We received the very best prompt service, courtesy honesty and respect from the owner of this…read morebusiness, Jim Slatton. His family owned and operated a fireplace shop / ( started with his father) but he's closed that and down- sized nowadays. An Interesting tidbit is that, years ago, one of their employees experimented and invented the first version of a gas log. Anyway, I researched many companies and options and was very impressed by Jim's quick and respectful response. And, in addition, he works on Saturdays which really works for us because my husband and I both work during the week. from researching, I discovered that apparently, other companies tack on up charges for everything beginning with seaIing off the tube that burns the wood so that it could be converted to gas. Jim does not tack on these Kinds of extra fees although he did recommend that we wait for the seal to dry before going forward the following Week. When he showed us what he had for log choices, he could sense that I would accept one but l wouldn't be 100% happy. So, he told my husband thatI I wouldn't be happy and didn't want to Install the gas logI set he had. I called him and then he came out to install it and surprised me. He had Iooked through his storage warehouse and found the exact color and size that I preferred and had wanted. Our experience with Jim was, by far, the most down-to- earth, honest and prompt. Jim is a highly skilled/ efficient and kind professional whose expertise was highly appreciated and valued. His prices are fair and quite easonable and he does not add any unnecessary "up charges" like other ' companies in the area seem to charge. Excellent experience. Highest recommendation!

My family and I needed our fireplace serviced/repaired. Jim was polite, knowledgable, clean, and…read morevery helpful; a true professional! He was responsive with timely communications, and he kindly answered all my questions. We are so happy to now have a fully functioning fireplace. I would definitely recommend North County Fireplace Services and plan to contact them whenever we need future maintenance/repairs.

On time, explained process and some minor issues to watch. Will definitely be using again!read more

Dan provides outstanding customer service! Very knowledgeable and conscientious! Easy hire…read moredecision!

Highly recommend All About Fire to service any fireplace issues. George came out as scheduled and…read morespent a great deal of time looking at all components of my gas fireplace. He was knowledgeable and so friendly. He was able to fix all my issues. Very happy with this company.

All right. George is the man. I'm confident in saying we now have a Gas/Grill/Fireplace guy…read more Friendly and knowledgeable. Methodical expert installation and explanation regarding our new grill. No hidden fees and the job was done for what was quoted. Will definitely recommend.

Our contractor used them for the installation of our Mahm fireplace. They were in and out in no…read moretime and were conscientious of keeping the dust down to a minimum. John the Owner came out the day before to make sure his guys would have everything they needed. Couldn't be happier.

Pesky gas line issue with my fireplace. Farrell's knew exactly what was wrong and quickly fixed the…read moreproblem. Courteous, prompt and fair pricing. Prior to calling Farrell's, I had 2 contractors look at my fireplace. Neither knew what was wrong or how to go about fixing the issue. Will go straight to Farrell's for any future fireplace needs, including a rebuild. A+++

Review for AMS Fireplace I live out of state and was…read moreexpecting a call in early December about my fireplace log set, but I never received one. When I called, they did find my order and confirmed it was in, but I had to follow up a few times due to how busy they were. That said, AMS Fireplace absolutely came through-- they installed my fireplace logs on Christmas Eve, which I really appreciated. Saul was outstanding: extremely careful bringing everything in, respectful of my home, and he arranged the logs perfectly. His attention to detail and professionalism were excellent. Would recommend, just expect that you may need to be proactive with communication during peak season.

AMS Fireplace was completely unprofessional from start to finish…read more They never came out to inspect my fireplace. Instead, I sent them photos and measurements as requested. Then, when they finally showed up on the installation day, they told me they "couldn't work on my fireplace." That should have been determined before ever scheduling an install. They also changed the install date and later claimed they had left me a voicemail and sent an email -- neither of which ever happened. To make matters worse, they kept over $1,000 of my money and ignored more than five emails requesting a refund. I was ultimately forced to file a claim with my credit card company just to get my money back. This was a complete waste of time, stressful, and extremely disappointing. If you value your money and your sanity, stay far away from AMS Fireplace.

Purchased replacement fire place doors and had them installed. Kevin was the tech and he did a…read moregreat job with the job. Highly recommend them for your needs

Fast and reliable! Great service!…read more They knew exactly what was wrong and fixed it! Also we're all on time and so helpful!

Great experience with Innovation Gas Fireplace. I called this morning because I needed someone to…read morecheck a gas fireplace in a rental property and was worried it might not even be working since I hadn't looked at it in years. They were able to schedule a technician (Shawn) to come out within about 3 hours, which was incredibly helpful. Shawn arrived on time and was very kind and professional. He carefully inspected everything, explained what was going on with the fireplace, and ended up reinstalling a new remote and receiver to replace the broken one. He also took the time to walk me through how the system works and what I should do going forward to maintain it, which I really appreciated since I had zero experience with this unit. Overall it was fast, professional service and a huge relief to get the fireplace working again. Highly recommend!

I had been searching for someone to make my gas fireplace more user friendly…read more Called IGF and was instantly given a couple great options that could work for me. I chose the remote on and off- which is so easy! I highly recommend it if you have fear of lighting a fire like me. Emailed them photos of my fireplace and a couple weeks later I'm a happy customer. They got my taken care of quickly and within my schedule. I appreciate that they're a local family business too. Highly recommend them for expertise and professionalism. Will now be calling them out annually to keep our fireplace tuned up. Thanks guys!

Landon and his team were awesome!! We had another company come out for a "free" chimney inspection…read morebefore we moved into our new home & they quoted us $600 for a chimney cleaning, crack repair & ash pit clean out. After moving in, we decided to get a second opinion. FireSafe did a level 1 inspection for $125, and we were SO happy to hear that we didn't need a cleaning or crack repair. And he let us know the ash pit clean out could be done on our own (to save $) & even gave us instructions how to do it. We will definitely be using them next year when we do need a cleaning! But we are so grateful for their transparency and saving us money!!

We were super happy with the experience and service we received. Both customer service as well as…read morethe work completed were top notch. We highly recommend them and will definitely use them again. Already have the reminder on our calendar. You can't go wrong as they are timely, professional, knowledgeable, and provide great service at a fair price. As they provided exactly the service we requested, wanted, needed and more detailed effort that expected.

First of all, This review is based on help they offered not their actual work. I called him in…read moresearch of someone who could help me with my brick and mortor chimney that has structural issues. While they do not offer the type of service they required, they were very polite and spent some timme listening to me on the phone, then directed me to someone who is a specialist in the field. I can't fully explain how helpful this was. I would certainly be contacting them back if I need any of the services they do offer in the future.

Burnie's crew arrived this morning and due to all the rain, they could not do the chimney…read moreinspection and cleaning but mentioned they may be able to get back later today. They called and were able to come back and do the inspection and chimney cleaning. They were very thorough and explained everything they needed to do. Ended up ordering new gas logs and pan to replace the current set up. Punctual, efficient and respectful service! Highly recommend this company and will use them for my annual inspection. Thanks for the great service

We recently bought our home knowing we wanted to have the backyard redone. It was covered in dyed…read moremulch which was a complete nightmare. When we started looking for vendors, we had several companies come out and got a variety of answers of what was possible or not, and also how long the process would take. They all had delayed response times, and odd requirements that were really off putting. On a whim we reached out to Install It Direct to get yet another option. Man we are glad we went with them. Steve was great and quickly turned around a rendering and captured our vision almost to a T after our first conversation. The shinning star of the entire project was Troy, from day one we knew he was understood our vision and had our best interest in mind with every decision we had to make. He checked in with us regularly, kept us abreast with everything happening and whenever an issue arose (which were all minor and expected) that we were presented with pros/cons for each solution. He made us feel like we were a priority and that he genuinely cared about the outcome. All in all, it was a great experience. We love our new yard and would highly recommend IIT and Troy to anyone. They were able to make our dream backyard come to life.

I am posting this update as a severe safety warning to anyone considering Installing Direct. Since…read moremy initial review, a catastrophic and life-threatening incident has occurred. The fire pit installed by this company exploded into my girlfriend's face. We had an independent professional company come out to inspect the unit and the gas line. Their findings were shocking: the gas connection was completely loose. This negligence allowed gas to build up inside the fire pit structure, which caused it to explode upon ignition. Because of the physical injuries sustained and the absolute gross negligence regarding a gas installation, we are now taking this company to litigation. If you value the safety of your home and your family, stay far away from this business. A "loose connection" on a gas line is not just a mistake--it is a deadly hazard. We are currently in the process of legal action to hold them accountable for the damage and trauma they have caused. Zero stars. Avoid at all costs.