First time at this location and picked up our order with half of our items missing, they didn't even let us know. I got all the way to the car before I realized. They were just gonna let us walk out of there after being charged the full amount and not say anything. When I went back to ask about half of our order missing all I got was an "Oh, we're out." Our subs weren't even hot, cheese barely melted, and one was soggy. Overall bad experience and will not come to this location again. read more

Firehouse Subs - Soggy bread and unmelted cheese on the Hook & Ladder. - Fast Food Near Me - Jacksonville, Florida

Food was wrong and missing items, Daquan the manager on duty had us come back only to get a sub with NO meat, I'm sure this was intentional. Do not eat at this disgusting place read more

Overall my experience at this Firehouse Subs shop was very good. It was full of customers eating-in and others coming in to order. It appeared to be far better than their average review score showed. I really came in for a deal from T-Mobile on a BOGO but I couldn't get the app to work. That's no hit on the shop, but Firehouse as a company needs to fix the problems with their app. I missed out on the deal unfortunately. I will say the manager and staff were very courteous in answering questions, in assisting a customer who was having issues with the Firehouse app - that part was impressive. I chose to get a medium Philly steak and cheese sandwich. It was good but I will say it had something missing. The green peppers were pretty strong and dominated the taste, but it could have used a grilled onion with mushrooms combo as many other outlets do instead of charging grilled mushrooms to the customer as an add on. I also added banana peppers to the sandwich at home, which was a good enhancement. But the sandwich was made right and in and of itself does not deserve a reduction of an extra star. I would encourage the company to spruce up the Philly S&C sometime in the future. As for the BOGO that did succeed, it was a solid turkey breast and ham deli sub (hook & ladder) with lettuce, tomato and mayo. Great looking and tasting sandwich, BUT!! Unfortunately pickles were not included with the sandwiches. I saw from other reviews that this was an issue with their orders too. It is something this Firehouse shop should correct. Upon entry, the shop is rather narrow which general red tables and seating on the left side. It can fill quickly but the space is more narrow and tight than I like but the narrowness of space prevents it. The counter area is long and overall pretty well kept even during the busy lunch hour. I appreciate the store manager for taking time to chat with me. His enthusiasm and care for the customer and crew were quite apparent. I think this shop will trend upward in the days ahead. I'll take another visit in the not too distant future and see how it's doing! Recommend: MEDIUM_HIGH read more

See all

I was excited when they brought the hot sauce bar back. That said for those of us who like a lot of heat they don't offer a lot in the way of super hots. I wish they'd have an extra 9 or 10 for us. I like my hot sauce really really hot. read more

See all

The worst. Guy with long dreads working with no hair net. None of the employees had hair nets. Gross. 2 of their small subs (which is about 3 bites each) and one bag of (STALE) chips was $17 bucks. Never again. And one of the sandwich orders was wrong even though NO ONE was there but me. Now I know why no one is ever there. read more

as much as I love firehouse this location is by far the worst. i got completely forgotten about when i put in my order i had to walk out because how long to wait was. I won't ever come back here I rather go to the Jax beach location because they're very on time and diligent with their service and food!!! read more

Once again they have failed to make a good salad. I paid extra money for grilled chicken on a Hook & Ladder salad & there were no tomatoes & the salad dressing was about 1/3 full. I'm over this place! read more

Firehouse Subs - Horrible Hook & Ladder Salad. - Fast Food Near Me - Jacksonville, Florida

Hi this is going to be my third or fourth time talking about this place it's right by my house I have absolutely no problem with any other Firehouse I've ever been to in my entire life this one happens to be the worst piece of crap ever and the stupid manager lady told me not to come there on Sunday but I still went cuz I didn't realize it was Sunday and it's an absolute nightmare it takes two to five to six decades to get your food there don't ever go here please shut this place down please if you love anything you will shut this Firehouse down read more

I ordered a sub & it was made incorrectly. I understand accidents happen so I just simply asked for a remake on my sub. Well they made the sub exactly the same way as the first time - WRONG. By the I was already 33 minutes into my hour lunch break so I got a refund instead very sad was looking forward to that sub read more

I never had problem with this location but today, I ordered the firehouse hero with green pepper and cucumber . The sandwich is cold ( supposed to be one of the specialty hot sub) with no cucumber and green pepper and it's dry too with minimal dressing, mayonnaise and vegetable. It's just terrible!! I pick up my food and been standing on the pick up area for more than 5 minutes with no customer. One of the employee is making the sandwich and the other employee which is a lady just messing around with the other employee. After the other done doing sandwich , he is the one that help me with my order. Very inefficient and bad service. read more

I really have no idea how this place has less than 3 stars. The food is so amazing and fresh. Really good sizes and portions of ingredients. Staff is friendly and prepares orders diligently but nice and not in a messy/hasty way. Drinks are always ready and tea is always fresh. Really good stuff here! read more

Surprised by the low ratings, I've never had a problem. I live around the corner and pick up sandwiches often. Food is always GREAT and the staff is always friendly. read more

I ordered my food at 12:30 online- pick up at1 pm and at 1:23 they hadn't even started my sandwich. They turned away customers coming to eat here because they're backed up on orders. If they can't keep up with online orders, they shouldn't take online orders. Live people being turned away is ridiculous. Waiting past 30 minutes after the order is supposed to be ready is ridiculous. There are 5 employees working and not a single order has been right... except door dash. The bypass everyone to get the doordash people. It's absolutely crazy.... Small sandwich finally ready at 1:35... no pickle with it. Sigh and the restaurant is completely empty. Other than the employees. read more

Tucked in the Outback/Walgreens strip mall. I love the consistency of the food here. My go to is the engineer. It's a hot ( or cold upon request) sub. With your choice of white or wheat bread, this particular sandwich comes with Turkey breast, mushrooms and a savory white cheese. "Fully involved " includes lettuce, mayonnaise, onions ,deli mustard and a pickle spear. A combo includes the sub, a bag of chips and a drink. Of course you can get a Large! read more

Firehouse Subs - closed for remodel - Fast Food Near Me - Jacksonville, Florida

I just attempted to stop by Firehouse to pickup a sub for my wife and they were closed. Multiple staff inside, hours say 10pm and they closed early. Not happy, and neither will my wife once I call her. read more

This restaurant was dirty, no towels on the restrooms, water all over the floor, and the employees were not friendly. My sandwich didn't have a pickle and she said it did but brought me more anyway. My sandwich had way too much Mayo and husbands New York steamer wasn't edible because there was way too much sauce on it. The other family on the restaurant had issues with their order as well. We love this chain but this location is horrible. read more

Firehouse Subs - Disgusting sandwich - Fast Food Near Me - Jacksonville, Florida

See all

Absolutely terrible service. Multiple workers - all but ONE is focused on closing. It is currently 8:10 and they close at 9:00. Completely out of tea. Don't seem too interested in making more. I won't come back to this place. Attitude is really BAD. Wow. I saw some crappy reviews and tried it anyway... Don't do what I did. Stay away! read more

Terrible service girls here are rude an the food takes 25 min for a medium sandwich this store an staff needs help

Food was great. No pickles included for either sandwich. Website didn't allow us to order the cookies.

I swear the employees are frozen in time when they work or they just have 0 work ethic. Done coming here. Imagine placing an order online and waiting in the store for 30 minutes for the sandwich. People are piling up and their pace is SLOW. Tables are dirty. Clearly they don't want to do anything. read more

I ordered on DoorDash. I was kinda worried because of the reviews. However, I was pleasantly surprise. The food was delicious. There is a couple of other really good sub shops in JAX but I appreciate supporting firefighters since my cousin is one. Furthermore, I called in to add some additional customizations, that weren't available on the DoorDash app, and they were happy to do so. read more

COVID restrictions in place 8:15pm Only people in the store ordering, one other person already seated and eating, 5 employees making sandwiches. One mobile/delivery order ahead of us. waited 12 minutes for 2 large sandwiches. Seemed much longer. Sandwiches were good. Order ahead if you are in a hurry. #Vickie read more

Last 3 times my order has been ready 30 minutes later than projected. There is no sense of urgency among the Sunday staff. I even stood at the counter for 12 minutes today before I was even acknowledged by the girl making a sandwich JUST TO THE SIDE of said register! The kids working the line are more concerned with joking around and taking care of hand tattoos than doing their jobs. This spot has gone downhill so far so fast. Never again. read more

went to pick up a phone in order. the manager came over and asked if he could help me. I told him i was there to pick up a phone in order and gave him my name. he walked away and looked around then he went to start making sandwiches. never came back. an employee then came up and asked me the same question. i told him that i was there to pick up a phone in order. he went over to another counter and picked up my order all the while the manager kept making sandwiches and ignored me. time for me to find another firehouse location. read more

How do you make subs with meat so rubbery you can't even bite into it?? I'm completely serious. My husband's New York Steamer had pastrami so tough he couldn't bite through it at all. What is going on?!? read more

Firehouse Subs - A pile of inedible thin sliced pastrami. Toughest I've ever seen in my life. - Fast Food Near Me - Jacksonville, Florida

One of the worst firehouse experiences I've had. I ordered my food and arrived at the firehouse five minutes after it was ready to be picked up. There had been a 50% off coupon for the entire week after 6 PM. The place was extremely packed in fact when I got there, the door was open and there was about four or five people standing outside. The place was packed to the brim on the inside. I walked inside, pushing past the people to be hit in the face with the smell of something burning. I didn't see my order So I asked the rep if they had my order and how long it would be. he told me about 20 minutes because of the people ahead of me inside the house before they told me they didn't have the meat for my sub. I purchased two subs the second sub I added bacon to one, and it did not have any bacon on it. I have contacted firehouse support about the experience. They directed it toward the restaurant's manager, and I have yet to hear back. It has been three weeks since the incident I refuse to go back to this fire house, even though it is the closest one to me. read more

So this is basically a Quiznos meets a Subway. Not to be a hater on Firehouse Subs, which is a local North Florida chain, but, I just wasn't impressed. Now, this has nothing to do with this location. The staff was so nice, the place was clean, but the sandwich itself? Not that big of a fan the combo of soft bread, heated up deli meats and cold veggies. It just didn't work for me. Now, to preface, I am a sandwich snob. No doubt. I've eaten many a sub in my hey day and this one, not memorable. However, I am unsure of the local Florida sandwich competition, so this place may be tops, just proceed with caution. Sorry Firehouse/North Florida, I got love for your beaches but none for this spot. read more

I ordered a Cajun chicken and it was ice Cold, probably going to get sick, this place is a Joke.

I love firehouse subs. I always come to this location since it's close to my home. My order is always accurate and delicious. The people working here are always so friendly. read more

Firehouse Subs - Getting my lunch on - Fast Food Near Me - Jacksonville, Florida

This firehouse subs is not the best. They are pretty slow with their service. I usually try to do the online pre order, so it can be ready for me when I get there, but the last 2 times I've done this I still had to wait after the time it should've been ready. The subs are good quality, but the service needs improvement. They don't seem to be very friendly.. no one smiles and no one engages the customer. read more

Best hook and ladder and great service. The tables were dirty and no lemons at the drink station though. read more

Firehouse Subs - Here is the menu - Fast Food Near Me - Jacksonville, Florida

Not a great visit guys... this fire house used to be top notch. Customer service was good and fast. Today I scheduled a take out, and when I arrived on time (for my curbside pick up) I had to go inside and when I said I was there, I was told my order was "coming up". About 30 mins after my order was supposed to be ready, it was finally ready. When I ordered in the app, it told me my pick up time was available, but having to wait for after my pick up time was horrible. To make things worse, even though I told two people I was there, my sandwich was made and put on the take out area and not curb side pick up. It's obvious this team is managed poorly and they lack of customer service shows. I've been going back and forth between firehouse and jersey Mike's, after today, I don't think there's any more confusion. read more

We love firehouse and this was our first time visiting this particular location. EXTREMELY disappointing. Terrible service. We placed an online order for pickup at 11:10am and we stood in line for 30 extra minutes waiting on our order just to have them give us 2/3 subs. We finally received our correct order at 11:40am with little regard for the large inconvenience they caused. Absolutely unacceptable. read more

Kaitlyn is always amazing at cheering me up. Although, hard to tell with masks, even her simple smile cheers me up. So kind and accommodating. She also makes really amazing subs! Will be back for her great service and charisma! read more

I ordered Large Hook and Ladder. Or what I thought was a Large Hook and Ladder. It isn't the same. Size-wise very unfortunate for what they charge. Got ripped off. :( read more

Firehouse Subs - Large Hook and Ladder? Looks to be a medium. I paid$ 9.88 for this. Smaller bun and not much meat. Gettin ripped off. :( - Fast Food Near Me - Jacksonville, Florida

See all

I've been to Firehouse Subs restaurants all over the country and this is by fare the worst one. Staff is rude, my sandwich was soggy and not nearly the quality I've had at literally every other Firehouse Subs. The restaurant was filthy, bathrooms were filthy, there was water all over the floor by the drink machine, soda machine only gave watered down drinks or was out of popular flavors. Staff continued to joke and yell at each other while eating and drinking in front of customers. It was like being on an unruly school bus with screaming teenagers. When we asked if we could have the pickles they left off of our sandwich we were accused of trying to steal extra pickles. Other customers complained about food and were yelled at by staff. Unbelievable. Avoid this place. Owner and corporate need to get this place in shape or close it. Shameful representation of a good brand. read more

One star because the food is good. Even if it isn't what I ordered. Person (Peter?) who took my order for a sub on White - WHITE, I said, entered Wheat anyway. When I told him, he said not to worry, he'd fix it. He did not. I heard him tell the sub maker to make it on white. I also told the sub maker to make it on white. Yes, the order did say WHEAT. I understand. I ordered white. I got wheat. I shoulda triple-checked. Absolutely my fault for leaving without triple-checking. Third time in a row did not get what I ordered, so we won't be going back. read more

I have always enjoyed firehouse subs since I moved to Florida. I forget about them sometimes but love their sandwiches and hot sauce. It is like the perfect pairing!! The staff at this location was friendly and very prompt to fix my order to go as well as being respectful to all customers that came in while I was there. read more

The reason I only gave 1 star is the restrooms in this location were disgusting. Very dirty surfaces, no way to dry your hands and looked like it had been a very long time since anyone had cleaned it. I would not have ordered if I had used the restroom BEFORE I ordered. The sandwiches we had were good. I love Firehouse Subs in general. I will not be returning to this location. read more

If you're looking for something to eat for lunch or dinner and don't want to sit at a restaurant or spend a fortune ... or if you're just looking for a hearty sandwich to fill you up, this is the place! Firehouse has fantastic sandwiches that are reasonably priced and they're super yummy! Much better than Quiznos or Subway. Anytime that I'm craving a sandwich and too lazy to make one, this is where I go! read more