Always love Firehouse; it's my favorite sandwich chain. Service is always great, the subs are always fresh made and delicious, and are basically two meals. I always go to Firehouse when I'm craving a sub. And best of all, they didn't spend years with a pedo as their spokesperson! read more

$3.57 for a coke. Enough said. Oh and having to wait for a cashier to find out it's a $3.57 Coke. Of and the cashier is the manager that had to be called up to run the register. Did I mention the $3.57 for a coke? Insane people must eat here with more money than sense read more

The first time I went there, it was ok. Today was terrible. I called in my order. I was told that it would be 15 minutes. It took a lot longer than that to get my sandwich. Both, the lady at the counter & the lady that made the sandwich were not nice. I did not get the sandwich the way I ordered it. When I left, the lady at the counter was talking bad about me to the other customers. I doubt I will be back You need to get employees that are not rude & seem to care read more

good food and nice service. always well made. I wish other Tyler food joints were this consistent

These employees are the rudest people I've ever met. They are slow. I placed an online order and scheduled for pickup and it was 30 minutes late. I have never been more frustrated or disrespected by employees. I will never come back read more

horrible they had to redo my sandwich 3 times before getting it right and girl did not seem like she new how to make sandwiches would not come again read more

Used to order every other week as it was close to my work- the past three times I've ordered online through the app there have been significant issues including wrong orders and different subs. Tried contacting them through the in-app support and never heard back. If you can go in and order/check your order I'm sure it's fine but I wouldn't suggest ordering delivery or pickup if you're not eating there. read more

My favorite Wingstop in town! Always gives us fresh wings and fries. Employees are very sweet.

Beats Subway and JimmyJohns any day!! Quality food and always fresh. The Jamaican Turkey is incredible!!

$20 for a sandwich and bag of chips including tip, I would like for my order to be right. Less meat than expected, I got tomatoes which I had cut, it was missing the bacon & no pickle. But the sandwich was fantastic read more

So glad the neighboring restaurant was too busy so we stopped in here for the first time and we were soooo happy with our subs!!! Best ever!! We both got the Hook & Ladder and this will be our #1 sub restaurant from now on!! First, was surprised how tasty it was, then how much more fillings you get inside as opposed to the other stingy places!! Nice folks there and am happy about their fire safety donations. Really is a must try so you know what I mean and spread the word! Just wish they had one further south too! read more

Firehouse Subs - Menu - Fast Food Near Me - Tyler, Texas

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When we go through the week, everything is top notch. but the weekends are a different story. We went today, a Sunday. Not the first time on a weekend but the same story. There was no one at the front and we waited a couple of minutes until anyone came out to take our order. The young lady seemed irritated that she had to take an order. We and another couple were the only ones there. As we sat there, the same thing occurred with other people that would come in. No one attending the front. They would prepare the food and disappear. Someone could have come in and taken you for everything you have up there. The pop machine had Dr Pepper and Coke and otherwise almost every other drink was "unavailable". The women's bathroom was disgusting. The toilet was full and the floor was soaking wet from what looked like a leak from the toilet. Had not been attended to for a very long time. To the manager. You should be concerned and you need to know. On the one positive note, the food was excellent as usual. Other than my husband asked for white and got wheat. We like the restaurant too much not to make you aware. read more

​Tried this out for the first time 2 days ago. I find the value is really poor as the prices are too high for what you get. The cheesesteak was pretty bland and sorely lacking on the inside. The taste was poor and as I said, overpriced. I was sorely disappointed. For the price Little Italy on Broadway is the one to beat, all the way. Best Philly Cheesesteak in town and a good value. read more

Customer service is absolutely horrendous. I've never been to firehouse subs and the cashier Caleb was about the least helpful person on the earth. He mumbled our entire interaction and was obviously annoyed having to do his job. He asked me a couple questions but he didn't speak at an audible tone in the slightest and I'm not hard of hearing. It wasn't just me he was rude to his coworkers were audibly irritated with him as well. I understand not having a dress code but at least have your employees dress somewhat appropriately, he was not, the collar of his shirt was coming down onto his chest, it just didn't look like he should be handling peoples food. It was so bad that while he was me checking out I was contemplating just taking my money elsewhere. I also had the pleasure of him making my sandwich and I asked for extra ham on my club instead of turkey and got a very minimal amount of ham. The sandwich was decent but not worth the trouble having to deal with Caleb and spending an absurd amount of money for a small sandwich. read more

Awesome food and atmosphere! Firefighters in uniform get free drink and chips. You order at the counter and they bring your food to the table. But you help yourself to your drink, which is kinda fun because of the neat soda fountain. You can choose from like 120 combinations. read more

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I love firehouse subs and I am all about helping first responders if they indeed get any proceeds. HOWEVER when you have a band of entitled children with a Hugh lack of training run the place, I would give a negative star if I could . They didn't answer the phone all weekend . When you go in to order the subs, you have to wait until the girl at the register is done venting about the customer before me to place an order. I will note here that he left empty handed . One of my subs had soggy wet bread when I got home. At this point I will not be eating at firehouse again . read more

My husband and I love this location and eat here at least once a week! The employees are always busy, always serving, always cleaning, always doing something productive -- Never standing around idly. The manager, Ray, always recognizes us, treats us well, and makes sure we're satisfied with our experience. He is also always working hard, never above getting out and helping his employees sweep, restock, or fulfill the more menial tasks. Our sandwich order, which legit never changes (the Hot Italian with no dressing or veggies, sub marinara sauce, extra toasted bread), is always hot and fresh and prepared exactly as we've requested. And their sweet tea is THE best. Sometimes I'll go in and order it by itself! Lastly, we love what this company stands for, and are thankful for the opportunity to support them and their mission as often as we can. Five stars, all around! Thanks guys, for all that you do! read more

Literally the best sandwiches in Tyler! Only issue I have is that they need a location in South Tyler! Even in Flint. Prime location with the resort being there! read more

Posted times for closing are 9pm. We went at 8:50 pm on a Monday night and they had half the lights off and the door locked. They just stood there smirking at us while we were wondering why they closed 10 mins early. Management should discipline them and teach them about following directions and adhering to posted signage. read more

Great subs.. fresh & delicious bread & ingredients.. love that I can have any sub as a salad & it is abundant!

Great subs, new, worth a try. The soda machine is fun and different. The Large subs are huge, my wife and I can split one and not even eat the whole thing and dine for under $10 read more

Firehouse Subs - Fast Food Near Me - Tyler, Texas

I was so excited when I found out there was a Firehouse Subs nearby in this neighborhood! My only complaint is that it was a little challenging to get to the parking area from Highway 110. But I liked the restaurant itself. They still have the veggie sandwich, & I got that with a cookie (chocolate chip) & a drink (peach lemonade). The drink fountain has the touch-screen selections, like I have seen at other FS locations. The restrooms are 1-seaters, which may be less convenient during busier hours. Fortunately I was there for a late lunch (between 4-5pm), when it wasn't crowded at all. I hope to return to this location in the future! read more

Why do you guys put mayo on a Philly cheesesteak? That's not right, it's a cardinal sin. It makes the bread soggy and it all fall apart.

Great place, tried it in Florida and now we have it in Tyler! The soda machine has around 120 combinations of flavors! The interior has a fireman theme. Dalmatian pattern tables. Fire axes mounted on the back wall (behind the counter) and some actual firefighter gear. The food was a refreshing change from Jimmy Johns and Subway. I got the #1, the hook and latter combo. It was around $8 and came with sandwich, medium drink and choice of chips. My choice of white or wheat. It was served warm and delivered to us at our table. I would definitely go here again. read more

Delicious! Had the Smokehouse. Huge and so good! Lots of first responders were eating there plus Dallas Holm.

Had a horrible experience. Ordered by phone online. When I checked out, I noticed the deliver button was automatically checked. I immediately called firehouse subs to tell them not to deliver it and I was on my way to the restaurant to pick it up. Got there and they had given it to Grub Hub to deliver which was a parking lot across town. They told my husband they would cancel order and remake but the manager disappeared. Grub Hub called me. I told them what had happened and I was requesting a refund and to bring food back to restaurant. I went in, asked for manager who had told my husband he was on phone with Grub Hub. Grub hub told me they had not talked to the manager. The manager told me he was on the phone with them and that he could not give me a refund. Explained I could not wait for another order as I had a doctor appt that I needed to be at. He said I would have to get refund from Grub Hub, which I did. Will not go there again because even with the phone call I made to cancel delivery, they did not follow through. 30 minutes later, I had to go the doctor, diabetic and unable to get my order to eat first. read more

My hometown does not have a Firehouse Subs, so I was excited to finally get a chance to order. Or so I thought. We are staying in a hotel and wanted delivery so attempted to call - at first busy, then no answer. Again and again, no answer then busy. Second option to order through the app which for some reason goes through Grub Hub. Fine. Ordered going through the process to include paying (tip and delivery charge). Card accepted to include a confirmation email. Settled in to wait for the hour posted, THEN I get an email from Grub Hub that says they cannot fill the order. I am about a mile from the eatery..... No delivery? So I call Grub Hub as suggested in their email (yes, hours of operation were good and open) and they said they would call Firehouse. I was put on hold and when the Grub Hub Rep returned she said she could not get a hold of them - telling me the phone rand and rang. Bottom line, no food, no delivery, no service what so ever. No recommendation. No stars..... read more

Welcome to Firehouse! SO tasty! Our favorites are the turkey bacon ranch and the cheddar brisket. And their soda machine is awesome. Only downfall is their lack of sour cream and onion chips. read more

Food was great here. The service was great. Good team members. They support local fire departments and I like that. Sandwich was fixed as ordered. Smiling faces everywhere. Plenty of choices for hot sauce. Great place to grab lunch. It is a good portion sandwich for the money. read more

I love this place I said goodbye to Subway, Jimmy John's and and all the other sub sandwich restaurants this one is the best hands down, a little pricey though. read more

The shop says it's open till 9p. Came by at 8:40 and found them to be closed with two kids at the counter waiving "were closed". If you're closed at 8:40, you should advertise as such as to not waste peoples time. Another option is to hire competent staff who aren't trying to go home early on a Monday night. read more

I don't want to be greeted loudly with a "Welcome to firehouse" shout . It's not sincere. It's just what they yell to every gall dang customer. " WELCOME TO FIREHOUSE !" WTF is exactly right. Bought a bunch of sandwiches for coworkers after they looked at menu we had. All but one person said their sandwich was lousy. I took three bites and threw mine away. WELCOME TO FIREHOUSE. read more

The workers were so mean for so reason they gave me an attitude multiple times about my order and ignored me when i asked if it was ready, another dude had to ask me if i had ordered anything because the 2 ladies were rude and ignoring me. I gave this 2 stars because at least my sandwiches were made properly and the other male worker was nice, i suggest if you come here preparing to deal with rude workers. read more

Anything new and shiny in Tyler always draws a crowd, and Firehouse is no exception. A combo with a drink and chips will set you back $20 for two and not leave you hungry. Yeah, the soda fountain is neat. But waiting in a long line while 1 person at a time toys with the machine is not fun. Just want ice for your tea? Too bad, you gotta wait on the kids playing "lets hit all the buttons" on the machine.100 drink options? Really? Sometimes too many choices is a bad thing. Like their 35 varieties of hot sauce. How can I choose? I'm just a simple guy, and that's too many decisions. At the end of the day, it's just another sammich. I don't see much to make me crave this over Jimmy John's, Jersey Mikes, or Quiznos. But it's an upgrade over Subway. read more

Delicious sandwiches, and the myriad hot sauce varieties (ranked by heat rating 1-11) make it different every time. Try it at least once, go as hot as you can so you'll have a funny story to tell your friends who think they're better than you because they can drink liquid capsaicin. read more

Sandwich is fine, however listening to the employees yell at each other about who didn't get invited bowling and what manager they hope doesn't close tomorrow doesn't make dining in enjoyable. Take it to go and get outta there! read more

The food was good and knowledge of menu items was excellent and delivered a delicious meal. For a Friday night it was slow and our first time to try the restaurant. I would recommend that the employees greet people with more enthusiasm and eager to serve. I will try them again and definitely recommend them to friends and family. read more

I LOVE Firehouse Subs! The best sandwich shop there is. The King's Hawaiian Pork & Slaw is incredible and they have one of those Coke Freestyle machines where you can get tons of different drink combinations. The kids love the food and the firemen hats they get when they're there. Great place! read more

Stopped in for lunch and the sandwiches didn't disappoint! I'm always impressed with restaurant employees that you can tell are happy to be there and there definitely was a standout employee today! I don't know his name, but he was calling names for orders and bringing them out. He was just generally a nice guy and had a smile on his face the whole time we were there. The girl behind the counter with the long ponytail and piercings was flat out rude to him and he didn't let it get to him. Great job dude! read more

My first visit to Firehouse Subs was supposed to be a quick run in and pick up a sandwich. Well, it didn't exactly go as planned. The young lady who was supposed to be preparing my sandwich was too busy watching the basketball game on TV. I waited 10 minutes, as I sat there and watched her watch the game. After the manager finally said something to her, she began to prepare my sandwich while still focused on the game. My sandwich was great! Which is a real shame because I probably won't go back. Great atmosphere, very clean and a really cute concept. read more