again do not take this lightly. I will admit it is quite funny when said but the days following eating here everyone had stomachaches and digestive problems. I didn't even get a sub, I got a salad with no meat, and my stomach is still hurting four days later. I'm assuming it's the oil they used, because I got the oil and vinegar dressing with my salad and there seems to be no other connection between our meals. The aftermath of eating here has caused several emergency restroom trips while we've been in an extreme rush. My brother, roommate, and I had to drive to Gainesville the next morning and grab stuff from a storage unit, we were about halfway when my brother in the backseat said "we're going to have to stop at the next gas station." He sat in the backseat tense until we eventually found one, having to miss an exit in order to get to it. My roommates mother decided to get a COVID test because she felt so bad because of the food and wanted to make sure we weren't exposed, this is how bad it's been. I woke up at four this morning because I desperately needed to use the restroom. I hope they can figure out what caused this problem and I deeply hope nobody else has felt this way. We ate here 8/15/21 and the time on our receipt says 7:51pm. read more

Quick and friendly service. Same food quality as just about every other Firehouse Subs. Dining area was clean. Parking was a nightmare because everyone in Riverside thought it would be a good idea to visit this area at lunch when we were there. I've experienced much worse visits to Firehouse Subs in the area which makes this experience better than most. I'll come back here without hesitation. read more

We were visiting Memorial Park so I had this terrible sweet tooth going on. I remember seeing that a Firehouse Sub was near and I remember that they have theses oatmeal cookies that I took a fancy to. So what I do? I stopped and grabbed me two oatmeal cookies (one for now and one for later) and a bag of Ms.Vickers Jalepeno Chips. Yes, I enjoyed snaking on the soft sweet cookie. The subs are good to but I wasnt hungry enough to get one. Customer service was friendly and welcoming. Oh yeah not only do they sale cookies but they sell brownies also. The restaurant was clean. I will return. read more

I stopped in firehouse today and was very disappointed in the food I got there today. I ordered a sandwich with no onions and no green peppers. I was in a hurry to get to work so I didn't check my sandwich till I got to work. One of the two things I requested not to have it had them. I was so upset because now I was at work with a sandwich I couldn't eat read more

Second time I've ever ate a Firehouse Sub. First time probably Seven years ago My wife brought me home an Italian Sub, that had steamed Iceberg lettuce on it. I've avoided Firehouse ever since. Gave them a second chance today. Ordered a small Italian Sub. It was definitely small. Should have read the menu board better where it said Hot Specialties. Never imagined they would toast an Italian Cold Cut Sandwich. At least their across from Publix where I can get a real Italian Sub, for less money. read more

This is my regular stop for lunch. They always have the best subs at great prices. If you go to firehouse subs make sure you join their firehouse club and it comes on an app on your phone. You collect points for purchases and then you'll get free sandwiches and it doesn't take many visits to earn them. On Mondays they have double the points. read more

Great sandwiches! Solid meat selection, good sub combos and very good service. Favorite sandwiches are the engineer and the hook n ladder.

2 stars for a sandwich that just hit the quick. The service was lackluster, one person making sandwiches, the other at the register barely looked awake. No greeting, no communication, no interaction. My sandwich was overstuffed with lettuce, barely tomatoes, pitiful onion slice, and some type of sweet sauce that was awful. If you have absolutely no time for another option, you need something quick until can have better, this is it. read more

I remember when Fire House started out on San José ave. They were really good and even only had a few hot sauces. Now there a zillion Fire House's and they have 200 hot sauces. Now this store in riverside was really good. The sub had a good amount of tasty pastrami and the mayo I could even taste. The whole place is nice and clean. I looks like it new and the service is pretty darn quick. I just stopped in before work for a quick bite. read more

Came after class to get dinner before I worked the next 24 hrs. Walked in and the manager was on the phone and had me waiting to order for 5 mins. Once he went to take my order he completely messed it up leaving me with no food for my shift. He walked away and had another staff member try to take my order. She didn't seem to know what she was doing. Love what firehouse stands for in supporting first responders like myself but this day the staff was not on their game. read more

Friendly staff, extremely clean. One of the best firehouse subs I've been to in a while.

I did not like the tuna fish sandwich. The bread was very good. The tuna had to much mayonnaise and pickle juice. The tunafish was mushy. I will be back to try other sandwiches though. I like the concept. read more

They are so slow and not only that they don't listen it's like how hard is ur dam job. Wtf. Ppl need to be fired and new ones hired.