Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they would always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away. read more

Good price! HORRIBLE service department!! We bought a pool and hot tub. The pool was installed on Tuesday the hot tub on Wednesday. It is now Friday and the pool is leaking water. We have not even used it yet. The service department wants to give us the run around. They might be able to get to us in the next week or so. UNACCEPTABLE!!!! They had the audacity to say it looks like it's under warranty. Ya think??? Smh. Unless something changes soon I would NOT recommend!!! read more

Make sure you get all of the information from them first. went in and talked to Cheryl who showed us a great Hanamint 60" outdoor dining set. Loved the table but wondered why there was not matching chairs. when I went to the manufacturer's website, they did not have the collection and the chairs were being sold as discontinued at nearly half the price. When I called Cheryl back and told her what I found, she told me the color was being discontinued. When I said I would purchase the table, she put me on hold. when she came back, she said they would not sell the table alone. I would have liked to have worked with someone local, but after doing research I was surprised by the lack of honesty about the collection and suspect it is being discontinued. read more

DO NOT BUY FURNITURE FROM HERE. We purchased a couch in November 2021. The couch broke very soon after we purchased. We are STILL waiting for help with this defective couch. We either don't get a reply to calls, voicemails, emails or we get fed a bunch of BS that does not help us get any closer to a repair or an exchange. I have attached pictures for reference, this is from us just sitting on the seat. We filed with the BBB this week and they are working with us, but I want to prevent any other people from purchasing anything from them. I know furniture is stupidly expensive but please don't be tempted by their prices. -Brittny & Joe Savasta read more

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Update: 2) Bought more patio furniture during a sale, and learned that once you pay, they may or may not actually have items they say are in stock at the local warehouse. Now you get to wait for it to ship from Dayton, and then you get to wait for them to add you to their glacially slow delivery service. The patio furniture they sell is 5 stars, which is why I keep going back. The service and sales integrity need improvement. ****** 1) Helpful salespeople without a pesky gnat presence you get in other stores as you browse. I visited several times and they have high quality patio furniture from a wide variety of manufacturers. I spent hours looking at fabrics before ordering. Days after, I changed my order and they were very accommodating. Very easy to work with. I'm very happy with the results. read more

Not real impressed with this place. Staff was not overly friendly or welcoming. I went to pick up something that my husband needed for our hot tub (he is normally the one to go and get what is needed) and the price that was listed online was different than the price in the store. The online price was one price, the sticker on the bottle was another price and it rang up yet another price........three bucks more than the sticker price. The guy ringing it up didn't apologize for the mistake, but he did change it. The parking lot was a sheet of ice and it was pretty dicey walking from my car to the door. I've been to that store a total of two times now and both times the lot was pretty treacherous, there was really no excuse for it as ALL the other store lots in that area were clear. I think the next time we need something I will let my husband go. read more

Bought a $18k hot tub, employees are not trained and have no knowledge of the product line. I have not been able keep the water clear or balanced. Have changed the water four times in two months. If you value your money stay away from this overpriced train wreck of a store. read more

This business doesn't require staff to wear masks. Which means if you're interested in spending tons of money on furniture and want to risk your health--shop here. If you'd like to shop businesses that take COVID seriously, and, want them to value your personal health--pick another business. THUMBS DOWN. AVOID. read more

I did not purchase my spa here, but they are who I call to work on it since the other store went out of business. The only reason I couldn't give 5 stars is because they are a bit pricy and have a pretty significant mark up on their parts. That said, they charge (again pricy) a flat fee and then by the hour to come out and work on your spa. So I had them come out, drain my tub, replace the electronics and in turn sell me the valve I needed that has been broken for years. Other hot tub places would sell me "the right" valve and it was always wrong and didn't work. They found the right one in minutes and mailed it to, and didn't try to cheat me. When it came in the mail They told me how to install it (it was easy) and now it works! They parts department is knowledgeable and helps you find the problem. So all in all I am pleased with their services and would recommend them. read more

WORST service EVER!! We needed 2 replacement L arm parts for a hot tube arm cover. Proceeded to drive 35 minutes out there, directly after talking to someone on the phone who said they had them. Then they told us we couldn't purchase them because they were running low on stock and had to save the remaining 20 they had in stock for other people. How does that even make sense? Never purchasing anything from this establishment ever again. read more

Terrible customer service. I have called these guys every day for 2 weeks. 1x the person returned my call but I was unable to answer. Since then I have heard nothing from them. They really shouldn't sell pools if they cannot help people when an issue comes up. I'm so stressed about this. read more

Kevin Tyler was helpful, easy and had a high level of product knowledge. We are very happy with our Bullfrog spa. It is everything he promised it would be. read more

The worst possible service ever. I tried to ask some simple questions about a product and the sales person was sitting on the office desk and talking to his coworkers, ignoring me. After several attempts of getting his attention, he finally answered and was extremely rude. I'll never go there again and I'm certainly not recommending this place...shame read more

my husband and I went to watsons to look for a new pool, bought one that day. Cristine and Bill were so helpful and nice, we would give them a 10 out of 10. read more

I want to thank my Watson's Salesman Bill for his help with locating, ordering and setting up delivery of a very important Christmas gift! I am from St Louis and so happy they connected me to the GrandRapids store for assistance! Huge thanks again to Bill for going above and beyond! PeggyH read more

The absolutely worst customer service i have ever dealt with was never communicated with, during the delays unless I called, when I called was told many different ship dates. When it finally arrived to Watson's I had to call to see when it would be delivered, was told I would have an am delivery, never was called the day before like I was told I would be, I had to call the morning of to see when they would be arriving and was told a late afternoon delivery. By far the worst customer service I have had ever had. read more

Fantastic experience buying our hot tub. Very knowledgeable, respectful and fair. Happy we chose these guys. We will recommend them anytime.

We ordered our hot tub (viking) in Jan 2021. We were informed it would be August early September until delivery. The salesman Chad told us, when we received our hot tub, the delivery staff would help and make certain we knew how to maintain it. That did not happen. This was actually a sales point for us,, as we had never owed a hot tub. August came and went with no communication from Watsons. We would call and be told that it's all on Viking and they are waiting too. We finally get our hot tub delivered 2 days before Christmas and we're informed that we are lucky they don't raise the price because prices have gone up. (We already paid for it). They did not set it up our hot tub, nor did they ensure it's properly working, no manual, and no chemical instructions, (which when purchasing We were informed would be the case) We then find out after filling We have a leak from our brand new tub! We call Watsons and they send a technician out, who leaves a note on the door instead of talking to us (I'm inside the house). The note informs us we have a seal problem. I have to call to find out why the leak wasn't fixed. I'm then informed I will have another technician coming to fix the leak, but they are unsure if the tub will need to be drained (which is more money in water, not counting what we've been using to keep it at water level). The young lady in the service dept tells me she will call by Monday with details.. Here it is a week later and still waiting for details! Customer service and communication is horrible! I'm sure you're curious if I've talked with the Manager Chad, well he was the person who sold us the tub and the person we've had to deal with other than the young lady I'm still waiting to hear from. read more

great experience with many choices to choose from and varity of price points. Adam Johnson very friendly and knowledgeable great guy to work with read more

Watson's of Grand Rapids - Hot Tub & Pool Near Me - Kentwood, Michigan

I have had my hot tub for 2 months now, still waiting on a couple products. last word i got was they would call. i can go online and order the exact same product. have called and left emails with no response. customer service SUCKS. only thing they have going for them are prices. but if you buy something from them, make sure you know of an outside company that is willing to help because Watsons will not. will not buy from them again, i am willing to spend the extra money to have a company stand behind their product and provide customer service. read more

Worst customer service ever from Alise!! How they hire idiots like this when people everywhere are looking for work I don't understand. People go here to spend money and they deserve better service than that. read more

I have purchased two different products from there store. Have been very happy with Salesman (Kevin the Closer). Also they have good quality products and great delivery team. Will go back there if I ever need something they offer. read more

While I like our outdoor furniture I will never buy from them again. If I hadn't been calling every other week for the last 2 months to check on if things have arrived (was told they'd be in early May) I wouldn't have anything. I've even been told something was in (after I called), drove to get it just to find out it wasn't. When the last piece was finally here (I called no one called to let me know) the sales guy on the phone was very short and told me I had to come get it in the next day or 2. read more

Absolute worst customer service ever!!! seems once they had our money for the new pool there was zero communication from them. we still don't have the heater installed that we paid for installation on. bottom of pool is extremely rough. We finally went to a local pool company for help on chemicals and they were fantastic. should have paid a little extra and went with the local guy. DO NOT buy a pool from these guys! read more

When did outdoor furniture get so pricey?? OMG. Grills for a low of $1200???? Come on.... So so couches in quality. Again pricey.

I was feeling a bit of trepidation when it came to buying a hot tub. My wife and I had been talking about it ever since we bought a new home a couple of years ago, and now was as good a time as any to finally pull the trigger. As we began looking at the various options, I realized I didn't really know what I was looking for in a new spa. Luckily, Chad Coyle walked me through all of the features and options available, and I ended up purchasing a new hot tub that night. I was thoroughly happy with the service Chad provided, and he gave me a sense of confidence that I bought a spa that was right in the Goldilocks zone for us (not too big, not too small). We are eagerly awaiting its installation this week, and we are thrilled with the service and price we received at Watson's. We will definitely be shopping there again when the need arises! read more

The customer service at Watson on 29th Street is lacking severely. I expect when a customer service person tells me they're going to follow up with me they do exactly that follow up. I called the store in June it is now September there has never been a follow-up or even an attempt to assist me to resolve my problem. The problem here is the winter cover that was purchased in 2017 was supposed to be the best they sold. It didn't last one year at shredded all the debris ended up in my pool it cost me over $75 to clean out my pool and even be able to swim this year 2018. I wouldn't recommend buying a winter cover from Watson's the quality is severely lacking along with their customer service. read more

i purchased my bull frog a5l spa almost 4 years ago! i love it! needed service so explained the issue to amina. she was great! sent a technician the following day! mark, the technician was very friendly, professional & knowledgeable! he taught me important facts about my tub that no one had ever explained to me before! thank you amina & mark!!! barb kleis read more

We were told when we bought our Bullfrog SPA if we sell it we could transfer warranty. The SPA is not even 1 year old and we have to sell it due to health issues and neurologist recommended not sitting in it. Now Watsons says we cannot transfer the warranty and blames it on Bullfrog . I contacted Bullfrog waiting for reply. That is not very good customer service when we paid Watsons cash for our Spa. I felt like we were lied too and they told us what we wanted to hear in order to make a sell. Either Watsons does not want to stand behind the Spa or Bullfrog doesnt stand behind their product... Should of stayed with Zager Pools and bought a Jacuzzi, I know they stand behind their product. Never again will we go to Watsons in Grand Rapids, Mi Plus we should of read their reviews before spending $8500 cash there... We would have never went.. read more

I have to say I have never been more disappointed in a retail business. After 8 months we finally received our hot tub. Watsons basically dropped in on our back patio and left. We had to connect tubes inside the tub that were not connected and they provide no installation or start up support. We have had to try to get it running by reading a 70+ page manual and calls to Watsons service simply refer us back to tbe manual. While their products are good, post sale is the worst customer service I have witnessed. We are returning the tub. read more

Wonderful experience! Bought our first hot tub (Bullfrog) our salesmen John was the best! Knew the tubs and explained all details. Was a wonderful experience! Very transparent with the built time and get us installed 2 days after arrived! read more

We bought our hot tub in May of 2015. We were pleased with our purchase and delivery. We recently needed to replace our cover. Went on many websites and almost purchased from the hot tub cover guy in Canada for the same price with free shipping. I bought locally. It took 2 months to get it. I had to call 3 times to see if it was in. I finally asked for free delivery and they never called back. I picked it up and said never again. I'm giving 2stars because the first experience was fine but when I bought a new filter it doesn't fit quite right. Now this. Will not be back. Too many pool and spa places for this kind of service. read more

Wow! Talk about great customer service! Chad Coyle, the General Manager, went above and beyond taking care of my sale for a Bullfrog Spa. The Installer (I think his name was Brian), and his crew had a very difficult inside installation. They had to bring my spa down a deep slope, through a tight patio area with a rough brick wall, (with only an inch or so of clearance), and then through a slider into my family room. They did it without a scratch! I couldn't believe it! I cannot say enough good things about the staff. Jon Peerbolt was my salesman; he was very knowledgeable about all the spas, and spent a lot of time with me answering all my questions. I was extremely pleased with all aspects of this store. I haven't seen this kind of customer service in years! Sue B. read more

Buyer beware..Watsons is great when they want to sell you something but after that you better hope you never need service (even if you have a warranty). We are going on three weeks with an issue with our spa and can not get Watsons to call us back or email us back. We get the runaround when we call and nobody follows through. Either save your money or go somewhere that cares after they get your business. read more

I would highly recommend going here if you need to bring life to your home. I was beyond pleased and happy with my shopping experience. Its been a very long time that I shopped at a store and felt like I was being treated with respect and a person and not just a dollar sign. My husband and I worked with Adam J. and not only was he professional but his knowledge and experience really showed. He helped us furnish our home without making us feel rushed. Not only did he get us a great deal he went above and beyond our expectations of a salesmen. I wish more companies had people like him to represent there businesses. I will defiantly refer him to all my family and friends. Thank you for the wonderful shopping experience. We will be back soon :) read more

Spent over $8000 on a pool, haven't even owned it 2 years and the liner is ripping. They won't do anything to help. I wouldn't recommend this place, they don't stand behind their product. read more

I previously gave then 1 star as the hassle it had been with miscommunication, scheduling, fixing, nut not really fixing my hottub...finally they just took the whole damn thing to their shop, fixed it up, delivered it and it works like new. Hoping their service only continues to get better. read more

After speaking with the Watsons rep about my issues, they quickly rectified all the issues. I will be returning.

Go anywhere else but here. They treat their customers and employees like trash. If you want to wait triple amount of time that they tell you it will be and have whatever you purchased show up damaged, then have their gm try to give you 5% discounts to make you happy.. Then wait another 4 to 6 months for your undamaged whatever to show back up. Don't even get me started how the sales people lie to customers, avoid aj, Sherly, and roger. If you want some real good help ask for Dave. read more

I have been waiting for 10 months for my hot tub to be delivered. At first he upfront told me it would be 8 months due to the pandemic. Ok I can live with that. When it did not show up as promised by February of 2022, (I bought it in June of 2021) I called and got told it would be two more months that it would be here in April of 2022. It is now May and I have not heard one word from this company. I have been reading all the reviews and am very nervous now that I even purchased through Watsons. I don't like what I've been reading. I am widowed and live alone and although I have had a hot tub in the past, I am worried that I will not get the service or help that may be needed in getting my tub set up and cared for. I also have no idea what year the darned thing will even show up. I just don't think waiting 10 months for a product to be built is even reasonable. I feel that the sales person should at least keep in touch and at least give some explanation I can live with. What a huge disappointment. He did guarantee that I would get it at the price I ordered it for as apparently the cost of the tub I ordered went up $2,000.00! Still waiting....waiting....waiting....& waiting! read more