This place is going from bad to worse, was closed a couple of times with a sign on the door, last time Me, my wife and daughter went and they had a cash only sign, after waiting in line while the person behind the counter who claimed to be the owner made very inappropriate comments to the customer in front of us, when it was our turn He confessed that the credit system was working he just did not want to deal with people. I'm afraid this place will be shutting down sooner rather than later read more

Firehouse Subs - Ride Rudest employee I have ever encountered at a fast food place. - Fast Food Near Me - Johns Creek, Georgia

No response in DM by corporate. Bye, Felicia lol Good afternoon. I will keep this off of your Facebook page for now since you just tell people to DM you with their complaints so I'll give that a try before blasting you in public. Yesterday I ordered a sandwich on the app for pick up at 10:40 when the store opens at 10:30 in Alpharetta Georgia. I arrived at 10:30 so I could pick it up and leave and get back to work since I have limited time to be away from my desk Otherwise I would've ordered it during the rush-hour at lunch. When I got to the restaurant, there was no one inside. I tried calling, going through app support, and calling another store to see if they could fulfill my order, but they could not because they were owned by a different owner they said. I waited 45 minutes for the store to open and no one showed up so I left. I had submitted a request through the app support and they emailed me back saying the store manager would contact me. They did contact me and kept saying don't worry we will give you a free sandwich. Just come on in. They would not allow me to order the sandwich through the app again or refund my previous order so that I could order online and have it ready for pick up when I arrived. He did keep repeating you're getting a free sandwich even though it was just a sandwich that I had already paid for and driven 20 minutes round-trip to get along with 45 minutes waiting for them to open which never materialized. We are now up to one hour and five minutes for me to get a sandwich. I drove down there today another 20 minutes so we are at one hour 25 minutes to get my sandwich and there were six people in line with two people working. They were helping one person in the line every 5 to 10 minutes while making all the other app orders that have come in or phone orders. I ended up spending 35 minutes in line just to order the sandwich that I had already ordered the day before and paid for. Now we are up to two hours to get my sandwich. After they took my order, it got put in a line of 10 other orders that had come in online or on the app so I was there another 25 minutes waiting for them to make the sandwich after they took my order. We are now at two hours 25 minutes of my time to get a sandwich. As the guy kept saying, it's free though, and failing to grasp the fact that I have paid for this free sandwich already because I did not receive it the day before. When I got up to order it, I voiced my concern that perhaps because of all the time I had spent, they could do a little more and give me an extra sandwich for dinner since I was already two hours plus into this ordeal. He said "no, there's only two of us working." as if that made everything better. I lost two hours plus of my time, which is $56 of my own money that I would've made at work for those two hours plus paying for my sandwich so now I've waited over two hours for a sandwich that I paid $65 for. I would like a better resolution than just getting the sandwich I paid for and having to spend an additional two hours to do it. The restaurant will not do it as they have already said so I do not need them to contact me again. I will certainly never go to that location again anyway. But now you have a chance to do something that will keep my business at your other locations. Got a family of four and we eat there maybe once every 10 days. Not your best customer, but certainly by far from your worst. Thank you in advance. read more

Firehouse Subs - Sandwich not from Firehouse but to grab attention the the review lol - Fast Food Near Me - Johns Creek, Georgia

The food was great, and the service was fast and friendly. What more can you ask for?

This restaurant boasts new management but customers beware! They were out of many items and did not tell you this until after you received your food. Wait was long and food was cold. New owner did not seem concerned. We will not return. read more

It is so darn good now, I think it's because of the new owners. I've been there a couple times since it's changed hands and have been so happy with the food, and service. read more

Why does it take 45 min to make 2 sandwiches and no one else is in there. This place is a joke go to subway across the street

I love firehouse but had stayed away from this convenient location because the staff and the whole experience had gotten so bad. I saw a sign in the window as I passed today that it was under new ownership. I decided to go in and check it out and glad I did! Great experience and excellent food. Will definitely put it back in my regular rotation. read more

New management and new team!!!! I have always loved Firehouse and eat there often all across the country. This location is close to home so go here a lot. Or did, Past management and counter team ruined the experience so had not visited in some time. Stopped in today and got three sandwiches, one gluten free, which they were very careful to prepare . Glad there is a new team here. Will resume my weekly sandwiches! read more

First thing I noticed when I walked in was how dirty the tables and floor was. It looked so bad I did not want to sit at a table so I did a Togo order. The person who took my order was slouch over the register as if he was half asleep, he did not say a single word or ask me about how I wanted my sandwich, was even more surprising he did not try to up sell me for a combo or drink. The guy really needed some training. My order was ready in about 10 minutes, I passed on using the hot sauce bar, it was a mess with hot sauce dripping down the side of various bottles, ew, did not want to touch them. read more

All new ownership now and staff!! Great experience now!! Everybody was super nice and the food was great!!

Horrible!! I ordered a beef and cheddar brisket sandwich and it was the messiest thing I've ever seen. There was sauce on the outside of the box and some on bag from messy gloves. But worse than that, there was so much fat you couldn't eat it. It almost seemed like slices of bacon barely cooked put on there . Just floppy fat slices. Also, I asked him while I was there if he put cheddar on it because I didn't see him putting any and he said oh yes, we don't serve brisket without cheddar. I got home and I don't see cheese at all.. unless those two or three little strands are supposed to be cheese that was it ! Couldn't eat it. It was literally thrown away. Don't go. read more

Firehouse Subs - Fatty, floppy, disgusting.. a little had to throw it all out. I couldn't eat it - Fast Food Near Me - Johns Creek, Georgia

Food was good as usual. Service - gave it a 2 star only. Gent taking order didn't get anything right. Told him it was eat in/packed it as to go. Ordered a bowl of soup, gave us a cup. Waited 8 min to order, got food 10 min later. The place was not crowded. Hope server just had an off day. read more

I never leave reviews but I have came to this FH all my life, I've never been in and out without saying I'm never coming back and this time I mean it. You can come in here and be the only person and still wait 20 min for your sandwich. Ever.single.time. SLOW SLOW SLOW SLOW read more

I will never go back here. Rude and unprofessional. No thank yous or and appreciation for the larger order. If you don't want the business -close. I thought the work areas were filthy and no one wiped any of the tables. DEI all the way! read more

Waited 15 minutes for someone to take my order just to be told they were out of stuff because nobody prepped it. Felt bad for the guy behind the counter because he had just clocked in to nothing being set up for him. read more

How awful this place is. I know restaurants are finding it hard to find good help but, Jesus this was a joke. I ordered on the app and waited till it was ready. Walked in the store and it wasn't ready. Waited another 20 minutes with the guy behind the counter not even asking if I need help. He seemed more interested in eating than making orders. There was no one in the place. I was in today around 3 pm. At least hire people who make an attempt. I walked out and didn't even wait anymore. I'll go online to corporate and see if they can refund my card. read more

I like Firehouse Subs, but not this one. Maybe 2 slices of meat on my sub. It came out greasy. The Mgr, saw me take 2 bites and throw it away. If he doesn't care why should I? read more

Hilarious! The young man working the register told me that he wouldn't eat here while he was taking my order. He only eats at Village Burger. He could not care less that I was there ordering his food . Never acknowledged me buying something from his store and just ignored me other than taking my money. Might need to do some customer facing training on this young man! read more

Welcoming and pilot. Service was prompt. Four stars in because the drink area could be a little cleaner but that's just being picky.

The service is great Mr. Jay makes it great for everyone to order and eat here. My grand babies love coming Herr. Everytime they come over they say you taking us to see Mr. JAY. It's a great environment. Thanks for showing us a great time. read more

First, I must start by saying, I love firehouse subs. It's been one of my favorite sub places for a very long time. However, we have been to this location a handful of times every time there has seem to have been some thing lacking. Whether that was customer service, food did not seem well prepared or was a little cold, or just something wasn't right. Today we ordered food to be delivered and the order and delivery went just fine. However, my sandwich, which was a club on a sub was missing bacon and ham, leaving just a small amount of turkey basically on bread with some lettuce. It was lackluster and probably the final straw for us visiting this location. read more

I don't mind paying the higher prices, but why can't the service be friendly anymore? Why is the portion of tuna so small? And, why do I have to look in the cabinets for lids for the small cups? read more

I came in here to get a quick lunch because I wanted to try something different from my usual Subway sandwich. Huge mistake! It took them almost 5 minutes to even get my order with no one in front of me because they were working on a lunch catering order but when they finally did, it took another 10 minutes to get my food with no one else ahead of me. So much for a quick lunch. I had specifically asked for no mayo and when I got the sandwich, it had a lot of mayo but I didn't have time to have them make it again because I had to get back to work. I understand that a lot of people are doing Uber eats and DoorDash but I think you also need to prioritize the customers who are in front of you at your restaurant. I'm going back to Subway for sure. read more

Same thing happened to me as Manuel that guy in the front was very rude for no reason counting my change out loud and slamming the coins on the counter same time 3 pm read more

I go to this location probably once a week to grab some lunch before work and I think they're great! Whenever I come in they're working hard and always seem in a good mood. I'll definitely continue going to this location. read more

Employee told us to leave after we walked in at 8pm when open sign was one and hours said they closed at 9pm. Very rude too. Won't be going back read more

Terrible service.I call the place waiting on the phone over 25 min. Call second time no one answered phone.

I'm a sucker for a freshly baked, hot sub. I've only had to pickup my order from this location - but I must say - I went two days in a row! The staff was friendly, my large order was spot on AND it's ALWAYS ready when they say it will be. Mmmmmm... I'm thinking about ordering another one right now. read more

Firehouse isn't Reuben's Deli (Broad Street, Atlanta), but it's also not Subway, and that's a good thing. 1st and 2nd stars - Blah blah standard Firehouse subs I like Firehouse subs better than anything that Subway could make, coat with gold, and serve with keys to a Ferrari. Seriously -- you cannot save a Subway sandwich from self loathing. It hates to be made. It begs to be tossed in the bin. Firehouse -- not so much, although their sandwiches are sorta soggy sometimes from the steamer. I recommend the meatball sub if you want something hot and filling. Otherwise, the turkey bacon club is a winner. 3rd star - Decent service at the Holcomb Bridge location I've been coming to this location for about 8 years, and I've never had any problems with the service. I think they've "slowed down" over time and changed management, but that's what happens with these fast food joints. It's not terribly slow, even on busy Sunday afternoons after nearby churches let out. Lost 4th star - Can get full of rug rats I can't fault the restaurant for this, but seriously -- on a Sunday at lunch after church, this place is wall to wall children. It's almost like a nursery. It doesn't help that the sandwiches take time to steam, thus compounding the lingering of said rug rats. Lost 5th star - Stupid digital Coke fountain machines Raise your hand if you hate these things. The Coke fountain machines with the touchscreen and 200+ flavor combinations? They seemed to be a pilot at Firehouse Subs in Atlanta, starting with the location near GA Tech. That was 5+ years ago, and I still harbor a deep-seated loathing for the things. They are a government IQ test to weed out the really dumb people for when they put the apocalypse survivors on arks. Plan on waiting behind every child, mouth breathing parent, and old woman who can't figure out how to a) get ice and b) pick a flavor. Firehouse is my go-to when I need a sandwich in the 'burbs, but it'll never fulfill my cravings for Reuben's Deli. read more

See all

I placed an order for a sub for pickup today. When we went to pick it up I was told there was no record of it and told me to call Mansell. Mansell has no record either so I looked up payment on my phone and it was Grubhub Yelp. I called Old Alabama back and they said that since it was paid by Grubhub that I would have to call them. I called them and at 1st they had no record of my order either. When I mentioned Yelp they finally found it. At this point they finally called the store and was told my order would be ready in 2 minutes. In the meantime my husband came home with a counter order of the same items. Neither Grub Hub would help me with the issue or money. I paid over $22 for a cold sub and lemonade. I will never order from either one again!!!!!!! read more

I arrived at the time specified for my lunch order to be ready. After waiting for quite awhile, I asked a few people what their pickup time was and there order was getting done ahead of mine when their pickup time was much later. 35 minutes later, I get my order. I asked why other orders were pushed ahead of mine causing me to wait 35 minutes and he turned around and walked away with no response. I walk down and asked him again and his response was "It takes longer to make a salad. Have a good day." I then ask for the manager and one lady asks if she can help me but avoids my question about her being the manager. My family and I have been long time customers of your business. I will take my business where people have respect for their customers. This is no way to run a business. read more

For all of Firehouse's faults, I still go there several times a year. Faults? Well I try to be healthy, and their "fully involved" sandwich (with the mayo, lettuce, etcetc) is not exactly healthy... a whopping 20 grams of fat (for the hook and ladder). But that's the reason you like the Firehouse sub, because you can pretty much get meat, and lettuce, and bread at a bunch of different sandwich shops, but the steamer, the "fully involved" and the broad selection of hot sauces pretty much fill in that fourth star for me, and this location is consistently cliean and fairly fast even during rush hours. Will I go back? Yes. Will I ever get a combo again? No. I don't like that Coca Cola million flavor machine thing they serve the sodas out of. Yeah you can get a million sodas you can't get anywhere else, but none of them are spot on in taste unless you opt for a cherry coke or something with overpowering flavor - something is not right about those machines!! Am I the only one who see's this? read more

Cassandra is the definition of rude. Yelling at employees in front of customers, no hi, no thank you, just arrogant and rude.

Very nice staff, fast flawless service! Will definitely be coming more often! Made my two sandwiches were made perfectly and quickly. The store was also very clean 10/10 read more

Got the turkey salsa verde sandwich with no cheese and no mayo from their "under 500" calorie menu. I work about 5 minutes away and by the time I got back to work the salsa verde had made the roll a little soggy. The sandwich was tasty but the bread was falling apart so I couldn't finish it (I have a thing about messy sandwiches...ick). The only thing I mighr suggest is maybe just put the salsa on one side of the sandwich- not both. Other than that it was yummy!! read more

Now every time I come in "Mr. Welcome to the house!" Is full of energy I love that guy the reason why I go to this fire house. He funny and full of life. I just like to thank him for making my day every time I come here. He is also good with the kids. He just amazing food always good. read more

It was Sunday morning - cloudy and temperatures dropping. I'm hungry for lunch and out running errands. Firehouse Subs it is! We made the mistake of getting into the Old Alabama/Nesbit Ferry area right after church and Mount Pisgah was letting out. Big mistake! I got stopped three different times by church-goers leaving the parking lot. I honestly thought Firehouse would be packed with the after-church crowd, but we got lucky. There was hardly a line and plenty of seating. Firehouse now has a handful of sandwiches and salads under 500 calories! Woo! They've expanded their menu a bit as well to include GF options. The decor is the same - dalmatian spotted table tops, a lot of firehouse red, hook and ladder references everywhere, and even little plastic firemen hats for kids! The set up is a little weird because you have to go inside the place and keep walking to order, and then head back towards to the door to wait for your food. It was a weird line tangle that people got confused about. And the people that sat right by counter were the victims because everyone in line bumped them and crowded their personal space. I ordered the Srirache Beef sandwich combo with a side of (the infamous firehouse) chili and he ordered the turkey, bacon and ranch combo. Total, around ~$22. It probably would have been around the same price for Jersey Mikes and Subway. We were given our cups and directed towards the Coke Freestyle Machine. These machines must be all the rage because they are EVERYWHERE. It used to be really cool and you would go to a place specifically for the Freestyle machine, but now that they're everywhere they've lost their magical-ness. We grabbed some chips and found a seat in the back away from the line. We weren't sure if we were supposed to pick up our food or if someone would bring it to us. So when they called our name, my husband got up to go pick up the food, but then someone came out and delivered it. The food runner just followed my husband back to his seat - it was kinda awkward. Served in a standard red plastic tray with branded wax paper, my sandwich was beckoning me. I could see the steam coming from the chili too! So excited! I will point out, that Firehouse Subs steams their buns and lets the meat and cheese melt together in the steamer after their cooked. They don't toast them or bake the sandwiches like other places do. This made my buns very soft but durable enough to hold everything in. No soggy buns! The Sriracha wasn't overwhelming, but just enough to feel the heat with every bite. Which I like, because some other places slather it on and it's too much. Cut in half and perfect to tackle from any side, my sandwich became the victim of my lunch hunger. Srirache, smoked beef, melted cheese and onions came together to create one amazing sammich. I approve. The chili was decent. Served hot and with crackers, it was the perfect addition to the cold cloudy day. I also took some of my chips and put them in the chili. IMHO, chili should have beans. This is a huge debate between my husband and I. This chili has beans! I will admit, the chili could use some more spices and flavor. Overall, the place was clean, organized and knew what they were doing. Service was fast, friendly and efficient. I wouldn't go out of my way to eat here, but if I'm in the area I would stop by. This place is good for kids too. read more

I called in an order. Once I arrived I told the kid at register I called in an order. ( he must be new ) I couldn't understand what he was saying. Then a lady with grey hair started grasping his arm. She looked like she was frustrate with the kid. She kept mumbling about thus and that. She was very rude. Well did you look over there for your sandwich. I said no and if its not there I'm leaving because it should have been done by now. It didn't and I left. Sad to say I won't be returning to this location read more

Stopped in right before closing on Saturday 8/29. Spoke to representative but she hesitated to speak because she said it was almost closing. Advised we need three sandwiches but she did not want to make them so we left... Will not patronize in the future if I have to beg to get service! read more

Tried to order using the Firehouse App but received an error message so I gave up and stayed home. One hour later I get an email that the order was confirmed and my credit card was charged. Called the store to explain the situation and the on duty manager, Cassandra, was the least helpful and customer unfriendly employee I have had the displeasure of speaking with. She only told me the sandwich was made and I could pick up up if I wanted even though it was over an hour old. So the app fails and it's the customers problem to eat the money or a stale sandwich. No thanks. read more