Wow! I recieved my grill with a broken hood. Wouldn't open. I emailed the returns folks, and a week…read morelater they had FedEx picking it up snd the next day after that, dropping off the replacement. This is my favorite grill ever. The customer support is amazing. The grill is amazing. Best steak I had in years. Thank you@!!

I've had my Grilla OG grill for a little over a year. It stopped working, so I contacted support…read morevia email. I was sent replacement parts and expected to work hours to restore functionality to a grill I've barely used. As I began to remove parts, the hardware either got stripped out or broke completely. I've sent them various emails requesting a replacement grill and have been ignored. I had a Traeger for 7 years and never had one problem with it. DO NOT SUPPORT THIS BRAND

Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

This company is honest, well versed in the design, installation, and use of stone, brick,…read morefireplaces, & stone. The staff is top drawer.

After visiting multiple fireplace/ stone businesses which were not helpful, I finally found…read moreVanderWall Bros. They have a beautiful showroom, outstanding products, and the BEST customer service I have experienced not only in this industry, but universally. I wish I could rate higher than 5 stars! I would never go anywhere else!

Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

You bought our whole suite of appliances from Garrett's years ago The ice maker on the refrigerator…read morewent out they came to fix it it took over 6 weeks for them to fix it but it ended or a certain parts and then they had to go order another part and then the thing every time you open the door of the freezer ice falls out out of the floor The repair person said well there's nothing I can do about that. Ridiculous

Can't review yet, it'll be a month before they can install a new microwave. However they were very…read moreprofessional and helpful with my purchase. My salesperson was Mary and I highly recommend her.

I have hired Out Back to install fencing many times over the years, and will continue to call on…read morethem. They make certain it's exactly the way you want each step of the way, and even do custom jobs. I am so happy with the excellent results, and Rob and Nick were cheerful (even though they had to finish the job in the rain!), careful with my yard and property, hard-working, and honest. You really can't ask for more.

We hoped to have a beautiful fence put in and on deadline. I could not have asked for more. The…read morework crew was respectful, interested in ensuring that we got the fence as we hoped for, showed attention to detail, and wore their masks. The finished product was just as I envisioned. I highly recommend and thank Outback for a great experience.

It's an ACE hardware. Which means that you're likely to find that screw you need, or that last…read morepiece of a project that you forgot. It also means it's more expensive than, say, Lowes. But less expensive than the mom n' pop hardware store...it's the goldie-locks. These things are cookie cutter. Meaning you're likely to have the exact same experience here as you would at the one across town.

Really nice people. I believe I was helped by the store owner who came over right away. Honest…read morerecommendation, no attempt to upsell. Knowledgeable and easy to talk to. Offered some useful info about down-the-road maintenance and/or repair. Fair prices. Really happy to support my local ACE.

Amina in the service department was very helpful and Bullfrog really stepped up and remedied a…read moreproblem we were having with our spa. We felt heard and great customer service means everything to us. Huge thank you to them! Recommending them because they proved they will do the right thing. J.Phend

Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.