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    Firehouse Subs

    2.7 (62 reviews)
    InexpensiveFast Food, Delis, Sandwiches
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    Sandwich not from Firehouse but to grab attention the the review lol
    Darren L.

    No response in DM by corporate. Bye, Felicia lol Good afternoon. I will keep this off of your Facebook page for now since you just tell people to DM you with their complaints so I'll give that a try before blasting you in public. Yesterday I ordered a sandwich on the app for pick up at 10:40 when the store opens at 10:30 in Alpharetta Georgia. I arrived at 10:30 so I could pick it up and leave and get back to work since I have limited time to be away from my desk Otherwise I would've ordered it during the rush-hour at lunch. When I got to the restaurant, there was no one inside. I tried calling, going through app support, and calling another store to see if they could fulfill my order, but they could not because they were owned by a different owner they said. I waited 45 minutes for the store to open and no one showed up so I left. I had submitted a request through the app support and they emailed me back saying the store manager would contact me. They did contact me and kept saying don't worry we will give you a free sandwich. Just come on in. They would not allow me to order the sandwich through the app again or refund my previous order so that I could order online and have it ready for pick up when I arrived. He did keep repeating you're getting a free sandwich even though it was just a sandwich that I had already paid for and driven 20 minutes round-trip to get along with 45 minutes waiting for them to open which never materialized. We are now up to one hour and five minutes for me to get a sandwich. I drove down there today another 20 minutes so we are at one hour 25 minutes to get my sandwich and there were six people in line with two people working. They were helping one person in the line every 5 to 10 minutes while making all the other app orders that have come in or phone orders. I ended up spending 35 minutes in line just to order the sandwich that I had already ordered the day before and paid for. Now we are up to two hours to get my sandwich. After they took my order, it got put in a line of 10 other orders that had come in online or on the app so I was there another 25 minutes waiting for them to make the sandwich after they took my order. We are now at two hours 25 minutes of my time to get a sandwich. As the guy kept saying, it's free though, and failing to grasp the fact that I have paid for this free sandwich already because I did not receive it the day before. When I got up to order it, I voiced my concern that perhaps because of all the time I had spent, they could do a little more and give me an extra sandwich for dinner since I was already two hours plus into this ordeal. He said "no, there's only two of us working." as if that made everything better. I lost two hours plus of my time, which is $56 of my own money that I would've made at work for those two hours plus paying for my sandwich so now I've waited over two hours for a sandwich that I paid $65 for. I would like a better resolution than just getting the sandwich I paid for and having to spend an additional two hours to do it. The restaurant will not do it as they have already said so I do not need them to contact me again. I will certainly never go to that location again anyway. But now you have a chance to do something that will keep my business at your other locations. Got a family of four and we eat there maybe once every 10 days. Not your best customer, but certainly by far from your worst. Thank you in advance.

    Fatty, floppy, disgusting.. a little had to throw it all out. I couldn't eat it

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    6 years ago

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    6 years ago

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    6 years ago

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    9 years ago

    Takes a long time to get your food but at least it's hot and fresh. Delicious subs. They have the Coke Freestyle machine.

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    6 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    13 years ago

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    10 years ago

    These sandwiches are super tasty. My son loves them. The people here are great and friendly and the place is always clean.

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    14 years ago

    Best subs in the metro area. Good quality meat and the bread is fresh too. A bit pricey but well worth it.

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    14 years ago

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    16 years ago

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    9 years ago

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    12 years ago

    Regular Turkey Fully Involved- need I say more

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    8 years ago

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    8 years ago

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    15 years ago

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    9 years ago

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    12 years ago

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    Page 2 of 2

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