Here is my Google review to which a response was provided: I called to ask for assistance identifying the manufacturer of my electric fireplace insert and was told this company didn't offer technical support for anything they didn't install. I replied, "I'm not looking for technical support; just some assistance with a search." As requested by the lady (??), I provided the model# and was put on hold. Another lady (??) came back on the line and began berating me and told me I was being rude to the other lady (??). Neither of them were helpful in any way; they, obviously, couldn't be bothered to help anyone who wasn't an existing customer. The response from the "President" is fraught with LIES!! I didn't say they 'should' be able to help me, I said I thought with them being in the industry they would have better resources to provide assistance. When the "President" got on the phone I told her I had already given the Model # to the other person. That is when SHE told me I had been rude to the first person and told me she thought it best I go find my answers somewhere else. Luckily I was able to find a much NICER reception to the same query at Fireplace Place!! They took less than 30 minutes to get me the information I needed. They got a 5-STAR review for GOOD customer service even though I'm not a customer of their's......EITHER!! ***************************************************************** The "PRESIDENT'S" VERY inaccurate response to my GOOGLE post: I'm sorry that you contacted us for assistance with a fireplace that you purchased elsewhere and we were unable to take care of you in the manner in which you saw fit. You called in and reached our office assistant. You asked if we could look up a brand of a fireplace that you owned. Our office assistant asked if it was something you purchased from Fireside Concepts so we could look up your account and locate the model and manufacturer of the unit. You advised her that you did not purchase it from us and stated that we should (NOT WHAT I SAID) be able to help you because we are a fireplace company. She stated that we don't typically provide any (TECHNICAL) support for fireplaces we didn't install. We do this for several reasons, including liability and the fact that we are a for profit company. She said she'd see what she could find out and transferred the call to me (the President). I answered the line and asked what I could do to help you. After three (I was only asked ONCE and told them I had already given the model# to the other person) attempts to get your model number to assist, I felt it best to end the call. At every turn you did not want to provide me with the information to help you but instead, you wanted to tell me about how you felt we were not taking care of you. Every request (ONLY ONE REQUEST WAS MADE) was met with a disgruntled comment (LIE, LIE, LIE) and wasn't productive. I stated that it was best that you look elsewhere for the information and hung up the phone. read more

I cannot say enough good things about Fireplace Concepts - The ladies who work here have the BEST customer service skills and are incredibly knowledgeable about the merchandise. We bought a fireplace insert and logs here - It looks amazing and the price was right around what we found online. Selection, price, fantastic people - You can't go wrong supporting this local business! read more

My favorite room in my house isn't even IN my house thanks to FiresideConcepts.com. I still have to pinch myself to make sure I'm not dreaming each time I see it. If you saw the amazing outdoor kitchen they created, with all the latest and greatest technology from Summerset Grills, you'd understand why. The new outdoor space is undoubtedly a dream come true for me. I find myself spending a LOT of time on my back patio now that the construction is done, the fixtures are caulked and the steaks are sizzlin'. The Clows know their stuff when it comes to outdoor kitchens. They gently guided me through the process from design of the underlying modular construction to selection of the gorgeous granite slab on top (as well as everything in between). Our outdoor kitchen turned out so well and so impressive it even has its own facebook page at https://facebook.com/DextersGrillAndBar Check it out. You'll love it as much as we do. My prediction is that you will want your own outdoor kitchen from Fireside Concepts. Social gatherings at the Mumma home will never be the same. Thanks a million Fireside Concepts. WE LOVE IT! read more

Great company. We work with several fireplace companies but Jason, Crystal and their entire team is by far our favorite. It is so nice in this day and age to be reminded that customer service still does exist. Highly recommended for you fireplace needs!! read more

I went be the store was told by another company my gas fireplace could not be fixed it was old and obsolete so I went by the store expecting to buy and have a new fireplace installed they looked at the picture I took and said let us try to clean it up and repair it first so the young man who came out was very good got it cleaned up and working saved me a lot of money I highly recommend them! read more

Great company & very customer focused! Our dealings with everyone from Jason & Crystal answering all our questions to Arthur & Dean installing our fireplace. Everyone was very friendly, helpful & honest--wonderful to deal with--thank you for our beautiful modern gas fireplace! read more