LOCAL BUSINESS REVIEW: My wife Rose and I always like to deal, first, with local businessmen and…read morewomen. But we have crossed off Fireplaces & More in Green from our list. We paid $1,700 for an electronic gas log fireplace unit three years ago, with a personal check that cleared immediately so the owner wouldn't lose any money if we paid by a credit card. The unit has never worked as easily or efficiently as he said it would when he sold it to us. After Sunday's widespread power outage in Summit County, the pilot light starter went out. I still have the instruction booklet and followed the lighting instructions to a tee, several times, but nothing happened. So I called the owner, Dana, and asked if he would come over to re-light the pilot light for us. Reasonable enough, right? Well, Dana said he would come out for a $165 service call, which I felt was totally outrageous. He said that I would not find anyone around here who would come out for less than that. Two calls and about 10 minutes later, I found a local company that would do it for a $119 service call. Dana, the Fireplaces and More owner, has been out to our place at least four of five times in the last three years to fix/replace the electronic starting unit, which was always a problem from the beginning. I could understand if this unit was some cheap thing from a big-box store, but it's just the opposite, from a local business that's supposed to stand by its high-end products, or so I thought. After I texted him several times to inform him that I had quickly found another local business to come out to our place for far less, he didn't even have the courtesy to call me back after he gave me the outrageous $165 quote for what would most likely be a short, 10-minute SERVICE CALL! So beware of Fireplaces or More if you expect good, reliable and prompt service. If anyone has a suggestion for someone else to help us, please message me, thank you.

From the owner: Professional/complete fireplace service and installation, chimney sweeping, gas line installation,…read morechimney repairs, chimney caps, cultured stone facing, fireplace design service, gas grills, charcoal grills and smokers, fireplace doors and screens, fireplace accessories, Expert staff on hand to answer the easy and the difficult questions.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Quick response to request for quote. Definitely more in depth inspection and honesty than some…read moreothers who came over.

Never showed up for the appointment on the date and time they offered and I accepted.read more

Had an appointment scheduled for today at 8:30am and not only didn't show but didn't even contact…read moreme until I sent a text about our appointment! Yesterday he asked if I was available today at 8:30 or 9am and I stated 8:30 and he confirmed appt. Then today he texts back he is not coming and he is booked till December. Not sure why you would tell me that from the start so I could have someone else come out! Simple mistake and didn't even make it right or offer to make it right! Bad customer service! -Disabled Retired Veteran-

Horrible experience - Tim at Manchester has a history of not showing up. He talked a great game, so…read morewe waited patiently for 3 months to get on his schedule for our chimney work to be done on 6/10/26. I texted him on 6/9 for ETA. No reply. Called him and left msg on 6/10/26. No reply. This is NOT the guy you want to do business with. Find someone else whom you can trust to show up.

Awesome quality company to have Fireplace work done. Rep. Matt was very knowledgeable & trainer…read morerespected the property & explained in detail what was going on with our Fireplace & What to be expected. Very reputable company!!!

They put in a Fireplace insert for me.. It's beautiful. They were professional, quick, polite,…read moreneat, reasonable priced

Work was perfect! This had to be done based on contingency for sale of house quickly. He responded…read moreover the weekend and repaired on Monday. See before and after pictures

On time, friendly professional! I needed damper fixed and Austin took care of it in less than 15…read moreminutes! He also took the time to explain how it works and possible options to avoid it being dislodged going forward. He gave me a brochure about possible modifications too! Over and above - great service. You cant go wrong! Thank you Austin.

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

We had purchased a grill from Country Stove and it lasted 16 years!!! The Grill Master was easy…read moreto use, dependable and very sturdy. We were treated with respect by the staff and they instructed us on how to properly operate the grill. We went back to get another grill last week and we were met by Matt and Nick, both men helped us get another grill and two days later the grill was delivered, set-up and ready for use. We love Country Stove & Patio ! I definitely recommend going to CountryStove & Patio, check out all the wonderful products.

What clowns. They won't answer their phones and might be out of business. Terrible business, can't…read moreutilize service at all to just inspect the furnace.

Great overall knowledge and problem solving. Was able to diagnose and fix out gas fireplace issue…read morein roughly 30 mins and good convo throughout! Highly recommended...only reason not 5 stars is the cost which was $144.11 for 30 mins and no materials needed, just 2 wires needing moved. My wife loves her fireplace so it was a small price to pay!